Customer Reviews for Robs Auto Repair LLC
(U-Haul Neighborhood Dealer)

241 reviews

3775 W Powell Loop   Gresham, OR 97030

(503) 465-5436

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(503) 465-5436

3775 W Powell Loop
Gresham, OR 97030

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Staff was very helpful and assisted me with my pick up of the truck even though uhaul messed up and marked me for a self pick up/ check in. This wasn't the location I had made my booking for, but the staff was very nice.

Zachary K 
Rating:
5.0

Customer did not leave a comment.

KIPP B 
Rating:
5.0

Customer did not leave a comment.

IVAN B 
Rating:
5.0

Customer did not leave a comment.

Ed H 
Rating:
5.0

Customer did not leave a comment.

Holly C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

People were very friendly and professional . The equipment was well maintained and in excellent working condition.

Gary D 
Rating:
5.0

Nothing. Good customer service and very helpful.

Stephen L 
Rating:
2.0

Do not force a customer to drive an extra 30 minutes at their own expense to make it more convenient for your company, then arrive at a location with no parking.

Dan S 
Rating:
5.0

We are regular customers and would go no where else! They are a family owned business and are great!!!

Kathi A 
Rating:
5.0

Such a fantastic place to rent from!!!!

Kathi A 
Rating:
4.0

Customer did not leave a comment.

Kim g 
Rating:
5.0

Friendly yard, close to my house.

Igor B 
Rating:
5.0

Customer did not leave a comment.

Daniel c 
Rating:
3.0

This location was out of our way. We were offered an additional day to pick up at this location but if we could do it again, we'd just pick up at our original intended UHAUL location in Gresham off of Hogan road. They also did not have all of the supplies we requested (they did not have one of the dolly's we wanted). We also did not realize that we were limited to a specified amount of miles until pick up. The allowed amount of miles was not even enough to stop at a gas station to fill tank before dropping off. The extra day wasn't all that helpful without additional miles so that we could at least make two trips. We ended up eating the cost for making an additional trip to pick up more boxes/furniture. Overall, this experience was 'meh' at best. Will be considering other truck rental companies for future needs. Will also share this experience with others so that they can be prepared and/or consider other rental companies.

Christina U 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
5.0

Customer did not leave a comment.

rich d 
Rating:
3.0

Set a scale for how much money it cost to fill up gas tank. I spent more than I should have and they did not refund me or credit me for it.

Alexander R 
Rating:
5.0

Maybe warn people that the self checkout takes about 15-20 mins to do if you’re a first timer. So they can plan accordingly for the pickup time.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Randolph P 
Rating:
5.0

Everything was great.

sonny b 
Rating:
3.0

The client self-service process sucks.

Cora U 
Rating:
3.0

First truck had had the fuel tank drilled and drained of fuel. The second truck was on empty, showing 11 miles till empty.

Stephen L 
Rating:
5.0

Customer did not leave a comment.

Ihor S 
Rating:
4.0

I never got my invoice

Penny W 
Rating:
4.0

Super efficient and quick

Stuart F 
Rating:
3.0

The first location was horrible for drop off and we couldn’t drop it off. Horrible experience

Amy N 
Rating:
5.0

The experience was very easy Everything went very well. Everybody was very friendly and helpful.

rob w 
Rating:
3.0

Customer did not leave a comment.

Kathy S 
Rating:
4.0

PLEASE DO NOT CHARGE MORE THAN $ .50 c PER MILE

Emanuel R 
Rating:
5.0

As I said before these guys were really on their game. Extremely helpful and helped me change drop off location so I didn’t have to drive all over to drop off equipment. Thanks Rob’s Automotive

SEAN G 
Rating:
4.0

The lot was very accessible. There was no difficulty in dropping off trailer. Spaces were clearly marked. There is also a inexpensive gas station down the road which is super convenient. I did call Rob’s auto repair during my drop off. And the employee there a helpful young woman, helped me change my drop off of the truck in town. For some reason uhaul wanted me to drop everything off all across town. As if picking up equipment across town wasn’t difficult enough. But the staff at Rob’s Auto repair called dispatch and solved that for me. They also have an after hours drop off, which was for me super convenient because it took me all day to unload, but because I got the equipment there same day and used after hour drop off I wasn’t charged an extra day!! Thanks Rob’s!!

