The gentleman ensured a smooth check-in and check-out process, it definitely helped make the move less overstimulating.
Rownel J
Rose City Self Storage & Wine Vaults
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97214
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Staff was incredibly kind! Someone had left a few jackets in the back of the truck. The check engine light came on and stayed on. Staff said that U-Haul reported this was due to the gas level changing between start-ups and the vehicle is safe to drive, but it was a bit concerning.
Elias PGiven a truck with a hole in gas tank. Lost $25 dollar worth of gas , which put my life in danger had the leaking gas caught on fire, and 4 hours of my time waiting for a replacement . I had to pay a Lyft to take me to the rental location to get another truck.
James HThere was an unhoused person in the UHaul when I opened the back, but he was incredibly kind and vacated the space quickly once I said I needed to drive it elsewhere.
Drew VMy experience was horrible. I had a tight window to pick something up and was given a truck with a hole in the gas tank. I noticed the yellow fuel light on when I left the location and immediately added gas. I drove 8 miles to my pickup location and then saw gas streaming from under the truck. Roadside said they'd be there in 45 minutes and they didn't show up for 3 hours. I had to leave the truck to get to an important meeting and was told I had to return to the truck, with my own gas can, that I had to buy at a store, add more gas, and return the truck now that the hole had been patched. It was unbelievable that I was given a faulty vehicle and then it was my responsibility to get it back to the location. Someone should have picked it up for me and comped my payments. Roadside should have at least added gas for me. Instead, I had to make three trips out to the pickup location, two of them with my entire family, to take care of your faulty equipment. Not to mention the burden to the business I was picking up at and the business that I was dropping off at. Those two businesses, in addition to mine, will have to reschedule the entire event again as the move wasn't able to be completed. I spoke with multiple people at Uhaul on the phone and was told over and over that it was my responsibility. Unbelievable.
John H