Customer Reviews for Rogers Eggs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rogers Eggs

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Lindsey H. on

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Person wasn’t there for pick up or drop off. Couldn’t ever get a hold of them, uhaul even tried. Eventually after calling about 12 times in a row they answered. Voluntarily signed us up for added insurance that we didn’t ask for.

Anton V. on

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Customer did not leave a comment.

Ryan N. on

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Very helpful, friendly customer service.

ralph M. on

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I wanted to pick up the trailer on Sunday, because of parking situation, ogden on Wall Street was my preferred location, went there and looked at trailers, and I agreed ti picking it up on Sunday, Got a call on Saturday afternoon that I had to pick it up on Saturday at a different location, and they were closed on Sundays, canceled my plans for Saturday evening to pick up trailer, I called 3 times trying to pick up trailer, but got a hold of someone in the main office, she was quite rude and laughed, saying at least you got your trailer, very poor customer service, and as she said ha ha,

Terry N. on

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The trailer was nice but it still had dry dirt on he bed floor that had not been cleaned out from prior use. The manager was nice and helpful and let us use a trailer better suited for our needs.

Andrew L. on

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Rogers Eggs was 30 minutes late to the site. We waited way too long and he had a horrible attitude when we asked how we could remedy the situation.

Julie C. on

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Colby W. on

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Danielle S. on

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He was awesome! Great Job!

Chanelle M. on

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Shane at Roger's Eggs was an absolute pleasure to work with. We were scheduled for self-pickup, but the app was not working and the customer service line was no help at all. Luckily, Shane happened to be stopping by the shop on his way up to the mountains and took time out of his schedule to help us. He had us up and running and on the road in no time. He was very professional and made us feel comfortable. If you're renting a Uhaul in Ogden, I would highly recommend scheduling pickup from this location. U-Haul themselves, however, have been nothing but trouble. I was having issues with the app since I first placed my reservation order. I called Uhaul on multiple occasions to express my concerns and they assured me over and over again that it would be okay, and that if anything went wrong at the time of pickup the customer service line would be able to assist me. Well, pickup time comes around and, of course, I can't get the app to register my reservation. I called the customer service line and was given the run around. They first tried to tell me that it was because I was entering the order information wrong (I wasn't), then that it was because my location tracker wasn't turned on (it was), and finally that it was because the email address had information on it that didn't match the name of the driver (that doesn't even make sense, but we tried changing it anyway and it still didn't work). Once we went through all of that, they decided they would try transferring me to another department. Luckily, Shane happened to show up to pick up some equipment while I was on hold, so that was the end of that. But if he hadn't showed up, we may have never gotten in to our rental. To top it all off, I'm now being double-billed. I have a pending charge for the reservation, followed by two pending charges in the same amount. They say it "should correct itself" in 3-5 business days. But that's 3-5 business days that I'm out an additional $170, and after an expensive move that hurts a little. If I ever have to do business with Uhaul again it'll be too soon.

Casey G. on

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Great service! Thanks!

LOREN B. on

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Mindi M. on

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Justin H. on

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Robert G. on

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Very friendly and helpful! Very unexpected circumstances, unfortunately, obligated my girlfriend to move on New Year's Eve. The panic of moving her and four children out in one single day was overwhelming. I searched for a truck in the more conventional locations and they either had been closed or out of trucks. Driving home after several failed attempts we saw Roger's eggs U-Haul. To my surprise the owner answered, explained to me that he was closed due to the holiday but after explaining my situation he was very understanding and very helpful. He opened his doors and started his computer just to make sure I had the truck I needed. Explained everything clearly and got the truck we needed, the process was easy and simple. Thanks to Rogers Ace U-Haul we were able to get the job done unfortunately we missed the fireworks show, but it was worth it because the day would have been a nightmare with out Rogers eggs U-Haul.

JANET M. on

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I believe we were over charged. We have fault for not verifying the charges before receiving the truck however it still doesn’t make it right. I’ve never had problems with U-Haul but unfortunately after this incident I will no longer be using again.

