Customer Reviews for Shoopmans
(U-Haul Neighborhood Dealer)

254 reviews

320 Reynolds Rd   Glasgow, KY 42141

(270) 678-7384

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 678-7384

320 Reynolds Rd
Glasgow, KY 42141

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TARA F. 
Rating:
1.0

Customer did not leave a comment.

RHONDA H. 
Rating:
5.0

I had a great experience. Robert was very helpful and professional.

RAYMOND H. 
Rating:
5.0

Great service and prompt

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

alan W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Very accommodating.

MURRELL W. 
Rating:
4.0

the only thing was the truck was down one quart of oil and oil light came on with put a quart of oil in it and then we had no other problem

GEORGE G. 
Rating:
4.0

Customer did not leave a comment.

Wendy V. 
Rating:
5.0

Customer did not leave a comment.

janet A. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
1.0

We went on Saturday July 3rd around 3pm to drop off the trailer, and they were closed. I called the # on the sign out front, no answer. I called the # on our contract, still no answer. I then called Rick's in Grinnell, IA to ask what I should do. He said I could drop it off or keep it until Monday, and I shouldn't be charged. I held onto it until Monday when I took it back to Shooman's in Glasgow. I told the guy I was there on Saturday to drop it off, but they were closed. He completely lied to me, saying he was there all day Saturday. I said they were closed. He got really pissed off with me, and got in my face telling me he just recently had a mild heart attack. I told him they were closed, and I called the # on their sign, and on the contract, but no answer. He told me in angry words to just drop off the trailer, and he couldn't help me. I dropped it, and left as quickly as possible. He was so rude, and disrespectful, and is a liar. I'd drop them as a drop off location.

Sandy S. 
Rating:
5.0

While the cab was clean there was a liquid spill in the back. We just avoided that area.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY J. 
Rating:
5.0

Very good service at this location

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JERRY K. 
Rating:
3.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

The jack on the auto hauler needed to be greased.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Shoopmans has always had the equipment I needed and always in top condition.

DAVID D. 
Rating:
5.0

Just keep up good work; service was excellent at this location will definitely be repeat customer

DAVID R. 
Rating:
5.0

Excellent customer service. Convenient location.

ANITA S. 
Rating:
5.0

Didn't get the persons name but he went above and beyond compared to past experience which wasn't bad . He took his time inspecting

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
4.0

Customer did not leave a comment.

Becky B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Gavin W. 
Rating:
5.0

Customer did not leave a comment.

April G. 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

I have used showman's uhaul for over 10 years. Always helpful.

DAVID D. 
Rating:
5.0

I have used shoopmans for over 10 years and they have been great to work with.

DAVID D. 
Rating:
5.0

Quick friendly service

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Nice Job!

Albert S. 
Rating:
3.0

I'm not a fan of all the hoops you have to jump through to return a truck without a person onsite, but there weren't any problems.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

No one at location had to wait along with another person. Who had already been there one hour before me who had returned to conduct business and no one was there apparently then either. I only waited about 20 mins. No big deal for me had nothing better to do.

George B. 
Rating:
5.0

IT WAS 1: 30 IN THE MORNING A NOTHER OR NO ONE WAS AROUND EXCEPT BARKING DOGS

Rocklin H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

cindy N. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

The man that helped my father and I was very rude. He even told my dad that he didn't have to rent to us. All because he didn't see how I put my dad down as the driver because I broke my foot and can't drive but I was paying for the uhaul. I simply pointed to my dads name on the screen and the male got very rude and asked if we wanted to do it ourselves and then said he didn't even have to rent it to us. We were on vacation and our vehicle broke down and was just needing some help. I will not recommend this location to anybody because I would not want them to be treated with such disrespect like my father was

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA P. 
Rating:
5.0

The staff was very friendly and the rental pickup service was fast and hassle free!

JERRY F. 
Rating:
3.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

NA

CLIFTON B. 
Rating:
5.0

Associate was friendly and courteous. Very helpful. Highly recommend.

