The lady was rude, and the 20 foot truck I ordered was replaced with a 26 foot truck that was too big and difficult to drive
STEVEN W
Customer Reviews for Rock Run Bulk Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Old lady running place is very Short tempered
CHAD BFantastic service, fantastic people, really had a great experience there!
ROBIN RBarb was very helpful and was the one that caught the drop off state mistake. We were dropping off in Idaho not Illinois.
John FTruly a business pleasure.
MATTHEW HDropped off trailer on a Sunday because this location is closed on Sunday, I used the app link to conduct my own return. Location was busy even though no employees on the premesis. At least three other customers dropping off like me.
PATRICK NEasy and quick drop off.
Mark KVery knowledgeable and helpful.
Carol GMaybe train more than one member of staff to serve U-haul customers.
Ross LBarb was great to work with from the time I reserved a trailer to the after hours drop off directions. Will definitely rent from them again.
SCOTT Mgood people to deal with
Danny HI never spoke to a representative
Tracy BI have not rented anything from you so I cantinstand instand. What this is all about.
Sandra WHave a public restroom.
Mike LWas talked into in person check in after completing on my phone. MY CARD WAS CHARGED TWICE!!!!! I NEED A REFUND IMMEDIATELY!
Robert MThis is the second time I rented from here. Very nice people and very patient.
Dixie PStaff was beyond helpful, I appreciate their consideration of my needs. Also, they were transparent about prices/rates. Amazing service overall!
Tara GThey were very friendly and helpful, got us taken care of right away....was a great experience
Jose GBarb is a fantastic person she got us in and out very quickly and was a pleasure to deal with!
robert gEverything was great
Lori CBarb was great to work with. She went out of her way to help my move go smooth!
Dave SI wasn't a happy customer, yesterday my truck wasn't out in the front like it was suppose to. The people in the building had to look it up in the system to find me. The truck needed air in the tire and needed oil. I was there at 8 like it mentioned I didn't leave until 9. I felt that uhaul was very unorganized that day.
Jesse FI would recommend this place to everyone
Marcus DThey are amazing people and I would highly recommend anyone and everyone to them, and there daughter is absolutely a amazing baker ❤️ ♥️
HEATHER CLike I said everything went smooth dropped off a smooth and I would recommend either end to anybody so thank you very much and merry Christmas to y’all
lorie fI had to travel 25 miles away to get the U-Haul I needed. I was not told I would have to drive that same extra 25 miles to return it. Since I wasn’t told I assumed I could return it locally. Turns out I had to drive and pay for an extra 50 miles completely not related to my moving. No compensation, no credit, not even an apology. That place should not be allowed to rent U-Haul. Very unhappy.
Jared HMy mother actually fell walking into this location and the people were extremely kind and compassionate to her, We were very thankful for their attentiveness to her.
Linda CThe employee assistance was outstanding as with my pick up location disconnected the trailer and made the return (check in) process easy.
JOhn BAbsolutely nothing it was probably the best experience I've ever had with a U-Haul rental
Jerrod DThanks to Barb we had the truck and dolly we wanted and were checked out in record time and on our way to move. We brought the truck back and because we didn't use the full mileage we thought we needed we got a discount and the truck was checked back in, in record time! Thank you Barb!
Christopher HWe returned a day early and outside of business hours on a Sunday. The person was there and happened to see that we were trying to check the truck in and was having difficulties. He came out to assist and finished checking the truck in For us. I was on the phone with UHaul and not getting easy help.
Kimberly BVery friendly people
Mark Hshe was wonderful.............
shirley yvery friendly, Told me all about the area since I was relocating, Offered to help with anything that would need to get settled, just give them a call
Michael CPeople were very friendly and renting was quick and easy.
DAVID TDrop off , the gentleman was very helpful, know of his job was above average
david oNot happy to being charged an additional 26.82. Without explanation. I Returned clean and with 3/8 of a tank of gas. I have used this company for years and never had an issue before.
michele gYou’re doing good
John DNothing ...
victor sNothing! Great experience!
Tracy W