Act like you guys care for customers and be responsibleTrinidad V.
Customer Reviews for Rogers Eggs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered a dolly which was not there. I had to borrow one from family to move. The vehicle was without fuel. The worst truck ever! No ac and the front end was out of alignment. It was a death ride with fingers numb from the vibration. The truck was obviously not checked prior to renting to us. Luckily made it to destination alive!Rhoda W.
We spent almost an hour trying to figure this out. The picture that was sent to show where the key to the truck was was completely wrong. When I called customer service-I was transferred around multiple times. This was the worst experience that I had and nobody seemed to know what was going on.Danielle B.
Truck was filthy on top of not having a full tank of gas. The guy was there long enough to hand me the keys and Paperwork then took off. I took pictures of the vehicle before I left the location.Gerald S.
Customer did not leave a comment.AMY H.
Gave me a car dolly that was not properly set up. Damaged my car when it came partially off from not being secured correctly.Stephanie M.
Best service ever! Very quick and friendly! I highly recommend this location.Zeke M.
Customer did not leave a comment.Thomas Q.
Customer did not leave a comment.Bruce N.
Had to drive to this location after being given wrongful information about our storage facility. I honestly wasn't sure if it was even a u-haul office, or someone's tiny house in a parking lot. Person seemed incoherent to a point as if they had been sleeping, so it left us feeling very unsure when he came outside and we were trying to explain what happened.DEMI A.
Customer did not leave a comment.Golden O.
I was charged the $8 insurance fee that i didn't sign up for, but rather than hassle over it, I just paid it. Bad business practice.Don B.
Customer did not leave a comment.WILLIAM N.
Unable to do contactless pickup and no one was theee to help.TIMOTHY G.
A parking lot with a few UHaul trailers. No one was there during posted hours and the phone no posted on the rental shack door was not in service. Virtually no local help. Was routed to UHaul central along with the LOOONNNGGG wait times every time I called to get drop info. Finally got two wonderful persons who helped me check the truck and trailer in and the next day verified it was in fact turned in with no additional charges. Pretty unsatisfactory though overall on the turn in side. Also NO idea on my responsibility for the exterior of the BIG truck. Thanks. CheersDonald P.
Amazing customer service, he was super informative and helpful. I have never had anyone in customer service show genuine concern and interest. I will always go to Shane for my uhaul needsCory S.
All good. I was in and out in 5 minutes.Chris L.
Customer did not leave a comment.Tanisha L.
There was no one there when we dropped it offMARK G.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Yves C.
Customer did not leave a comment.Landon C.
fix the safety chainTodd H.
No one there on a Monday around 11am. Tried to call but number on door didn't work. I transported a u-box from cookeville Tn to Denver Co and was told I would get $400 off my rental. That still hasn't happened.Kay B.
Customer did not leave a comment.DALE K.
Very convenient for the north end of Ogden, easy to findRichard W.
Do you sell the trailers?Davie B.
Windshield was dirty and the customer service is not good had some issues in communication not a good neighbor place to do a businessJose M.
Customer did not leave a comment.Bob C.
Said keys were under drivers seat but they were up above the drivers visor.David D.
Customer did not leave a comment.Joseph W.
Person wasn't there for pick up or drop off. Couldn't ever get a hold of them, uhaul even tried. Eventually after calling about 12 times in a row they answered. Voluntarily signed us up for added insurance that we didn't ask for.Lindsey H.
Nobody around at time we both agreed to pick the truck up, then after returning the truck a few days later I was accused of not returning it by the U-Haul lost and recoveries. No more U-Haul rentals for me...David L.
Delivered truck to drop location .. I had more gas in the truck at the end than at pick up .. I feel I should have a refund on the extra gas about 20 gallons extra .. please advise ....... Jerry Allen ... 801.722.9245 ... I did ask about it .. did not received a comment about it only an extra bill for mileage ...Jerry A.
Customer did not leave a comment.Anton V.
Very helpful, friendly customer service.Ryan N.
I wanted to pick up the trailer on Sunday, because of parking situation, ogden on Wall Street was my preferred location, went there and looked at trailers, and I agreed ti picking it up on Sunday, Got a call on Saturday afternoon that I had to pick it up on Saturday at a different location, and they were closed on Sundays, canceled my plans for Saturday evening to pick up trailer, I called 3 times trying to pick up trailer, but got a hold of someone in the main office, she was quite rude and laughed, saying at least you got your trailer, very poor customer service, and as she said ha ha,ralph M.
