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Paul K
Customer Reviews for Roe Brothers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome experience!
Andrew MNothing.
Regina MClean the snow n ice off the vehicle or at least put a ice scraper in the rig
Paul MNo issues Can’t think of anything to improve
steve zThis was our first time renting at Roe Brothers as we usually rent at Wadeson's. We chose Roe for the available pickup truck rental. Pros - The woman who helped us at the U-Haul desk was friendly and helpful. Cons - The pickup was covered in snow from a large snow storm 2 days prior to our rental. The rental desk is across two parking lots and a road from the rental - so going back and forth for assistance made me late for my next appointments. Even after asking for help, the hood of the truck was left fully covered - which made highway driving dangerous. I was truly surprised by the lack of consideration.
Tracy GThe latest I could book was 4:15, but I knew I was picking up after hours…If I book to be able to pick up 24/7, it’s silly that app wouldn’t let me check in until I called a live rep. She’s changed my reservation time and then the app was flawless
William SThe best customer service! The staff was exceptional and I would recommend them to everyone. The location was also clean
Richard KNothing
Kevin OKatie is a pro - no issues
Neil SThe damage was not marked with yellow stickers the check engine light was on the truck was not clean inside. The link to uhaul did not work on 3 different phones the site could not help because they could not access it either it took almost 45 minutes to speak to people to not the damage and l light. Still could not access the site upon return Saturday evening. Overall I was very disappointed this time.
Kevin WThe gas tank was not full even though the location (Roe's Brother) told me it is. I didn't realize until I left the location.
Woei YRoe Brothers Inc staff was absolutely fabulous!
Patrick CExcellent customer service at Roe Brothers lumber and hardware location. Definitely will recommend !!!!!!! 10 stars
JOHNMATTHEW FThe Uhaul online return feature does not work on several occasions leading to being charged $20 to have someone do it for you next day
JAMES Kat this location, everyone was great, love renting here, thanks
Thomas REach location should have more of the same equipment at each location.I think that this location only one trailer. I had to wait a few days to pick it up. The person who helped me at Roe gave me great service. Thank you
seth pThere seems to be some major confusion here. Because people have down Florida as a drop off location. And that is nowhere near where we were going. Somebody made up typographical era.
Gail BVery friendly and efficient service.
Tom SGreat service
ann dtransmission of truck was inferior. When dealing with a person at location service was fine. When dealing with U-Haul site service was bad, I was sent to wrong location for pick up, I could not rent from location I wanted. Overall, I would not likely rent from U-Haul again as trying to rent from specific location was difficult if not possible.
Richard PTook us a bit to navigate how to pick up the vehicle since the store was closed but once we did that, everything worked out great
Nancy Ri needed help last minute and they were great! highly recommend!
Lynn EThe best experience I have ever had renting Uhaul. (Or anything for that matter.) I probably won’t rent from anywhere else except Roe Brothers next time I need the service again. A+
Charles EVery professional and personable.
Rodney CBest service I would highly recommend!
Thomas Rjust keep doing a great job, thjanks
Thomas RGreat staff and customer service!
Joseph KThe customer service at Roe Brothers was impeccable. Great location and very friendly people.
EILEEN PI ordered a dolly with my truck. I needed the dolly, there was no dolly. I hurt my back because there was no dolly. I wish the dolly I ordered had been there
John OVery good experience.
Crystal RTruck was covered in dents, scratches, and a questionable windshield. Held in place with tape? Raised Concerns in a few fronts. 1 being blamed for something I had nothing to do with. And 2. Was the windshield going to fall out? The brakes were metal on metal. Which not only was a life or death concern on the highway but also quiet the auditory torture. Please change the brake pads!
Dan SYou guys are great!
Marie KI had a reservation in Middletown NY For 9:30 am for a 26' truck. Once there I was told no trucks were available in the area and I would have to go to NJ to get a 26' truck, I could go to Florida NY for a 20' truck. No discount offered. I had to make 1 trip with the truck and 2 additional trips of 60 miles each way because of the smaller truck. Not only was I not given a discount for the extra 30 mile drive to pick up the smaller truck but was not even credited the extra 30 mile I had to put on the truck to get to the Uhaul location. Plus 2 trips with my personal car totaling 240 miles of gas and 4 hours of time. None of which would have be made had my original reservation been possible. If they put you out you should be compensated. That's good business. I use to use them every 2-3 months now I will look elsewhere. I feel under appreciated and disrespected. $304.60 in rental fees, $70. in gas for the Uhaul truck, Just to move my stuff 60 miles. A moving company would have charged me $500 and they would do all the hard work. Why would I rent form them again.
vanessa vScheduling pick up was changed from original location so had to drive out of the way. availability of vehicles near me was a problem. Vehicle was great and pick up and drop off was fine
ERIC DThere were a lot of stains on the interior of the cab and it smelled like smoke. It was evident that the cab was vacuumed/wiped down, but the seat needs to be cleaned better. The representative that checked me in was knowledgeable and friendly, as was the phone rep when I called about having trouble with the app during the return.
Dale LBest rental experience ever!
Dan CGood service
Jonathan HEverything was perfect Easy pick up & drop off
Ricahrd RI was very satisfied, thank you
ROBERT MExcellent, convenient and accommodating, so thankyou!
Mary RTruck smelled like smoke Would appreciate it if it didn't
Stephen SService is always good
Josefina ZI know I put yes for the equipment was clean, but the cab area was not. Napkins and garbage all over floor. The back was very clean. Otherwise the equipment was very well maintained.
Candy AThis rental experience could not have been easier. The equipment was clean and in great shape. Considering it was a van, in my opinion it got great gas mileage as van's go. Roe Brothers was a great, convenient location with super friendly staff. Would highly recommend them and U-Haul again.
James MNONE, THE SERVICE WAS GREAT
gladys CQuickly and easy. No reservations are needed
Josefina ZNo issues. All was good.
Michael KFastest pickup processes of any time i have used uhaul. Walked in, gave my name, swiped my card and had the keys in 5 minutes.
Cameron G