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paige p
Customer Reviews for Rons Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checking in and checking out with UHaul app was a bit challenging. Not very intuitive. Also, when I checked in on the app, U-Haul tried to charge me for mileage for which I’d already prepaid.
Rickey PWalked in and was told he wasn’t there!! He was sitting in a chair. Was told he was deer hunting and he wanted to hurry up and get the trailer checked in so he could go hunt his deer. Then he insulted me by implying I couldn’t drive my own car well enough to park the small cargo trailer where he wanted it!!! This guy is rude and very condescending. Last year he was closed when his door hours said he was open. That day was told he was fishing. Why is he even a UHaul dealer if he’s too busy to be open?
JUDITH OPerhaps easier access to drop location
Jeff SHe was late, no clue I was showing up and had an appointment. Had to switch trailers due to mechanical issues.
Bruce PI paid a deposit return equipment and did not get the rest of my money back
Timothy RThe gentleman Ron in Salem Missouri, was very,very helpful ,and was extremely great with all my needs . absolutely no issues .great experience . thank you very much Ron.
John JBecause I don’t know who this is going to I prefer not say.
Shannon PAfter over 20 years in the business. Ron deserves a raise! He was awesome in customer service and troubleshooting issues. If recommend Ron over anytime in the area!
Billy GThe truck had ashes of previous tobacco users in the cup holder and I was ask for $50.00 cash to hook the car tow dolly up to the truck. The other U-haul rental has pets inside the business along with birds, etc and I have allergies to pets, tobacco, mold so really DO NOT APPRECIATE such businesses as I seen.
Connie SThe worker there was rude! Kept talking about shouldn't be working and makes NO money from Uhaul! Terrible
Jason MTires on trailer we’re not roadworthy and should have been replaced before we left. U-Haul ended up replacing them during the use of the trailer. Other than that the trailer experience was great. It pulled very well and worked great.
RIchard BI ordered a dolly with my truck. However, there was no dolly when I picked up my truck. I had to go across town to another U-Haul location to get a dolly. At that place they said “they have to do a new contract”. I might have paid for the dolly twice. I had hired people to help me move and they were waiting while I was wasting time picking up this dolly, so I didn’t even have time to look at the contracts.
Tom FWas an hour later than scheduled due to delays at the pick up site.
Richard BI’m not understanding why my debit card was charged an extra $15 and some change Yes I went over the allotted miles some, but I also left more fuel in there than was required
Linda HClean out the trailer before renting it again. Install chains from trailer to truck without them dragging, shorten them for the specific tow vehicle. The customer shouldn't have to do this.
James GRon is a top notch guy, let him know it.
Kenneth TNo inspection with dealer. He was too busy. Mover helpers were 5 hours late, so I ended up driving all night to meet schedule unloading at destination. It was a move from hell. To get mt auto trailer, had to drive 140 miles, round trip. Not my idea of good times.
Frank SI hurt my back attempting to lift the trailer and reconnect it to my truck at my home. I was not able to return the trailer on the day planned but Ron's Details was very supportive and worked with me to return it the next day. As far as the design of the trailer is concerned, it should have an integrated jack or lift (like on boat trailers) to help manage the hitching / unhitching process.
DARREL SExcellent service.
mark DRon's was great.
SCOTT DThe people at Ron's went out of their way to help me. They had computer problems so they could not access the necessary U-Haul Programs so they called U-Haul for me. I spoke with a woman named Becky (check my contract for her last name) and she was AMAZING in helping me. Becky went above and beyond getting me better package for the move I was planning. You need to give that woman a raise. ? Sincerely Erik Herlofson
ERIK HIt was fine.
william mOur only glitch was that the previous customer had dropped the truck off at the wrong location, so the rental man had trouble getting the truck checked in before he could rent it to us. We had an hour delay, but otherwise, Uhaul rocks!!!!
Hope KThis location was closed when I dropped off the truck so I do not know anything about it.
dave aDealer is a jerk. Acted like he was doing me a huge favor to be at his business during his posted hours. He had left to go do something else and had to come back.
Edward CWas not there all day on Monday 21,2009 so that is poor services,so I don't know if things were checked right when I returned the truck.
EDWARD Lnothing
Jerry Sfaster service