Customer Reviews for Rockvill RV & Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

I have rented from this location multiple times without issue. On this particular reservation, they did not have the requested vehicle type (van), but called the day of pick up and offered a 10ft box truck (totally fine, and no price change). The only issue I had was that, upon pick up, the truck was still in the back parking area and very difficult to take the necessary check in photos. There was no visible reason the truck could not have been brought to the front of the facility for us. When I have picked up from this location in the past, the employee brought the truck out from the parking area -- not sure why this could not have been done for this reservation. (It was a different employee this time). Overall, everything was great - just the pick up experience was less than ideal.

Rating:

5.0

Great guys, very helpful

Rating:

5.0

Super friendly and professional staff. The trailer was very clean and worked great. I would highly recommend using them.

Rating:

1.0

2 of the tires were bald when I picked up the trailer.

Rating:

5.0

Great people, easy in-and-out service.

Rating:

3.0

Can't recommend it because I'm moving. The location is awkward.

Rating:

5.0

The process of renting the van was fast and easy. The price was very good

Rating:

5.0

Brakes were going out

Rating:

2.0

The workers were not very friendly, the dolly was thrown in the back of the uhaul unsecured. It wasn't until I started driving and stopped at the stopl ight did I realize that. The slamming of the dolly against the walls at every turn, stop and go was a little nerve racking. Then when I returned the vehicle I asked to confirm my email on file for my receipt. Getting the sense he was burdened by putting his phone aside and walking to the computer would be a huge burden,he said "it was whatever you put down" Perfect example of not friendly or customer services minded. Not coming here again

Rating:

5.0

The driver's side floor of the cab had a large amount of dried mud as well as the brake and acceleration pedals. The staff was very helpful and excellent to deal with. The app was awful. You guys need to improve the app significantly. 1 out of 5 stars for the app

Rating:

5.0

The check-out and check-in process was very easy. The employee was friendly and knowledgeable of the moving process. Keep up the great short term rental work. My move was successful because of the roominess in the nine-foot cargo van and the wood attachment rails were perfect to hold the cargo with ratcheting straps. Perfect to carry an 85-inch flat screen.

Rating:

4.0

Customer service tech was extremely helpful and very patient with my feeble attempts to back the trailer into the parking place. Friendly and professional with a very positive attitude. Kudos to him! (This site could really use a dolly to move the trailer manually)

Rating:

5.0

Not much parking for waiting customers

Rating:

5.0

Very helpful and efficient during my return,

Rating:

5.0

I only wish I knew the 10ft truck does not have a ramp - we found trying to move heavy items....maybe you could post it somewhere so people would know exactly what the truck has Location was excellent as were the employees we worked with!

Rating:

4.0

The ratchets did not work for the tire straps. Fortunatly I brought my own straps with me and attached the vehicle to the trailer with those to drive 450 miles.

Rating:

5.0

LOVE the location... extremely convenient for us and a wide range of accessories to grab on the way out. THANKS!!

Rating:

2.0

Had a tire blowout on the freeway and the tire in front was very bald. Cost me an extra day rental.

Rating:

5.0

I didn't get the name of the person that helped me today but he was very helpful and had good customer service skills. I will use this location for my future truck rental needs. Thank you.

Rating:

4.0

Ease of process. Convenient, accessible location.

Rating:

5.0

Process was quick and simple. Spent almost no time at the facility; pretty much grabbed the truck, executed my move, and dropped right back off with no hassle

Rating:

5.0

Make having the vehicles filled up a standard. Just to leave the area I had to spend almost as much as the rental in gas.

Rating:

5.0

The location was fantastic and the customer service was excellent. The truck was clean but was a little rough to drive (maybe needs an alignment) and needed an oil change according to the warning message on the dash. Overall an excellent experience.

Rating:

1.0

The customer service rep mislead me and ended up resulting in extra charges. I initially booked a one-way rental that automatically calculated 4 days. When I went to go pick it up, he offered to add an extra day in case we ran into delays saying the extra charges (rental and insurance) would drop off if I returned it on time. So we added another day. Same for mileage, that I would only get charged for actual miles used. So I was very judicious in my mileage use, and returned the truck before the 4 day mark thinking this would result in a refund for unused time and miles. The charge did not get adjusted for the unused time and miles. I called customer service and found out the representative at this location was incorrect. Now I have to go through the hassle of making a claim to get my money back. To make matters worse, the left mirror on the truck was broken making it very unsafe to drive and merge lanes. I’m never rent here again. 0/10 rating.

Rating:

4.0

I reserved the truck 5 days in advance but 15 hours before pickup I was told it was not available. The solution was to use a smaller truck with a trailer. After having to call U-haul scheduling they found a larger truck in a neighboring city, which cost an additional $40. So by not honoring the reservation and not getting a backup truck brought in to cover the agreement , I had to pay extra.

Rating:

5.0

Very pleased with this location-clean, friendly, efficient.

Rating:

4.0

Staff was helpful and professional, provided the needed hardware to support my needs

Rating:

5.0

Its exceptional service given.

Rating:

5.0

The transmission should be looked at, it doesn’t shift in gear at times and the passenger door does not fully lock. You have to forcefully close it.

Rating:

3.0

I originally wanted to rent a truck from San Diego (on Aero drive). I was asked to switch the location to the above location and I would receive a discounted rate. However, I was charged full price and I had to dispute the amount to get a refund.

Rating:

5.0

Maybe train all employees on looking customer information up on the computer

Rating:

5.0

Prompt and friendly customer service.

Rating:

5.0

Staff was helpful and expedient.

Rating:

5.0

Rented 15ft truck. Truck ran well. Thank you!