AMANDA K. on

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The owner was very helpful and kind. I’ll definitely rent from this location again and recommend it to my friends.

bruce C. on

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Michelle M. on

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Dusty C. on

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The man i rented the truck from shane Rogers was very nice and very friendly spoke very highly of the uhaul company

Trevor W. on

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I waited for an hour for him to show up. Never answer his phone. Then he tried to charge me for 2 extra days on the rental.... DONT RENT FROM THIS PLACE!!! EVER!!!!

Heather M. on

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Overcharged

Marissa B. on

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Customer did not leave a comment.

Vance Y. on

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No one was there and no one answered the phone. He said he’d call the next day. It took a couple more then he thought I stole the blankets that I paid for.

cameron M. on

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Make sure app works. Have someone available during business hours for help. Quote exact costs.

NICK B. on

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Matthew S. on

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Gary O. on

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misty T. on

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Kolt W. on

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Mistee T. on

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estavin M. on

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Called and made a reservation was told one price and when I got there to pick it up it was 50 higher. This shod have been explained when I called and asked prices. Setting was very unprofessional.

Dawna W. on

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Roger wasn’t there at the agreed pick up time and did not answer his phone to pick up the truck. It ended up setting us back an hour and a half.

Dean E. on

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There was no one there. The phone number on the door didn't work. Our daughter worked long and hard to get the receipt completed.

John N. on

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tammy T. on

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Turned in the truck a day early but started getting late notices the next afternoon. They never checked the truck in! I had to drive down to the site and take pictures of the truck to email to corporate. Trying to locate someone onsite was a task and very frustrating! I will never use this facility or recommend it to anyone. Horrible experience...

Bruce J. on

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Customer did not leave a comment.

Ethan O. on

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Could not get in contact with the owner for most of the day. We finally drove over there (still during hours) the building was locked. The owner finally answered his phone and told us that he had just closed up. (Even though we had been sitting there about 20 minutes trying to reach him)I Told Him We Had Been there a while and got a little frustrated and advised me that he was on his way. when he arrived he was extremely short with my wife and I, and took our dolly, that we had paid for, out of the truck without my knowledge. Maybe he was having a bad day but I will never recommend this place to anyone

Micah R. on

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Garrett L. on

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When i got in the truck the gas tank was already below the badge i was suppose to hit. I was charged extra for absolutely nothing.

Deborah M. on

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SCOTTI M. on

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Jessica C. on

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Gave me the wrong truck, so the mileage when I went to return it was all wrong and took days to figure out.

Jacob Z. on

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Give accurate information about location hours and equipment availability

MIGUEL A. on

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RJ N. on

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david W. on

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JAMES M. on

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every thing worked great thanks

Joseph R. on

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Melanie S. on

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the location I drop it off at was not professional at all and he did not want to do al a walk through with the truck I asked for a receipt and he was to busy to do anything. Poor customers service.

Karla W. on

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No one was there; I just dropped of the keys.

cristine S. on

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Weston N. on

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Inform customers if location is closed over the weekend still return equipment or they will be charged...

julie H. on

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Reserved trailer over the phone but when we arrived, no one was on site. Had to wait half an hour for someone to show up. Then our card was charged $120 instead of the $29.95 + $16 (insurance) quoted. Have left multiple messages with site and have not been contacted. Very frustrated! Now working with U-Haul directly but process takes 3 business days and who knows if I'll get my money back.

Jeanette S. on

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William H. on

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No personnel were present upon drop off, during "open business hours" according to online information. I was relying on this to ensure the billing for my rental was correct, because the pick up location had not put a utility dolly on the truck that had been requested online.

MICHAEL C. on

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Customer did not leave a comment.

mike S. on

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Small, unimpressive and nearly non presentable location. Absolutely zero "moving" products, not even boxes. The guy was pretty rude over the phone, didnt inspect a damn thing before handing over the equipment and keys. Pathetic as a whole. Totally unprofessional for the company.

MIKE S. on

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Small, unimpressive and nearly non presentable location. Absolutely zero "moving" products, not even boxes. The guy was pretty rude over the phone, didnt inspect a damn thing before handing over the equipment and keys. Pathetic as a whole. Totally unprofessional for the company.