CARL D. 
Rating:
5.0

Shoopmans is great to work with. Very clean facility with a friendly staff. This is my first place to go when I need to rent a U-Haul.

Kyle J. 
Rating:
3.0

had trouble with AC. When going up a hill the AC would not work, would only put out hot air. going down hill or level land, AC worked good.

jacqueline B. 
Rating:
5.0

Get rid of the bowling green retail store on campbell lane in bowling green. Not a good experience when I rented there

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Customer did not leave a comment.

benjamin A. 
Rating:
5.0

I feel that it cost alot from just goin to glasgow to bowling green kentucky and we only used it for hours. We had it back before the next morning and it cost 196 for it

Amye M. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Ricky G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Very bad experience and will never use online again. When I got too location no one was there and when I called the number of the location he said left a little early because nothing was scheduled. He came right in to help me and get it straightened out. He said my rental had been moved to another location and didn't know why or how and couldn't even tell me the location. NEVER EVER WILL I USE YOUR ONLINE SERVICE AGAIN !!!

Darin B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Everything was simple, painless and quick. Will be back again when I need to rent one

DAVID S. 
Rating:
5.0

Nothing. Same as above. Excellent service

Denise R. 
Rating:
5.0

Nothing

Carlin L. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Freeman S. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery F. 
Rating:
5.0

The online process sucked however once I went into the place it went smoothly and fast. Next time I need a uhaul I will definitely be going back inside this place.

Kari C. 
Rating:
1.0

Truck was leaking water and my personal belongings got wet had to re wash all of my clothes and blankets witch on top of a move is horriable and the truck has major front end issues was shaking very bad at 60 mph was a horriable experience and would like to be contacted asap

Tracie S. 
Rating:
5.0

Have rented several times from Shoopman's and they have always done an excellent job in service.

Leah M. 
Rating:
4.0

The lack of smaller trucks/vans made the entire experience more costly both financially (at least 20%) and physically (a 20' truck). Next time I need a part for my truck, I'll pay for shipping.

Robert F. 
Rating:
5.0

Called ahead for drop off, the owner stayed late to allow me to drop off.

Larry C. 
Rating:
5.0

Always friendly and very helpful. My first choice for U-Haul

Kyle J. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Millard K. 
Rating:
4.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

They were late with the rental. They were rude about it cause their lunch was interrupted. He said well we have to have a lunch. Then said my sister didn't know what she was talking about but she set the pick up time at 12 herself. That is a horrible way to treat customers. I'm never using uhaul again

Mark M. 
Rating:
5.0

All good

KENNY K. 
Rating:
5.0

Customer did not leave a comment.

Tonja W. 
Rating:
4.0

Customer did not leave a comment.

Brandon M. 
Rating:
3.0

I don't have smart phone and data. Thankfully, my daughter was with me and was able to complete dropoff info

Nickie T. 
Rating:
5.0

They good guys and everything is good just takes forever to get the in and out. Have to wait for the computer to load everytime and its really slow. You cant never go and get in and out quick and there's nobody in line waiting just a lil slow

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

My reservation was moved once after scheduling the trailer. Then when I showed up after a 30 minute ride out of my way the trailer was not at the location. I had to drive back 30 minutes to pick up a trailer at another location.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Service was excellent

Christle A. 
Rating:
5.0

Customer did not leave a comment.

Marcus A. 
Rating:
5.0

Everything was great. Thank you and Shoopmans .

THOMAS H. 
Rating:
3.0

The hours online are incorrect and the person who helped me was very rude and short with me.

Tyler S. 
Rating:
5.0

drop off on a Saturday, location was not open at the time. Called the next business day, very friendly and helpful.

CARL D. 
Rating:
2.0

great experience no issues

carolyn P. 
Rating:
3.0

UHaul electrical connector was dirty and intermittent

james P. 
Rating:
5.0

Customer did not leave a comment.

Jami B. 
Rating:
3.0

Customer did not leave a comment.

Vicki K. 
Rating:
5.0

Super friendly. Explained everything very thoroughly.

heather H. 
No reviews have been submitted for this location.

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