Everything was fine I'm very satisfiedLeonardo S.
Customer Reviews for Roots Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The air conditioner went out for a few hours in the afternoon 3 of the driving days. Luckily, it came back on after stopping for late lunch or dinner.Susan H.
Brian at this location, absolutely killed it. Proactive, helped me whilst helping those people after me. This man is a gem, keep him as long as possible. He's meant for bigger things! Allove Allways!!Kaden H.
Brian was so easy to work with, especially when I needed to extend my rental an extra day. Everything was taken care of quickly and professionally.Roberta R.
Customer did not leave a comment.Ty D.
EXTREMELY helpful. This was my first time and he made it very pain free.Corley L.
Rental was great! Easy check out/in.Hans M.
Customer did not leave a comment.CAREY B.
I could not tell if the location was correct and it was tough to findCambria B.
Brian was amazing. He was able to get me the equipment I needed even though there was a shortage across the nation. Outstanding service and one of the nicest people you'll ever met!Stephen V.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Josh A.
very happy can't think of anything off the top of my head great service thank youJoseph R.
Customer did not leave a comment.Hans M.
Customer did not leave a comment.Hans M.
Customer did not leave a comment.Ron B.
Customer did not leave a comment.Hans M.
Customer did not leave a comment.walter S.
Staff was over the top awesomeRyan R.
Customer did not leave a comment.John M.
I felt uncomfortable leaving my contract and key in a drop box. Person to person would have been betterJohn M.
Customer did not leave a comment.Kevin J.
Outstanding service!! Very friendly and super helpful!! A 5 star rating all the way. My go to Uhaul location for life!!!Jennifer M.
Google maps does not get you to this location. It stops just south. Fixing that or putting up a large sign would help.Eric F.
Brian was excellent! Great communication, I truly felt like my business was valued. I would work with him for moving equipment anyday.Carly B.
Brian was very helpful, he made it possible for me to drop the truck off after hours and help with the incorrect mileage. I would definitely recommend this locationDennis M.
Customer did not leave a comment.Jen W.
It was a drop off location. I had a hard time submitting photos for drop off through the app. No one was available at the location for help of any kind.Trever E.
Very hard to find. No signs and maps takes you to the middle of nowhereRiley S.
address comes up in maps, but doesn't show the right location, shows about a half mile down the road. maybe add a sign on the fence or by the entrance. other than that, very helpful and 20/10 reccomend.Kayla J.
Brian was the best Uhaul representative I've ever worked with. He made sure I got the truck I needed and even called me a few times on the drive to make sure everything was going well. 5 star service.Bryan D.
Customer did not leave a comment.Stacie D.
Brian was so professional and super easy to work with. We had a little issue with timing and he was extremely helpful with working with us. I would totally use his service again would recommend Uhaul because of him. He's the greatest.Amy D.
Customer did not leave a comment.DENNIS B.
It was way out there i met a guy in a car on the side of the road.. the equipment i ordered was t there i had to drive the truck to another location to pick up the equipment. The truck inside was wet and dirty. I had to clean it out my self before loading up my furnitureCourtney P.
The plates on the trailer were expired. One of lights on the truck was out.Tina A.
They were very easy to work with!!!ERIC H.
The pickup location went above and beyond to make the experience amazing. Thank you Brian!MICHAEL C.
Customer did not leave a comment.Bill H.
Easy pick up and drop off m! Great service Great priceDiane L.
Super quick, convenient, and friendly guy, will definitely be renting from them again.DAMON S.
Customer did not leave a comment.Vicki S.
Customer did not leave a comment.Gavin S.
Super helpfulGeorge D.
Customer did not leave a comment.Brandon K.
The Uhaul reps were wonderful to us. Thank yousean M.
Customer did not leave a comment.Jason P.
Very professional and made it really simpleOlin L.
Customer did not leave a comment.DOUGLAS T.
Customer did not leave a comment.Coral C.
Customer did not leave a comment.PETER DAVID F.
No one on site, night drop only at 10 am on a business dayJOHN S.
Customer did not leave a comment.Shandale B.
Brian was very helpfulDiane M.
Customer did not leave a comment.Bruce D.
Customer did not leave a comment.MIKE M.
Customer did not leave a comment.Dean H.
