Ron and Chris great to work with. Clean trailer. Right size. Thanks
Linda R.
Customer Reviews for Rons Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck windshield was very dirty and had not been cleaned inside or outside.
Clinton J.Great!
Jordan R.Stop trying to force me to cancel my reservation when the location owner already told me the truck is available. Your corporate office has some Major communication issues that need to be fixed.
Mike D.The people were very nice and helpful! Would highly recommend
Tracey S.Everything went well
Candace B.Super nice people.
Steve S."Iowa rental car" and "horseradish amish brick of cheese" was amazing. I didnt overthrow the government in any county i been to. You shipped a 10 year old $250 imac 27" that means "a lot" to me, thank you.
Robert W.Great people to work with. Easy access. Highly recommend. Thank you!
Suzanne A.The mobile app was horrible it took over 40 minutes to receive the code to get my keys
Ray S.It was worth the extra haul to take it here as I saved money. Thank you for this option!
Elizabeth A.Staff at the pickup location were very friendly and were able to complete the pick up, with equipment, and had me on my way in a very short time. Chech-in was equally as friendly and fast.
BRUCE M.Had to use the drop off box as no associâtes were around.
James L.Owners are flexible and friendly, always helpful. Good to do business with.
Shawn C.1 strap mechanism on the auto transporter was kind of tough to operate, (pass side) but did work ok. Prob just needs a little wd40
Paul S.Lower prices
Deannia T.Not a thing
Jerry V.It is part of a storage facility. Did drop off on labor day, but the instructions were not initially clear.
Scott S.All I can say is thank goodness you have people like those at Ron's Mini storage who also handle U Haul.
Patricia C.The people didn't care to help us check in at all. I was charged for a whole another day. Definitely will ever be using again. I've never paid that much for a U-Haul in my life. Complete rip off.
Jenny G.Nothing
Jeffrey C.I was told by a person from the Pella location a truck would be in Pella, Iowa for us. We had to pick it up in Oskaloosa 20 miles away. This delayed our move start time plus this put us over the miles limit and we had additional charges.
Ronald D.Awesome customer service!!!!
Mauricio N.The window was broke when I got it but they told me about it. This was not an ideal place to pick it up but the place I wanted to did not have anything which seemed to be a problem the 2 times I needed one this summer.
Tabitha L.This location was great. They made up for all the hassle of dealing with U-Haul otherwise. Made a reservation a month ahead online and didn't get a call until after 6:00 the day before pickup that they didn't have my truck. One customer service agent actually stated "that's no my problem". I found the vehicle at this location on my own. I will never deal directly with U-Haul again.
Lawrence B.Rental equipment pick up location should be the same where the customer asked to pick equipment. I booked equipment 1 month before to move , and I given my prefer location to pick up the equipment although I had traveled 77 miles away from my location to pick the equipment. This made me upsets.
Muhammad Zafar J.Nothing! Everything was handled very easily and professionally!
Dwight I.Great customer service!
MAURICIO N.Super clean well organized and very accommodating people at the S. Market street Oskaloosa store!
John C.I thought they done as much as they could.
John C.Everyone here was super nice and helpful. Couldn't have asked for a better experience all around.
Danielle C.About perfect as is- Very clean, organized and Great customer service!
Jimmy F.We submitted we needed a uhaul 1.5 months in advance and still had to drive over 2 hours to pick up the uhaul. Not satisfied with uhaul services.
Christopher C.UHaul dealer was great!
MAURICIO N.Used prior and always friendly and everything is ready when you arrive. Willing to work around your schecule as much as possible.
Darrell B.Your company computer system is awful. Takes two to three times to register and no consistent
Paul B.The care takers were extremely friendly and helpful.
Stacey C.Your website is a joke to navigate. Having to have assistance to actually finalize the rental is totally uncalled for. Someone needs to help redesign and make more user friendly part of the rental process.
Jeff D.The service at that location was fine. The problem was that I made my reservation for a uhaul location in Ottumwa, IA. When I made the reservation your website said a truck was available in Ottumwa. So I wasn't pleased when I was called by uhaul days before my move and told that the only truck available was 40 miles round trip away. When your website says a truck is available at a certain location then that is where it ought to be picked up at. Making the customer drive extra when they aren't counting on it wastes valuable time and is just not a good business practice.
Sandy B.Saturday drop-off turned into after hours.(2:30pm) and no staff were available. Was able to reach a person at pick up location for suggestions.
Bruce M.They were very accommodating!
Brian M.The owners of this U-HAUL business were very professional and informative....processed the truck rental is good time and answered all my questions. Wonderful people...well done. And, thank you.
Richard W.I had a great experience with your services!!! Thank you
Yves T.Kris made the experience a pleasant one. My reservation required several changes of dates and equipment, and she was very helpful throughout, with great communication. I rented a 20' truck to pick up on Sunday. The nearest one was in Des Moines, so they drove there on Sunday to get the truck so it would be ready for me to pick up in Oskaloosa. I can say that the service was outstanding!
Walter T.