The folks there were very nice. Easy in and out. Great location.
Julius V
Customer Reviews for Ross Point Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I originally booked it through the uhaul website it said they were open. When I arrived it was not. They did not have any sign or instruction on how to properly proceed. There not was crowded and difficult to drop off.
VIOLET Hwe got done a day early so tried to go to a location 1.5 miles away. great place the needed my truck had a customer waiting for it to take right then. BUT OH NO WE COULDNT LEAVE IT THERE WE NEEDED PERMISSSION FROM ROSS POINT IN POST FALLS WE CALLED THEM TWICW NO ANSWER TO GET PERMISSION. SO AFTRE 1/2 HOUR WAIT WE DROVE TO ROSS POINT TO DROPMOFF THE TRUCK. GOT IT DONE JUST REALY CRAZT. oNE PLACE CAN TAKE IT THE ONE I ORIGINALLY ASKED COULD NOT AS IT WASNT WRITTEN DOWN ON PAPER
RICK MSlow check in process, had to wait for 30 minutes for help getting a rental truck
Erin GTrailer pickup was quick and easy to do. Minimal "paperwork" that was all done digitally. The U-Haul personnel were very helpful and knowledgeable on all the details of renting a trailer for a cross-country move.
William MProfessional, efficient, and friendly
Craig BIt was an after hour drop off so no personal interaction with anyone. Key drop was not readily visible but did find it.
Roger AGreat service
Bobby WDefinitely will be choosing this U-Haul location going forward. This location is the nicest and cleanest one I have found so far. Great customer service as well!
Amanda TZero
MELVIN PStaff was incredible!
Christopher LIncredible service and quick, kind staff
Luke RQuick, professional and friendly.
Alan SNothing. They were very helpful in every possible way. Pulled the truck around for pickup and even stayed a few minutes late for the return. I love the Donald Trump life size picture in the office
Karl RIt fast and easy to get the truck thanks
Carol PThe vehicle was ready and the gentleman was great in helping with any questions and making the whole transaction as efficient as possible.
Missy WI don't know if it was the owner or an employee at this location, that got me all set up - but he was AMAZING!! It was freezing and he made sure that the trailer was hooked so I didn't freeze. He was friendly and made me feel super comfortable. Please let him know how much I appreciate him being so kind.
Debbie TPerfect. Professional and courteous.
Stephen BThe agent who checked me out with the cruck and checked me in was fast, efficient, helpful.
Mark Topen earlier in the Morning. Waiting until 9:00 to openset us way back on our day
Stan HFuel usage and amount to replenish is imprecise. Suggest including a digital fuel consumption meter… then customer would know exactly how much to replenish at the gas pump.
Richard DWe have used this drop off before in Post Falls ID. Very friendly.
RANDY RJoe is AWESOME!!!
Tim JGreat customer service and very friendly.
Justin HThe
Angela KGreat experience, super helpful!
Taylor rService was great and super helpful!
JEFF RVery nice place with friendly staff. Will use again for my uhaul needs.
Jeffery TStaff were very friendly and helpful!
JEFFREY PBest customer service I have ever received from any U-Haul rental store. Staff is friendly and helpful.
Justin HVery helpful and accommodating
CRAIG GAmazing customer service, flawless transaction, it made an emotional day off moving our son to his new home easier and that was very much appreciated!
Shasta IChecked me in very quickly.
David CI don’t believe I got a credit on the smaller trailer, I could be wrong. Thx again
SCOTT SVery fast check in thank you
Karen SVery helpful service, truck was clean and easy to drive.
Kerry AOnly manager was on duty. He was helpful, and had us on our way in a short time.
Richard JNo moving blankets available despite having them on my reservation. U-Haul should not offer things for rent that these locations that turn out to not even be U-Haul stores if they don’t actually have what you rent!
Matthew LGood service!
TERENCE Hn0
Mark GThe people at Ross Point are outstanding! I have used their services three times now and everything was done top notch every time!!!
Betty BAttendant found the data entry error and saved me from $1400 charge
Timothy HI have rented from them many times, and it has always been great, service in friendliness and helpfulness. Thank you.
Tom KGreat service, highly recommended
Louis MWell done. A good experience, and very knowledgeable. 🤠👍.
don tNo need for improvement! This was the easiest and fastest experience that I’ve had in a long time. The woman who helped me was very helpful and kind.
Samantha SThe lady working this location is so helpful and sweet! I recommend this location to everyone.
Chelsey HThe website would not load and kept erroring out when trying to pick up the truck. We tried on two different phones, incredibly inconvenient. And the check engine light came on in the truck on our way back to drop off after only a 10 mile trip.
Emily SNothing
Brian G