Excellent, easy, and friendly experience. Farr West location was convenient and well organized. Would highly recommendChad H.
Customer did not leave a comment.HENRY ALEXANDER W.
Customer did not leave a comment.Larry B.
No one was at the lot. It was not clear to me that the location was not staffed during business hours. I left the keys in a dropbox.Nathan H.
Roots Auto Sales is a awesome Uhaul rental pickup / drop off location ! Brian is the man , he will go out of his way whenever needed to make sure your a happy and satisfied customer ! He even helped me out get a trailer needed after hours , when others would never do that !michael M.
Owner was very accommodating and made the pick up very easy. Paid way more for the trailer then what it shows on u-haul.com. Not happy about that, but overall, I was pleased to get the equipment I needed. Thank you.David M.
On the flip side, this guy texted me on Sunday, introduced himself. Made sure I knew how and where to drop the rig off. He called me when I said I'd drop it off to walk me through the process. This guy knows whats up. True customer service at its finest!!! Thank you Brian!!Jeremy T.
This location was awesome. Bryan was fantastic at customer service and everything was well handled.Stephen B.
Very friendly and very easy process to get the truck and take it back. Easiest by far! Definitely will use this location in the future.Diana M.
Customer did not leave a comment.Kury K.
Customer did not leave a comment.Abby B.
Customer did not leave a comment.Sheila B.
What can I say, Brian in Farr West went over and beyond to ensure my move was effortless. He stayed in contact with me, leading up to the move, status updates to ensure I had the right truck the morning of the move. Then after I was moved and settled he text to see if I made it safely. He truly cared. I have never experienced such great care and I hope he realizes what he did to help me. Incredible person.Sara B.
Brian was very friendly and helpful. He was very patient even though I was pretty frazzled!Angie P.
this was a non-staffed location when I returned the truck. However, the owner called me before my expected return date to insure that I was familiar with the process to return the truck. that was helpful and the process was completed without problems.Mark A.
Customer did not leave a comment.Todd H.
Guy i talked too about the rental was very pleasant and easy to work withJeff R.
Customer did not leave a comment.Nicholad R.
No one was there. Reported return by phone.SCOTTY D.
Customer did not leave a comment.Anita H.
It was pretty good, the guys was really nice and helpful. However it was very difficult to find the location. How he made me drop off the truck was also a little odd.BRAYDEN B.
Brian made the whole rental experience quick and easy! Five star service . . Thank you 🙏Willy R.
Customer did not leave a comment.TAYLOR MARIE B.
Customer did not leave a comment.Christopher B.
I over did the milage I said 75 miles and I only used 60 miles do I get a refund for the 15 milesDavid E.
The brakes we crazyBenjamin P.
This was the easiest moving experience we've ever had. Brian made the check in/check out process simple. I never want to move again, but if I did i would for sure call Brian.Taylor S.
Customer did not leave a comment.Daniel S.
Man of the car dealership was excellent Showed up early just to make it everything runs smoothly. Excellent representativeMalachy D.
It was hard to find the location. It was not well marked and it was difficult to find what I needed to for after hour drop off.Marissa S.
We dropped it off on Saturday and no one was there to interact with, but the automated system was ok to useMichael B.
Brian was awesome! He worked with us when we changed our plans and was super helpful in answering our questions and setting up the auto transporter. Definitely recommend.Mary L.
Customer did not leave a comment.Lisa L.
Amazing customer service!Jennifer R.
I put $12 more gas in then I needed due to the gas gauge not reading as I filled. Then on top being charged $.40 per mile overage I thought was really a bit much. I have rented three trucks from UHaul and this experience was the worst.JAY D.
Excellent customer service. Very helpful and friendly.Jeremy O.
He was amazing getting me my truck very easy processes of bring it back I will go thru him again when I moveAshli M.
I was very well taking care of. No waiting at all. The quickest experience I've had. High recommended. Thanks.brien N.
I rented a 15' truck for 28 hours and was charge $258.I would not rent from this location if you are planning on driving a good distance. I didn't know I was getting charged per mile because Uhaul usually gives a flat rate for the rental.Paul V.
Customer did not leave a comment.Janet W.
Every thing went very well with the rental. Thank you,Kristin F.