I had a hard time contacting the owner, I didnt know how to get into the gate to pick up the u-haul. Then when I got to my house to load it, there was not any ramps inside the truck or the dolly Id paid to to rent. I also was overcharged for the rental. I was quoted 54.00 dollars and was charged 100 to my account.
Kathleen C
Customer Reviews for Roots Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner of the U haul I went to was really nice and straight forward. 10/10 if I need a U haul again I’m going to rent it from this location again.
Trace MIt was very easy to pick up the truck and also to return it.
Marilyn TThere were no personnel on staff to help or directions or where to park.
Andrew WMore distinct directions would be helpful. Since there isn’t a sign or any directions, it was a bit confusing. We got there early, so there wasn’t someone on site yet, and it took a bit to figure out. But with clearer directions, this site would be great! The service was excellent and the process was easy!
David TGreat place! Brian helped us get exactly what we needed at the last minute. We couldn't have done it without him.
Hollie CThis is the best Haul place we have ever used. Brian went above and beyond to make our move successful! We will recommend him to everyone we know.
Hollie CBrian was extremely helpful to work with. He contacted us the day before we needed to return the truck with instructions and contact information. He was also available for a n after hours return. I would highly recommend using is services in the future.
GARY CI worked with Brain and he was great. He was friendly and helpful. I’ll be returning for all of my U-Haul needs
Steven JI am very satisfied with the ease of pickup and return at this location. Roots will be my first choice every time.
David REfficient
David SExcellent service!
James OAwesome!
Brian MBrian was amazing and the ease of use was unique and I recommend that everywhere. I'd like more truck size options but the 26' vehicle was more than enough. Again, perfect customer experience!
Marc RExcellent responsive service. Had the trailer I needed and they worked around my schedule. LOVE these guys! I’ll be back!
Jeffery GLight on trailer did not work.
Cmarie FAbsolutely fantastic! He went out of his way to make sure we got what we needed and we so appreciated it!
McKenzi LThe address of this location is very confusing.
Daniel DVery easy pick up and drop off thank you!
Brian DGreat customer service! Brian will take great care of you and go above and beyond! We will always be going to this location for our moving needs!
Carissa RI got bumped from Spanish Fork, Utah due to unavailability of a trailer. They looked for a location further up the road and this one was the winner. No problem, quick pick up and I was off. It took me a lot longer to drop off the trailer which you would think would be the opposite.
Kurt HGreat costumer service!
Celene PBrian, Was a great person to work with. He got us into the truck and made it a pleasant experience to rent from U-Haul!
Brenda WGreat customer service, excellent communication from Roots. I know, before I arrive, that everything will be ready and the process complete within 5-10 minutes. Will do business again.
James PEfficient and professional!
Mark HBrian was awesome! He took really good care of us and was so kind! Such great customer service! Highly recommend!
Carissa RExtremely easy to rent from this location! Great customer service!
Hans MI arrived there a day early and it was still an easy drop off even when they were not expecting me.
Steve GNo one on site in a Saturday but they were helpful over the phone. They charged me for 8 gallons of gas even though I returned it below 1/2 as I had received it. After spending $2,300 plus with you- I thought that was petty on your part.
Bruce WNothing it was smooth and perfect
Edgar DDon't change anything
Lynne MBrian was very accommodating and helpful. Hours for drop-off were the best in the area.
Lynne MPain less and liked how easy it was..
Shawn BEasy and hassle free
Jerico WBrian was over the top helpful in a stressful situation right from the get go. He is an Angel. Besides being so kind while providing exactly what we needed, he was generous in giving helpful information. The uhaul was very clean and ran great. We had everything we needed to complete our job. I would highly recommend Brian and will use his services every time I need this service
Catherine HBrian was excellent multitasker trailer was ready a seamless operation this dude is on top of his game put him on my team anytime
Henry FWhen someone places an order, and has add-ons, IE: moving pads, furniture dolly, etc, I would think they should have them available. If not, let them know ahead of time, and not when you are in route to picking up the Uhaul truck. People are moving, they need time to find these things if they are not available. Your corp office should send more, if you dont have enough.
TERI LIt was great. I would definitely rent from them again.
Mark SLocation is off from Google maps and really hard to find.
jacob wTruck was stored in a gated location with keypad access. The individual we talked with walked us through the entire process over the phone, very helpful. Will use again when moving...
Mitch SSignage would really help!
LEAH ATop Notch!
JOSEPH CThis is the second time I’ve rented a Uhaul from Brian. He’s easy to work and is very accommodating. I will definitely recommend him and use him again!!
Amy DThey were very easy to work with and very helpful!
Gwendy MBrian is the deal. He treats you like great friend. I’m so glad to find a friend in uhaul. Thanks again for helping me out, especially on such short notice and your flexibility with my work schedule.
Emil WVery nice customer service
Kevin HBrian went above and beyond to help us with our move and getting the right truck. Thank you again for all of your help Brian!!
William MEverything was fine I’m very satisfied
Leonardo SThe air conditioner went out for a few hours in the afternoon 3 of the driving days. Luckily, it came back on after stopping for late lunch or dinner.
Susan HBrian at this location, absolutely killed it. Proactive, helped me whilst helping those people after me. This man is a gem, keep him as long as possible. He’s meant for bigger things! Allove Allways!!
Kaden HBrian was so easy to work with, especially when I needed to extend my rental an extra day. Everything was taken care of quickly and professionally.
Roberta REXTREMELY helpful. This was my first time and he made it very pain free.
Corley LRental was great! Easy check out/in.
Hans MI could not tell if the location was correct and it was tough to find
Cambria BBrian was amazing. He was able to get me the equipment I needed even though there was a shortage across the nation. Outstanding service and one of the nicest people you’ll ever met!
Stephen Vvery happy can’t think of anything off the top of my head great service thank you
Joseph RStaff was over the top awesome
Ryan R