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RICHARD C
Customer Reviews for Rogers Of Hale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need an employee on weekends to provide service; in store associates had to handle the reservation pick up. They weren’t very knowledgeable as the gentleman who runs it. Other than that, service was great. We used hale haul several times.
Juliann TIt was a grocery store parking lot. Clean ad sny other
CHARLES KEverything was fast and efficient when we dropped off our trailer.
RICHARD CKeep up great work!
James HQuick and easy! Great experience and will definitely recommend to others!
RONDA OOn-site Customer service was spectacular, trailer was well maintained I had an excellent rental experience thank you.
KRISHTA RAn email sent to me 2 days before pickup stated the local store in Hale would be contacting me regarding details of picking up the truck. The email never arrived. There was complete confusion from picking up the truck to returning it. I never received an email, phone call or text providing me the code to unlock the key box. I had to contact the Hale office and eventually I was given the key. NOTE: the staff that assisted me were very helpful. When I returned the truck, the store was closed (no problem there) but I still had no code to unlock the key box. I had to leave the key in the truck glove box. There seems to have been a breakdown in communication somewhere along the line. I recommend improving it.
Al BWasn’t ready for me and extra equipment needed was theee and ready I had ordered a 15 foot truck. They gave me a 26 foot truck at least they gave me the price for the 15 footer but then I had to pay the insurance for the higher one. I got the better insurance because my driveway has lots of trees they didn’t seem to understand that they should’ve insured it.
RALPH MCheck in was not user friendly took almost a hour to check in and take the truck
Sandra MTrailer worked great!
DONALD PGreat experience, went above and beyond to ensure I had a safe move!
Tiffany VI was charged an extra mileage charge of $13. I drove the desinated route and was charged for extra mileage.
Richard MBen at Roger’s was very efficient and courteous . Great customer service!
Gerald GThey charged me an additional $58.00 over my rental fee for the 55 miles over their approved mileage which was from the pickup location to the drop off location. Those miles were from there locations to my old address for pickup and then to my new location for my drop off then driving to there drop off location. This is unacceptable. I will never use U-Haul again
Stephen WNothing but continue what you are doing
David PI reserved the trailer on line and indicated that the drop off point would be the save as the pickup. As the paperwork was being filled out, it indicated a one way trip, which the cost was higher. A whole new reservation had to be entered, which took time.
ALBERT FNot sure why we got charge $9+ by the Hale Location. Fuel was full, truck was swept out. front might have had a little sand from our shoes. Never was a propblem in all my other uhaul rentals. Ir is a grocery store and I probably shouldn't be so down on the personel not coming out to check truck or at least get the keys from us. We had to make an extra trip inside. I know Boo-Haha for us. I've just had better customer service is all
RANDY SBen was wonderful to work with. Very pleasant and helpful.
Anne EThe trailer I rented was perfect, except the strap on the right side was too short. The Taylor location informed me they should have changed it before I left.
allen mGreat people to rent from, place in Kalamazoo mi drop off, not so much. Person was rude with no respect to public.
WILLIAM EFast, professional, courteous. Will definitely use again when needed.
Al BN/A
Tyler RFast service in and out for a trailer rental.
Jean SThe reservation some how got moved from a standard pickup to and automated one and I did not select it. The people were nice and took care of the mix up for me.
Mark Knorthing....just keep doing what your doing
john ySuper nice and very convenient.
Kristen HThe truck wasn't cleaned out at all. They need to take better care of these trucks before the next person rents them
carol sPick up was easy and drop off too. The vehicle was clean
verentta eextremely friendly staff
ANNA-MARIE VEverything one can expect, went well, good attitude and helpful people. Equipment in great condition, good experience.
WILLIAM DTruck was dirty inside.
JAMES MThe only way to make it better is to Make it FREE. LOL Easy pick up, easy drop off, friendly service, convenient hours of operation
DONALD PWe were given a rental truck that had no air conditioning! This was not a good experience! Drove from Michigan to Florida with no air conditioning! Worst experience ever with Uhaul!
vicki bEasy rental easy return. Easy is good
DONALD PNope
DAVID AAsked for a later drop off time and for extended mileage. Was told everything was added to the bill. When dropping off the vehicle we were billed another $100+ for items we were told had been charged to our bill already. Nearly doubling what we were told it was going to cost.
DEREK ADropped off at 3am and the local gas stations' pumps were shutdown. Hard to fill up when no gas station is near to do so at that time. Information should be shared.
CHRISTOPHER OWas given wrong key for truck. I ended up being an hour and a half late because of this.
ARTHUR P