Customer Reviews for Rocket Performance
(U-Haul Neighborhood Dealer)

39 reviews

9314 Madison Blvd Ste 3   Madison, AL 35758

(256) 850-4094

Location Hours

  • Mon-Tue: 12 pm - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 850-4094

9314 Madison Blvd Ste 3
Madison, AL 35758

Services at this Location:

Location Hours

  • Mon-Tue: 12 pm - 5 pm
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It's urged a set of pads and the location that I picked it up from only had half of a set. However, the biggest issue I have with you Hall is that there was no Jack on the hitchton. I had to get help to lift the hitch off the ball when it was empty to drop it off.

Leo B. 
Rating:
3.0

Truck did not drive well, needed proper maintenance. It also leaked water when we traveled in the rain and this ruined my mattress.

DWAYNE S. 
Rating:
4.0

Customer did not leave a comment.

TERRENCE C. 
Rating:
4.0

The inside drivers side floor in the cab was muddy. But the yard there truck was in was muddy so there was no way to not get the floorboard muddy I would say. No problem. We were in and out in no time.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Killeen R. 
Rating:
5.0

Attendant was respectful and helpful. I would recommend not burning trash near the trailers. My hands were covered in ash after attaching the trailer to my vehicle. However, the attendant was helpful by allowing me to wash my hands and even provided GoJo hand soap.

STEVEN Q. 
Rating:
3.0

Customer did not leave a comment.

CLARK S. 
Rating:
4.0

I scheduled the trailer pickup from a nearby location but they sent me to another one a few miles away. Looks like the "preferred" pickup location has little to do with where the actual equipment is located. Not a big deal but I'm surprised the reservation software couldn't tell me where to go for the pickup.

Rob S. 
Rating:
1.0

Nobody explained the drop off instructions, so we turned the key in before realizing we had to log anything online. So then they charged an extra $20, and I was charged twice. They didn't know where the key was, was still cleaning it, and acted clueless as to how the process should go. Very unimpressed. When I called the 1800 number, I waited for 40 minutes and never got an answer. So now I'm not even sure how to get my money back for the extra charges.

John S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R. 
Rating:
1.0

Have assigned equipment positioned so customer can hook up to Hauler. Have people on site to move equipment around. Another customer moved trailer so I could get my trailer. I did online checkin and still took 45 minutes to leave the site. No on gave me any instructions on equipment. Terrible, terrible service.

Danny W. 
Rating:
5.0

The confirmation email actually gave the address of a different location. If I had not called to alter my reservation I wouldn't have known. Why didn't my confirmation email have the correct address? I understand the need to change the location but just let me know!

JENNIFER J. 
Rating:
5.0

Probably my best uhaul experience. Very knowledgeable and helpful. This location will be my choice for my future needs.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Doreen C. 
Rating:
5.0

Customer did not leave a comment.

MORGAN M. 
Rating:
4.0

Originally reserved a Uhaul at Mini Storage 7606 Madison Blvd, Huntsville, AL 35806. I went to pick up truck at this location and was told at the Mini Storage facility that the truck was at this Rocket Performance center instead. Uhaul never notified myself of the change. Because I had to drive further and had difficulty finding this facility, my overall move cost more money due to having paid for movers by the hour, 85.00, who were waiting for myself to get back to moving site while I was trying to find the new pickup location of Uhaul truck. If it were not for the Joey, the gentlemen who runs this Rocket Performance facility calling myself to see where I was, I would have lost more time trying to find it. Joey was very professional and courteous throughout the process.

MICHAEL P. 
Rating:
1.0

Oh boy, where do I begin? Well first off we tried to reserve a truck for Sunday. We never got that truck because your website and phones were down for over 8 hours. So, for Monday when I had to be out of our house by 12pm, we attempted to rent a truck again. It was reserved for 7am. I arrived and attemp

David S. 
Rating:
2.0

Customer did not leave a comment.

Lorin M. 
Rating:
4.0

When equipment is rented on line ensure equipment t is actually available. Ordered a 10 foot, bumped up to a 15 foot, that was for local use only, so eventually ended up with a 20 foot. All at the same rate as 10foot.

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
1.0

Dirty truck, did not return calls from messages, tried to rip me off

ADAM H. 
Rating:
5.0

Friendly and knowledgable staff. Plenty of equipment to chiose from.

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
3.0

Customer did not leave a comment.

cameron S. 
Rating:
2.0

Rented a dolly first one was mest up. The second one the straps were mest up but didn't find out till we tried to hook on the car. They were rusted and didn't work. Please check the item when returned to make sure it works.

STEVEN E. 
Rating:
4.0

The location at Rocket Performance was very good, large parking area and very helpful staff. The issues are with the city's road construction near the entrance... but that is not a U-Haul issue, it's simply road construction.

Bert N. 
Rating:
2.0

Pave your parking lot. Had to wade through mud to get to trailer. Original reservation location was not where I had to go to get a trailer. No notification was sent letting me know to go elsewhere.

Dane R. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
1.0

Drop off location was terrible and no instructions on where to place the key. The location was hard to find, very dark area without adequate lighting and no visual signage as to exactly “where” to park the truck.

KRISTY K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
3.0

Signage! This location was not easy to locate because it's behind warehouses and there was no signage from the road (that we saw) that directed us to go to the back side.

Major B. 
Rating:
3.0

Customer did not leave a comment.

benjamin P. 
Rating:
5.0

Great service. Very responsive

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia Y. 
Rating:
3.0

The wiring on the trailer I rented was damaged and had been jury-rigged by someone. It worked when I pulled out from the rental location, but the jury-rigged "repair" fell apart on the road and wore part of the wiring completely off. I found the damage at a fuel stop. I later stopped at an auto parts store to purchase electrical tape & wire cutters to make my own jury-rigged repair, which still looked good by the time I dropped the trailer off. The drop off person was busy, so I didn't have a chance to explain & show her what I had to do to get home with functional trailer lights.

Robert V. 
Rating:
5.0

Nothing everything was great. Joey was awesome. He helped me when I had issues with my online order. Very professional.

Raymond T. 
Rating:
5.0

Customer did not leave a comment.

ROE C. 
No reviews have been submitted for this location.

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