This location was very helpful and has a great attitude for working with people!Ellen S.
Customer Reviews for Roberts Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Why wasn't this location on your list of places to drop off unit? I was informed that one of the places listed, isn't even open anymore.Terry M.
VIP service center .Gene W.
I'm a repeat customer at Roberts, always great service; quick and friendly.Michael H.
Robert is great to work with & helped me out tremendously when I need a rental truck for moving day! Thanks you greatly!!! 😁😁😁😁TODD E C.
I've been to this U-Haul location twice now and it's run very well. The owner is professional, friendly, and helpful.Taylor G.
Really Awesome experienceTroy M.
An exceptional person who I would recommend to anyone. Outstanding customer service!william L.
Customer did not leave a comment.Trinity D.
Robert's was simply amazing to work with. He went above and beyond to ensure I was comfortable with my rental, that I understood how to utilize the equipment, to include loading my car for me and showing me how to unload the vehicle safely, and literally went through hoops to ensure my pick up location was guaranteed to be sure I was absolutely comfortable. Thank you, Sir!Jeanie F.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Paul T.
Make sure the equipment is clean not full of dog hair.Michael W.
Robert is all about customer service. He made sure I had the right truck and equipment for my travel. I strongly recommend everyone to consider doing business with Robert.David M.
Excellent customer service! You will not be disappointed!Nathan S.
Always Thank You Everybody Yes I'm Going To Recommend Your Professional Service. Happy New Year 🥳 🎈🎊🎆 The Movers Were Awesomely Helpful At Both Locations I'm Very Satisfied.😁😁😁😁😁 âï¸âï¸âï¸âï¸âï¸AMANDA T.
Customer did not leave a comment.SONDA M.
Customer did not leave a comment.BRANDON R.
My experience was great. The personal attention given is what's required by all customers.JANICE H.
Customer did not leave a comment.JOSHUA M.
trailer had some leaves in it, but all was well.MAUREEN C.
Robert went the extra mile to find me a truck...I really appreciate all he did to make it happen...excellent customer service..again thanks Robert!!!John S.
I had a reservation at J J on Rucker Blvd in Enterprise Al. When I got there at 1 pm to pick up truck he told me it had to be back before 8 am the next day, we need it for 24 hours and he was told that . He informed me I could not get the truck. I spent the next 30 mins trying to find one he never offered to help. Since we had to go to another location to pick up a trailer I called there she had nothing, but she did help us by calling Mr Jones at Roberts automotive and he save us big time. So as far as improving Mr Jones. For the next customer you can't . He's very friendly, respectful and helpful his equipment was very very clean. I will tell everyone I know and don't know to go there! ThanksTHERESA H.
I was involved in an accident during my move. I had rented a moving van, a trailer to haul an SUV that was not legal to drive at that time, I rented a small in closed trailer to pull behind my pickup truck to ensure that I moved everything. I stopped to refuel the vehicles about three hours into the trip and was cut off by another vehicle causing me to make a hard left turn and apply the brakes. I was being followed by my girlfriend who was unable to stop and ran into and under the car being towed by me. It resulted in a delay and a tow truck to move my pickup which was totaled. I had to drive to the towers place of business to load some of the contents into the moving van. I made about a ten mile round trip. It took about 10 days to get the SUV that I was towing street legal and then I could drive back and pick the trailer up that had to be left with the tow truck owner. I had insured all three of the uhaul property. The owner of the uhaul facility where I was to return the equipment to was told what I have explained here. I was charged for going over the expected milelage, several days for being late returning the equipment and though I returned the van with more gas than was in it, he charged me for fuel. I had to pay some moving company's worker to help unload my belongings as I am disabled and could not load nor unload myself. The workers left two pieces of packing tape in the van which I was unaware of, so I had pay seventy dollars for truck cleaning. I had an accident report and other contacts that were aware of every thing that had happened. The owner did not look at anything and implied that I was lying to him. In the month of August my girlfriend and I will be moving some of her belongings from storage that's about twenty miles away and there are several Uhaul facilities in our area but further away we will drive to one of theyn and avoid doing business with this man.Randall W.
The trailer was not very clean. The customer service was exceptional!SANDRA R.
Personnel not there to meet me. No where to park the trailerJames F.
Customer did not leave a comment.Jason K.
I arrived to pickup an auto transport trailer and I had a few hitch configurations with me to choose from. Robert took the time to put the correct ball on the hitch with the best offset. He did not have to do that for me. I appreciate the degree of detail he went into to make sure I was ready to go down the road and start the trip. Thank you!Thomas H.
Customer did not leave a comment.DILLON H.
Customer did not leave a comment.Matthew F.
Mr. Robert was very respectful and considerate. He made sure that I received 100% satisfaction. I appreciate him and his time.PRINCESS J.
Customer did not leave a comment.DAVID G.
I would strongly suggest some way at drop off locations to refuel the trucks at drop off as the customer would be much more convient to fuel at the location and avoid over filling as i have always done and underfuel charges!!!ADAM M.
Nothing needed to be improved.BRIDGET Y.
Great service. Very friendly.DEBRA R.
Customer did not leave a comment.THOMAS B.
The whole process was seem less and I would definitely rent again.PATRICIA B.
Robert is great, always helpful and professionalCARLOS H.
