I was unable to drop off the trailer on Saturday or Sunday, as the location you had supplied was closed over the weekend. I called with no answer, stopped by with doors being closed. I could live with that, but then I was charged a late fee of 2 days! I was told at the drop off location that I would receive a credit for this. To date I have not not received the credit of $ 60.77. Much appreciation for your immediate attention to this matter. Sincerely, George Stahlin
George S
Customer Reviews for Rons Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was very helpful
ADAM GExcellent Service
Brian BExcellent across the board
JAMES MReally happy with personnel and the treatment at this location, highly recommended! Thank you!
KARL WEveryone at this location was superb at the drop off location. Would love to deal with them again for my next rental coming up in a few weeks but not with a/m issues! Being well aware how the company will fault the system and factors outside their control, BS, be straight, that’s all! Happy, repeat customers is number one rule in my business, if there’s an issue we make it right (95% of our clients are repeat one, that should say enough).
KARL WMy truck drop off was at one location and the trailer dip off was in another. Uhaul should make the locations the same. Not a very convenient set up to make the customer drive to multiple locations, especially when the reservation was made weeks in advance and these types of logistics should have been handled well in advance
Christian DVery nice people
GARY BKendra was wonderful to work with. I would rent from this location again!
BARBARA WMost helpful U-Haul experience I have ever had over the years! Kendra and everyone I interacted with at this location were professional and went out of their way to be helpful. Thank you!
MYRA FMy experience with this location was PERFECT!!! Thx guys!
CHERIE WI really can’t think of anything to help improve things for the next customer. All went very well.
Gail HThey were not open when I dropped off the trailer
Samantha BFriendly and helpful experience- thanks!!
MYRA FCustomer service great. Was not thrilled about having to drive one and a half hours out of my way to drop off trailer after drop off site in Gunnison had no room for trailer.
ROBERT ARental was more difficult due to not having dolly we thought we had reserved.
ROBERT MI wish they didn’t let me book a size they didn’t have because I got a smaller one and it took me three trips instead of original bigger one. So estimated price sky rocketed and my workers had a full day instead of a few hours. They were really nice at the store and tried to help but I really shouldn’t have been able to book it if it wasn’t there.
ASHLEY EI returned the trailer after hours. It was confusing on how to get to the yard. I struggled some with the return process at first.
David KStaff was friendly and helpful.
PAUL LPerhaps make a few more trucks available? I really like this location. The people are smart and nice and they are always well equipped.
TODD SExcellent
ALAN JGreat service. Really nice people and helpful. Highly recommend!
AMANDA WThe staff there was very helpful in getting my rental
ROBERTALYNN PStaff was very friendly
KRISTEN MChecking in was easy. Unfortunately didn't get the Gals name that was helping. She was very helpful- good customer skills. Thankyou!
THOMAS ZThere were issues with truck. Plus we were charged more money than we owed.
Jo RThis rental experience was just perfect. The truck I wanted was available where and when I needed. Ron's staff could not have been nicer. The truck was clean and worked flawlessly. Don't change a thing!
MICHAEL LThis was a very convenient experience and the people were very informative and kind
MICHAEL KAll Great
JENNIFER HI think you are doing a great job.
BLANCHE MI had a fantastic experience here - in and out quickly and efficiently!
Steven SI am always happy to rent my trailers from Ron's. Always great service and a positive attitude!
CHARLES MWonderful lady
NORMAN MGreat job and no hassle to drop off Thank you
Marlena MRon and his staff were fabulous!
jay cThey go the extra mile for you. They’re super friendly and show that they care about you.
Todd SShould have jack stand on trailer
Ford LGreat customer service. Thanks for everything.
Yvonne GVery kind reps who emphasize customer service.
nathan pThe clerk who administered my rental was great: processional, knowledgeable, efficient, courteous, and friendly. I wish I had noted her name so that I could extend a more personal recognition of her customer service.
Robert CGreat experience!
Barbara MNothing
MARK BNothing, the girl that helped me was friendly and very helpful.
Jason DThis facility Was great. No Hassel. Had everything I needed. To help me relocate my belongings. Would use them again. Thank you for your support. 5stars.
Rhonda DThanks
Marsha SNo improvement needed. Helpful all the way. Very accommodating.
Craig JThe website was a bit annoying - I'm sure U-Haul makes good money from selling boxes and packing tape, but you don't need to keep trying to upsell me. You could just make a fifteen second video highlighting your extra services, let a customer click "no thank you" and be done with it. Other than that, it was a fantastic experience. The folks at Ron's were very friendly and helpful. I will definitely be back.
Daniel PRon’s U-Haul was very helpful.
SCOTT CThe drop off was painful. Was supposed to be in Delta, then got switched to Montrose. After calling I was told if I brought it earlier I could drop in Delta. No one was there to revive it. Started off for Montrose, only to receive a call to go to another location in Montrose as there wouldn’t be anyone there. I was finally able to return it at the third location, 3+ hours later. Not happy on the return end!! The gal at the third location was very helpful.
Laurel LThanks
Bruce Wlocation was closed.
tim kThe owner was so helpful and friendly
Michael GNice quick and friendly service A+.
BRENT HI had an excellent experience -- the staff at Ron's make everything so smooth. It helped make my moving experience much less stressful. Thank you for all your help!
Amy DThe lady that checked us in was helpful and courteous.
Richard W