Nothing
MARK S
Customer Reviews for Rogers of Lake City Enterprises Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No people, remote drop off
Andrew LThe location itself is helpful and super nice. My complaint is with u haul. I was not even able to use the truck as it got stuck on our road into our home. Because there was no paved roadway within 100 ft the tow insurance didn't cover the tow. So not only did I have to pay for the tow which took 10 minutes to get us unstuck I was unable to use the truck as we were unable to get it near the home. I was unable to move and still paid for the truck and the tow. Useless in northern michigan.
Alicia GPerson assisting walked away and left me to load my vehicle. The loading ramps on the truck and trailer needed to be lubed. I had to jumpstart the van several times and had to leave it running to fuel and use rest stops.
TIMOTHY JThe customer service I got was crap the day I first reserved it the lady who does U-Haul went home early so I had to cancel because she wasn't there then the next day I reserved it again and I got up there and the lady told me I had to put 75 bucks on top of the 44 dollars for the U-Haul to rent it I asked her if I get it back when I turn it in she said no so I am out of wat more money than what I wanted to pay to get it. I will never use U-Haul again.
jeffrey nTook about 10 minutes for someone to help us and we were the only person waiting to rent. The truck's engine was missing and had an exhaust leak.
RANDY LNothing. This was my third trailer rental this year and I love it.
Montgomery PThe guy from the main uhaul number was rude! I didn’t appreciate him snapping at me when i was told they didn’t have any uhaul trucks in cadillac. I thought when i reserved the truck it was for cadillac and didn’t appreciate having the option of traverse city or lake city. moving and trying to coordinate from arizona was stressful enough. Plus the brakes and shocks on the truck were horrible. Has nothing to do with the lake city location but in general of uhaul itself! they were very nice at lake city.
lori yGet a different staff. After I returned it on time and in the mile range they called saying I owe them more money and charged my card without permission. I will never use this U-Haul again
Shane KThe headrest was extremely uncomfortable. I had to lean the seat back and sit up straight. I loved everything else about the truck. The people at Roger's were professional and efficient. We were in and out.
Lorene JEasy access. No issues
Montgomery POn both pick up and return, both during store hours, they had no one in the store that could handle the uhaul process. I did do the self checkout which went smooth. I would recommend that when picking up, even if you have a reservation time, that a customer calls first to make sure a qualified person will be available.
tom hI filled the U- Haul to the amount I was told and I still got charged for gas! That is just crazy. Just a way to get more money out if people.
Allen SVery convenient location for several small towns in the area. Convenient hours of operation. Friendly staff.
MIKE JEmployees are very nice and helpful
James LNo one notified this location that we were picking up a trailer after another location told us they didn't have what we needed a day before we needed it. So the location wasn't ready and we had to wait a good while to get our trailer.
LeeAnn W