There were no signs indicating where to put the U-Haul. There was also no drop box for the key and when we called to get assistance to drop off the truck the rep was not helpful and hung up on me. I had to sit at the location for over 30 minutes to finally get another representative and we still could not fullfill the drop off requirements completely due to no drop box, no signs, no instructions, and no way to contact a rep effectively.Jillian K.
Customer Reviews for Rockys Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Allen C.
Customer did not leave a comment.Sylvia F.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Josef J.
Customer did not leave a comment.Josef J.
Customer did not leave a comment.David H.
I chose the mobile option. Parts of the instructions did not apply, such as a lock on the back and a key box inside. The keys were simply on the front seat. There was no contact information available, other than going into the store.Jeff B.
I am not satisfied with my service, first the customer service representative made us feel like we should be honored to drive from Pennsylvania to Ohio. When the pick up was supposed to be 10 minutes from my house.TENEGIA S.
I was scheduled to get my Uhaul less than 2 miles from my house but got a call the night before that I had to drive 30 minutes to get my truck. That was disappointingCINDY B.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Jennifer B.
Thank you!Dennis K.
Andy Hitchson was cordial and a pleasure to deal with during the entire engagement.Victor L.
Customer did not leave a comment.Roger C.
Customer did not leave a comment.EMALEE B.
Customer did not leave a comment.KEN B.
Customer did not leave a comment.BRYAN T.
Less paperworkGary L.
Customer did not leave a comment.Kimberly W.
Customer did not leave a comment.ronnie F.
Great customer service smooth transaction thank youRoger G.
Customer did not leave a comment.dean W.
the truck was old and worn out, needs replaced. i was quoted 0.79 per mile and was charged 0.99 per mile.Justin V.
Customer did not leave a comment.Mark H.
Very friendlytrenton C.
Customer did not leave a comment.Gerald L.
Customer did not leave a comment.Phillip F.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Dale Y.
Customer did not leave a comment.Jerry J.
Everything was great!Chad P.
It was great!!cody L.
I was charged for 2 dozen moving blankets and only received 7. The representative left a note on our paperwork saying we were shorted on blankets. The representative said that they would refund me the difference at drop off location. When I dropped off, the representative there said that they aren't the responsible for that refund. I should have recieved a refund from the pick up location.CARRIE H.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.kara M.
Customer did not leave a comment.tabatha J.
Convenient in the middle 9f nowherePaul L.
I was very upset about the Truck rental, I have rented U-haul for over 15yrs about every other months and I got this 27ft truck and during travel we didn't have any heat and had other member with me in this truck was board member of our Food Pantry, need heat to keep them warm, I though you inspect everyone of your truck before leaving the rental place to make sure they are in working order, as far as pickup the truck and service at the desk, couldn't ask for better service, as for the truck, need to make sure the rental truck are inspected before hitting the road to a rental personRON S.
I wasn't shown the charges before the credit card was run. Had the vehicle less than 24 hrs and charged 2 days. Should have been explained.paula E.
Customer did not leave a comment.john R.
Customer did not leave a comment.Jerry D.
Customer did not leave a comment.Beth H.
First off, My choice of pick up location would have saved me 15 miles of driving. Then when I dropped it off at the drop off location, they said I went over the miles allowed and wanted to charge me a little more. I told the lady at the drop off location what happened and she made a phone call and was able to get that extra charge dropped. Secondly, the pickup up location was a gas station, convenience store, and auto parts store all in one! I have never seen a store more cluttered with things than this one. It was hard to move around in.Eric G.
Customer did not leave a comment.Stacy G.
Nice easy process getting truck. a few qustions... And doneMARTY I.
Customer did not leave a comment.Richard Steven L.
vehicle parking lot was full of mud holes and loose gravel making it hard to walk across the street to hand in the keys to the truck.Larry L.
Customer did not leave a comment.Robert A.
I can't find any faults. The staff were friendly and courteous and very helpful. I was very satisfied.Jeffrey L.
Customer did not leave a comment.Michael P.
