Customer did not leave a comment.Evan J.
Customer Reviews for Rockin R Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.Lyndal L. | Overall Experience
Customer did not leave a comment.ROBERT F.
New to town. Was easy to find and staff was great and very helpful about automotive info for the community. Trailer pulled like a dream over the AZ mountains. All in all a great experience.Dianne R.
Customer did not leave a comment.LARRY C.
Returned all: truck, trailer, doliies, pads on Monday December 20 around 530pm. I was told all was ok and that they will email receipt. I had to call 4 times Tuesday Wednesday and Thursday, to make it right.GUILLERMO D.
Customer did not leave a comment.JANICE M.
Outstanding service. Came through when we were in a bind.PATRICK O.
We're new to the area, when we arrived it was late, around 10:00 pm. We could not find the storage place on 7th and 4th street. we called customer service and after some confusion, the owner personally showed up and lead us there. The place was well lit and very clean and the owner was very polite and courteous. We really appreciated the extra mile he took. I would differently recommend Rockin R storage to any one needing storage space Canyon city TexasGeorge K. | Overall Experience
Customer did not leave a comment.TONY B.
They are perfectFRANCIS M.
Customer did not leave a comment.RUBEN S.
Customer did not leave a comment.Todd M.
Great Service & friendly helpful staffDAN P. | Overall Experience
The staff is always nice and helpful. We will be renting from y’all again. Thanks!Patti G. | Overall Experience
Customer did not leave a comment.Robyn Barry N.
Customer did not leave a comment.Virgil J. | Overall Experience
When returning the equipment, I called the after hours number to report the return as directed. I spent hours with their answering service giving me the run around when I told them that I was dropping off the equipment and Uhaul had kept me on hold for over 2 hours trying to get help closing out the contract. I used a total of 4 different phones, different carriers, 1 of which a landline, as soon as I mentioned having trouble returning the equipment, they instantly went into the â€œIypu are cutting out and I only get every fifth word â€œ mode. Pitiful service. Uhaul customer service is even worse than this answering service. Uhaul customer service is so hard to reach, it is worthless!!!Alan B.
At least I was told what kind of location I was looking for. Found it easily.RICHARD S.
Customer did not leave a comment.Crystal K. | Overall Experience
The two staff members unhitched the trailer and checked us in very quickly on the returnDarren H.
Customer did not leave a comment.SANDRA G.
Would have loved cruise control on the truck for our long distance drive.John L.
I’ve had different storage units with Rockin R Storage since approximately 2006. Some have been outside but since 2013 have had climate controlled units mostly. At times have had as many as 5 units. The staff is always competent and knowledgeable. Also buy my U-Haul boxes there. Have recommended to friends who have rented there! Hooray!JOANNA G. | Overall Experience
Customer did not leave a comment.Joseph E.
Perfectly fit our need & recommendations for Rockin R Self Storage Canyon TexasCharlie B. | Overall Experience
Customer did not leave a comment.ALLIE B.
Very friendly and professional:)))GASIM B.
Customer did not leave a comment.Vanessa S. | Overall Experience
Customer did not leave a comment.Celia S.
Customer did not leave a comment.Sonia R.
Customer did not leave a comment.Cheyenne P. | Overall Experience
Customer service was great and had no problemsDavid B.
Customer did not leave a comment.Lisa V.
This location was fine, but a little confusing on where exactly to park.Mikaehla C.
Customer did not leave a comment.Christopher E.
Keep doing what you're doing. Great service, great experience. Fast and easy.J P.
Customer did not leave a comment.JOHN E.
Door latches were rusted off. Trailer travelled very well. No other issues.JOE T.
Would not give us the trailer we requested for towing. Truck was in bad shape brake rotators were wrapped and shuck the whole truck when brakes applied. Transmission did not shifted right. Many time I had to stop shift into park then back to drive in order to get the trans to shift right. The tire light was on when I picked up the truck, and was told not worry about it. The truck had no power and got only about five mpg. I was wore out every day fighting this truck. I retired 10 yrs ago as a semi driver so large trucks were not new to me. Was not told where to drop off and had to find five different drop off places, in a strange city, before I found where I could drop it off.LK D.
