The Rock Run people are very helpful and professional.
DAVID S
Customer Reviews for Rock Run Bulk Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Barb was such a great help! Cannot say enough good things about our experience. She made booking our next uhaul adventure so easy! Would highly recommend this location.
James HMy experience with this U=haul location in Tiffin has been nothing short of suburb. Should I need U-haul in the future I will certainly utilize Rock Run again, and recommend it highly to anyone looking for U-haul services.
JEFFRY SNothing. Barb was a pleasure to deal with and accomodating beyond compare.
JEFFRY Shave used rock run many times, highly recommend!!
CLINTON CMixup with which trailer, but figured it out. Took longer than I hoped. But extremely nice people
ISRAEL RThe owner was very rude and unprofessional. Degraded me in front of customers and over charged on everything.
EARL FNothing. Everything went smoothly, friendly, courteous & efficient service.
CLOYD SThis is an excellent location.
Minerva SThe location was great. The women who helped me did everything in her power to make it a great experience. My problem was with the company. I reserved a 15 foot truck online and was confirmed. When I got to the location they did not have a record of my reservation or a 15 foot truck for me to used. When the locale person called the company they suggested I drive over an hour away because that "is now where his truck is". The women at Rock Run Bulk Food got me set up with a 26 foot truck for the same price. Because I was desperate to move my son out of his college apartment I agreed. I should have never agreed! It cost me more in gas and the high winds on route 30 east were so bad I had trouble staying in my lane. Backing it was a nightmare and driving through the middle of Tiffin and Millersburg I thought for sure I was going to clip another car. I know this will fall on deft ears and the U-Haul company will do nothing monetarily to make this right and I'm sure they will not fix the problem for future renters because the women at the pick up office told me I was not the first this has happened to. Hey U-Haul fix your online reservation system!
ERIC GHave car trailers on site more often
THOMAS HYou can't improve on greatness. Barb was amazing to work with. Very thorough, very professional, very nice. Barb made reserving and renting easier than I've ever had. Will 100% rent from her again.
BRUCE FThe location was easy to find and the steps to take the truck were clear and concise.
Alyssa MThe floor inside the trailer was covered in grease from some one hauling an engine or some automotive parts. The floor was dangerous because it was so slick. Not impressed.
PAMELA HCharging the credit card on file twice for the date of service due to a $3.00 gas charge discrepancy was discouraging. The vehicle was returned to the location with what was thought the same gas level at the time of pick up.
Michele Sconvenient location. good service
ERIKA MWhen the business says that they open at 10am be there. After 4hrs and numerous voicemail and calls no one was there.
Mary Hmy truck may need a turn up I had to put 800$ worth of gas in it every hour I had to stop just to keep it on full
JALINA MLocation did not have boxes but is in process of moving
THOMAS SPick up location did not carry boxes or moving pads.
TADEUSZ WNothing
YVETTE BNothing
JOAN KI intentionally did a mobile pick up thinking the store would be closed when I needed it. Luckily there was someone there to assist me however she was not happy about it at all. The inside of the trailer was dirty When she had me do the mobile check. She took my phone and checked off the millage and license plate even though they did not match. I was in a bind and really needed the truck so I took it anyways. I only needed it for maybe an 1.5 hours. No protect needed as it was just 1 small item I needed to pick up. I cleaned out the back before giving it back our of respect and I also put plenty of gas in it. Ultimately this uhaul ended up being 68 dollars. I saw the 19.99 sale and figured it would be around 40 but 68 is a big steep for what I used it for. I have messaged them about the 15 dollar protection plan that I didn't agree to and I have not received any correspondence back. I've used uhaul my entire life. This experience with that rude attendant has made me double think who I will continue doing business with. I know 68 dollars is chump change to some. But this situation has left me in the negative and for absolutely no reason at all.
BROOKE PThe lady was rude, and the 20 foot truck I ordered was replaced with a 26 foot truck that was too big and difficult to drive
STEVEN WOld lady running place is very Short tempered
CHAD BFantastic service, fantastic people, really had a great experience there!
ROBIN RBarb was very helpful and was the one that caught the drop off state mistake. We were dropping off in Idaho not Illinois.
John FTruly a business pleasure.
MATTHEW HDropped off trailer on a Sunday because this location is closed on Sunday, I used the app link to conduct my own return. Location was busy even though no employees on the premesis. At least three other customers dropping off like me.
PATRICK NEasy and quick drop off.
Mark KVery knowledgeable and helpful.
Carol GMaybe train more than one member of staff to serve U-haul customers.
Ross LBarb was great to work with from the time I reserved a trailer to the after hours drop off directions. Will definitely rent from them again.
SCOTT Mgood people to deal with
Danny HI never spoke to a representative
Tracy BI have not rented anything from you so I cantinstand instand. What this is all about.
Sandra WHave a public restroom.
Mike LWas talked into in person check in after completing on my phone. MY CARD WAS CHARGED TWICE!!!!! I NEED A REFUND IMMEDIATELY!
Robert MThis is the second time I rented from here. Very nice people and very patient.
Dixie PStaff was beyond helpful, I appreciate their consideration of my needs. Also, they were transparent about prices/rates. Amazing service overall!
Tara GThey were very friendly and helpful, got us taken care of right away....was a great experience
Jose GBarb is a fantastic person she got us in and out very quickly and was a pleasure to deal with!
robert gEverything was great
Lori C