Rating:

5.0

Excellent customer service and brand new trucks

Rating:

5.0

I have generally been very pleased with this location This most recent interaction with the employee on 9/30 was less than desirable. He was not very helpful or very clear in any of his instructions. He requested my DL but made no move to get out of the chair he was sitting in to get it from me. Then when he gave me the truck key, he told me it was in the back lot with no instruction how to get back there as it was behind a locked gate. Then he told me to "look for the number on the key fob & match to the truck". I had NO IDEA where that number was. I went to all the trucks that were the size I knew I needed and just tried the key. It wasn't until I returned the truck that I found out the number is on the front of the bed of the truck. Not very good customer service at all. If he had been my only interaction at this location I might have never returned.

Rating:

2.0

Be thorough and explain the process and charges

Rating:

4.0

Couldn't get interior light to shut off

Rating:

2.0

The truck I rented to help my daughter with a move was dirty - could hardly see through the windshield, was running so rough that I had to keep foot on the accelerator at stops to keep it from dying, but the worst was the incredible smell of gasoline coming into the cab!!!!!! I have a lung condition and it made it extremely hard for me to breathe! It is still impacting me the day after. I called to report this to the rental site and was thanked for the input however the agent informed me that the truck has over 200,000 miles on it! That was the response!!! I would have expected the agent to let me know that they would address the issue to avoid future renters from having to deal with it. Very disappointed. I am a repeat customer of U-Haul and have been happy with previous experiences.

Rating:

5.0

Nobody was present at time of dropoff

Rating:

5.0

nobody was present when I returned the truck and trailer

Rating:

5.0

I would appreciate a print out of my receipt, at the pick up site.

Rating:

5.0

The staff was extremely pleasant and helpful.

Rating:

5.0

The Rockville St. location in Santee, California is a large, clean, attractive and modern facility. Friendly and efficient staff was there on a Sunday for my drop-off. I was told this is a "dealer" Uhaul location, which might make things different. I might have at first accidentally written a negative review for this location meant for another Uhaul location in another state (Oregon), and am glad to be able to correct any earlier mistakes about my review.

Rating:

5.0

Great customer service!

Rating:

5.0

Easy drop off with help from the staff

Rating:

5.0

Dropped off in the middle of the night. Called the next morning to make sure all was well. The gentleman was very nice. Thanks

Rating:

3.0

The breaks on the truck are worn and the ac unit in the truck did not work well at all.

Rating:

5.0

Good customer service

Rating:

3.0

Truck had a couple pieces trash in it from previous driver and there was dog hair all over passenger seat. There was 2 alerts on while I was driving 1.) No window wash/wiper fluid. Windows were dirty and couldnt even clean them. 2.) Door ajar light was on even though I had closed every door on the truck multiple times. Made it feel unsafe when transporting items on the freeway.

Rating:

2.0

I rated the location low because the facility is too tightly cramped and the storage unit setup is among the worst I have ever experienced. I said the personnel was helpful to credit a newer employee named David who stepped in to try to help when his manager or more experienced fellow employees had gone home for the day, leaving him with something of a problem dealing with my storage unit problem. A manager or senior employee had said it was fine to rent a unit that day even though the computer system showed a move-in date a couple of days later. Apparently he did not actually physically check the unit itself on the property to make sure it was empty. When I got there, David took me up to the unit to show me the location and found a Uhaul type of lock on the door. As the unit seemed possibly still occupied or unavailable, and because I cannot do stairs for a medical problem with a knee, he placed me in a ground unit near one front entrance. He went to considerable trouble trying to make this happen, calling fellow senior employees or managers, asking a senior seeming employee for help. Unfortunately, somehow what he did to shift me in their Uhaul computer system did not work in terms of alerting the manager of the shift in storage units. The manager or senior staff cut my lock and pegged the unit as a mystery unit, I learned later, and put their own Uhaul lock on it. Despite David's efforts at being helpful, and despite the fact he did check in with other senior staff, there was a disconnect in communication. I did tell David later in person what happened while I was starting to move stuff out of the unit. I did not mean to come across as complaining to and about him personally. I would like David to receive credit for going the extra mile with this particular customer, and for doing some other helpful things. I don't think the Uhaul manager realizes how much David was thinking outside the box in order to solve a problem, and that this type of creative and proactive thinking should not be penalized. That David apparently did not know exactly how to show in the computer system the change from an upstairs unit to the downstairs one on my personal account should not be held against him. Instead, managers need to show him how to make those shifts, or should train him on company policy protocols on such things. I did not feel the store manager was particularly receptive to this kind of thinking processes and feel he might blow off the idea of giving David credit for what he did right.

Rating:

5.0

Only dropped off truck after hours. Exterior was clean, but not much parking for the truck.

Rating:

1.0

Uhaul has shown that they do not care about customer concerns. I have been ghosted by Uhaul representative, Mitchell Fields, for the past month without any consideration of concerns from customer’s perspective. Uhaul takes your money and can care less about how you are treated afterwards.

Rating:

4.0

You can look my history up. I rent usually at least once a month. This truck was by far the dirtiest I’ve ever received a truck. Still items in the cab, leaves and dirt in the back, and the cab smelled. I rented for a day and was charged for 2 when brought back within 24 hours.

Rating:

5.0

Excellent service!

Rating:

5.0

Disappointed after several U-Haul rentals. This time was dissatisfying. Reserved 15 foot rental. Was called the day before by U-Haul and they did not have 15 foot. Went with a smaller size for the same price. Picked up rental and was charged $50 more than my original reservation for a truck that is smaller than what I reserved.