Rude customer service. Kept pressuring me to drive the truck back into town when I purposely selected a one way trip. Wanted me to approve all of the photos and gas mileage without seeing the truck first.ALEXANDRIA M.
Customer Reviews for Rock Run Bulk Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing you guys were great peopleBRENDA A.
Fantastic service!!!!SEANA G.
Customer did not leave a comment.GARY T.
Customer did not leave a comment.KEVIN M.
Rock Run went out of there way to assist me in returning the truck correctly. Thank YouDavid T.
I think they were very helpful and friendlyERIK H.
Everything was perfect worked fine and hauled fineCHRISTOPHER P.
I just had a hard time with the web site. I think it was my phone. Or it was just me.AMY B.
Customer did not leave a comment.GARY W.
Customer did not leave a comment.AARON M.
Customer did not leave a comment.Cindy A.
Extremely nice older folksMark M.
Customer did not leave a comment.DEAN S.
Customer did not leave a comment.RODD L.
Customer did not leave a comment.Loraine A.
Customer did not leave a comment.Craig S.
I've never rented one before, the workers were very amazing at helping me out so I could use the uhaul. It definitely made moving so much easier and I'll never move without using one again that's for sure! Thank you so much for everythingStephanie M.
Customer did not leave a comment.Shayna J.
website kept erroring out when trying to pick up and return the vehicle. not sure if it was an issue with my phone or the site.Jenni R.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Patrick D.
Customer did not leave a comment.John H.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.STEPHEN D.
Customer did not leave a comment.Michael P.
Barb was wonderful.JONATHON C.
Customer did not leave a comment.chelsey B.
Customer did not leave a comment.Joe G.
The Vogel's were great and knowledgeable!!Kevin N.
Customer did not leave a comment.KENNETH R.
Took over 45 minutes to get truck due to sales woman talking about personal life to previous customer. Didn't even change the reservation return time to make up for getting it so late.KATHERINE P.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.Craig W.
Customer did not leave a comment.KAELI H.
Everything went very smoothly and Dean was very helpful and friendly. I don't really see anywhere where improvement is needed. A very easy and stress free experience.Kerry T.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Jeffrey H.
Great help to make sure we got the right size truckJerry B.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.EDMUND M.
Customer did not leave a comment.Shannon M.
Front desk girl was not very nice. She looked young though so not sure if she wasn't sure what to do. Her dad stepped in and helped though.Lacy B.
Customer did not leave a comment.VICTOR C.
Very helpful and got me a truck quicklySARAH A.
Rock Run Bulk Foods did an excellent job of helping me. They went above and got me what I could use, when the national Uhaul customer service people didn't. I was suppose to get a 10' truck and pick up in another city. When they called me about my truck, they were giving me a bigger truck and I would be driving about 40 miles out of my way to get the truck. I will only call and work with Rock Run Bulk Foods if I ever need an Uhaul equipment again. Thank you BarbROBERT F.
Best uhaul location I've ever been too. Staff is friendly and they got you in and out quickly.MICHAEL A.
Customer did not leave a comment.JOHN B.
Barb and her crew were awesome! Thank you for keeping customer service at the forefront instead of an afterthought!MICHAEL C.
Please make a note of the purpose of the lock at the rear roll-up door. I accidently locked the key inside thinking the UHaul location had an extra key.Jaime N.
cost me for punish charge. I dont know I'm deaf. no one tell me where drop off ? I did info to Ohio so once bring but not know bring back far miles waste my time. I did honor u-haul put back it to Rock Run Bulk foods Tiffin Ohio. Our live in Tiffin, Ohio..Please forgive me ? return back money $ 52.55.....David S.
All (not just this location) Uhaul businesses should drop their expensive price! I wanted to leave our Uhaul at our city Uhaul dealership. I could've gave my city location some business. So no, I will advise everyone to find a pickup!!!!ERIC M.
Customer did not leave a comment.GARRETT N.
Customer did not leave a comment.Margaret R.
Customer did not leave a comment.William P.
the elderly lady who helped me was so thorough and thoughtful. i felt like my own grandmother was sending me off on my cross country move. it was honestly just a lovely interaction.Caitlyn J.