SEAN G 
Rating:
4.0

Loved the customer service and was in and out super quick!

David T 
Rating:
5.0

I cannot think of anything that needs improvement. Robs Auto Repair LLC is consistently, the best U-Haul rental location I’ve dealt with when renting a trailer. The trailers are always ready to use when reserved. I have rented a U-Haul trailer from Stone Depot before with poor results (trailer not ready with flat tires). Again I am consistently happy with Robs automotive LLC. Thank you, Michael Fine

Michael F 
Rating:
3.0

Customer did not leave a comment.

Ruth C 
Rating:
5.0

Keep them maintained and available, would be nice tobe able to drop state to state but it’s a great product at a great price.

Neil M 
Rating:
5.0

Customer did not leave a comment.

richard k 
Rating:
5.0

Customer did not leave a comment.

Alexander B 
Rating:
5.0

Pick up and drop off was very seamless. And setting up the rental was very easy. Thank you so much!

Rebecca B 
Rating:
5.0

Customer did not leave a comment.

Alexander B 
Rating:
5.0

Nice clean truck . Easy check out and check in . Great customer service fast and friendly.

KIPP B 
Rating:
5.0

Customer did not leave a comment.

Thinh P 
Rating:
5.0

Customer did not leave a comment.

VERA B 
Rating:
3.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Improve nothing, you all were great! My business and I will be only doing our UHAUL business with you. Thank you for great experience.

Michael S 
Rating:
4.0

The process of doing 24/7 pickup with no staff on site was really daunting and took a long time as I stood out in the rain

Wee H 
Rating:
5.0

Customer did not leave a comment.

Larry L 
Rating:
4.0

I was charged twice

Heather B 
Rating:
1.0

The shop dog insesently and aggressively barked at us and the transaction window is is a metal cage with a tiny slot through which papers are passed.

Greg K 
Rating:
5.0

Customer did not leave a comment.

Kyle E 
Rating:
5.0

Very friendly and helpful young lady has a great attitude

John H 
Rating:
5.0

The attendant was so nice and helpful. I had seen their sign for almost 6 years but never had needed a reason to go their. Their yard is well kept up and very secure. I’ll remember them in the future.

Linda M 
Rating:
5.0

Customer did not leave a comment.

Tyler J 
Rating:
3.0

customer service by the lady who i rented from was rude and not friendly at all! I had to wait for over 10 min to have someone come out and help me check in my equipment when completed with it. overall poor customer service through and through

Michael L 
Rating:
4.0

Customer did not leave a comment.

Connor S 
Rating:
5.0

Customer did not leave a comment.

Eric T 
Rating:
5.0

Customer did not leave a comment.

Clinton M 
Rating:
5.0

Customer did not leave a comment.

Ginger M 
Rating:
5.0

These guys were amazing!

Jason T 
Rating:
5.0

Customer did not leave a comment.

KERIA R 
Rating:
5.0

Customer did not leave a comment.

Cole J 
Rating:
4.0

I had no serious problems with my transaction

Duane W 
Rating:
3.0

It was a weird set up with standing outside and talking to the Uhaul representative through a small hole in a metal screen. It was raining and there was no overhead cover, so you got a little wet filling out forms and whatnot. The employees were friendly and professional, though.

Christopher R 
Rating:
3.0

Customer did not leave a comment.

Fernando J 
Rating:
5.0

Very helpful with politeness

Robert J 
Rating:
5.0

Customer did not leave a comment.

Hiram L 
Rating:
3.0

Customer did not leave a comment.

