Please thank the staff at this location....VERY understanding and I'll see them in the Fall
STEVEN T
Customer Reviews for Rochester Event & Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and professional. I rented a truck for a very short period of time but it was a very smooth transaction.
KARON KOutstanding service with loading and unloading assistance. I’m very pleased with the ease in moving out of my office today. A special thank you to the two very polite and strong men who managed heavy pieces of furniture and numerous boxes without a glitch.
MARY JThe App did not give instructions for a Sunday pickup... Had I not called the location Saturday I would not have been able to obtain the vehicle. The service was great at Rochester Event & Equipment Rental other than that they were helpful with something that was left in the Uhaul and saved it for us to pick up. Thank you Dan!
Christine KThank you
john hNice Vehicles. Great People like Dan & Mike to take care of you from Booking to Pick up & Drop Off :) Thank you !!!!
DONALD DRented a truck for three hours to move some furniture from my home to my son's home. Truck was perfect size for what we were moving. Rep at location had trouble with the Uhaul website when checking in, so it took him longer than he wanted when we picked it up. Not his fault. Got the truck back before closing time-good rental-no issues.
Joseph KHassle experience with app. Vehicle head lights not up to the mark. Driver seat adjustment was not there. Too much time to take mobile pickup
Manoj PI was charged twice (still need to correct it) and picked up a vehicle with 3/4 full tank so ended up spending $30 on gas that I didn’t use. Very unprofessional
Pat CThe office area is a mess. Store is not as professional as a dedicated UHAUL store. But other than that everything else was fine.
Mark BGreat folks that work there, fast an friendly at getting you in an out.. Thanks guys
MARCELLA MThe vehicle was clean. Suspension is so bad that it damaged my belongings while driving 15mph under the speed limit for 1hr.
Stefan BEquipment was not cleaned. The driver seat was malfunctioning. It will not adjust. It was very difficult for me to drive. When it was returned and the issue was told, they said they are aware of the issue and that the seat probably needs to be repaced.
surajit mThanks for everything
Mohammed AVery helpful. Not stressful, met my needs in an emergency situation. Grateful
NINA DEasy all around. There was a light on the dash, but it was explained clearly before I left.
Christopher CTook a couple minutes to figure out how to adjust the mirrors properly, there may have been a sticker but I couldn’t find one
William KThe staff was cleaning chairs and did not offer directions or any help.
Robert SVery friendly affordable prices can’t say enough how welcoming the staff was, super convenient and quick made move in day a breeze! Thank you!!
Gabriel BThe location was very convenient and the staff was very professional, friendly and helpful. They made the whole process easy and comfortable. But, the van was dirty inside and had an odor. The steering wheel was sticky, the cup holders had dirt inside them and the door interior was scuffed with dirt. Everything I touched was dirty and sticky. I had to wipe it all off before I could drive it. I cleaned it more at home and returned it cleaner than I got it. All that said, I would definitely rent from this location again.
Anne BConvenient, not busy very easy access.
A PNeed to advertise the great services better.
Nancy SConvenient location, friendly staff, availability of equipment. Quick check out process. Very good experience. The location and internet information area little weak in terms of communication.
Nancy SForgot my wallet in the truck and owner came on Memorial Day weekend to save the day.
Nathan KThe rental truck was properly maintained and worked well. This location’s computer system was down, which caused issues with checking in and returning the truck. The initial mileage was grossly overestimated, and the check in of the truck to correct the mileage total was very delayed. Only after I called UHaul’s National customer service and the regional manager was contacted the truck was checked in and the mileage was corrected. If at all possible, rent from another location. UHaul’s customer service was excellent, it is just this location in particular that was unsatisfactory.
Amanda RThe vehicle I was rented was a piece of sh't. It shook constantly and rattle like it was falling apart. I was afraid of driving it. This vehicle should not be allowed on the road. I can't believe I had to pay $149.00 to rent this for only a few hours. The back lift door would not stay closed as the vehicle rattled so much the lock would not stay in place, causing the door to open constantly. I will never rent again from U-hal. Plus, the office was a disaster(very messy and dirty. ) The two desk in the office was loaded on top with all kinds of paper and junk.
