Customer Reviews for Rons Auto Repair LLC
(U-Haul Neighborhood Dealer)

152 reviews

60 S Hillcrest Dr   Montrose, CO 81401

(970) 497-1488

Office Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(970) 497-1488

60 S Hillcrest Dr
Montrose, CO 81401

Services at this Location:

Office Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 2 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were wonderful. They had that jack to lift the tongue off. They were incredibly helpful and kind. They were a complete opposite of the pick up. I will always recommend them.

NANCY F 
Rating:
4.0

Location was closed as it was the weekend.

GERRI V 
Rating:
5.0

Ron was very heloful.

KAREN H 
Rating:
5.0

Nothing, everything was great

BRIAN S 
Rating:
5.0

This is the second time returning to this location. The first time when the business was open. Very friendly and helpful. Second time returned on a weekend when the business was closed, but the UHaul representative gave me clear instructions for taking pictures as proof of return, sending them as a response to the email she sent me and all went well. Very pleased with service from start to finsih.

Bonnie E 
Rating:
5.0

Dropping off was flexible and very quick and easy. The staff was super helpful and friendly.

Teresa F 
Rating:
5.0

Ron's Auto Repair LLC was great! They communicated with me clearly and quickly, picking up the rental was confirmed beforehand, and the process was efficient, professional and accurate. Thank you for excellent service!

MARY K 
Rating:
5.0

It was easy and good

PATRICIA H 
Rating:
5.0

I was unable to drop off the trailer on Saturday or Sunday, as the location you had supplied was closed over the weekend. I called with no answer, stopped by with doors being closed. I could live with that, but then I was charged a late fee of 2 days! I was told at the drop off location that I would receive a credit for this. To date I have not not received the credit of $ 60.77. Much appreciation for your immediate attention to this matter. Sincerely, George Stahlin

George S 
Rating:
5.0

Everyone was very helpful

ADAM G 
Rating:
4.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

STEVEN E 
Rating:
5.0

Customer did not leave a comment.

NANCY H 
Rating:
5.0

Excellent Service

Brian B 
Rating:
5.0

Customer did not leave a comment.

Rickey C 
Rating:
5.0

Excellent across the board

JAMES M 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
5.0

Customer did not leave a comment.

MARK W 
Rating:
5.0

Really happy with personnel and the treatment at this location, highly recommended! Thank you!

KARL W 
Rating:
5.0

Everyone at this location was superb at the drop off location. Would love to deal with them again for my next rental coming up in a few weeks but not with a/m issues! Being well aware how the company will fault the system and factors outside their control, BS, be straight, that’s all! Happy, repeat customers is number one rule in my business, if there’s an issue we make it right (95% of our clients are repeat one, that should say enough).

KARL W 
Rating:
3.0

My truck drop off was at one location and the trailer dip off was in another. Uhaul should make the locations the same. Not a very convenient set up to make the customer drive to multiple locations, especially when the reservation was made weeks in advance and these types of logistics should have been handled well in advance

Christian D 
Rating:
5.0

Customer did not leave a comment.

Harley F 
Rating:
5.0

Very nice people

GARY B 
Rating:
5.0

Kendra was wonderful to work with. I would rent from this location again!

BARBARA W 
Rating:
5.0

Most helpful U-Haul experience I have ever had over the years! Kendra and everyone I interacted with at this location were professional and went out of their way to be helpful. Thank you!

MYRA F 
Rating:
5.0

My experience with this location was PERFECT!!! Thx guys!

CHERIE W 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

I really can’t think of anything to help improve things for the next customer. All went very well.

Gail H 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H 
Rating:
3.0

They were not open when I dropped off the trailer

Samantha B 
Rating:
5.0

Friendly and helpful experience- thanks!!

MYRA F 
Rating:
5.0

Customer did not leave a comment.

REX A 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Customer service great. Was not thrilled about having to drive one and a half hours out of my way to drop off trailer after drop off site in Gunnison had no room for trailer.

ROBERT A 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
3.0

Rental was more difficult due to not having dolly we thought we had reserved.

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

HARRY N 
Rating:
4.0

Customer did not leave a comment.

Sharon L 
Rating:
3.0

I wish they didn’t let me book a size they didn’t have because I got a smaller one and it took me three trips instead of original bigger one. So estimated price sky rocketed and my workers had a full day instead of a few hours. They were really nice at the store and tried to help but I really shouldn’t have been able to book it if it wasn’t there.

ASHLEY E 
Rating:
5.0

Customer did not leave a comment.

