Customer Reviews for Rockin R Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything went very well! Loved the tandem trailer!

Rating:

5.0

The customer service was excellent. They were friendly and helpful getting us in and out quickly and with a smile.

Rating:

5.0

Excellent customer service.

Rating:

5.0

They had great customer service.

Rating:

5.0

Unable to move in. No one on phones knows which complex or building unit located in. Unit Number given too me does not match at any of three locations I will have to call on Monday no local person works weekend.

Rating:

5.0

The truck I rented had 208,000 miles on it. I had a bottom radiator hose blow right after I got it home to load. Weather stripping in both doors all but gone. Everyone I encountered from renting it and the service were excellent in helping me

Rating:

5.0

Self checkin did not work and they were closed. So Monday when they opened they checked in for me. Thank you!!

Rating:

5.0

Very easy to work with. Very helpful

Rating:

5.0

Neal was very helpful in getting me a 15' truck for a one day rental.

Rating:

1.0

I had reserved the trailer, 12 moving blankets and a dolly. They only had the trailer and 6 of the 12 blankets. Then they say it's only a request. There is a big difference between a request and a reservation.

Rating:

5.0

Excellent experience thank you

Rating:

5.0

All is good.

Rating:

1.0

On May 23, 2024 I initiated a Storage contract in the amount of $95 per month. On June 25, 2024, $95 was withdrawn from my account to cover storage fees for July. I vacated the storage unit on June 30, 2924. When I called to inquire about a refund for the month of July, I was informed that because I did not vacate the storage unit on the 23rd day of the month(the date I initiated the contract) I would not be getting a refund, that company policy does not allow prorating charges. I was never made aware that I needed to vacate the unit on the same day that I initiated the contract in order not to be charged for the following month. I am willing to pay for the seven days of Storage, however, charging $95 for seven days of storage is completely unreasonable. I would strongly suggest that customer service representatives inform prospective customers of the company policy regarding prorating charges as well as making them aware that when they plan to vacate their storage unit to make sure they vacate it the same day they initiate the contract.

Rating:

1.0

Called in to get reservation, the moved my pick up location about 3 times. Lived in Amarillo and had to go to Canyon to get trailer after I booked 2 months in advance. During the calls I was screamed at and hug up on twice because this lady was just so “busy.” Spoke to a supervisor and they took the employees side and was like “ya, she should have hung up.” Very horrible experience. Will not be using y’all again.

Rating:

5.0

Great Service and very friendly pople

Rating:

2.0

The agent seemed in a hurry. Told me he would email the receipt to me. After 24 hours and no email, I called that location. The female who answered forwarded me to another location, who in turn said he didn't cover the area so forwarded me back to the previous. No answer from anyone. Okay, now I'm starting to get very nervous. I called to customer service number and explained the situation to the rep. She said the vehicle had not been checked in and was showing to be late. I told her I handed the keys to an actual human being at 9am the day before. Apparently the computer showed I had tried to do a self return, which was totally inaccurate. Your rep was great, she tried calling the location and the area manager, but had no luck. She went ahead and fixed the computer thing to show I had returned your truck and helped put my mind at ease. A short time afterwards, I received an email showing my account had been corrected and the invoice closed. Kudos to the nice lady at customer service!

Rating:

5.0

It is a good location and clean. The employees are nice. Overall I would highly reccomend!

Rating:

5.0

Nothing

Rating:

5.0

Posiblemente tener en alquiler un carrier para camas o colchones. Sería increible.

Rating:

5.0

The people at rockin r are good people to work with very friendly and professional thank you

Rating:

5.0

same as. above.

Rating:

1.0

I have rented from uhaul so many times but the disrespect I got from them was horrible they told me I would only be charged one way but was charged round trip then they took the money and charged me twice, so disappointed in them

Rating:

5.0

Super nice and helpful people! Went above and beyond to help me! Highly recommend!

Rating:

3.0

Unfortunately I have a storage room in north Amarillo, they would not return my trailer to that location. I had to travel 20 miles south to Canyon Tx to return. Not very convenient

Rating:

3.0

There were no drop off instructions and it was after hours. I think a sign, text or email to the customer advising where to drop the trailer would be helpful.

Rating:

5.0

This is my go to place for storage units and trailer rentals. Thank you for years of good service and friendly personnel.

Rating:

5.0

If you’re looking for a storage unit in Canyon, TX, this is definitely the place! Great staff, Great location! So easy to move in and also easy to move out! If we ever need another storage unit in Canyon, this will definitely be our 1st choice!!

Rating:

5.0

My man here was very polite and professional, I literally parked the trailer, he unhooked it and I left, it was a very quick and smooth drop off, which was welcoming after a 1500 mile road trip. This was the first time I've ever used uhaul before and honestly I'm really fascinated by this company, which has lasted so long and has a virtual monopoly on moving equipment (budget doesn't have trailers). The history of American innovation is awesome and I'm going to buy a book on the history of uhaul to learn more about it. Wish uhaul and all its employees continued success!

Rating:

5.0

Courteous and knowldgeable

Rating:

5.0

It was a great experience.

Rating:

5.0

The guy was very helpful and informative, and understanding of the short comings of the pickup place

Rating:

5.0

This location saved us after a glitch from the 6th st location in Amarillo. The rep there in Canton was great

Rating:

5.0

I was very pleased with our experience. They were so nice to talk to and everything went smoothly. 🙂

Rating:

4.0

The truck was very nice, well maintained, clean, no damage and drove very well. The guys that ran the store were very professional, and explained everything! However, the "U-Haul" app NEEDS WORK. The online order process (from my phone) needs a lot of work!! I worked 35+ years in the computer/programming industry and I recognize very poor programming. It appears the company did not want to spend the money for progamming labor, or the guys who did the coding do not use their own product. I will probably use U-Haul again, this is for anyone else who can use the info..........!?

