My experience was horrible. I had a tight window to pick something up and was given a truck with a hole in the gas tank. I noticed the yellow fuel light on when I left the location and immediately added gas. I drove 8 miles to my pickup location and then saw gas streaming from under the truck. Roadside said they'd be there in 45 minutes and they didn't show up for 3 hours. I had to leave the truck to get to an important meeting and was told I had to return to the truck, with my own gas can, that I had to buy at a store, add more gas, and return the truck now that the hole had been patched. It was unbelievable that I was given a faulty vehicle and then it was my responsibility to get it back to the location. Someone should have picked it up for me and comped my payments. Roadside should have at least added gas for me. Instead, I had to make three trips out to the pickup location, two of them with my entire family, to take care of your faulty equipment. Not to mention the burden to the business I was picking up at and the business that I was dropping off at. Those two businesses, in addition to mine, will have to reschedule the entire event again as the move wasn't able to be completed. I spoke with multiple people at Uhaul on the phone and was told over and over that it was my responsibility. Unbelievable.
John H
Rose City Self Storage & Wine Vaults
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97214
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Customer Reviews
- 4.0 Average Customer Rating
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There was trash in the back of the truck and it hadn't been swept. It wasn't a huge deal, but those things are mentioned in the return paperwork so we figured it should be mentioned here.
Cassandra PI reserved an appliance dolly, and when I got there was told they didn’t have one. My reservation was from noon to 8pm. I arrived at 7pm to return the truck, and it was closed which no after hours drop off. I spent an hour there trying to figure out what to do. I had to call the emergency line and was told to take the truck home and return it the next day… which was a HUGE inconvenience for me. Why was my reservation accepted for something they could not do. Very poor experience all around. Will not be renting from UHaul ever again,
Brad ibe full gas all the time
tibebu lThis location suffers from vandalism. Figure out a solution to people stealing gasoline from the available u-haul.
NATHAN H