Customer Reviews for Roots Auto Sales
(U-Haul Neighborhood Dealer)

186 reviews

3369 N 2000 W   Farr West, UT 84404

(385) 244-4436

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(385) 244-4436

3369 N 2000 W
Farr West, UT 84404

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Craig L 
Rating:
5.0

Customer did not leave a comment.

Spencer P 
Rating:
5.0

Customer did not leave a comment.

Justin E 
Rating:
5.0

Awesome!

Brian M 
Rating:
5.0

Brian was amazing and the ease of use was unique and I recommend that everywhere. I'd like more truck size options but the 26' vehicle was more than enough. Again, perfect customer experience!

Marc R 
Rating:
5.0

Customer did not leave a comment.

Lorraine V 
Rating:
4.0

Customer did not leave a comment.

Shannon S 
Rating:
5.0

Excellent responsive service. Had the trailer I needed and they worked around my schedule. LOVE these guys! I’ll be back!

Jeffery G 
Rating:
1.0

Light on trailer did not work.

Cmarie F 
Rating:
5.0

Absolutely fantastic! He went out of his way to make sure we got what we needed and we so appreciated it!

McKenzi L 
Rating:
5.0

Customer did not leave a comment.

Layne H 
Rating:
5.0

The address of this location is very confusing.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

Brenton H 
Rating:
5.0

Very easy pick up and drop off thank you!

Brian D 
Rating:
5.0

Great customer service! Brian will take great care of you and go above and beyond! We will always be going to this location for our moving needs!

Carissa R 
Rating:
5.0

I got bumped from Spanish Fork, Utah due to unavailability of a trailer. They looked for a location further up the road and this one was the winner. No problem, quick pick up and I was off. It took me a lot longer to drop off the trailer which you would think would be the opposite.

Kurt H 
Rating:
5.0

Customer did not leave a comment.

Hans M 
Rating:
5.0

Great costumer service!

Celene P 
Rating:
5.0

Brian, Was a great person to work with. He got us into the truck and made it a pleasant experience to rent from U-Haul!

Brenda W 
Rating:
5.0

Great customer service, excellent communication from Roots. I know, before I arrive, that everything will be ready and the process complete within 5-10 minutes. Will do business again.

James P 
Rating:
5.0

Efficient and professional!

Mark H 
Rating:
5.0

Brian was awesome! He took really good care of us and was so kind! Such great customer service! Highly recommend!

Carissa R 
Rating:
5.0

Extremely easy to rent from this location! Great customer service!

Hans M 
Rating:
5.0

I arrived there a day early and it was still an easy drop off even when they were not expecting me.

Steve G 
Rating:
5.0

Customer did not leave a comment.

Dave G 
Rating:
5.0

Customer did not leave a comment.

Nathan K 
Rating:
5.0

Customer did not leave a comment.

Malcolm J 
Rating:
3.0

No one on site in a Saturday but they were helpful over the phone. They charged me for 8 gallons of gas even though I returned it below 1/2 as I had received it. After spending $2,300 plus with you- I thought that was petty on your part.

Bruce W 
Rating:
3.0

Customer did not leave a comment.

Taylor R 
Rating:
5.0

Nothing it was smooth and perfect

Edgar D 
Rating:
5.0

Customer did not leave a comment.

Darcy H 
Rating:
5.0

Don't change anything

Lynne M 
Rating:
5.0

Brian was very accommodating and helpful. Hours for drop-off were the best in the area.

Lynne M 
Rating:
5.0

Customer did not leave a comment.

Mark G 
Rating:
3.0

Customer did not leave a comment.

Kelly K 
Rating:
5.0

Customer did not leave a comment.

JARED O 
Rating:
3.0

Customer did not leave a comment.

Theryn H 
Rating:
5.0

Customer did not leave a comment.

Jeanelle A 
Rating:
5.0

Pain less and liked how easy it was..

Shawn B 
Rating:
5.0

Easy and hassle free

Jerico W 
Rating:
5.0

Brian was over the top helpful in a stressful situation right from the get go. He is an Angel. Besides being so kind while providing exactly what we needed, he was generous in giving helpful information. The uhaul was very clean and ran great. We had everything we needed to complete our job. I would highly recommend Brian and will use his services every time I need this service

Catherine H 
Rating:
5.0

Customer did not leave a comment.

Dean W 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Brian was excellent multitasker trailer was ready a seamless operation this dude is on top of his game put him on my team anytime

Henry F 
Rating:
3.0

When someone places an order, and has add-ons, IE: moving pads, furniture dolly, etc, I would think they should have them available. If not, let them know ahead of time, and not when you are in route to picking up the Uhaul truck. People are moving, they need time to find these things if they are not available. Your corp office should send more, if you dont have enough.

TERI L 
Rating:
5.0

It was great. I would definitely rent from them again.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
1.0

Location is off from Google maps and really hard to find.

jacob w 
Rating:
5.0

Truck was stored in a gated location with keypad access. The individual we talked with walked us through the entire process over the phone, very helpful. Will use again when moving...

Mitch S 
Rating:
5.0

Signage would really help!

