Customer Reviews for Rose City Self Storage & Wine Vaults

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rose City Self Storage & Wine Vaults

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Elizabeth P. on

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raul Z. on

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service was excellent; Equipment was better than expected

Genevieve P. on

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Tomala P. on

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Thanks!

Theophilus H. on

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I was surprised it was so easy and convenient.

Estella F. on

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Emory N. on

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Jason H. on

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Tyler F. on

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Scott K. on

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Joe V. on

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I rented a truck at the location to be picked up at 3:30 pm then got called 3 times at noon that I was late for my truck. Then I showed up at 3:20 and they said my truck was at a location 2 1/2 miles away at a different location. Luckily the person working at the rose location was able to get me a truck but I had to return it by 8 the next morning?? I had errands to run in the morning that I couldn't, because of headquarters mess up then had to rent a car to go because of the mess up. In the end,it ended up costing me twice as much. Unpleasant for me,but luckily the worker at the rose location helped me emensly! I would have been really in a pickle if that didn't happen. In short, I guess this happens a lot through headquarters. It frustrated him and me. I had to rent from a different company in the morning. Again costing me 2× the money. I hope you can make changes to not have this happen again to me and the guy working at the rose location. If you care about your employees and costumers. Thank you for the service you provide.

Margaret R. on

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Monicia W. on

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It wasn’t so much my experience with Rose City that was terrible, but my experience with the UHaul website. Several failed login attempts and several emailed/texted codes and I was still unable to access my account to complete the Truck Share 24/7 reservation which ended up knocking a half hour off my reservation time, leaving me in a total bind. You guys should really figure out your website and/or an app or kiosk or some way to streamline this process for your customers. As is, it isn’t ‘consumer-friendly’ for anyone.

Aaron Y. on

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Friendly, helpful staff - but the online store was incorrect in stating I could rent moving blankets there

Sherrie R. on

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very nice location and experience.

lauren K. on

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Excellent customer service

glenna A. on

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Janet L. on

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The rental facility was fine. The online rental process is terrible.

Michelle P. on

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Bryce B. on

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The process to get verified was confusing and frustrating. I kept getting a message that I couldn’t be verified. Then, out of nowhere, the alternate person I put down got a call. When creating an account, it shows a percentage of your profile complete, but it doesn’t tell you what else you need to do to complete your profile. From what I can see, I have completed everything, but it’s still at 87%.

Rachel M. on

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The only problem I had was related to where the phone app told me to pick up the truck. It stated it was at a lot about 0.6 miles away and when I drove there I couldn't find a uHaul truck. When I went back to the Rose City Self Storage & wine vaults location, the truck was actually parked there instead of the lot the app said. I wasted 15-20 minutes driving to find the truck. That was my only complaint and hopefully it can be fixed for others in the future. Thank you!

bob A. on

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Jeff B. on

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Only problem was the van was parked about 2 blocks away in a dirt parking lot... carrying a furniture dolly that distance wasn't a great experience. Other than that everything was great.

Austin B. on

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There is no parking for customers that have vehicles they want to leave there for a couple hours. But the process was quick and easy.

Lydia B. on

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While the service was excellent I found my rental was lower on gas than my waiver described. I was charged for not refilling, but filled to the line the gauge was at when picked up though not documented.

Lynn C. on

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Veronica W. on

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Alex L. on

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It was a quick, easy, and friendly experience.

linda G. on

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Have a local number we can contact the office manager at when they are out of the office and have them brief every customer about what to do when the office is closed, as it was (unplanned closure with a note about return time) when we came to return. We could not wait, and when we got no answer on the phone, we did the same as another customer who had gotten through to the office - put our key through the slot. It would have been nice not to have to guess.

Candace C. on

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I was charged for 3 days even though I only had it for 2. The hold amount was not calculated into the final total and I feel like I was overcharged as a result.

Mitchell F. on

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SYDNEY D. on

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MARSHALL J. on

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They charged me $8.50 for gas. I put in $7.00 worth of gas, just before returning the vehicle. The man told me (Joe) that it would use about 10 miles/gallon. I went 10 miles, put in over 2 gallons and still got charged for 2 gallons. That doesn't seem right.

James H. on

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David M. on

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