Customer did not leave a comment.ERIC G.
Perfect experience. Very helpful and polite staff.MICHAEL B.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.SHONNA T.
Customer did not leave a comment.RANCE B.
Customer did not leave a comment.STEPHEN B.
Will not ever recommend uhaul Showed up to pick my trailer up I was scheduled for 430 I had to wait for an hour while It was brought from another location brought it back to Ohio turned it in there was no record of me ever renting the trailer Even though I show them at charge my card on the 27th for the rental fee when she called in they said I never showed to pick up the trailer so they canceled it on the 30th which is the day I was turn it in apparently they said they gave me a refund has not shown on my statement yet but you guys went ahead and re-charged me And apparently nobody knows nothing about your $50 on time guarantee that's supposed to be refund it if your trailers in our vehicle is not available at the scheduled pick up time would be nice if somebody would call me back I held 45 minutes the other day and never got to speak to U-Haul representative my phone number is 567-230-0460Donald F.
Customer did not leave a comment.Jeff P.
Customer did not leave a comment.MARLY N.
The woman who handles truck rentals was courteous, considerate, and helped me above and beyond what she had to do. Thanks Rock Run Bulk FoodsThomas D.
Nothing. It was a perfect experience!SUSAN M.
Barb was great to work with, I cannot think of anything negativeMichael C.
Customer did not leave a comment.WILLIAM B.
We dropped off the truck after hours.James G.
Customer did not leave a comment.TIMOTHY S.
Lady at this location was very friendly and helpfulRobert W.
Drop off was greatSeth B.
Customer did not leave a comment.Leah G.
Great people, everything went well.Martin J.
Quote online didn't match what the location showed.Daniel S.
Customer did not leave a comment.thomas T.
Maybe have better availability for truck sizesValerie P.
Round up to the next hour. I would have kept it longer had it been rounded from 1137 to 12 instead of 11.PHIL A.
Customer did not leave a comment.David S.
Customer did not leave a comment.Allen S.
Everything was goodBRUCE M.
Customer did not leave a comment.George W.
Customer did not leave a comment.Brendan O.
Outside rear doors of the trailer were FILTHY from road grime. I got my hands dirty every time I touched it & I tried to not touch it. Had a party & kept supplies inside so opened and closed a lot. Inside was OK. If I had time I would have taken it to the car wash.Rob V.
Quick and easy return with excellent customer service!Joan G.
Customer did not leave a comment.CARL R.
Customer did not leave a comment.Sonja C.
Customer did not leave a comment.Brian B.
Well by the time me and my friend got the trailer unloaded I called the drop off location and I was getting close to their closing time but they stayed opening for me to get there and drop off the trailer and the young lady that assisted me in taking the trailer was very very helpful in fact I was so tired and at my age 66 I was unable to help lift the trailer tongue loose from my truck so she went got a dolly and just lifted it right off the trailer ball and got the trailer checked back in All I can say is she was great at her job and I was exceptionally pleased with her hard work with it all Thank YouRICHARD R.
Customer did not leave a comment.Lawrence M.
Customer did not leave a comment.STACY EUGENE T.
I understand completely that sometimes you dont always have the right truck, but maybe not waiting until a few days (we were notified via test message a day or two days befor hand) to let the customer they have to go out of town to get the truck. However, it was very helpful that we did not need to go all the way back out of town to return the truck. Because it was a one way trip, we were able to return it to the nearest location.Kellie C.
I have used this location many times in the past. I always have returned to them over other locations in Tiffin for my U-Haul rentals.Craig M.
Customer did not leave a comment.JESSICA M.
Customer did not leave a comment.David R.
Rude service. Took almost an hour to pick up.David J.
Customer did not leave a comment.Patty S.
The lady that waited on me was very nice and friendly. She made sure that I understood what to do when I returned the truck. This is the second time that I have rented from this location and I am always very pleased with the service.Linda P.
Barb and Dean were excellent. Everything was as promised. They were very accommodatingDan E.