The trailer was nice but it still had dry dirt on he bed floor that had not been cleaned out from prior use. The manager was nice and helpful and let us use a trailer better suited for our needs.Terry N.
Rogers Eggs was 30 minutes late to the site. We waited way too long and he had a horrible attitude when we asked how we could remedy the situation.Andrew L.
Customer did not leave a comment.Julie C.
Customer did not leave a comment.Colby W.
He was awesome! Great Job!Danielle S.
Shane at Roger's Eggs was an absolute pleasure to work with. We were scheduled for self-pickup, but the app was not working and the customer service line was no help at all. Luckily, Shane happened to be stopping by the shop on his way up to the mountains and took time out of his schedule to help us. He had us up and running and on the road in no time. He was very professional and made us feel comfortable. If you're renting a Uhaul in Ogden, I would highly recommend scheduling pickup from this location. U-Haul themselves, however, have been nothing but trouble. I was having issues with the app since I first placed my reservation order. I called Uhaul on multiple occasions to express my concerns and they assured me over and over again that it would be okay, and that if anything went wrong at the time of pickup the customer service line would be able to assist me. Well, pickup time comes around and, of course, I can't get the app to register my reservation. I called the customer service line and was given the run around. They first tried to tell me that it was because I was entering the order information wrong (I wasn't), then that it was because my location tracker wasn't turned on (it was), and finally that it was because the email address had information on it that didn't match the name of the driver (that doesn't even make sense, but we tried changing it anyway and it still didn't work). Once we went through all of that, they decided they would try transferring me to another department. Luckily, Shane happened to show up to pick up some equipment while I was on hold, so that was the end of that. But if he hadn't showed up, we may have never gotten in to our rental. To top it all off, I'm now being double-billed. I have a pending charge for the reservation, followed by two pending charges in the same amount. They say it "should correct itself" in 3-5 business days. But that's 3-5 business days that I'm out an additional $170, and after an expensive move that hurts a little. If I ever have to do business with Uhaul again it'll be too soon.Chanelle M.
Great service! Thanks!Casey G.
Customer did not leave a comment.LOREN B.
Customer did not leave a comment.Mindi M.
Customer did not leave a comment.Justin H.
Very friendly and helpful! Very unexpected circumstances, unfortunately, obligated my girlfriend to move on New Year's Eve. The panic of moving her and four children out in one single day was overwhelming. I searched for a truck in the more conventional locations and they either had been closed or out of trucks. Driving home after several failed attempts we saw Roger's eggs U-Haul. To my surprise the owner answered, explained to me that he was closed due to the holiday but after explaining my situation he was very understanding and very helpful. He opened his doors and started his computer just to make sure I had the truck I needed. Explained everything clearly and got the truck we needed, the process was easy and simple. Thanks to Rogers Ace U-Haul we were able to get the job done unfortunately we missed the fireworks show, but it was worth it because the day would have been a nightmare with out Rogers eggs U-Haul.Robert G.
I believe we were over charged. We have fault for not verifying the charges before receiving the truck however it still doesn't make it right. I've never had problems with U-Haul but unfortunately after this incident I will no longer be using again.JANET M.
The owner was very helpful and kind. I'll definitely rent from this location again and recommend it to my friends.AMANDA K.
Customer did not leave a comment.bruce C.
Customer did not leave a comment.Michelle M.
The man i rented the truck from shane Rogers was very nice and very friendly spoke very highly of the uhaul companyDusty C.
I waited for an hour for him to show up. Never answer his phone. Then he tried to charge me for 2 extra days on the rental.... DONT RENT FROM THIS PLACE!!! EVER!!!!Trevor W.
Customer did not leave a comment.Marissa B.
No one was there and no one answered the phone. He said he'd call the next day. It took a couple more then he thought I stole the blankets that I paid for.Vance Y.
Make sure app works. Have someone available during business hours for help. Quote exact costs.cameron M.
Customer did not leave a comment.NICK B.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Gary O.
Customer did not leave a comment.misty T.
Customer did not leave a comment.Kolt W.
Customer did not leave a comment.Mistee T.
Called and made a reservation was told one price and when I got there to pick it up it was 50 higher. This shod have been explained when I called and asked prices. Setting was very unprofessional.estavin M.
