pick-up was fine, the representative could not assist in the hook-up due to liability. I figured it out but it would have been nice to have some assistance for first time user of this equipment.
curtis m
Customer Reviews for Rodriguez Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative at the location was a female who was very rude and did express how she was upset we had called the manager of the area due to no one being at the location and stated she had to come in on her day off to do this.
Zaida AThey were fast an ferenly
Juan FA/C not working ok in the am but when it got 95 it was miserable 2nd time I used U-Haul with same problem
Stephen SNext time I will always ask for rental receipts. I'm just happy that I spoke to a very friendly and helpful representative. Thank you very much!!
MARIO MPrepare equipment before customer arrives. Make sure equipment is readily available as stated in the mobile application.
Jonathan UTruck interior was very dirty/muddy. Truck needed maintenance, loose steering and A/C blew cold air then hot air making it very uncomfortable in 100degree weather. Car tow had a flat and they couldn’t get anyone to fix it, so I had to drive my car from Del Rio, TX to Florida. Very disappointed in U-Haul for this trip.
MARTHA SNone
Javier GAfter explaining my situation to the representative that I was advised there would not be any fees or additional charges. I was charged a fee of $150 for dropping of at a different location . I was never advised of a fee and the rep said everything was ok. I would not have dropped off the trailer if I were advised. Misleading and poor service. They were not understanding nor willing to work with me. Unacceptable
Ezequiel CExcellent service and very professional staff.
Rosalinda ROutstanding customer service. Very helpful staff.
John UGreat customer service!
Katherine MThere was such a difference from night and day here. They wre friendly and very accomodating.
mary aI had no contact with anyone at this location
Brandon BThey took 2 hours to get me processed. Just hooked me up and didn’t go over anything about the dolly with me.
Sarahi GThe agent was very friendly, cheerful, honest and very knowledgeable about the job. My experience with the agent was incredibly awesome
Linus NBy getting the right customer. I am Amanda Simpson and live in the UK!
Amanda TThe employees shouldn’t tell people that if you turn in the vehicle one day early the would refund you a day .. that’s not professional.
Patricia W