Simple and convenient for both pick up and return.Michael E.
Customer Reviews for Rock Lake Paint & Repair LLC
(U-Haul Neighborhood Dealer)
Lake Mills, WI 53551
(E Lake St)
Services at this Location:
- Monday - Friday:
8 am - 11 am / 12 pm - 5 pm
9 am - 12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.Joshua G.
Very helpful. Had tail light issue with my truck not the trailerBrian B.
Excellent serviceGregg F.
Your app didn't work so I had to manually go to your Uhaul site on Safari. very annoyingAlexander B.
Very understandable peopleDelores M.
I dropped the 2 wheel Dolly off after hours and followed the instructions on the remote drop offJohn W.
Customer did not leave a comment.DOUGLAS T.
Customer did not leave a comment.Mitch D.
Only employee was busy. I couldn't skip the line after all my online for work. Not a big deal. But when online says skip the line, I expect to skip the line. Employee was good, but stressed by other factors.Kenneth K.
Customer did not leave a comment.Kraig B.
Customer did not leave a comment.Mark Y.
Customer did not leave a comment.James B.
We were extremely pleased with our experience in renting a U-box. The staff was very friendly and helpful, it was very easy to book, everything went smoothly and according to plan. I would highly recommend this service.TERRENCE C.
Try to have more one way trailers at every locationsteve R.
Trailer wasn't ready - frozen to the ground! Was a busy morning with two other rentals. Requested all the same information that I already supplied on line. Not sure why that works that way? Friendly, just logistics confusing.Amy A.
Customer did not leave a comment.Elaine D.
Proprietor did not aid in hooking up trailer, Electrical connection was not correct and proprietor did not have an adapter. Lock down bolt for ball was risquÃ© and stuck.Mark L.
Phone contact was awful. Spent on the average 20 minutes confirming pick up and delivery. Transferring your call to an operator not involved in the move was useless and frustrating.JIM M.
Customer did not leave a comment.Alan C.
U-Haul needs to offer this location the option to list different locations for where to pick up the truck. This location had my 20" truck out back, but the mobile app said it would be in the front; I had to go inside and talk to someone working who said that the only option they had to choose in their side of the app was the front. Please fix when possible.Tannen S.
Customer did not leave a comment.Edward J.
Conveniet location to Johnson creekRICHARD Y.
Awesome! Thank you!!!!MICHAEL B.
No suggestionsVINCENT S.
Very convenient and excellent service!Mark D.
Customer did not leave a comment.SCOTT H.
All goodSANJEEV G.
The location is great, the truck was not. I had major difficulty with the online checking. It took almost 20 minutes to get help with my call. Customer service was very helpful and polite. But, once she got me through the checking and I hung up, the truck kept dying. After 10 minutes of warming up, it stayed running. Once loaded at the property, I had the same problem.LAURA B.
Customer did not leave a comment.EKATERINA V.
Customer did not leave a comment.jefrey B.
Customer did not leave a comment.JEROME T.
Keep up the good work. Friendly service. I'll definitely be back.TRACY M.
Customer did not leave a comment.KANDIS T.
Still waiting for the $50 refund for the changed pick up location.Gene H.
Customer did not leave a comment.Tim D.
Signs or location information on where to drop trailers, trucks, etc.MICHAEL M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.KARYN A.
Customer did not leave a comment.Jack P.
Customer did not leave a comment.ANDREA B.
Customer did not leave a comment.AMBER H.
Customer did not leave a comment.Dennis A.
Customer did not leave a comment.Martin C.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.KELLY B.
Customer did not leave a comment.LAURAMYERS S.
Customer did not leave a comment.MICHAEL F.
Upon return, I was unable to activate the share my location process, even though I followed the instructions (thanks for those). I took pictures anyway and sent them to service. Everything went smoothly.Jeffrey S.
I'm a repeat customer. They always do a great job. ThanksROGER T.
Customer did not leave a comment.TROY G.
Customer did not leave a comment.Eugene C.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.SCOTT G.
The gentleman who helped us Wes very polite and nice. Thanks for the great experience.GERALD S.
Customer did not leave a comment.nathan G.
Customer did not leave a comment.James K.
Customer did not leave a comment.KEITH S.
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.Robynn T.
Customer did not leave a comment.PETE P.
It was great..DEBORAH D.
Customer did not leave a comment.california C.
They did a good.. came out hooked the trailer on GMC. shoveled the snow out of the trailer . Please thank them.. Don GrunewaldDONALD G.
Customer did not leave a comment.Erik D.
They did an excellent .. they hook up and Shoveled the snow out of the trailer good Customer.. Service thank youDonald G.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.Edward K.
Customer did not leave a comment.Joseph K.
No complaints, really. The online system allowed me to pick up on a Sunday morning. Truck was clean, tank was full - actually, now that I think of it, I thought I had ordered some blankets, but I didn't get any. Maybe there was a glitch in the website.Susan M.
Customer did not leave a comment.Jason W.
Customer did not leave a comment.Nathan R.
Customer did not leave a comment.KENNETH F.
The transaction went fine. The guy was friendly and helpful, but he was not wearing a mask in violation of state rules and good public health practice. U-Haul should correct this situation.Gregory P.
Quick response was great! Excellent service and support. Thanks.GREGORY S.
Not switch preferred pick up sites within 24 hr.BRIAN A.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.KENNETH C.
Always a pleasure dealing with Brian and Ben!James B.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.SUSAN A.
Customer did not leave a comment.NICHOLAS R.
Tell customers before the day of drop off original location not available for drop off .Lora R.
after a huge hassle started with U-haul themselves (not affiliated with this shop) I was expected to lift a trailer and make the connections myself which, from my understanding, is a liability issue for U-haul trailers. This entire process was made incredibly difficult by U-haul and I hope as a company, there is some kind of retribution for their actions.Tim J.
Customer did not leave a comment.ALFONZO C.
Customer did not leave a comment.JEFFREY K.
Had to wait while employee was on the phone. Other employee walked in and sat behind desk even though he apparently was on lunch break. Neither employee acknowledged our presence in any way until the one was off the phone which was at least a 5 minute wait.Christopher S.
Customer did not leave a comment.MARIE G.
There's very little cellular service here - I couldn't complete any of the check-in steps online and neither could my partner. Took several follow-up calls and emails to sort it out in the end.Karlie I.
The box was two days late. It took 21 phone calls to find my box!!! No one actually knew. First I received an email guaranteeing a Wednesday arrival. The next day I was told by phone call to u-haul it would be here by noon. Thursday. Next it came in a 4. Oops it was the wrong one. Frustrating!Marilyn B.
Customer did not leave a comment.Edgar R.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Douglas K.
This location was goodYeeleng T.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Carl G.
Very friendly. Opposite of the pick up location.Klaribel P.
Customer did not leave a comment.liz S.
Customer did not leave a comment.Alejandra R.
This location lost my U-box. Made numerous attempts to contact them and U-haul. No one could locate it. After week, found it at this location. Uhaul corp. apologized profusely. Issued a credit.Alan W. | Overall Experience