Roger wasn't there at the agreed pick up time and did not answer his phone to pick up the truck. It ended up setting us back an hour and a half.Dawna W.
There was no one there. The phone number on the door didn't work. Our daughter worked long and hard to get the receipt completed.Dean E.
Customer did not leave a comment.John N.
Turned in the truck a day early but started getting late notices the next afternoon. They never checked the truck in! I had to drive down to the site and take pictures of the truck to email to corporate. Trying to locate someone onsite was a task and very frustrating! I will never use this facility or recommend it to anyone. Horrible experience...tammy T.
Customer did not leave a comment.Bruce J.
Could not get in contact with the owner for most of the day. We finally drove over there (still during hours) the building was locked. The owner finally answered his phone and told us that he had just closed up. (Even though we had been sitting there about 20 minutes trying to reach him)I Told Him We Had Been there a while and got a little frustrated and advised me that he was on his way. when he arrived he was extremely short with my wife and I, and took our dolly, that we had paid for, out of the truck without my knowledge. Maybe he was having a bad day but I will never recommend this place to anyoneEthan O.
Customer did not leave a comment.Micah R.
When i got in the truck the gas tank was already below the badge i was suppose to hit. I was charged extra for absolutely nothing.Garrett L.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.SCOTTI M.
Gave me the wrong truck, so the mileage when I went to return it was all wrong and took days to figure out.Jessica C.
Give accurate information about location hours and equipment availabilityJacob Z.
Customer did not leave a comment.MIGUEL A.
Customer did not leave a comment.RJ N.
Customer did not leave a comment.david W.
every thing worked great thanksJAMES M.
Customer did not leave a comment.Joseph R.
the location I drop it off at was not professional at all and he did not want to do al a walk through with the truck I asked for a receipt and he was to busy to do anything. Poor customers service.Melanie S.
No one was there; I just dropped of the keys.Karla W.
Customer did not leave a comment.cristine S.
Inform customers if location is closed over the weekend still return equipment or they will be charged...Weston N.
Reserved trailer over the phone but when we arrived, no one was on site. Had to wait half an hour for someone to show up. Then our card was charged $120 instead of the $29.95 + $16 (insurance) quoted. Have left multiple messages with site and have not been contacted. Very frustrated! Now working with U-Haul directly but process takes 3 business days and who knows if I'll get my money back.julie H.
Customer did not leave a comment.Jeanette S.
No personnel were present upon drop off, during "open business hours" according to online information. I was relying on this to ensure the billing for my rental was correct, because the pick up location had not put a utility dolly on the truck that had been requested online.William H.
Customer did not leave a comment.MICHAEL C.
Small, unimpressive and nearly non presentable location. Absolutely zero "moving" products, not even boxes. The guy was pretty rude over the phone, didnt inspect a damn thing before handing over the equipment and keys. Pathetic as a whole. Totally unprofessional for the company.mike S.
Small, unimpressive and nearly non presentable location. Absolutely zero "moving" products, not even boxes. The guy was pretty rude over the phone, didnt inspect a damn thing before handing over the equipment and keys. Pathetic as a whole. Totally unprofessional for the company.MIKE S.
Customer did not leave a comment.JERRY S.
There is no signage for this location and we drove past it multiple times as it is labeled as an egg farm.Carrie O.
I am concerned that I have not received my final statement yet. I will wait 2 more days before calling my credit card company.Paul R.
Customer did not leave a comment.doug C.
I dropped this off on Sunday and no one was at the lot. The lot is not neat and well organized and not very inviting.Morey H.
I tried two locations one at 2012 Harrison Blvd. and the one I rented from. I made several trips to the two locations and the offices were always locked. Even when I picked the truck there was no one in the office. I had to wait for the proprietor to show up. When I dropped the truck off, of course, no one was there. I will definitely try to avoid using U haul in the future.kolin P.
I am very dissatisfied with this location. No one was there at my drop off time, there was a hand-written note saying that the office was closed, and then now I am being charged for an extra day. I had even called the location just before my 24 hours was up to confirm that I dropped off the keys, and the woman said that it had not been checked in yet. Please follow up, as I am requesting that the charge for an extra day be removed/refunded, as I returned the truck within 24 hours. I have always used uhaul when I move, and have never had a bad experience until now.Colby W.