Rod was very helpful getting me going quickly both at check in and return. Awesome location!Jeff K.
Customer Reviews for Rod's Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth and easyJOHN M.
Van wreaked the smell of smoke. It took multiple sprays of air freshener and leaving the windows open overnight to get rid of most of the smellMichael R.
Customer did not leave a comment.Kuwardeep S.
Charged for insurance that i didnt even wantSida D.
I dropped it off after hours. I called in a m to make sure I did it right and he was helpfulGreg S.
Customer did not leave a comment.Jhoonar B.
Customer did not leave a comment.WILLIAM R.
Not aware there was a return time until I received text for unassisted return. B/c previous day started so late, I was late unloading and returning truck to unstaffed facility. While on hold w/UHaul to ask where I should park truck, boyfriend called facility number to ask exactly where they wanted truck parked b/c choices were to block driveway or block garage door. Dispatcher suggested door. Hopefully, that was not a problem for them.DEBORA G.
The gentleman who helped me with my scheduling screw up (I put wrong day) and easily rescheduled me is awesome. Super nice guy too. I wish all of my interactions with people were as great as my experience with him. No issues at all.David W.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Kathleen K.
I would have liked a vehicle return receipt with my billing total.GAIL G.
Customer did not leave a comment.Doreen L.
Customer did not leave a comment.Sarah S.
The location was very convenient to where I lived. Check in was easy.Linda G.
I declined supplemental insurances when I reserved the van, but got charged $20 anyway. Not fair.Lucas L.
Customer did not leave a comment.David G.
Rod was great. Very friendly. Made it an enjoyable experience.Thomas H.
I think the location is great! It's just the person who owns the lot is rude and unwelcoming.Jessica D.
Customer did not leave a comment.Kevin G.
Steering on the vehicle was very looseDavid D.
They were fast and sufficientEVELYN R.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Lynn G.
Vehicles were easily accessed, and set up to be driven right onto road.William M.
Customer did not leave a comment.Tim H.
I got $20 for coverage charged which I don't get what that for plus the inside of the truck was so dirty and haven't been vacuumed before I picked up. Not satisfied with it at all.Huong H.
Customer did not leave a comment.Rafael R.
Great convenient location. Owner is a pleasure to deal with.Steven H.
Customer did not leave a comment.Donald B.
I was charged for insurance which I opted out of when I checked in from my phone. I was charged twice for a dolly that I did not use (it remained zip tied to the van).Victoria T.
Customer did not leave a comment.Holly Q.
Customer did not leave a comment.Hao W.
Tell them not to go to that location because they are adding charges to the bill that were not discussed.Beverly K.
Customer did not leave a comment.Lisa L.
The guy at the counter was awesome!! But the price was ridiculous for a really small truck I paid almost $70???? That's ridiculous!!!Michael C.
i would have to say I've rented uhaul trucks 20 times, Ive never had one cleaner than this one ! good job- and great service in and out. Thx DamienDAMIEN D.
Customer did not leave a comment.Jodi H.
Customer did not leave a comment.John M.
No masks or other Covid protocols being followed. The truck was clean and ready to be used, but the personnel are not safe to interact with during quarantine.Daniel C.
Everything went smoothly. Thanks.Dennis R.
Not sure - didn't like the erroneous $20 charge I had to deal with.Jason B.
Customer did not leave a comment.James R.
Great customer serviceRAYMOND B.
Customer did not leave a comment.Ryan C.
Rod explained all aspects of the truck so I understood what to expect from it. It handled as well as it could from its age. It was very clean. Having dealt with Rod once before when renting it is clear this person knows how to run a business. Thank you very much. RayRaymond B.
First of all, none of these guys in store wear mask during the pandemic time. Secondly, they charged me double and so far didn't give me any explanation. I tried to call several times, they said to call me back. No one call and I called back. They don't pick up my phone. Terrible!!!!Junwei H.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Michael C.
smooth. will use again. thank you!Robert C.
This rental location is unbelievable, the worst experience with U-HAUL ever! The owner charged my invoice with the insurance coverage that I didn't ask and he insisted that is mandatory when renting the city van. He didn't want to listen to any reasons and at the end, I have been obliged to pay !!!! The van cabin had an incredible and disgusting smelling, probably has not been clean never !!! I cannot figure out how U-HAUL allows renting equipment to such an incompetent and disgusting place. Not recommended to anyone!ANDREA F.
