Customer Reviews for Rockin R Self Storage

Fantastic personnel!! Enjoyed how courteous and professional they were!

Nothing. The gentlemen inside were two of the nicest men I've ever met. Genuinely great people who are great to talk to.

Nice employees at each location. Very kind and helpful.

The left ramp on the trailer has a strap missing making it very difficult to extract the ramp. The ramp is also very difficult to return to storage. The ratchet straps are rusted and hard to operate - nothing like what is shown in the You Tube videos. Overall, I was just thankful to find a trailer for rent and made do with what was available.

First storage to use and would definitely recommend

Staff was very friendly and helpful.

Very slow experience and somewhat confusing as far as what I got

No need to change a thing. Everything was great, customer service was excellent.

When finished with rental, the 800 number let's you know where to drop off rental. It would be nice to know the hours of business at drop off. Self check out was easy and convenient. I felt a little guilty leaving the rental with an unsecured car dolly at the drop off location due to the shorten business hours on Saturday. I sure it was no problem, but I could have made the opened hours had I known ahead of time.

Not a thing it was great I got to pick it up after hours it was all wonderful!!!! Made it very convenient for me to be able to grab that go to my storage unit and get back to North Carolina I love you Haul!!!!

Good folks to do business with.

Make checking in equipment after hours a little easier. It was dark where I had to park the truck and then I got asked 50 questions and take pics, etc. I just feel check the check in procedure was a little much. Overall, good customer service and will recommend and use again.

Again, a location with excellent people!! I don't care about the location as much as the people and I'll drive a few extra miles to know I'll be dealing with friendly people.

It seemed there was a problem with accessing the U-Haul website. We did get my rental accomplished, but it took longer and I knew the agent was getting frustrated with the online problem. However, everyone was very pleasant and my moving experience was very good.

Your good

Fast, convenient and friendly service.

Wear a mask

Again, drove to Wirtco to drop off the truck and trailer. Girl behind the counter, "we can't accept the trailer here - just the truck"....Really? She made no effort to accommodate. Took truck and trailer to Rockin R Self Storage and gentleman there was great. Very helpful and congenial.

They were easy to work with and got everything ready for me. Easy drop off. Thanks.

Great customer service. Quick and painless online and pick up/drop off process. Love to support a fellow local business! That's the Canyon way. 5+ Stars!

Personnel there was very helpful towards my wife. Great job. Well done

After my experience at the pick up location, it was great to have such a nice experience at the drop off location.

When we made the reservation online, the pickup location was in Amarillo, but when we got there to pick it up the truck was damaged with a huge whole in the roof. So he had to call to find another 15ft truck and the closest one was in Canyon TX, a good 30 min drive from the original pick up location. The people at both locations were great, but it was very in handy to have to drive on to Canyon.

Excellent service!

Good customer service but location is in a strip mall.

Bad physical location to drop off after hours. Not a dedicated space. The office is in the middle of a strip mall. I just parked out back in a spot, turned in online and left a voicemail letting them know there was an unsecured trailer out back for them. Left lots on pictures online. I've met the guys before during working hours, they are great people, just complicated location for trailers and trucks.

Dropped off after hours

The young man who helped us was exceptional! He was so helpful and kind. He went above and beyond in customer service. I will definitely use this location again if I find myself in need of this type of service. Outstanding!!

Everything was good.

Just be sure and stay in communication with the dealer and let them know clearly what and when you want to pick up

All went well. Trailer ready to go. Had help hooking up trailer. Whole process took about 15 minutes. Great job!!

Easy drop off.

Closed at 12 on Saturdays. Did not utilize in person drop off. Online drop off/return was very easy and very helpful!!

When picking up late they need to a just time difference. Should have been 30mins late but charged a hour $59.00 was not told about the time to drop off.

The associate working today, came right outside when we pulled up. He unhooked our trailer and let us get on our way.

Very helpful and friendly staff. Thank you!

Wasn't really a fan of being charged for the full mileage when I accidentally put more gas in the truck then what it started with, basically got charged extra money due to this but I guess enjoy your free gas at my expense? Meh, it was ok at best, the cabin of the truck was a little messy when I got into it, there were some candy wrappers about it but it was fine other than that. All in all, it's probably a one time use location, I dont see myself going back to that specific uhaul location again, staff was nice though.

Overall the process was surprisingly simple. I had to reach out to customer service and they were helpful also.

My original reservation was for 12/21/19-12/25/19. When a customer makes a reservation (especially when it's done 3 months in advance), then the item they reserved should be available on they day they requested. UHaul called me the day before we were to pick up the trailer and told me the size I reserved was unavailable at that location and the nearest one to me was a 35 minute drive away. We then decided to upsize the trailer and could pick that up at our original location. I didn't have the address of my original drop off location on me and they didn't have any in my city listed on their computer. I was told it wasn't an issue and to drop it off where I had picked. That wasn't the case.

This location was great to work with. The staff was friendly and very professional. I will rent from this location in the future.

Trailer was clean but the tires were well below average for a 500 mile trip that took us through the middle of nowhere. I was very concerned that the tires would not make it. I reported it to the drop off location.

Location good and convenient. Return process no complications or delays, getting the job done.

fast friendly and helpful. very good experience with this rental.

Tow dolley was not inspected properly before I picked it up. The fender welds were broken which resulted in the fender flying off 16 hours into my trip. The service was great but more care needs to be taken during the inspection process prior to renting vehicles and trailers.

Very nice and clean office.

Rockin R was great and helped me out of a jam caused by the UHaul dealer in Hereford, TX (1315 E Park Ave, Hereford, TX 79045). I called this dealer on Thursday afternoon to reserve a trailer to move my daughter to her first apartment. I gave the man all my info, including my phone number. I never received a call or email about my contract. They were closed on Sunday, so I could not call about it when I realized they had not followed up. Showed up Monday morning at 8:00, and sure enough, no reservation and no trailer. It was like I never called. SO, instead of getting the trailer I called about 4 days ahead of time, I had to drive another 60 miles round trip to get a truck from Rockin R in Canyon. No trailer was available. That cost me an extra $220. I had to move her that day, so I had no choice. I am appreciative of Rockin R for the truck - it saved us a lot of grief that would've been caused by the Hereford dealer.

They neglected to inform me there is a “wrong destination charge” but in their defense they are to make money for UHAUL The UHAUL REP ALSO NEGLECTED TO MENTION the extra charge over the phone when I asked if I could drop off a town ahead of my original town (less miles & a day early!) She even mentioned how we can drop off after hours BUT NEVER MENTIONED THE $300 “wrong destination charge” Not to mention I did drop off my truck at my original destination a day early so why would I drop off the carport a the difference location for an extra charge when I was gonna drive to my final destination? In others words contracts & UHAUL reps miscommunicate these fees! UHAUL CUSTOMERS BEWARE

The accessibility to do everything online was convenient and perfect for my schedule.

Would rent again

Thank you Fred for everything you did to help me with my move. You were extremely helpful and always very kind. I truly appreciate everything.

It was convenient storage for us while we were in between homes

Employees are friendly and helpful

Very clean and well maintained. Staff very friendly and helpful. Would use again.

The staff at this facility are top notch. Very friendly, helpful and accommodating. I would highly recommend them.

Appreciate the friendly customer service.