Customer did not leave a comment.ANDRE L S.
He was awesome, it started raining and he hooked up the trailer in the mud so I didn't even have to get out of the car.JAMES P.
Customer did not leave a comment.LYNNE M.
Very, friendly, efficient, and knowledgeable on usage and handling and return of vehicle.SHEILA A.
Friendly people, easy access, excellent and prompt serviceLUCINDA C.
This place is great I'll recommend my friends!!john K.
Customer did not leave a comment.David L.
Customer did not leave a comment.Jacqueline M.
Customer did not leave a comment.Carl S.
Amazing customer service! Robert is amazing and takes care of you. He contacted me to ask if I wanted the auto transport same day as the truck or come back once the truck was packed. I was going to ask just that and he thought ahead enough to ask me first. Amazing.John B.
I can't think of any. Robert provided me with a truck in less than 24 hours, on time, as required. He was friendly, knowledgeable, explained things to me in easy to understand language and covered my needs completely.Roy E.
Customer did not leave a comment.Lorim B.
Great location. Awesome customer serviceJohn L.
Customer did not leave a comment.Monica M.
Customer did not leave a comment.Jane C.
Customer did not leave a comment.Jeffrey H.
I was very annoyed that I reserved and confirmed my pick-up at the location of my choosing, then found out the day prior that I had to go somewhere else for the truck. This is the second time in a row this has happened and neither of my rentals were last minute, so there should have been plenty of time to get my required equipment to the location where I needed it. If my requested location does not have or is not scheduled to receive the truck I need by my pick-up date, then don't let me make a reservation at that location. I chose that location specifically because it was convenient to the locations I needed to go, and because that location indicated it had the truck I needed. If, for whatever reason, I need to pick up from another location, at least comp me for the mileage. Additionally, the new pick-up location did not even have weekend hours of operation - for a confirmed Saturday morning pick up! However, Roberts Auto Service (the alternate location) did allow me to pick up the truck Friday night.Jason C.
Entire process was pleasant!!veronica S.
Great service by Robert & his team.Gerald S.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.KYLE W.
This establishment exceeds the available rating scheme (5 stars max rating). The owner went above and beyond and made my out of state move easier; he is definitely the first choice on u-haul rental within the enterprise-ozark-daleville area; highly recommend his services. He demonstrated time after time that he truly cares about the customer. He provides sound advice on equipment selection and usage, and makes available requested equipment necessary for the load and unload of the items to be transported. Thank you!!Jorge J.
Customer did not leave a comment.Jorge J.
Customer did not leave a comment.Jorge J.
Customer did not leave a comment.Jorge J.
Again, express the â€œwrong destinationâ€ fees associated when someone calls to make a drop off when you're not the scheduled locationAshley P.
Both locations where very professional.Joseph F.
Fix the location for Google. Google maps took me off course. Luckily there was a phone number on the receipt. Called the location and got better directions.Colton H.
Overall great service.Michael H.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.Arturo O.
Customer did not leave a comment.david D.
Customer did not leave a comment.Lorie B.
Customer did not leave a comment.Michael T.
Keep up what you are doingSteffen H.
Fast friendly serviceBruce H.
Customer did not leave a comment.Wyman C.
Customer did not leave a comment.Jessica G.
Seemed unable to Use pre check data so had to provide it all again. Took an hour and only customer. Very friendly and professional though.kelly H.
Make sure the address is correct so that GPS will take you right there instead of miles past it down the road. Also fix your online search so that it does not show something is available when it's not. The entire process took way too longâ€¦ I'm talking hours between the driving and the calling ...elma R.
Customer did not leave a comment.DAVID C.
They weren't ready for us to pick up the truck. The roll up door did not move freely. It stuck in places and was a nuisance to raise and lower. The owner could not keep his focus on getting us processed. It took over and hour to do paperwork and he did not have requested blankets.terry G.
I had a trailer tire blow out on the interstate. Upon inspection of the other tires on the trailer, 2/3 of the remaining tires were bald. Uhaul roadside assistance was very helpful to get the blown tire and wheel replaced, and to replace the other two bad tires, but this equipment should never have been rented to me in the state it was in. I believe the blowout was due to that tire being too low on tread also, and could have resulted in a much worse outcome than it did.JOSEPH T.
Customer did not leave a comment.Rikki G.
Great location. Great people. Highly recommended.Christopher W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.ROBERT T.
Excellent service and the people are the best. Very helpful throughout... will go back.Aquiles R.
Very courteous staff.Shelton J.
Customer did not leave a comment.Michael S.
Excellent service! Great people ! Will go back again.Robert J.
The service was exceptional. I had an unexpected delay and the owner was extremely patient, kind and friendly. He patiently waited for me to make sure I could get my hitch and while traveling on the road. I highly recommend Robert's Automotive. Great people.HOLLY H.
Customer did not leave a comment.cynthia L.
Customer did not leave a comment.PETER B.
I like a paper bill instead of it being sent to my email. Otherwise excellent!JEREMIAH O.
Customer did not leave a comment.Sametria W.
Customer did not leave a comment.Wendell T.
A pleasure doing business with Robert. Friendly, professional and fast service. Will go to him with any future needs.JULIAN G.
Customer did not leave a comment.Tyler S.