Best service I received definitely coming again Thank you for the Hospitality went above and beyond and I I Thank you
Tykeisha H
Customer Reviews for Rochester Event & Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used U-Haul Neighborhood Dealer several times before and have never been disappointed. It's always been a pleasant and enjoyable experience so you can bet I'll return again!
MARTIN AThe day prior to pick up, we had to switch pick up location. They offered us a 20 ft truck instead of a 10ft but we didn't need anything that large, so they gave us a $20 credit. It was a party rental location for pick up The reservation process was cumbersome and incorrect information was captured initially.
Erica DDid key drop
Crystal SThe guy was friendly and accommodating. It was super easy and quick to rent from this location. I was in and out for pick up and drop off. They did a great job of explaining everything to me.
TAMRA SReturned a day early, still charged same amount.
BRENT JThe exact truck I wanted was not available but they upgraded me to a larger truck for free
Parker JI don't feel they need to do anything to improve, the staff is the best
MARK AIn addition the place that we drop off indicated that they were not able to find the keys after calling us three times when we have drop them in the box and we have photos and videos as proof we did.
JOLIE GI can’t remember the gentleman’s name but he was very attentive and assertive he was also very nice. This place is a break away from the busy Uhual rental places. He also has two pretty cool cats there. A great experience great customer service service I can’t say enough..
DENAUN MWas not a fan of this location. The dealer overcharged for both rentals. I would not recommend.
MESHAWN SLove this place and the location. Very friendly staff.
NICHOLAS LFriendly, helpful service!
Vera AGreat experience with fast and friendly staff. Equipment was ready to go! We had a long move and this definitely made the day. Thanks guys!
STEVEN DGood service and processing on short notice!
KEVIN Rgentleman at the desk was very nice and accommodating truck was ready to go no wait.
STEVEN DThe outside parking area is dark and a lil shady looking. Add some more exterior lights to make late pick easier.
Kandice JDan is diligent and always helpful.
KEVIN TWhen I arrived at my destination in the uhaul, we opened the back of the truck to see 16 party tables stacked in it. I immediately called the office and they advised I should bring it back and they would remove the tables. I didn’t have time to take it all the way back to the rental location so I had to remove them myself. They said they would take my price down for my troubles. To date that has not happened, very disappointed.
TONYA JI think this place U-Haul location was great they had everything I needed and more.
MARTIANA MThis was a 24/7 pickup location. The location and pickup process was fine, but the cab of the U-Haul was trashed. It was covered in grease spots, crumbs and debris and wrappers everywhere, and it smelled like a litter box. We had to clean it ourselves before we threw on our trip.
Matthew BTruck ứa not ready at 7 00 am like stated.truck only had les then 1/4 tank fuel needed mỏ then that drove 30 miles put 24 dollars back into the tank to fill chdrardged 59 dollars need reefund
Bryan PThis has nothing to do with the location of pick-up. The on-line system ignored my change to a covered trailer and instead held an uncovered trailer. The move was a disaster in the rain!
LEE KDan took care to us great guy
DAVID JFast, efficient and nicely priced!!
MIKE BPersonnel were very helpful. My issue is with Hertz corporate. Received a notification 24 hours prior to pick that the pick up location had changed. I was OK with the change, but when I tried to use the app to accept, the pickup time options did not align with my initial reservation. Had to be called directly and all worked out OK, but the customer service rep mentioned that my experience with the app was not unique. Created some unneeded anxiety for me for awhile not knowing if the truck was going to be available per my initial request.
Dane CDan was just great. Everything was quick and easy. The truck was very clean. Everything about this experience was great. I would use them again and will recommend them to others
Laurie BThey charged me 200+ dollars for driving truck for only some 12 miles, it took me pain of few calls and visiting place twice to get it cleared. And the excuse was that truck have some problems and sometime they read mileage wrong 🧐. There is one more review about false charges…
madhup gThe office is very untidy. Also, I reserved two 2 packages of the furniture blankets and when I got there, there were none. I had to go to another UHaul store to get them. That added about an hour on to the process. Very inefficient!!! I will not rent here again!
Lori CThe uhaul was not clean and maintained an odor . As we were driving it felt like it had engine or transmission issues . It took us forever to get what we needed done because of this . I am highly upset as a customer my moving experience was not great .
Laquasia CNothing different everything was smooth and clean
matthew nTruck had 1/8 tank of gas at pickup or 43 miles until empty. Appliance dolly requested during the reservation was not available and I was directed to a corporate store to pick one up delaying my move. Truck was turned in 3 hours after pickup. I received a call from corporate U Haul the following day asking if I was going to extend my rental an additional day. Corporate U Haul had to resolve this issue and send my final transaction statement.
Julio DAlways a great experience
JEFFREY MWhen I went to drop the truck off, there was again nobody at the drop off location. I called hq again and they said I needed the app to complete the drop off process. That would have been nice to know at any time leading up to this. Pretty unprofessional and forgetful service all together.
Steven GPlease thank the staff at this location....VERY understanding and I'll see them in the Fall
STEVEN TStaff was very friendly and professional. I rented a truck for a very short period of time but it was a very smooth transaction.
KARON KOutstanding service with loading and unloading assistance. I’m very pleased with the ease in moving out of my office today. A special thank you to the two very polite and strong men who managed heavy pieces of furniture and numerous boxes without a glitch.
MARY JThe App did not give instructions for a Sunday pickup... Had I not called the location Saturday I would not have been able to obtain the vehicle. The service was great at Rochester Event & Equipment Rental other than that they were helpful with something that was left in the Uhaul and saved it for us to pick up. Thank you Dan!
Christine KThank you
john hNice Vehicles. Great People like Dan & Mike to take care of you from Booking to Pick up & Drop Off :) Thank you !!!!
DONALD DRented a truck for three hours to move some furniture from my home to my son's home. Truck was perfect size for what we were moving. Rep at location had trouble with the Uhaul website when checking in, so it took him longer than he wanted when we picked it up. Not his fault. Got the truck back before closing time-good rental-no issues.
Joseph KHassle experience with app. Vehicle head lights not up to the mark. Driver seat adjustment was not there. Too much time to take mobile pickup
Manoj PI was charged twice (still need to correct it) and picked up a vehicle with 3/4 full tank so ended up spending $30 on gas that I didn’t use. Very unprofessional
Pat C