Rating:

1.0

The drop-off was very difficult. The drop off area by the storage units was difficult to find, and the drop-off key box was non existent. I finally found the office in another building completely, and dropped the key in the mail slot. The help # I called had no clue as to where the key box was.

Rating:

4.0

Check the cigarette lighter in all trucks. The one in our rental malfunctioned causing us to get lost as the battery in our phones could not be charged. we went out of way.

Rating:

5.0

Everything went well, Good location.

Rating:

1.0

We had to wait almost an hr to get our change and turn in u haul no one was in the office! Cust service was horrible

Rating:

5.0

Great location.

Rating:

2.0

I was assured that someone would be there to receive the trailer. When I arrived the door was locked and no lights in the office. I called the phone umber provided and was told that someone was there but could provide another address for delivery. I returned to the office and knocked until someone appeared and unlocked the door. They wanted me to unhitch the unit but I refused.

Rating:

5.0

Excellent customer service and very friendly and helpful staff!

Rating:

5.0

Perfect way to store my stuff over the summer.

Rating:

5.0

Small Town with excellent customer service, Cayden met us at the storage unit to check in our rental trailer. Very pleasant and easy return process.

Rating:

3.0

Was not real sure I was at the right place. Easy parking lot to disconnect trailer. But there was no sign or any other uhaul equipment onsite.

Rating:

1.0

The guy working the front desk was rude and sarcastic when I asked for assistance in locating the office which is hard to find and isn’t clearly marked. They seriously need to find good help with customer service skills.

Rating:

3.0

I did not go insides the employee came out to me. the area is desiving based on no Uhauls on the office site lot, you have to drive to another location not for to drop it off. but worked great and was friendly.

Rating:

5.0

Well done, thank you for your help!

Rating:

5.0

Best customer experience ever. Extremely friendly staff. Awesome people.

Rating:

5.0

Great place great people. I know if I need a storage unit they will be the ones I will go to. I was very satisfied with the size and price. The locations are very convenient as well

Rating:

5.0

New to town. Was easy to find and staff was great and very helpful about automotive info for the community. Trailer pulled like a dream over the AZ mountains. All in all a great experience.

Rating:

1.0

Returned all: truck, trailer, doliies, pads on Monday December 20 around 530pm. I was told all was ok and that they will email receipt. I had to call 4 times Tuesday Wednesday and Thursday, to make it right.

Rating:

5.0

Outstanding service. Came through when we were in a bind.

Rating:

5.0

We're new to the area, when we arrived it was late, around 10:00 pm. We could not find the storage place on 7th and 4th street. we called customer service and after some confusion, the owner personally showed up and lead us there. The place was well lit and very clean and the owner was very polite and courteous. We really appreciated the extra mile he took. I would differently recommend Rockin R storage to any one needing storage space Canyon city Texas

Rating:

5.0

They are perfect

Rating:

5.0

Great Service & friendly helpful staff

Rating:

5.0

The staff is always nice and helpful. We will be renting from y’all again. Thanks!

Rating:

2.0

When returning the equipment, I called the after hours number to report the return as directed. I spent hours with their answering service giving me the run around when I told them that I was dropping off the equipment and Uhaul had kept me on hold for over 2 hours trying to get help closing out the contract. I used a total of 4 different phones, different carriers, 1 of which a landline, as soon as I mentioned having trouble returning the equipment, they instantly went into the “Iypu are cutting out and I only get every fifth word “ mode. Pitiful service. Uhaul customer service is even worse than this answering service. Uhaul customer service is so hard to reach, it is worthless!!!

Rating:

5.0

At least I was told what kind of location I was looking for. Found it easily.

Rating:

5.0

The two staff members unhitched the trailer and checked us in very quickly on the return

Rating:

5.0

I’ve had different storage units with Rockin R Storage since approximately 2006. Some have been outside but since 2013 have had climate controlled units mostly. At times have had as many as 5 units. The staff is always competent and knowledgeable. Also buy my U-Haul boxes there. Have recommended to friends who have rented there! Hooray!

Rating:

5.0

Perfectly fit our need & recommendations for Rockin R Self Storage Canyon Texas

Rating:

5.0

Great place. I’ve had multiple times that I’ve needed a short term storage unit and RR has always been my first choice.

Rating:

5.0

Everything was great. Friendly and helpful staff

Rating:

5.0

Easy to access and well-lit. Nice size unit. No concern for flooding because of the way it was built. Friendly staff.

Rating:

5.0

First storage to use and would definitely recommend

Rating:

4.0

The accessibility to do everything online was convenient and perfect for my schedule.

Rating:

5.0

Would rent again

Rating:

5.0

Thank you Fred for everything you did to help me with my move. You were extremely helpful and always very kind. I truly appreciate everything.

Rating:

4.0

It was convenient storage for us while we were in between homes

Rating:

5.0

Employees are friendly and helpful

Rating:

4.0

Very clean and well maintained. Staff very friendly and helpful. Would use again.

Rating:

5.0

The staff at this facility are top notch. Very friendly, helpful and accommodating. I would highly recommend them.

Rating:

5.0

Appreciate the friendly customer service.

Rating:

2.0

The facility was nice. Wish I would have been told when I need to pay rent or given any information on how to know.

Rating:

3.0

There were no units available and I could not use this facility. However, Neil, the employee I spoke with, was very pleasant and tried to contact me before I got there.

Rating:

3.0

Good contact quick responses to minor problem after check in and signing paperwork - could do with allowing review of paper work as the email the typed in was incorrect

Rating:

3.0

Owner and son was very helpful and friendly. Thank you for making this an easy move