Earline KThey did not explain a single aspect of my rental from drop off location, time, or milage. Pricing was not explained and they did not ask if I wanted to pay a different way then the credit card I used to hold the reservation. They just charged the card and said sign here. The truck had not been cleaned and still contained rope from the previous renter. Would NOT recommend this location to anyone, they need to be retrained on the process and how to walk customers through the process.
Caitlin SYour app is horrible! So not user friendly. Too many requirements for verification. This experience really sucked. Thank heavens that there were people in the office who could bypass all the tech BS.
James BThe guy there was above and beyond good service. What a difference that makes when you actually get service. Very happy about this experience.
Maureen TAbsolutely atrocious check in process. I still have no ideal how much fuel I’m suppose to replace so I filled it up. The seat belt on the drivers side comes unbuckled. Yet to receive a copy of my contract or receipt. Return the truck was just as bad. Numerous online / app issues. Constant crashing. Miserable experience dealing with this U-Haul service. Wish I could be reimbursed.
NICK FNice folks, easy peasy! Thanks!
David COffice was messy looking. The truck was very dirty both inside the cabin and in back box truck area. It was gross to drive. (I have rented from two other locations. I know they are not perfect, but this was the worst!)
Michelle TMaintenance your your trucks scary too drive
BRADLEY WLocation was good. Staff was very good and provided information. The vehicle was below average. Lot of wind noise inside driver cabin as the door seals were not good. Also the cabin wasnt clean at the time of pickup.
Sachin PApp worked well. The truck was there and clean. However, the check air pressure light was on. One of the tires was at 30 while the other tires were at 70.
Karen MStore, was junkey, with dog and something cat seen on counter.
Holly LThe clerk was VERY kind and accommodating!!!! I got the uhaul that I needed quickly and without any hassle! I really appreciate how the clerk (forgive me, I don’t remember his name) helped me during this tough transition in my life! I pray that he and his family are blessed! Thanks again for your exemplary customer service!!!!
Amyre SI initially made a reservation at a different location and was met with poor customer service so I left and had to make a new reservation
NINA SCalled for a last minute truck rental, they had one thankfully, it was clean and the two guys in the front were very nice. Thanks to them again.
STACIE HThere were problems with incorrect additional equipment on my rental that I never received. Thanks to the manager who fixed that with one phone call.
Reed Mnothing...Great customer service, truck was clean and ready to go Would recommend for rental needs
Karen PGreat friendly service! Would definitely recommend to all!
APRIL CThe owner is a fantastic man, very professional with great personality
Emad KI wouldn't change a thing. If it's not broken, don't fix it!
MARTIN AGreat people. Great location. Highly recommended.
Andrea SCustomer service was great! Pickup and drop off very easy and staff was very helpful! The truck I rented was fine for local rental, but worn and would not recommend for long distance. I did have to lubricate the lock so that it could be used for my after hours return.
James GMy major problem is after my return. For some reason my credit card is declining the tolls. But try to contact Uhaul! I could get the Pentagon quicker. Why doesn't your system have callbacks. The text from you suggested that you do, but I cannot find it - and I do want to pay my $61.35 balance. 978.317.6005
Lloyd TExcellent people moving they did a great job,I am very impressed with their job,really happy this guys did a great job and I will recommend them everywhere,Thank You from the button of my hard.
Irma BKeep the standard up , very pleased with the personnel and equipment. Thank you . God bless you.
GIUSEPPE CExcelente service fast and easy
Fidelmar GExtremely old truck. The cluster panel / speedometer did not light up at night even when headlamps seemed to work
Akshay KGood experience. Quick check in and return.
Xiaobing LThe gentleman at the Events location on Industrial Dr. did an excellent job in customer service and assisting us every step of the way
Blair I