Customer Reviews for Rock Enterprises Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rock Enterprises Inc
Tyson T. on
Nothing. Prob the best U-Haul place I ever rented from. They were pretty much already close but helped me out and saved me an xtra 3hr trip and 100$ in Diesel.
Janet G. on
I had to go to a second location to p/u my tow dolly. But, everything went very well!
Melissa C. on
The lady helping us was very thorough and nice
Michael K. on
Express Check In did not happen. I was greeted with a negative attitude. The Vehicles Windshield was not clean. I needed to stop at the Service Station to clean it so I could see driving down the road.
Mark M. on
I changed the pick-up point for the trailer. It took 2 hours on the phone, mostly on hold, with a person in broken English. The new pick-up point was wrong, and I spent another hour on the phone, again mostly on hold, getting it correct. The local U Haul dealers could do nothing to help. Very frustrating.
Charlie R. on
As advertised
Hester K. on
No one was around. However, the grounds were well kept, and the business was clean. It was a Saturday.
Bobby H. on
I had reserved a 15 ft truck for friday at 4PM. I received a call from the company at 10 that morning stating that someone came in and rented the truck that I had reserved and I would not have it. This left me in a bad situation. I ended up going to the place and they had a bigger truck there. I asked about it and they said I could rent it. Why did they rent out the 1 I had reserved and why did they not let me know the other 1 was there? The folks renting the trucks were also not very knowledgable at all about the process.
Philip S. on
Great customer sevice at all levels.
John D. on
The team at rock enterprises was great! They helped make sure my lights worked properly even fixing a bad plug on my vehicle. They where all friendly and helpful. Ill be glad to take my buisness there in the future!
Douglas Y. on
Small town - but very professional and friendly staff. Very reliable as well. Thank you!
larry F. on
Folks at Rock Enterprise need typing lessons and spelling lessons
on
JUST KEEP THE GREAT SERVICE VERY NICE AND FRIENDLY PEOPLE, THANKS RAFAEL ZAVALA
Gary N. on
Very helpful staff!!!
Douglas Y. on
Excellent customer service! Thank you!
Bobbi H. on
We filled the gas tank to the where the guidelines indicated 3//4 of a tank and were still charged the 32.50 service charge for fuel...which means we spent over 65.00 to return the truck. We would have been better off not filling it with gas! very frustrating! The lady who checked the truck even thanked us for returning it back so clean But did not mention the gas....which is she did she would have seen it was returned with the exact amount of gas we left with in Clackamas! Very Upset! Will not recommend to anyone! Bobbi Harrison 971.312.6970.
Betty R. on
The trailer was clean but was getting old and rusty. Not the fault of the Uhaul dealership just need to retire that particular trailer.
Joni G. on
Not one thing .Very nice young lady. And we saved a few bucks.
Trista S. on
Awesome people!
Tony C. on
5x9 trailers are either fitted with a motorcycle cutout for the front tire or they are not. The online reservation process doesn't distinguish the difference. Its not apparent how I reserve a 5x9 trailer and ensure I get one with the motorcycle cutout in the front.
Debb D. on
Excellent customer service, Charlie you are the best.
Ron E. on
Good experience, good people to work with
Bryan J. on
Took a little while longer than I hoped. No appliance dolly even though I reserved 1. And the location was 20 miles from my requesting city
Randal O. on
Charlie was fantastic to work with!!!!!!
Scott E. on
Equipment was new and clean, Rachel was helpful, professional and friendly
JOSH K. on
Do not use Rock Enterprises to rent U-Haul. They do not have a clue and will not help you when they perform charges to your card in addition to taking your cash. Thievery by definition. Even uhaul has bad apples. I have been charged twice for one transaction. Sincerely, Josh Kent - extremely unimpressed by the sideshow called Rock Enterprises.
Brian D. on
I'll use them in the future. Very nice and helpful people.
tracy F. on
These guys were amazing to me and my husband. We broke down.and these guys were to our rescue.would highly recommend.
Jerry T. on
The truck had just been turned in so the truck was still dirty. Other than that great staff vehicle operated great.
DANIEL S. on
Excellent love it
nellie M. on
The gentleman who rented us the truck was very helpful and courteous however, I think that you should make more effort to assign a closer pick-up location especially when the reservation is made in advance