Customer Reviews for Rockin R Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

New to town. Was easy to find and staff was great and very helpful about automotive info for the community. Trailer pulled like a dream over the AZ mountains. All in all a great experience.

Rating:

1.0

Returned all: truck, trailer, doliies, pads on Monday December 20 around 530pm. I was told all was ok and that they will email receipt. I had to call 4 times Tuesday Wednesday and Thursday, to make it right.

Rating:

5.0

Outstanding service. Came through when we were in a bind.

Rating:

5.0

We're new to the area, when we arrived it was late, around 10:00 pm. We could not find the storage place on 7th and 4th street. we called customer service and after some confusion, the owner personally showed up and lead us there. The place was well lit and very clean and the owner was very polite and courteous. We really appreciated the extra mile he took. I would differently recommend Rockin R storage to any one needing storage space Canyon city Texas

Rating:

5.0

They are perfect

Rating:

5.0

Great Service & friendly helpful staff

Rating:

5.0

The staff is always nice and helpful. We will be renting from y’all again. Thanks!

Rating:

2.0

When returning the equipment, I called the after hours number to report the return as directed. I spent hours with their answering service giving me the run around when I told them that I was dropping off the equipment and Uhaul had kept me on hold for over 2 hours trying to get help closing out the contract. I used a total of 4 different phones, different carriers, 1 of which a landline, as soon as I mentioned having trouble returning the equipment, they instantly went into the “Iypu are cutting out and I only get every fifth word “ mode. Pitiful service. Uhaul customer service is even worse than this answering service. Uhaul customer service is so hard to reach, it is worthless!!!

Rating:

5.0

At least I was told what kind of location I was looking for. Found it easily.

Rating:

5.0

The two staff members unhitched the trailer and checked us in very quickly on the return

Rating:

5.0

Would have loved cruise control on the truck for our long distance drive.

Rating:

5.0

I’ve had different storage units with Rockin R Storage since approximately 2006. Some have been outside but since 2013 have had climate controlled units mostly. At times have had as many as 5 units. The staff is always competent and knowledgeable. Also buy my U-Haul boxes there. Have recommended to friends who have rented there! Hooray!

Rating:

5.0

Perfectly fit our need & recommendations for Rockin R Self Storage Canyon Texas

Rating:

5.0

Very friendly and professional:)))

Rating:

5.0

Customer service was great and had no problems

Rating:

4.0

This location was fine, but a little confusing on where exactly to park.

Rating:

5.0

Keep doing what you're doing. Great service, great experience. Fast and easy.

Rating:

4.0

Door latches were rusted off. Trailer travelled very well. No other issues.

Rating:

4.0

Would not give us the trailer we requested for towing. Truck was in bad shape brake rotators were wrapped and shuck the whole truck when brakes applied. Transmission did not shifted right. Many time I had to stop shift into park then back to drive in order to get the trans to shift right. The tire light was on when I picked up the truck, and was told not worry about it. The truck had no power and got only about five mpg. I was wore out every day fighting this truck. I retired 10 yrs ago as a semi driver so large trucks were not new to me. Was not told where to drop off and had to find five different drop off places, in a strange city, before I found where I could drop it off.

Rating:

5.0

Quick and friendly drop off. Wouldn't change a thing!

Rating:

5.0

Great place. I’ve had multiple times that I’ve needed a short term storage unit and RR has always been my first choice.

Rating:

5.0

Friendly and efficient staff, no waiting.

Rating:

5.0

No problems all wet great!

Rating:

4.0

The person in front of me had a truck renter and was there to pick it up but clerk didn't bobble check rentals for the morning and rented the truck out from under him. The guy was pissed. My experience was ok all the way around . I felt sorry for the guy in front of me

Rating:

5.0

Everything was great. Friendly and helpful staff

Rating:

4.0

Had to pickup my truck there because my pickup location didn't have my truck when I got there so much for reserving a U-Haul

Rating:

3.0

Convenient location in Canyon

Rating:

5.0

This location was clean easy to find. They were friendly and fast. The experience at this location was a breath of fresh air.

Rating:

5.0

Easy to access and well-lit. Nice size unit. No concern for flooding because of the way it was built. Friendly staff.

Rating:

5.0

Fantastic personnel!! Enjoyed how courteous and professional they were!

Rating:

5.0

Nothing. The gentlemen inside were two of the nicest men I've ever met. Genuinely great people who are great to talk to.

Rating:

5.0

Nice employees at each location. Very kind and helpful.

