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Thomas S.
Customer Reviews for Rock Run Bulk Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dean was very accommodating. We came into town 45 minutes after he closed but we're able to return the trailer. We spoke on the phone ahead of time & he put a cone on the lot so we would know where to leave it. Thanks, Dean
JANA S.Barb was very pleasant and accommodating! I would definitely recommend this business and use them again if need be! Thanks, Todd
Todd S.We just did a drop off after hours
Jeffrey C.Great staff
Cody K.Nothing. They were great!
Paul S.Nothing everything was great. Great customer service very polite. Will definitely be going back there when I gotta move again.
Amanda G.Cool shop good people
Lenzy M.Gentleman was helpful but place had no places to park returning UHaul
SETH C.Barb is tops!! Every detail is covered in advance. I have rented uhaul equipment several times at this location and always well pleased with the accommodation and service.
CARL R.Fender fell off pulling back into lot. Rented for one way trip from Ohio to NC. Didn't buy vehicle because it was not what is was represented to be. Brought dolly back and was charged full days rental.
ALBERT B.The lady was beyond rude, never again
Samantha W.Mrs. Vogel runs her UHaul location with great expertise and care. She deserves another service excellence award from UHaul! Top Notch, Grade A Family service!
Zachary B.Perfect experience
CORY F.Very rude
TORY H.Outstanding gentleman helped me ! Enjoyed talking with him! Would recommend this place to anybody. Thank you
Lloyd C.I only choose non applicable because it was more of a website issue, but I kinda missed the Drop off location not being a one way and thought that I was going to drop off the uhaul at a location that was closer to where I moved. I don't remember ever once automatically choosing to return the truck back to where I moved from and was kinda forced to drive an extra 90 miles back to where I initially moved from and pay the extra mileage instead of paying the fee for dropping it off at a 'Wrong Location" I ended up spending a lot more I feel like could of been avoided because I didn't press the edit location button to make it a drop off. Sorry for the lil rant!
Devin S.The people were very friendly and helpfull
John G.I am happy that my original request for a 10 foot truck was upgraded to a 15 foot truck for the same price. That made my move easier since I was able to spread the load evenly in one layer rather than having to stack anything. The staff at the pick up point were very friendly and very helpful and I highly recommend them.
John James M.Rude customer service. Kept pressuring me to drive the truck back into town when I purposely selected a one way trip. Wanted me to approve all of the photos and gas mileage without seeing the truck first.
ALEXANDRIA M.Nothing you guys were great people
BRENDA A.Fantastic service!!!!
SEANA G.Rock Run went out of there way to assist me in returning the truck correctly. Thank You
David T.I think they were very helpful and friendly
ERIK H.Everything was perfect worked fine and hauled fine
CHRISTOPHER P.I just had a hard time with the web site. I think it was my phone. Or it was just me.
AMY B.Extremely nice older folks
Mark M.I've never rented one before, the workers were very amazing at helping me out so I could use the uhaul. It definitely made moving so much easier and I'll never move without using one again that's for sure! Thank you so much for everything
Stephanie M.website kept erroring out when trying to pick up and return the vehicle. not sure if it was an issue with my phone or the site.
Jenni R.Barb was wonderful.
JONATHON C.The Vogel's were great and knowledgeable!!
Kevin N.Took over 45 minutes to get truck due to sales woman talking about personal life to previous customer. Didn't even change the reservation return time to make up for getting it so late.
KATHERINE P.Everything went very smoothly and Dean was very helpful and friendly. I don't really see anywhere where improvement is needed. A very easy and stress free experience.
Kerry T.Great help to make sure we got the right size truck
Jerry B.Front desk girl was not very nice. She looked young though so not sure if she wasn't sure what to do. Her dad stepped in and helped though.
Lacy B.Very helpful and got me a truck quickly
SARAH A.Rock Run Bulk Foods did an excellent job of helping me. They went above and got me what I could use, when the national Uhaul customer service people didn't. I was suppose to get a 10' truck and pick up in another city. When they called me about my truck, they were giving me a bigger truck and I would be driving about 40 miles out of my way to get the truck. I will only call and work with Rock Run Bulk Foods if I ever need an Uhaul equipment again. Thank you Barb
ROBERT F.Best uhaul location I've ever been too. Staff is friendly and they got you in and out quickly.
MICHAEL A.Barb and her crew were awesome! Thank you for keeping customer service at the forefront instead of an afterthought!
MICHAEL C.Please make a note of the purpose of the lock at the rear roll-up door. I accidently locked the key inside thinking the UHaul location had an extra key.
Jaime N.cost me for punish charge. I dont know I'm deaf. no one tell me where drop off ? I did info to Ohio so once bring but not know bring back far miles waste my time. I did honor u-haul put back it to Rock Run Bulk foods Tiffin Ohio. Our live in Tiffin, Ohio..Please forgive me ? return back money $ 52.55.....
David S.All (not just this location) Uhaul businesses should drop their expensive price! I wanted to leave our Uhaul at our city Uhaul dealership. I could've gave my city location some business. So no, I will advise everyone to find a pickup!!!!
ERIC M.