Amy G 
Rating:
4.0

N?A

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

Harold H 
Rating:
5.0

Ricks auto very good ppl . everyone that called or we interacted with were helpful!

Rebecca C 
Rating:
5.0

Customer did not leave a comment.

Nataka B 
Rating:
2.0

Extremely difficult using the online system and I feel like a lot of information was left out in the process I.E. the drop off procedure of rented equipment

Kristopher H 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F 
Rating:
5.0

Customer did not leave a comment.

VERA B 
Rating:
5.0

Customer did not leave a comment.

JASON R 
Rating:
4.0

Out of the way location but very nice people

STEPHEN G 
Rating:
4.0

Increase available equipment so vehicle can be picked up at nearest location if possible.

TERRI J 
Rating:
5.0

We were very pleased with the truck we rented. It was clean and ran fabulous!! Well done Rob's!!

Kathleen G 
Rating:
5.0

Everything was very smooth and easy. Thank you!

Alejandro C 
Rating:
5.0

Customer did not leave a comment.

DARLENE R 
Rating:
2.0

Customer did not leave a comment.

JEAN I 
Rating:
5.0

The online truck return check out process was confusing. I put the key back in the appropriate lockbox upon return to pickup site but then was asked to take and upload photos of the odometer reading and gas tank. By that time those two things were no longer viewable on the instrument panel. People should be made aware of this error in the order of steps for checking trucks in

Guana S 
Rating:
5.0

Customer did not leave a comment.

Linda G 
Rating:
1.0

The equipment was not at the rental location. I found this out 2 hours before my moving guys that I paid for were to arrive. I ended up finding a small truck available close to my location and took that one. I was only able to move part of the contents of my house. My sister had to keep the truck longer and load ourselves and make another trip to storage unit. We didn't finish until 10pm. I will not use uHaul again. Why make a reservation in advance if you don't have a truck guarantee.

DEBORAH H 
Rating:
5.0

Provide a receipt after mobile checkout.

Zachary B 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Office staff very friendly

Regina B 
Rating:
4.0

The only thing I didn't enjoy was that I didn't get any assistance with returning the truck.

Felipe L 
Rating:
5.0

Customer did not leave a comment.

ashley r 
Rating:
1.0

You over charge on your rentals for an 8 hour day. I was expecting to pay a little over 30$ but the whole cost was way above the expecting price. I am not satisfied!

Laura J 
Rating:
4.0

The only issue I have is with the billing, checked out online, my receipt shows 82.56 My actual charges are 83.56 the way that its charged to the card adds another dollar

Scott C 
Rating:
4.0

Reopen the Prineville store

steel h 
Rating:
1.0

Website said they opened at 8:30. I arrived at 8:45. Several people ignored me as they entered a chain gate with interaction. Finally asked a second person to get help. Finally told I could come into the office only to be told that she wasn’t open yet, give me your key. No checking the truck...nothing. Left me feeling uneasy and uncomfortable. It was a convenient location but service was not normal for UHaul at all.

Connie B 
Rating:
1.0

UHaul customer service refused to offer me a partial refund, Robs Auto Repair was not willing to give a partial refund. I will never use UHaul again due to the absolutely horrid customer service of the company. When I told customer reps this in person and over the phone, I was told to "go ahead and use another company". Thus, I will use another company in the future.

Jonathan B 
Rating:
4.0

Customer did not leave a comment.

derek m 
Rating:
1.0

The business does not have the required Covid-19 signage posted per the order of the Governor. When I dropped off my rental, several people were there milling around not wearing masks and not practicing social distancing.

Andrew P 
Rating:
5.0

I like that Robs auto repair had a pick up truck. If I had not driven by and seen the selection of uhauls, I would have never known this service was so close to home. Thank you, you will be highly recommended.

Julie M 
Rating:
5.0

Customer did not leave a comment.

Pauletta S 
Rating:
5.0

Customer did not leave a comment.

carlos s 
Rating:
5.0

Customer did not leave a comment.

Steve C 
No reviews have been submitted for this location.

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