LEAH A 
Rating:
5.0

Top Notch!

JOSEPH C 
Rating:
5.0

This is the second time I’ve rented a Uhaul from Brian. He’s easy to work and is very accommodating. I will definitely recommend him and use him again!!

Amy D 
Rating:
5.0

They were very easy to work with and very helpful!

Gwendy M 
Rating:
5.0

Brian is the deal. He treats you like great friend. I’m so glad to find a friend in uhaul. Thanks again for helping me out, especially on such short notice and your flexibility with my work schedule.

Emil W 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Very nice customer service

Kevin H 
Rating:
4.0

Customer did not leave a comment.

Dennis D 
Rating:
5.0

Brian went above and beyond to help us with our move and getting the right truck. Thank you again for all of your help Brian!!

William M 
Rating:
5.0

Customer did not leave a comment.

Anne W 
Rating:
5.0

Everything was fine I’m very satisfied

Leonardo S 
Rating:
3.0

The air conditioner went out for a few hours in the afternoon 3 of the driving days. Luckily, it came back on after stopping for late lunch or dinner.

Susan H 
Rating:
5.0

Brian at this location, absolutely killed it. Proactive, helped me whilst helping those people after me. This man is a gem, keep him as long as possible. He’s meant for bigger things! Allove Allways!!

Kaden H 
Rating:
5.0

Brian was so easy to work with, especially when I needed to extend my rental an extra day. Everything was taken care of quickly and professionally.

Roberta R 
Rating:
5.0

Customer did not leave a comment.

Ty D 
Rating:
5.0

EXTREMELY helpful. This was my first time and he made it very pain free.

Corley L 
Rating:
5.0

Rental was great! Easy check out/in.

Hans M 
Rating:
5.0

Customer did not leave a comment.

CAREY B 
Rating:
3.0

I could not tell if the location was correct and it was tough to find

Cambria B 
Rating:
5.0

Brian was amazing. He was able to get me the equipment I needed even though there was a shortage across the nation. Outstanding service and one of the nicest people you’ll ever met!

Stephen V 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
5.0

Customer did not leave a comment.

Rebecca B 
Rating:
5.0

Customer did not leave a comment.

Josh A 
Rating:
5.0

very happy can’t think of anything off the top of my head great service thank you

Joseph R 
Rating:
5.0

Customer did not leave a comment.

Hans M 
Rating:
5.0

Customer did not leave a comment.

Hans M 
Rating:
2.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

Customer did not leave a comment.

Hans M 
Rating:
5.0

Customer did not leave a comment.

walter s 
Rating:
5.0

Staff was over the top awesome

Ryan R 
Rating:
3.0

Customer did not leave a comment.

John M 
Rating:
3.0

I felt uncomfortable leaving my contract and key in a drop box. Person to person would have been better

John M 
Rating:
5.0

Customer did not leave a comment.

Kevin J 
Rating:
5.0

Outstanding service!! Very friendly and super helpful!! A 5 star rating all the way. My go to Uhaul location for life!!!

Jennifer M 
Rating:
5.0

Google maps does not get you to this location. It stops just south. Fixing that or putting up a large sign would help.

Eric F 
Rating:
5.0

Brian was excellent! Great communication, I truly felt like my business was valued. I would work with him for moving equipment anyday.

Carly B 
Rating:
5.0

Brian was very helpful, he made it possible for me to drop the truck off after hours and help with the incorrect mileage. I would definitely recommend this location

Dennis M 
Rating:
4.0

Customer did not leave a comment.

Jen W 
Rating:
3.0

It was a drop off location. I had a hard time submitting photos for drop off through the app. No one was available at the location for help of any kind.

Trever E 
Rating:
1.0

Very hard to find. No signs and maps takes you to the middle of nowhere

Riley S 
Rating:
5.0

address comes up in maps, but doesn't show the right location, shows about a half mile down the road. maybe add a sign on the fence or by the entrance. other than that, very helpful and 20/10 reccomend.

Kayla J 
Rating:
5.0

Brian was the best Uhaul representative I've ever worked with. He made sure I got the truck I needed and even called me a few times on the drive to make sure everything was going well. 5 star service.

Bryan D 
Rating:
5.0

Customer did not leave a comment.

Stacie D 
Rating:
5.0

Brian was so professional and super easy to work with. We had a little issue with timing and he was extremely helpful with working with us. I would totally use his service again would recommend Uhaul because of him. He's the greatest.

Amy D 
Rating:
5.0

Customer did not leave a comment.

DENNIS B 
Rating:
2.0

It was way out there i met a guy in a car on the side of the road.. the equipment i ordered was t there i had to drive the truck to another location to pick up the equipment. The truck inside was wet and dirty. I had to clean it out my self before loading up my furniture

Courtney P 
Rating:
4.0

The plates on the trailer were expired. One of lights on the truck was out.

Tina A 
Rating:
5.0

They were very easy to work with!!!

ERIC H 
Rating:
5.0

The pickup location went above and beyond to make the experience amazing. Thank you Brian!

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

Bill H 
Rating:
5.0

Easy pick up and drop off m! Great service Great price

Diane L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top