Customer Reviews for Rockin R Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rockin R Self Storage
Toby M. on
No hassle. No problems. Good location.
Robert S. on
Polite, knowledgeable and friendly personnel. Good advice on travel, speed and loading. They had everything I needed for the trip.
Timothy R. on
The U-Haul was great! Vehicle worked well and it made the move smooth. The owner of the shop wasn’t very professional. I was having trouble with the lock and I called the number given. The gentleman in the phone didn’t seem thrilled and they called the owner out there. He arrived and undid the lock and was very rude and condescending towards me for having difficulty with the lock. Yes he was able to unlock it without any problem but I still feel there should be a level of professionalism even on weekends when you are off. If you didn’t want to deal with people on weekends you shouldn’t offer that as an option.
Tristan M. on
Turning in the equipment wasn't a problem. The personnel was courteous and showed respect and dignity in the workplace.
Jamie P. on
The accessibility to do everything online was convenient and perfect for my schedule.
Wayne P. on
The billing was incorrect. Not sure where the disconnect was, but I was charged $30 for "towing insurance" that I had declined and then when the charge came through, I was billed another $9. So I was only supposed to be billed $60 and the actual charges came to $99.
Kathy H. on
I did the self check in but I had to call the 800 number and talk to Alexander. He is the personnel I’m rating in this review
Steve B. on
Too expensive but so is every corporate entity on the planet.
Elie g. on
The representatives at the location in Texas had some of the best customer service I have ever seen. Unfortunately, your pricing for me to have to rent the trailer for 4 days and have to pay almost $400 for a 6 hours trip is ridiculous. While I love the customer service, I am going to have to think twice before I rent a U-Haul car hauler from out of state again!
Michael G. on
Horrible experience. I had to drive from another town to get this trailer as my reservation in my town was changed and given to someone else. Will seriously consider not using uhaul ever again.
Chris C. on
Fred and Donnie are always a pleasure to work with.
michael k. on
Friendly staff.
Ponciano M. on
Would rent again
mario v. on
The guy dint listen to one word i said. Over charged me and when i called him because he wasn't there when i got back w the truck after only one hour of using it he gave me a bs story. Im still waitng for him to call back. Im greatly dissatisfied w the service i receiced today. Never again.
Teddy F. on
Thank you Fred for everything you did to help me with my move. You were extremely helpful and always very kind. I truly appreciate everything.
Paul M. on
Staff was very friendly and helpful. They hooked up the trailer and made sure that lights were all operational. If I were in that area and ever needed a rental trailer or truck, this is the location I would choose.
DANIEL A. on
It was convenient storage for us while we were in between homes
jeff j. on
Employees are friendly and helpful
LINDA R. on
Very clean and well maintained. Staff very friendly and helpful. Would use again.
Billie M. on
Fred was very knowledgeable and helpful. When I explained my troubles at the pickup location, he apologized on behalf of U-Haul.
Stephen R. on
Since this is a small stripmall, more information about where to leave the equipment should be provided. This storage company has 3 locations. Notes that I can leave the equipment at another location (with more room) would be helpful.
Shawna S. on
The gentleman who was on-site was incredibly nice and very helpful.
Jerry I. on
Thank You!
Patrick L. on
The staff at this facility are top notch. Very friendly, helpful and accommodating. I would highly recommend them.
joni m. on
Hauled the trailer across the country, was easy to haul, loaded it was quiet. Dropped off at different location.
Paula B. on
I returned the truck on Saturday so no one was there. That’s why I can’t rate the location! I appreciated being able to return the truck online!
MICHELLE C. on
Appreciate the friendly customer service.
Cassidy B. on
Friendly staff! Clean trailer! Highly recommend!
Anthony B. on
Nothing to improve really great and quick in and out the door
Andrew A. on
The mobile pick up is confusing, camera wouldn't work for the driver headshot.
Edie S. on
Checking in to get the truck took 30 minutes. Checking out to return the truck took 30 minutes. I have never used the mobile check in and no place did it explain the process. I had to call the emergency number to even realize what I needed to do. Need to explain the process.
Joseph A. on
Instructions were clear and easy to follow for checking in.
Matthew L. on
The people here we're great. My storage reservation never came across from Uhaul corporate though. The lock order did but not the storage unit to put it on.
Gary M. on
Everything was good.
Kayci C. on
Computer systems were messed up, took about 30 minutes to leave. Poor gentleman had to call headquarters who were having trouble as well. Also we reserved a truck in Amarillo but were diverted to Canyon. The ace didn't have the dolly we reserved so they lent us a different one, yet we were charged more. If you dont have what we reserved u dont believe I should have to pay more because of your mistake.
. on
It was just fine the tenant was helpful and and was will to help all he could I thank you for your help and the Amarillo office want over bord to help find a trailer for I would recommend bought offices and I thank you for the help
MICHAEL J. on
There was food in the cab from the previous person that used the truck. I didn’t notice it until after I drove away. Fortunately, I wasn’t penalized for it. I returned the truck on Sunday after hours, so I didn’t have a chance to report it to the uhaul dealer. Other than that, it was a good experience!
Nicola M. on
Tell cooperate off to get rid of the environmental fee.
Karen L. on
Called several times with conflicting information.
Katharine B. on
The young man that demonstrated all I needed to know on safe use and loading was exceptional. Very professional and personal. Polite. Much appreciated.
Jan W. on
Thanks for what you do.
don w. on
Great Uhaul store!