JERRY S. on

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Customer did not leave a comment.

Carrie O. on

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There is no signage for this location and we drove past it multiple times as it is labeled as an egg farm.

Paul R. on

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I am concerned that I have not received my final statement yet. I will wait 2 more days before calling my credit card company.

doug C. on

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Morey H. on

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I dropped this off on Sunday and no one was at the lot. The lot is not neat and well organized and not very inviting.

kolin P. on

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I tried two locations one at 2012 Harrison Blvd. and the one I rented from. I made several trips to the two locations and the offices were always locked. Even when I picked the truck there was no one in the office. I had to wait for the proprietor to show up. When I dropped the truck off, of course, no one was there. I will definitely try to avoid using U haul in the future.

Colby W. on

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I am very dissatisfied with this location. No one was there at my drop off time, there was a hand-written note saying that the office was closed, and then now I am being charged for an extra day. I had even called the location just before my 24 hours was up to confirm that I dropped off the keys, and the woman said that it had not been checked in yet. Please follow up, as I am requesting that the charge for an extra day be removed/refunded, as I returned the truck within 24 hours. I have always used uhaul when I move, and have never had a bad experience until now.

ROBBIE C. on

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nothing to improve

Ron B. on

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Nothing at this site. Everything went very well.

JIM H. on

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fast courteous and professional in all ways. this service agency was there when we needed and was very eager to help. I would definitely recommend this location to all my friends without reservation. good job. don't change a thing.

KATHLEEN A. on

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Jeremy S. on

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I was very very happy with the service I received!!! I told Shane about a problem and he got it taken care of right away he was amazing! Great customer service!!! I WILL definitely be back to this location!!!!

tresa B. on

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joan H. on

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Jordan J. on

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Charles B. on

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CRAIG S. on

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ROGER H. on

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If I need to rent a truck again, this is the place for me. Service was great!

STEPHEN R. on

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Drop off location was convenient.

ROD B. on

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Good service disappointed there was no military discount. Shame on you. Your competitors do.

DANIEL K. on

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Get the oil change warning reprogrammed to accommodate the longer interval with synthetic oil, OR Change the oil and reset the oil change warning.

Gerald O. on

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Appreciated very much the owner coming in early to accomodate my schedule. Thanks!!!!

Daniel K. on

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Dropped off after hours

ROGER KEVIN S. on

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Chris D. on

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Austin B. on

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Great experience. Friendly and fast.

CHRIS D. on

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Sean was very friendly and helpful. I didn't have anyone to help with the loading of the car on to the trailer. Sean help with that and explained more in depth about the trailer.

PAUL H. on

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Absolutely nothing, staff was very knowledgeable, friendly and very pleasant to deal with. Questions answered before even asked. Would use them again and will highly recommend them to friends and family.

Ashli M. on

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Loved the pick up station but we did have a problem with the corporate phone operators. They were VERY helpful but there seems to be a void between what they see as available and what is actually available. When we arrived we had to go up 2 truck sizes from a 17 foot or close too it to a 26 foot truck. WAY more than we needed. Not really anyones fault just seemed like a glitch in the system.

DANIEL W. on

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CURTIS B. on

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JTAUN Z. on

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Carey L. on

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TAYLOR C. on

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KURT G. on

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He is awesome, accommodating, and easy to work with.

Reggie C. on

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very helpful and fast service

ALEX C. on

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It was the cleanest truck we rented and he came early just for us. Top rate!

ASHLEY H. on

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Very polite. Made the drop off very easy. Easy location to see and easy to turn around.

Morey F. on

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There are a number of issues that should be improved. 1. No wheel in the front to rest the trailer and therefore you needed to lift it to get it on the ball. 2. No universal electrical connector 3. Trailer break was rusted and I am not sure how well it worked. 4. On the highway the trailer fishtailed badly twice. I will look for another trailer company if I ever have to do this again.

larry L. on

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GENERO V. on

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This has got to be the best Uhaul experience I've ever had. Very clean office, very professional and very willing to do anything to accommodate. I would NEVER go anywhere else to rent a Uhaul. Five stars, ten out of ten. Perfect.