The app didn't work for me at all. I had to upload the picture of the odometer and fuel gauge multiple times. Eventually I gave up and asked someone else to try it on their phone. When I tried to call customer service, I was on hold for about 25 minutes until I finally gave up.Daniel C.
Customer Reviews for Rochester Event & Equipment Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app takes too much time and is invasive. I will not use it again. The van smelled like cigarsIan P.
Customer did not leave a comment.Lynda P.
Customer did not leave a comment.GEORGINA LEE S.
EverythingDAVID LINDELL E.
This Uhaul location shares this space with an event rental place. While the person I spoke with was friendly, professional and helpful, the location was a total mess.Christine S.
Place not organized. Too busy and not taking the time w customers to answer questions and make the customer comfortable w the rental process, etc.Manishrajnikant P.
Fuel was below a quarter tank. Vehicle should not be rented to anyone else. Steering system needs immediate attention. Rear brakes need attention. Gear shift indicator not working. Truck is very old and needs to be removed from service.DALE S.
Customer did not leave a comment.LAUNA COLINDA B.
It was a little disheveled inside. Great people but they were also out of pads and blankets.JOSEPH HENRY M.
No comment in this location.Abdulrahman A.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.MIRANDA ANN Z.
Customer did not leave a comment.Muhammad B.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.ronny b B.
The staff eat helpful.Craig J.
increase number of one way trailer rentalsKATRINA LYNN D.
Customer did not leave a comment.Nathan D.
Customer did not leave a comment.DAVID ALLEN E.
Easy pickup/hookup.ANNA MARIA S.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.Samuel J.
Customer did not leave a comment.DEYAN O.
Customer did not leave a comment.DAVID JAMES S.
Customer did not leave a comment.STUART POMEROY M.
Easy and easy out good locationLloyd S.
Customer did not leave a comment.Skyler R.
Very helpful staffGIUSEPPE C.
Customer did not leave a comment.ANTONIO PAUL F.
Told .79 per mile, got there told .99 though that wasn't what told. Also gas wasn't on full but brought it back on full Employee gave me wrong price per mile.HOLLY LEONARD L.
Outstanding non contact pick up and return. Equipment was vet clean and in excellent condition.Andre W.
Customer did not leave a comment.Joan G.
Customer did not leave a comment.Paulo L.
Customer did not leave a comment.Karlzuher Q.
Customer did not leave a comment.Robert H.
I was charged for two periods even when I returned within 11 hours. No place to drop off keys.Akshay S.
Customer did not leave a comment.Gary J.
Customer did not leave a comment.Kumaresh Babu M.
Quick and straight forward.Bharath D.
Check their products better whent to hook up the ford ranger found out the tire tiedown was broken couldnt get differant trailer they fdiny have anymore had to buy ratchet straps to hold tireTIFFANI YVONNE B.
Customer did not leave a comment.Michael Z.
The people were very friendly and helpful. I will recommend them As well as use them again. Deeb A.DEEB HUSSEIN A.
Customer did not leave a comment.Jacob V.
The ramp of the truck was non functional. We tried calling uhaul service assistance but no one answered for an hour. We had a really stressful time and after a trial and error of more than an hour we're able to get the ramp inside. Something was blocking the ramp when we're were pushing it back. This led to a really bad experience.Somil P.
Customer did not leave a comment.Bryan A.
Over charged on rental and no one contacted at company could fix it. Bait and switch company!!!Ralph G.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.STEPHEN FRANCISC A.
Customer did not leave a comment.Jessica N.
Customer did not leave a comment.CINDY B.
I really appreciated how friendly the man who runs this location is. Even when a discrepancy took place he handled it immediately and very professionally.Mikhail R.
Customer did not leave a comment.Chauncey P.
Customer did not leave a comment.RAJAN N.
It was a great experience, with personable and professional staff, who got me taken care of really quickly! Happy to support this small business neighbor!Christophercorde W.
Customer did not leave a comment.susan G.
Can't think of anything to improvelidiya P.
The gas gauge was actually at 7/8's while the gas showed full on their paperwork. I brought this to their attention and was told they would take care of me, it's just the two of us here, she said. I said ok. But of course, no compensation for the gas issue. I filled the tank to above full but that didn't matter. Please do not use this location.RONALD TED H.
Great easy rental with friendly service.Dave K.
When our time was not available at other locations we were able to work out a wonderful plan with this locationLori P.
Mike was very nice and helpful, but the office is really cluttered, and messyMarquel C.
Customer did not leave a comment.Garlan W.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.BRAD F.
Customer did not leave a comment.Jameslloyd G.
Awful customer service. EXTREMELY EXTREMELY UNORGANIZED. Couldn't find the truck keys and delayed us for an hour. Accidentally charged us for a 15' truck when we rented a 10' truck. Told us to bring the truck back at 5:30 pm even though contract said 1:30 pm and when we double asked the representative at the location said â€œoh it's fine, I don't see anyone renting itâ€ then the next day called us repeatedly stating truck needs to be back at 1;30 pm and that it's uhauls policies not hers. Didn't know how to renew the truck and took extreme length of time for any transaction probably due to the disorganization of the location.AMERA EMAD A.
Awesome people at this location. Will be a customer for life as long as they are there.Edward G.
Cleaner trucks, cruise control, new suspension, aux or USB ports.Zachary H.
I was charged for an additional two days, keep mentioning this to the shop and keep being told different things. I was also told that the dolly was ok to use even though the $7 would be waived. I need to talk to someone at corporate to refund me the two days of payments I was charged for, when I shouldn't of been because I dropped the truck off the same day. This is unfair and every dollar right now is important, with regards of everything going on and why this truck was needed :(jason H.
Very pleasant staff - I will use them again!FREDERICKJOHN S.
I was very happy with everything & will use them again when I move into my new house.LYNN T.
Customer did not leave a comment.JESSICA NICHOLE J.
Customer did not leave a comment.Glenn G.
Customer did not leave a comment.Tanveer K.
Customer did not leave a comment.Maryam T.
Customer did not leave a comment.TRACI M.
Customer did not leave a comment.ANTHONY DANIEL A.
The moving van worked great. The people in the office were fantastic. Thank you!Chris M.
Nothing at this time. Thank you!MARY DELOIS H.
Customer did not leave a comment.Geoffreybrian H.
Truck wasn't ready. Employees were not wearing masks, or very friendly.Timothy M.
Customer did not leave a comment.YLLKA P.
Convenient location. Straight forward check-out process. Desired vehicle was available. Simple return process. Prompt processing of final invoice. Invoice very detailed and easy to read.RONALD F.
Customer did not leave a comment.Chandan K.
There was overcharge on my bill for fuel whereas, I already filled the tank. I sent the picture of the fuel Gage and the issue to the immediately. No response so far. Do not rent via this location.VISHAL B.
Customer did not leave a comment.Mark W.
The office staff didn't seem to know what they were doing and it took us 45 minutes to pick up a truck I ordered online. It was supposed to be a quick pick upMary L.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.Teri A.
Excellent customer serviceDAVID MAHER G.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.Tony K.
Customer did not leave a comment.Donald B.
Thank you for making things easier!Brenda V.
Keep up the good workgiuseppe C.
I scheduled to pick up a truck at 9 am from this location. I arrived at 9 but the location did not open until 10 am, delaying our move by an hour.Thomas F.
well the system was down but the guys there handled it very well and did not make a fuss. My pickup location was changed so I was charged for additional miles.shelia W.
Great staffMark T.
Dan was very pleasant and helpful.James W.
Nothing. The owner was extremely helpful and friendly. He helped make the process smooth and easy.KAITLYN G.