Rating:

3.0

The left ramp on the trailer has a strap missing making it very difficult to extract the ramp. The ramp is also very difficult to return to storage. The ratchet straps are rusted and hard to operate - nothing like what is shown in the You Tube videos. Overall, I was just thankful to find a trailer for rent and made do with what was available.

Rating:

5.0

First storage to use and would definitely recommend

Rating:

4.0

Staff was very friendly and helpful.

Rating:

3.0

Very slow experience and somewhat confusing as far as what I got

Rating:

5.0

No need to change a thing. Everything was great, customer service was excellent.

Rating:

4.0

When finished with rental, the 800 number let's you know where to drop off rental. It would be nice to know the hours of business at drop off. Self check out was easy and convenient. I felt a little guilty leaving the rental with an unsecured car dolly at the drop off location due to the shorten business hours on Saturday. I sure it was no problem, but I could have made the opened hours had I known ahead of time.

Rating:

5.0

Not a thing it was great I got to pick it up after hours it was all wonderful!!!! Made it very convenient for me to be able to grab that go to my storage unit and get back to North Carolina I love you Haul!!!!

Rating:

5.0

Good folks to do business with.

Rating:

4.0

Make checking in equipment after hours a little easier. It was dark where I had to park the truck and then I got asked 50 questions and take pics, etc. I just feel check the check in procedure was a little much. Overall, good customer service and will recommend and use again.

Rating:

5.0

Again, a location with excellent people!! I don't care about the location as much as the people and I'll drive a few extra miles to know I'll be dealing with friendly people.

Rating:

4.0

It seemed there was a problem with accessing the U-Haul website. We did get my rental accomplished, but it took longer and I knew the agent was getting frustrated with the online problem. However, everyone was very pleasant and my moving experience was very good.

Rating:

5.0

Your good

Rating:

5.0

Fast, convenient and friendly service.

Rating:

4.0

Wear a mask

Rating:

4.0

Again, drove to Wirtco to drop off the truck and trailer. Girl behind the counter, "we can't accept the trailer here - just the truck"....Really? She made no effort to accommodate. Took truck and trailer to Rockin R Self Storage and gentleman there was great. Very helpful and congenial.

Rating:

5.0

They were easy to work with and got everything ready for me. Easy drop off. Thanks.

Rating:

5.0

Great customer service. Quick and painless online and pick up/drop off process. Love to support a fellow local business! That's the Canyon way. 5+ Stars!

Rating:

5.0

Personnel there was very helpful towards my wife. Great job. Well done

Rating:

5.0

After my experience at the pick up location, it was great to have such a nice experience at the drop off location.

Rating:

4.0

When we made the reservation online, the pickup location was in Amarillo, but when we got there to pick it up the truck was damaged with a huge whole in the roof. So he had to call to find another 15ft truck and the closest one was in Canyon TX, a good 30 min drive from the original pick up location. The people at both locations were great, but it was very in handy to have to drive on to Canyon.

Rating:

5.0

Excellent service!

Rating:

3.0

Good customer service but location is in a strip mall.

Rating:

2.0

Bad physical location to drop off after hours. Not a dedicated space. The office is in the middle of a strip mall. I just parked out back in a spot, turned in online and left a voicemail letting them know there was an unsecured trailer out back for them. Left lots on pictures online. I've met the guys before during working hours, they are great people, just complicated location for trailers and trucks.

Rating:

4.0

The accessibility to do everything online was convenient and perfect for my schedule.

Rating:

5.0

Would rent again

Rating:

5.0

Thank you Fred for everything you did to help me with my move. You were extremely helpful and always very kind. I truly appreciate everything.

Rating:

4.0

It was convenient storage for us while we were in between homes

Rating:

5.0

Employees are friendly and helpful

Rating:

4.0

Very clean and well maintained. Staff very friendly and helpful. Would use again.

Rating:

5.0

The staff at this facility are top notch. Very friendly, helpful and accommodating. I would highly recommend them.

Rating:

5.0

Appreciate the friendly customer service.

Rating:

2.0

The facility was nice. Wish I would have been told when I need to pay rent or given any information on how to know.

Rating:

3.0

There were no units available and I could not use this facility. However, Neil, the employee I spoke with, was very pleasant and tried to contact me before I got there.

Rating:

3.0

Good contact quick responses to minor problem after check in and signing paperwork - could do with allowing review of paper work as the email the typed in was incorrect

Rating:

3.0

Owner and son was very helpful and friendly. Thank you for making this an easy move