Nothing. Service was great. Mine was a last minute rental and Rod's was able to accommodate me.DIANE M.
Customer did not leave a comment.William M.
Everyone was very friendly and most helpful, before and after the rental. Definitely recommend this location!Mark M.
Customer did not leave a comment.Greg H.
Customer did not leave a comment.Elizabeth K.
Customer did not leave a comment.Bradley P.
The pick up was so convenient, user friendly, great customer service. Absolutely perfect. Will always use this spot in the future!Joy P.
I was charged an extra 40$ and it still hasn't been refundedThomas M.
Customer did not leave a comment.Franck D.
We could not be more pleasedFranck D.
very easy, pickup and drop off were seamlessJohn K.
Customer did not leave a comment.Michael K.
The gentleman that called me in the morning to finish the process was very rude. Yelled at me for dropping the key in the wrong slot. Threatened to charge me more because I didn't do it right. I had explained to him that my drop off was at night, couldn't see anything. He pretty much said I was stupid and I should've seen it right on the door. Very unprofessional.glenda L.
Customer did not leave a comment.Glen L.
Muy buen servicio.Myriam B.
Rod and Rods automotive was very helpful and pleasant and kept in good communication.Suzan T.
Customer did not leave a comment.vince P.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Sarah G.
Customer did not leave a comment.Elliot F.
The mileage out was incorrect. The mileage on the contract was 97051.6, but was actually 97056.0. Therefore, I was charged for mileage which I did not use. I was charged for 17.7 miles, but only drove it for 13.3 miles. Also was told that the gas tank was "absolutely full". I filled it up just before returning it, and put in 4.544 gallons. This was only a 15 foot truck, so the only conclusion is that the tank was not "absolutely" full when I picked it up. It should have taken less than 2.0 gallons. The man at the counter was very nice, but he said I would have to "call Uhaul" to get my complaints resolved. Based on past experiences, I did not even bother trying.John S.
Customer did not leave a comment.David M.
They were wonderful.Michelle W.
Customer did not leave a comment.David M.
You need to work on communication...and the fact you think it is ok to just transfer someones reservation to somewhere else to pick up miles away the night efore.Angela W.
Customer did not leave a comment.Sikt G.
Customer did not leave a comment.kris U.
Customer did not leave a comment.Lynn G.
Customer did not leave a comment.Marlys C.
Customer did not leave a comment.Peter G.
This location was fantastic.Ryan P.
Rod was friendly and helpfulPeter O.
Not sure if the parking lot across the street was also available for drop off as there were Uhaul's parked there too...if so might be good idead to include in the drop off instructions.andrew V.
Customer did not leave a comment.joe B.
Customer did not leave a comment.Anna K.
Customer did not leave a comment.Mark Y.
Customer did not leave a comment.JEFF S.
Customer did not leave a comment.David J.
This was a very pleasant experience. Renting the vehicle was easy and was perfect for the job we had to do.Kathy C.
Rod's Automotive was VERY friendly and helpful - great experience! Thank you :)Kim C.
The guy at the shop, Rod, was very nice, professional, efficient and friendly. It was a pleasant transaction.Kelley F.
Great customer service. I would not hesitate to rent again from Rod's Automotive.Shawn C.
I was told and it was written on my agreement we could drop off there. The owner was angry to get the truck as there seems to be a communication issue between his store and others. I dare say it may be a software issue. The location on South Nashua called me and gave me a hard time as to where the truck was and told me I would be billed double for dropping it off at the wrong place. I told him that was an issue between him and the facility in Lebanon and he was a bit snide about it. He definitely did not give me a positive impression on customer service.Fran M.
Customer did not leave a comment.Marybeth J.
When dropping off the vehicle there was a hand written sign telling UHAUL renters that unless they rented from that location that they couldn't deliver to the location. Then two days later I got a call from the owner of the location asking me if I had damaged the vehicle. He stated that he didn't know if it was me or the folks who rented it after me, which tells me that he didn't even inspect the vehicle between renters. I am quite disappointed in this experience.Elizabeth A.
Customer did not leave a comment.Edward T.