Customer did not leave a comment.CHRISTY S.
Customer did not leave a comment.Wendy B.
Quick and friendly drop off. Wouldn't change a thing!ANDREW B.
Customer did not leave a comment.RUSSELL R.
Customer did not leave a comment.AMBER M.
Great place. I’ve had multiple times that I’ve needed a short term storage unit and RR has always been my first choice.Lauren O. | Overall Experience
Friendly and efficient staff, no waiting.Stephan B.
Customer did not leave a comment.KELLY D.
Customer did not leave a comment.Lori K. | Overall Experience
Customer did not leave a comment.BENJAMIN L.
Customer did not leave a comment.Jeffery N.
Customer did not leave a comment.Garth N.
Customer did not leave a comment.Stephanie L. | Overall Experience
No problems all wet great!BLAKE M.
The person in front of me had a truck renter and was there to pick it up but clerk didn't bobble check rentals for the morning and rented the truck out from under him. The guy was pissed. My experience was ok all the way around . I felt sorry for the guy in front of meCliff M.
Customer did not leave a comment.MIke V.
Everything was great. Friendly and helpful staffJohn H. | Overall Experience
Customer did not leave a comment.Kyle D.
Had to pickup my truck there because my pickup location didn't have my truck when I got there so much for reserving a U-HaulLeroy P.
Customer did not leave a comment.Francis M.
Customer did not leave a comment.Paula M.
Customer did not leave a comment.Lisa J.
Convenient location in CanyonCHADWICK S.
This location was clean easy to find. They were friendly and fast. The experience at this location was a breath of fresh air.JOE P.
Customer did not leave a comment.CHADWICK S.
Customer did not leave a comment.Lisa J. | Overall Experience
Easy to access and well-lit. Nice size unit. No concern for flooding because of the way it was built. Friendly staff.Cheryl M. | Overall Experience
Customer did not leave a comment.Kathryn S.
Customer did not leave a comment.ANGEL M.
Customer did not leave a comment.ramon B.
Fantastic personnel!! Enjoyed how courteous and professional they were!ROBERT A.
Nothing. The gentlemen inside were two of the nicest men I've ever met. Genuinely great people who are great to talk to.Tanner D.
Customer did not leave a comment.LISA J.
Customer did not leave a comment.Manuel R. | Overall Experience
Nice employees at each location. Very kind and helpful.Truman T.
Customer did not leave a comment.Shannon H. | Overall Experience
The left ramp on the trailer has a strap missing making it very difficult to extract the ramp. The ramp is also very difficult to return to storage. The ratchet straps are rusted and hard to operate - nothing like what is shown in the You Tube videos. Overall, I was just thankful to find a trailer for rent and made do with what was available.John K.
Customer did not leave a comment.dawn t. | Overall Experience
First storage to use and would definitely recommendBrandon M. | Overall Experience
Customer did not leave a comment.Bill B.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.Cortney C.
Staff was very friendly and helpful.Roger A.
Very slow experience and somewhat confusing as far as what I gotRodney A.
No need to change a thing. Everything was great, customer service was excellent.Amel M.
When finished with rental, the 800 number let's you know where to drop off rental. It would be nice to know the hours of business at drop off. Self check out was easy and convenient. I felt a little guilty leaving the rental with an unsecured car dolly at the drop off location due to the shorten business hours on Saturday. I sure it was no problem, but I could have made the opened hours had I known ahead of time.Steven R.
Not a thing it was great I got to pick it up after hours it was all wonderful!!!! Made it very convenient for me to be able to grab that go to my storage unit and get back to North Carolina I love you Haul!!!!Paula G.
Good folks to do business with.Delton M.
Customer did not leave a comment.brendan M.
