Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no obvious parking place so I had to improvise and felt like no matter where I left it I was going block someone. No space was large enough. It took me a while to figure out where to leave it. I left feeling like I might get charged extra for blocking a storage unit or something. No one was there to assist, despite it being 1pm on a business day.
I didn't know they wouldn't have a real person to talk to. I had no idea this was a mobile pickup. If I hadn't called the helpline, I would have been screwed. Now I know better than to go to a U-Haul dealer.
Very fast, easy, and convenient
Your employee basically tricked me into having to buy more gas - after I had already replaced what I used. As I was leaving with the truck he said They has is at 5/8 of a tank ( I had a witness with me) - so when I got in I verified that and it did have 5/8 of a tank. We drove 24 miles and I replaced 2 gallons of gas and when I returned the truck the associate said that it had between 5/8 and 3/4 and changed me an additional $7. I understand it's only $7 - but I don't like being ripped off. I'm also going to do a Yelp And Google review because of this.
Headlights were dim and not properly focused. Gas tank should be full when picked up easier to return with full tank than trying to figure out how to get it to 3/4 and 1/2 or whatever. Front of van was layerd in dead bugs, filthy. Windshield wipers only smeared windshield did not clean. Should probably be replaced especially with dim headlights
No improvement needed! Always nice people to work with. Very helpful!
One of the best experiences with Uhaul
they were nice and helpful.
Truck was dirty and it looked like it was never checked in
Your mobile application is glitchy and problematic. I couldn't take a picture of the dirty cab area and the dirty wheels. When I went to rotate the pics of the truck into landscape my phone which is set for landscape motion did not rotate. When I tried to drop off the truck it took 4 tries to start the return process. Everything about he rental location is wonderful. Fix your application. It really sucks
The add-on items I ordered didn't come with the truck, I did receive a refund but when you are planning a move those items are important. I was very disappointed. Second, I received a call that the truck should be returned at 12pm when I ordered a 10 hour rental.
When i went to pick up the truck the lock was very difficult to work. It took my husband and I 25 minutes to get it unlocked. Then when we opened the truck the equipment that we ordered was not there. That delayed our moving process. When I called the phone number the gentleman who answered was very apologetic but said he could t do anything till the Stote opened the next morning. I then went to the Store the next morning and picked up only one of the items I ordered because we didn't need everything else due to the fact we had to move it on our own. We had a timeline that we had to stick by and not having the equipment we ordered made it a harder to complete. The guys at the location were apologizing and seemed like very nice guys it was just unfortunate that we didn't have what we needed.
Great service.
My mother and I came in to get a U-Haul reservation we parked the car and my mother decided that she wanted to smoke a cigarette in the parking lot David walks outside and ask her not to smoke on the premises so my mother said respectfully OK I'm sorry I'll go with you to a different area he did not respond to my mothers apology when I was inside getting the U-Haul that process was A good experience when David asked me to get the key out of the lock box I was having trouble so my mother asked him can you please come help my daughter outside he then yells at my mother and tells her I don't like the way you're looking at me or speaking to me all my mother wanted him to do was to help me with the lockbox yes he did help me but he was very rude and unprofessional to my mother it's almost as if he was provoking her in some sort of way that maybe he had animosity towards her because she was smoking a cigarette outside near the car . I did not appreciate his behavior towards my mother at all very unprofessional and very disrespectful as far as the experience of renting a U-Haul went very smooth please talk to your employees about having respect for others He's very inappropriate And disrespectful
Excellent experience over all. Very helpful staff!
Be more specific with directions.
Clearly go over colts and fees
Was a very nice center
The gentleman working there was not pleasant to deal with. The location was convenient, but the employee there was not someone I'd refer to anyone that I know! He was giving off the vibe as if he didn't want to help me. I won't be going back there anymore!
Second time, great doing business with you guys.
Employees can smile and interact with there clients a little better. Everyone look upset and not happy.
There was a little hiccup in how much gas was given to us... but our customer rep was very polite and helped us find out the correct answer.
Very friendly
My on line booking was initially for 24 hrs. I was surprised when a staff member told me I had to return it by 3pm!
The crew working was excellent!!
The girl who helped us was sweet and the service was great. We had just come from a bad experience at Home Depot and it was nice to feel like a customer and not a bother.
Thank you for a pleasant experience. We will definitely be using your services when we need them in future.
Brake light not working and the automatic back door lock wasn't working due to a cut wire & I didn't know until I was pulled over by a sheriff who informed me of the brake light being out... But the roadside assistance was very helpful to have to take care of the problem.??
Cassandra, the consultant was pleasant and helpful.
They were amazing at Rockville RV & storage very accommodating.
I used to the U-Haul website to order a 26-foot truck, it gave me the location nearby as an option, it let me prepay and register for the vehicle, and when I went to go pick it up, they told me that they only have 15 foot vehicles. They don't carry anything bigger. I was very disappointed in the fact that the website allowed me to order a truck from a location that has never been available because they don't carry anything bigger than a 15 foot truck at this location. The website needs to be improved because this could have caused me a huge problem with not having a big enough truck was something that I had pre-registered for.
Exterior of truck was VERY dirty. The truck parked outside the security gate was different than the one stated in your phone app. I would have been screwed if I had come after hours. The help through the app could not do anything to get me behind the gate to get the correct truck. The guy working there came out and helped with the problem I told him of my issue and he said that he had put out another truck of the same size. Doesn't make since to not follow the app. Lastly the service air bag light was on the entire rental.
The person that helped me was so nice I have never had a person when I rented a vehicle be so nice and professional she was great will go back again and let everyone know about this location
There were some hiccups with the truck rental; however the service agent made everything right and was helpful and supportive
One of the cleanest rental places I have ever seen. Immaculate
Nothing, keep doing what you're doing
I let them know that my house burn down two days ago and I brought the truck back two hours late it would've been nice if I wouldn't of been charged for a whole extra day given the circumstances but I guess it's just business
Not one thing, customer service was outstanding. I was in and out with no problems.
nothing.david was a great rep.
This was the BEST CUSTOMER SERVICE EVER !!!! An AWESOME FACILITY.
Multiple staff at both ends for rental were cold and unhelpful.
Truck smelled of stale cigarettes and was pretty dirty. It's unfortunate that people treat rental equipment that way.
I think just keep going like you are
Cassandra i great! Very friendly and helpful.
Cleanest, most organized U-haul I have ever been in!!
Super nice customer service and clean facility. Highly recommend.
Best experience with uhaul
Nothing to add
Truck smelled of cigarette smoke
Easy pick up easy return all of the employees that I doubt that bar awesome very customer service oriented thank you
Because of their amazing customer service, I am going to move from my current storage to theirs. They will be the first ones I recommend to everyone!