GREGORY M 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M 
Rating:
4.0

I returned the trailer after hours. It was confusing on how to get to the yard. I struggled some with the return process at first.

David K 
Rating:
5.0

Staff was friendly and helpful.

PAUL L 
Rating:
5.0

Customer did not leave a comment.

HARRISON L 
Rating:
5.0

Customer did not leave a comment.

ANDREW K 
Rating:
5.0

Perhaps make a few more trucks available? I really like this location. The people are smart and nice and they are always well equipped.

TODD S 
Rating:
5.0

Excellent

ALAN J 
Rating:
5.0

Great service. Really nice people and helpful. Highly recommend!

AMANDA W 
Rating:
5.0

The staff there was very helpful in getting my rental

ROBERTALYNN P 
Rating:
5.0

Staff was very friendly

KRISTEN M 
Rating:
5.0

Checking in was easy. Unfortunately didn't get the Gals name that was helping. She was very helpful- good customer skills. Thankyou!

THOMAS Z 
Rating:
3.0

There were issues with truck. Plus we were charged more money than we owed.

Jo R 
Rating:
1.0

Customer did not leave a comment.

Sierrah B 
Rating:
4.0

Customer did not leave a comment.

ROBERT F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

This rental experience was just perfect. The truck I wanted was available where and when I needed. Ron's staff could not have been nicer. The truck was clean and worked flawlessly. Don't change a thing!

MICHAEL L 
Rating:
5.0

This was a very convenient experience and the people were very informative and kind

MICHAEL K 
Rating:
4.0

All Great

JENNIFER H 
Rating:
5.0

I think you are doing a great job.

BLANCHE M 
Rating:
5.0

I had a fantastic experience here - in and out quickly and efficiently!

Steven S 
Rating:
4.0

Customer did not leave a comment.

Laurence Z 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

NADINA C 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K 
Rating:
5.0

I am always happy to rent my trailers from Ron's. Always great service and a positive attitude!

CHARLES M 
Rating:
5.0

Wonderful lady

NORMAN M 
Rating:
4.0

Customer did not leave a comment.

RUDY S 
Rating:
5.0

Customer did not leave a comment.

REX A 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

PETER E 
Rating:
4.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Brenda L 
Rating:
5.0

Great job and no hassle to drop off Thank you

Marlena M 
Rating:
4.0

Customer did not leave a comment.

Steve R 
Rating:
5.0

Ron and his staff were fabulous!

jay c 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER C 
Rating:
5.0

Customer did not leave a comment.

Joel R 
Rating:
5.0

Customer did not leave a comment.

Fred W 
Rating:
5.0

They go the extra mile for you. They’re super friendly and show that they care about you.

Todd S 
Rating:
4.0

Customer did not leave a comment.

Phyllis B 
Rating:
5.0

Should have jack stand on trailer

Ford L 
Rating:
5.0

Great customer service. Thanks for everything.

Yvonne G 
Rating:
5.0

Customer did not leave a comment.

Candi R 
Rating:
5.0

Very kind reps who emphasize customer service.

nathan p 
Rating:
5.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

Customer did not leave a comment.

lyle w 
Rating:
5.0

The clerk who administered my rental was great: processional, knowledgeable, efficient, courteous, and friendly. I wish I had noted her name so that I could extend a more personal recognition of her customer service.

Robert C 
Rating:
5.0

Great experience!

Barbara M 
Rating:
5.0

Nothing

MARK B 
Rating:
5.0

Nothing, the girl that helped me was friendly and very helpful.

Jason D 
Rating:
5.0

Customer did not leave a comment.

Ian d 
Rating:
5.0

This facility Was great. No Hassel. Had everything I needed. To help me relocate my belongings. Would use them again. Thank you for your support. 5stars.

Rhonda D 
Rating:
5.0

Thanks

Marsha S 
Rating:
5.0

No improvement needed. Helpful all the way. Very accommodating.

Craig J 
Rating:
5.0

Customer did not leave a comment.

patrick e 
Rating:
4.0

The website was a bit annoying - I'm sure U-Haul makes good money from selling boxes and packing tape, but you don't need to keep trying to upsell me. You could just make a fifteen second video highlighting your extra services, let a customer click "no thank you" and be done with it. Other than that, it was a fantastic experience. The folks at Ron's were very friendly and helpful. I will definitely be back.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Erin B 
Rating:
5.0

Ron’s U-Haul was very helpful.

SCOTT C 
Rating:
4.0

Customer did not leave a comment.

Robert F 
No reviews have been submitted for this location.
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