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MELVIN P
Customer Reviews for Ross Point Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was incredible!
Christopher LIncredible service and quick, kind staff
Luke RQuick, professional and friendly.
Alan SNothing. They were very helpful in every possible way. Pulled the truck around for pickup and even stayed a few minutes late for the return. I love the Donald Trump life size picture in the office
Karl RIt fast and easy to get the truck thanks
Carol PThe vehicle was ready and the gentleman was great in helping with any questions and making the whole transaction as efficient as possible.
Missy WI don't know if it was the owner or an employee at this location, that got me all set up - but he was AMAZING!! It was freezing and he made sure that the trailer was hooked so I didn't freeze. He was friendly and made me feel super comfortable. Please let him know how much I appreciate him being so kind.
Debbie TPerfect. Professional and courteous.
Stephen BThe agent who checked me out with the cruck and checked me in was fast, efficient, helpful.
Mark Topen earlier in the Morning. Waiting until 9:00 to openset us way back on our day
Stan HFuel usage and amount to replenish is imprecise. Suggest including a digital fuel consumption meter… then customer would know exactly how much to replenish at the gas pump.
Richard DWe have used this drop off before in Post Falls ID. Very friendly.
RANDY RJoe is AWESOME!!!
Tim JGreat customer service and very friendly.
Justin HThe
Angela KGreat experience, super helpful!
Taylor rService was great and super helpful!
JEFF RVery nice place with friendly staff. Will use again for my uhaul needs.
Jeffery TStaff were very friendly and helpful!
JEFFREY PBest customer service I have ever received from any U-Haul rental store. Staff is friendly and helpful.
Justin HVery helpful and accommodating
CRAIG GAmazing customer service, flawless transaction, it made an emotional day off moving our son to his new home easier and that was very much appreciated!
Shasta IChecked me in very quickly.
David CI don’t believe I got a credit on the smaller trailer, I could be wrong. Thx again
SCOTT SVery fast check in thank you
Karen SVery helpful service, truck was clean and easy to drive.
Kerry AOnly manager was on duty. He was helpful, and had us on our way in a short time.
Richard JNo moving blankets available despite having them on my reservation. U-Haul should not offer things for rent that these locations that turn out to not even be U-Haul stores if they don’t actually have what you rent!
Matthew LGood service!
TERENCE Hn0
Mark GThe people at Ross Point are outstanding! I have used their services three times now and everything was done top notch every time!!!
Betty BAttendant found the data entry error and saved me from $1400 charge
Timothy HI have rented from them many times, and it has always been great, service in friendliness and helpfulness. Thank you.
Tom KGreat service, highly recommended
Louis MWell done. A good experience, and very knowledgeable. 🤠👍.
don tNo need for improvement! This was the easiest and fastest experience that I’ve had in a long time. The woman who helped me was very helpful and kind.
Samantha SThe lady working this location is so helpful and sweet! I recommend this location to everyone.
Chelsey HThe website would not load and kept erroring out when trying to pick up the truck. We tried on two different phones, incredibly inconvenient. And the check engine light came on in the truck on our way back to drop off after only a 10 mile trip.
Emily SNothing
Brian GNone
Janet DGreat service, nice people, would recommend to others and will return for any uhaul needs in the future!
Stacie LOnly thing missing was ratchet straps for sale but easy to pick up locally. Staff very helpful.
PATRICIA CIn person Customer service was awesome, a real asset to the Ross Point lication!!
Marc MThis U haul location was wonderful, and the woman who works there ( Thursday May 16 8-5) was the BEST! If I had been asked to rate the original U haul in 83815 zip code I would give 1 star. The original uhaul did not honor my 3 week ahead reservation, sent me to another uhaul who only had a trailer almost twice the size and safety of what a subaru should tow. Calling around on our own we found exactly what we wanted/needed at this location. If it wasn't for this location and the woman who helped us, I would never be using uhaul again. Thank You!!
James PAir conditioner went out on truck and sales people could care less
Jason CDon't change a thing!!!! both ladies were fun and kind and almost in a les schwab way ran out to help us check in the truck!! they were awesome!
Martin TAmazing service
andrew cYoung lady behind counter was very nice and helpful...
Gary DThought when we first got the trailer it was clean, but we should have wiped down on the inside. After we arrived in Charleston SC, we saw that everything got dirty from the inside of the trailer.
Carolyn L