Make checking in equipment after hours a little easier. It was dark where I had to park the truck and then I got asked 50 questions and take pics, etc. I just feel check the check in procedure was a little much. Overall, good customer service and will recommend and use again.Cristen W.
Again, a location with excellent people!! I don't care about the location as much as the people and I'll drive a few extra miles to know I'll be dealing with friendly people.James J.
It seemed there was a problem with accessing the U-Haul website. We did get my rental accomplished, but it took longer and I knew the agent was getting frustrated with the online problem. However, everyone was very pleasant and my moving experience was very good.Rhonda P.
Customer did not leave a comment.Allison J.
Your goodNicholas R.
Customer did not leave a comment.Kelly B.
Fast, convenient and friendly service.JESUS R.
Customer did not leave a comment.Dorothy H.
Wear a maskrobert A.
Again, drove to Wirtco to drop off the truck and trailer. Girl behind the counter, "we can't accept the trailer here - just the truck"....Really? She made no effort to accommodate. Took truck and trailer to Rockin R Self Storage and gentleman there was great. Very helpful and congenial.amy C.
Customer did not leave a comment.DONALD C.
Customer did not leave a comment.CATHY B.
They were easy to work with and got everything ready for me. Easy drop off. Thanks.Joe S.
Great customer service. Quick and painless online and pick up/drop off process. Love to support a fellow local business! That's the Canyon way. 5+ Stars!SHELBY C.
Personnel there was very helpful towards my wife. Great job. Well doneCLIFTON B.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Jay R.
Customer did not leave a comment.KARLY B.
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.CRISTI VERL S.
Customer did not leave a comment.Carly L.
After my experience at the pick up location, it was great to have such a nice experience at the drop off location.SHARON B.
Customer did not leave a comment.Marcia T.
When we made the reservation online, the pickup location was in Amarillo, but when we got there to pick it up the truck was damaged with a huge whole in the roof. So he had to call to find another 15ft truck and the closest one was in Canyon TX, a good 30 min drive from the original pick up location. The people at both locations were great, but it was very in handy to have to drive on to Canyon.Cassie H.
Customer did not leave a comment.laura G.
Customer did not leave a comment.SCOTT M.
Excellent service!Gary K.
Good customer service but location is in a strip mall.MARK M.
Customer did not leave a comment.Michael M.
Bad physical location to drop off after hours. Not a dedicated space. The office is in the middle of a strip mall. I just parked out back in a spot, turned in online and left a voicemail letting them know there was an unsecured trailer out back for them. Left lots on pictures online. I've met the guys before during working hours, they are great people, just complicated location for trailers and trucks.Mark M.
The accessibility to do everything online was convenient and perfect for my schedule.Jamie P. | Reservation
Would rent againPonciano M. | Overall Experience
Thank you Fred for everything you did to help me with my move. You were extremely helpful and always very kind. I truly appreciate everything.Teddy F. | Overall Experience
It was convenient storage for us while we were in between homesDANIEL A. | Overall Experience
Employees are friendly and helpfuljeff j. | Overall Experience
Very clean and well maintained. Staff very friendly and helpful. Would use again.LINDA R. | Overall Experience
The staff at this facility are top notch. Very friendly, helpful and accommodating. I would highly recommend them.Patrick L. | Overall Experience
Appreciate the friendly customer service.MICHELLE C. | Overall Experience
The facility was nice. Wish I would have been told when I need to pay rent or given any information on how to know.Privacy R. | First Impressions
There were no units available and I could not use this facility. However, Neil, the employee I spoke with, was very pleasant and tried to contact me before I got there.Privacy R. | First Impressions
Good contact quick responses to minor problem after check in and signing paperwork - could do with allowing review of paper work as the email the typed in was incorrectPrivacy R. | First Impressions
Owner and son was very helpful and friendly. Thank you for making this an easy movePrivacy R. | First Impressions
Helpful and friendly.Privacy R. | First Impressions