Customer Reviews for Rock Run Bulk Foods
(U-Haul Neighborhood Dealer)

721 reviews

2685 W US Hwy 224   Tiffin, OH 44883
(at Rte 18)

(419) 447-1932

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 9:00 am - 10:30 am

Services at this Location:

Contact Us

(419) 447-1932

2685 W US Hwy 224
Tiffin, OH 44883
(at Rte 18)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 9:00 am - 10:30 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Dean was very accommodating. We came into town 45 minutes after he closed but we're able to return the trailer. We spoke on the phone ahead of time & he put a cone on the lot so we would know where to leave it. Thanks, Dean

JANA S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Geralyn H. 
Rating:
5.0

Barb was very pleasant and accommodating! I would definitely recommend this business and use them again if need be! Thanks, Todd

Todd S. 
Rating:
3.0

We just did a drop off after hours

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

LELAH D. 
Rating:
5.0

Great staff

Cody K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Nothing. They were great!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
4.0

Customer did not leave a comment.

Jody L. 
Rating:
5.0

Nothing everything was great. Great customer service very polite. Will definitely be going back there when I gotta move again.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
5.0

Customer did not leave a comment.

Daryl K. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Cool shop good people

Lenzy M. 
Rating:
4.0

Gentleman was helpful but place had no places to park returning UHaul

SETH C. 
Rating:
5.0

Barb is tops!! Every detail is covered in advance. I have rented uhaul equipment several times at this location and always well pleased with the accommodation and service.

CARL R. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Customer did not leave a comment.

Rydell T. 
Rating:
2.0

Fender fell off pulling back into lot. Rented for one way trip from Ohio to NC. Didn't buy vehicle because it was not what is was represented to be. Brought dolly back and was charged full days rental.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Drew W. 
Rating:
1.0

The lady was beyond rude, never again

Samantha W. 
Rating:
5.0

Mrs. Vogel runs her UHaul location with great expertise and care. She deserves another service excellence award from UHaul! Top Notch, Grade A Family service!

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
5.0

Perfect experience

CORY F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Esther B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
1.0

Very rude

TORY H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Outstanding gentleman helped me ! Enjoyed talking with him! Would recommend this place to anybody. Thank you

Lloyd C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

Customer did not leave a comment.

COREY J. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

I only choose non applicable because it was more of a website issue, but I kinda missed the Drop off location not being a one way and thought that I was going to drop off the uhaul at a location that was closer to where I moved. I don't remember ever once automatically choosing to return the truck back to where I moved from and was kinda forced to drive an extra 90 miles back to where I initially moved from and pay the extra mileage instead of paying the fee for dropping it off at a 'Wrong Location" I ended up spending a lot more I feel like could of been avoided because I didn't press the edit location button to make it a drop off. Sorry for the lil rant!

Devin S. 
Rating:
4.0

Customer did not leave a comment.

Alfred K. 
Rating:
5.0

The people were very friendly and helpfull

John G. 
Rating:
5.0

I am happy that my original request for a 10 foot truck was upgraded to a 15 foot truck for the same price. That made my move easier since I was able to spread the load evenly in one layer rather than having to stack anything. The staff at the pick up point were very friendly and very helpful and I highly recommend them.

John James M. 
Rating:
4.0

Customer did not leave a comment.

gregory A. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
2.0

Rude customer service. Kept pressuring me to drive the truck back into town when I purposely selected a one way trip. Wanted me to approve all of the photos and gas mileage without seeing the truck first.

ALEXANDRIA M. 
Rating:
5.0

Nothing you guys were great people

BRENDA A. 
Rating:
5.0

Fantastic service!!!!

SEANA G. 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Rock Run went out of there way to assist me in returning the truck correctly. Thank You

David T. 
Rating:
5.0

I think they were very helpful and friendly

ERIK H. 
Rating:
5.0

Everything was perfect worked fine and hauled fine

CHRISTOPHER P. 
Rating:
5.0

I just had a hard time with the web site. I think it was my phone. Or it was just me.

AMY B. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Cindy A. 
Rating:
5.0

Extremely nice older folks

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

RODD L. 
Rating:
5.0

Customer did not leave a comment.

Loraine A. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

I've never rented one before, the workers were very amazing at helping me out so I could use the uhaul. It definitely made moving so much easier and I'll never move without using one again that's for sure! Thank you so much for everything

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Shayna J. 
Rating:
4.0

website kept erroring out when trying to pick up and return the vehicle. not sure if it was an issue with my phone or the site.

Jenni R. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
2.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Barb was wonderful.

JONATHON C. 
Rating:
4.0

Customer did not leave a comment.

chelsey B. 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

The Vogel's were great and knowledgeable!!

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
1.0

Took over 45 minutes to get truck due to sales woman talking about personal life to previous customer. Didn't even change the reservation return time to make up for getting it so late.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
3.0

Customer did not leave a comment.

KAELI H. 
Rating:
5.0

Everything went very smoothly and Dean was very helpful and friendly. I don't really see anywhere where improvement is needed. A very easy and stress free experience.

Kerry T. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Great help to make sure we got the right size truck

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
3.0

Customer did not leave a comment.

EDMUND M. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
4.0

Front desk girl was not very nice. She looked young though so not sure if she wasn't sure what to do. Her dad stepped in and helped though.

Lacy B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

Very helpful and got me a truck quickly

SARAH A. 
Rating:
5.0

Rock Run Bulk Foods did an excellent job of helping me. They went above and got me what I could use, when the national Uhaul customer service people didn't. I was suppose to get a 10' truck and pick up in another city. When they called me about my truck, they were giving me a bigger truck and I would be driving about 40 miles out of my way to get the truck. I will only call and work with Rock Run Bulk Foods if I ever need an Uhaul equipment again. Thank you Barb

ROBERT F. 
Rating:
5.0

Best uhaul location I've ever been too. Staff is friendly and they got you in and out quickly.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Barb and her crew were awesome! Thank you for keeping customer service at the forefront instead of an afterthought!

MICHAEL C. 
Rating:
5.0

Please make a note of the purpose of the lock at the rear roll-up door. I accidently locked the key inside thinking the UHaul location had an extra key.

Jaime N. 
Rating:
2.0

cost me for punish charge. I dont know I'm deaf. no one tell me where drop off ? I did info to Ohio so once bring but not know bring back far miles waste my time. I did honor u-haul put back it to Rock Run Bulk foods Tiffin Ohio. Our live in Tiffin, Ohio..Please forgive me ? return back money $ 52.55.....

David S. 
Rating:
2.0

All (not just this location) Uhaul businesses should drop their expensive price! I wanted to leave our Uhaul at our city Uhaul dealership. I could've gave my city location some business. So no, I will advise everyone to find a pickup!!!!

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

GARRETT N. 
No reviews have been submitted for this location.

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