The reservation and check-in process was quick and effective. The cab of the truck was clean and the box (storage compartment) appeared clean upon first inspection. However, when we entered the box to begin loading, I slid from the entrance into the back of the truck. And the other loader that helped slipped and fell upon entering the truck. Upon further inspection, we noticed that the back of the truck's floor was covered in some type of oil. Every step that we made had to be done extremely carefully to avoid falling again. And all of our boxes ended up being covered in this oily substance that coated the floor. This delayed our loading and unloading times because each step was slow and methodical to avoid causing any more physical damage to the team helping me.
Trina R
Customer Reviews for Ronnies Automotive Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
matthew sStaff was very helpful. Will need you again soon
CAROLANN MWell, everything went fine the day I used the truck. I received the invoice by email the next day. I traveled 64 miles with the truck and was charged for 112.5 miles. If this is how you treat customers.. You'll never get a referral or a recommendation from me!
Donald TGreat customer service
Angela JFast and great customer service
Wayne WGreat people to deal with ! Responsive, courteous and very friendly !!
James PGreat experience! The people were friendly and helpful
Cammie GThe customer service was fantastic!
Theresa W