Customer Reviews for Rons Mini Storage

The service at that location was fine. The problem was that I made my reservation for a uhaul location in Ottumwa, IA. When I made the reservation your website said a truck was available in Ottumwa. So I wasn't pleased when I was called by uhaul days before my move and told that the only truck available was 40 miles round trip away. When your website says a truck is available at a certain location then that is where it ought to be picked up at. Making the customer drive extra when they aren't counting on it wastes valuable time and is just not a good business practice.

Saturday drop-off turned into after hours.(2:30pm) and no staff were available. Was able to reach a person at pick up location for suggestions.

They were very accommodating!

The owners of this U-HAUL business were very professional and informative....processed the truck rental is good time and answered all my questions. Wonderful people...well done. And, thank you.

I had a great experience with your services!!! Thank you

Kris made the experience a pleasant one. My reservation required several changes of dates and equipment, and she was very helpful throughout, with great communication. I rented a 20' truck to pick up on Sunday. The nearest one was in Des Moines, so they drove there on Sunday to get the truck so it would be ready for me to pick up in Oskaloosa. I can say that the service was outstanding!

Everything went well. Thank you.

The truck air conditioner didn't work, but the owner told me that ahead of time. The service was very friendly.

Great service. Very accommodating

Wonderful experience! Won't go anywhere else Kris was great!

I received friendly service, prompt, and I will definitely use this location again.

Really nice people friendly courteous

Told person at this location of the problem with the truck at expressway speed and my concern of it said they would notify mechanic of issue

Fix the 24/7 pick up process. Doesn't work at all.

Great experience!!!

Show an inventory on line of what's available at each location because nobody in town had the 6x12 trailer I wanted so I ended up driving all over town to figure this out.

Absolutely nothing. Kris made this transaction too easy and painless. Absolute lifesaver and can't be thanked enough for the great experience.

Reserved in Pella but had to pick up in Oskaloosa.

improve the website and the app. site can barely load a page.

Owner went above and beyond to help us out. This will always be our first stop if we need a rental! Thank you!

WELL TO START I WAS CHARGED 43.55 THEN 118.55 HOLD ON WAIT NOT FINISHED THEM 76.69 WHEN I WAS ONLY SUPPOSED TO BE CHARGED 43.55 I WANT MY MONEY BACK NOW JUST AS FAST AS IT WAS TOOK IM BEYOND PISSED

Good

Very nice people & very helpful.

Very accommodating and helpful!

Confusing drop point after hours because the trailer spots are hidden beyond the storage buildings. I think the extra day charge for dropping before the end of my rental period at night is bullshit.

N/A

Let me pick up my equipment where I requested in Pella IA which would have saved me 50 miles of driving.

This location and the people who run it are fantastic! Great service! Would HIGHLY recommend to anyone. Thank you!

The online approval process sucked took 45 minutes to get approval so lost that time of moving

Wiper blades were literally peeling off and it was raining the day I rented the truck! No one helped adjust the mirrors for me or anything. The time I reserved online was NOT the time the place had reserved for me. I couldn't drop it off at any of the several UHaul locations in my town and had to drive it clear back to the town I rented it in, which resulted in a 60 some dollars fee for mileage when I simply needed to move less than two miles away. WAY too expensive! I'll skip the extra fees and get a Budget Truck next time!

Ron & Kris at Ron's Mini Storage are awesome people to work with. I highly recommend them.

Excellent job and were very helpful.

Beautiful well maintained location

Get a truck that the air conditioning works and the steering wheel is straight, not off 50%. Additionally, please take me off your E-Alert system. The last two times that I rented, I was greatly delayed cause the location couldn't rent to me. Both times they apologized and said they would remove it. The local family running the u haul in Oskaloosa, Iowa are wonderful people, with amazing compassion and excellent customer service. This review is directed towards UHaul as a company........ thanks!

I was more than happy with this rental and will use them in the future.

Great lady!! Is always so helpful!!

Ron had a jack and did most of the unhooking work. Very friendly and efficient.

Kris was amazing!!!!! I was put in a sticky situation, and she was so helpful and turned my bad day into a good one. I'd definitely recommend this location over any else!

Thank you so much for the quick responses and taking care of us so professionally and diligently:)

The only issue with the truck was that it had a some small leaks when it rained. A couple boxes were wet.

APP IS USELESS. 24 HR PICK UP DOES NOT WORK.

Nothing

Had a wonderful experience