Super easy and excellent after hours service.Charles B.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Tyler M.
Customer did not leave a comment.Sean C.
The people there at Rocky's are great very professional and really nice to work withJAMES G.
Customer did not leave a comment.larry B.
Make sure brakes on trailer work properlyAshlei J.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.DOUG N.
Customer did not leave a comment.christine P.
You Guys are GREAT !!!Cindy J.
I can not think of anything.JAMES A.
Need to say that rocks is a gas station across the street, not the address given for drop offpatricia K.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.MIKE E.
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.TRACI O.
Customer did not leave a comment.CATHY H.
Customer did not leave a comment.BECKY D.
Customer did not leave a comment.GENEVIEVE G.
Way over priced. My over the phone estimate was way off. Too many charges for self service.Jodi M.
Customer did not leave a comment.JOHN MILLER M.
Customer did not leave a comment.DONALD R.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.KIM L.
Customer did not leave a comment.THOMAS C.
After attendant told me all was ready, I found that the trailer hitch had not been screwed down tight to the ball. I did myself. May have lost trailer while traveling otherwise. But they were helpful with my lights wiring adapter.ROBERT A.
Customer did not leave a comment.MICHELLE B.
after making reservation on phone Monday and told to pick up trailer on thursday, I arrived and there was no record of reservation and no trailer. I then had to drive 45 min. south for different location for trailer, which was 1 hour and 20 min. from my home. wasted alot of fuel.DAVID S.
Customer did not leave a comment.JEFFREY J.
No one walked us to the truck and never gave us an overview on how to use the truck, lucky my husband was well diverse in driving this vehicle. The back tail light was out when we got our truck. The location change increased our mileage and had to work around that problemRobert Y.
Customer did not leave a comment.WAYNE W.
I had a very rough experience with my rental. For one thing the retailer didn't seem to realize that the truck could be rented for just four hours and seemed shock when such a request came through. Yet that is an option the U-Haul website gave me. Also I requested two furniture dollies and was told by the retailer that they only had one. Then when they brought the dolly out it was actually an appliance dolly and I said that is not what I needed or wanted, but they seemed to believe that was the only dolly available through U-Haul? Again, completely different than what the website represented. Then when I ask for a refund of the cost of the dolly they said it couldn't be refunded!?! Kind of a back handed way for U-Haul to make some extra money don't you think!?! I would still like a refund on that dolly!! I am pretty annoyed. The retailer was nice to work with and I have no problem with them. But I do have a huge problem with the difference between what the U-Haul website represents and what the retailers actually have to offer and/or have been informed on what the U-Haul website claims they have to offer. Overall I would say my U-Haul experience was not good, but it wasn't because of the retailer. It was because the website was very misleading. Goodness, just tell the truth as to what is available and stop stealing money $7 at a time through the website!?!Elizabeth P.
The location is great! Very friendly staff, lots of stuff to look at while waiting...very pleased overall!Jenna-Rebecca F.
Customer did not leave a comment.SCOTT F.
Customer did not leave a comment.carissa K.
Was encouraged by and bought several different sizes and types of boxes at a totally different U-Haul store than the pickup location. Said U-Haul bought back anything that didn't get used so I figured it was a win win until I dropped the truck off and that particular location said they didn't handle any of the boxing material thus I received no credit for what I did return.DALE L.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.william H.
Customer did not leave a comment.Stevan S.
Customer did not leave a comment.COREY K.
The inside of the uhaul floor was pretty dirty. i had to lay a tarp down before I put my items in the truck.Barbara P.
Customer did not leave a comment.Teresa L.
Customer did not leave a comment.KEVIN G.
Customer did not leave a comment.JACK F.
Absolutely no assistance from the employees. Just told me to put it somewhere on the lot. did not furnish receipt. Told me to just park it. He would not even bother to look at the trailer or show me where to park it. It was like he was not interested at all.charles T.
Great experience. Friendly service from Rocky's in Waynesburg!RANDAL W.
Customer did not leave a comment.cindi M.