Customer did not leave a comment.Richard C.
Customer Reviews for Ross Point Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Krysten F.
Customer did not leave a comment.Terrance J.
First reservation was taken by someone else. I then reserved at another location in liberty lake and when I went to pick it up they said they don't have that truck. The app did not work for drop off. I called 4 times and no one answered. After all of that my credit card number was stolen and I have to change all of my payment info to a new card. Thanks for making my life 10x harder.Cameron A.
Road construction made it awkward to navigate but the large open lot size was helpfulJacqueline C.
Against to make clear of my disappointment, I'm copy and pasting the first lineZ Absolutely awful experience in total and not so much this location. Reserving equipment is just an imaginary idea.. nothing is actually reserved. The app doesn't work. The employees you call on the phone are pretty rude and unsympathetic to the problems the company created, they also don't know where to transfer you when you need to make changes. I also rented 2 pieces of equipment that I had to drop off at 2 different locationsâ€¦ so that was stupid. Overall, a terrible experience.Lance A.
Customer did not leave a comment.Scott B.
Jesse was very friendly and helpful with my trailer pickup experience. I will absolutely use this location for all my Uhaul rentals in the future.William M.
Customer did not leave a comment.Darlene D.
Person running store was not helpful and no help loading trailerJohn D.
Customer did not leave a comment.DENNIS L.
Customer did not leave a comment.Mike E.
Customer did not leave a comment.DALE R.
Guy working here was absolutely amazing! Very nice guy and more than willing to help and get us all setup for the car dolly I was needing! I will definitely come back again the next time I need another trailer or dolly. They've earned a faithful customer at this location.Wyatt R.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.Nick C.
Customer did not leave a comment.Deborah O.
Well run and efficient.Jeffery T.
The customer service was excellent!Allen A.
Customer did not leave a comment.Emily V.
Jessie took great care of us. I would highly recommend renting from Ross Point!Jacquelynn Z.
Customer did not leave a comment.anthony B.
Customer did not leave a comment.Jason B.
Not much, everything went smooth and no wasted time. Everything was as presented.VERN W.
Customer did not leave a comment.STEVE F.
Thank you for your help!!!Cherokee A.
Customer did not leave a comment.Ashley S.
Customer did not leave a comment.Richard S.
Easy reservation and pick up along with self-dropoff make it easy to rent a truck when needed.Kevin A.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.Kyle Z.
Jessie was excellent through the entire checkout/pick up process.Jamie T.
Customer did not leave a comment.Ryan N.
Very helpfulWm F.
This was the best experience I have had with a rental company.Christine D.
The website, although user friendly, is not very effective. Even though I had 5 bars the website repeatedly freezer after every step. I had to restart the entire process 5 times while trying to return the truck. I had to restart 3 times while trying to pick it up.Tristan B.
Everything, including Jessie, was fantastic; I would never rent a UHaul from any other place!gary P.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.William J.
No improvements needed-fast efficient.Steven R.
Great staff friendly as alwaysJOHN P.
Great service.Dave S.
Helpful and the check out was simple!Delia B.
Maybe dont have a giant card board cutout of trump in the office. And they left a cardboard advertisement covering the windshield that I had to return to the office.Bridget T.
Customer did not leave a comment.TRACY M.
Customer did not leave a comment.Bradley R.
I made the Rental purchase had my destination drop off location and before I get there they call and change the drop off location 60 miles away and if I didn't go there it would be 265 dollars additional this is un acceptable This had nothing to do with the pickup location they were greatJames C.
The lady at the desk she's been there for a long time I can't remember her name but she knows what she's doing and always takes good care of me I really appreciate her and she's an excellent asset to your organizationRyan K.
Clunky, unusabe,unusable,, and far too much time to use mobile pick up service. 0 out of 10 for mobile pick upMatthew B.
Customer did not leave a comment.Travis W.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Marc N.
Customer did not leave a comment.MATTHEW H.
Remove the full size flat Trump from the office.Terry D.
Customer did not leave a comment.Donald K.
Fabulous location, extremely helpful!David C.
Scheduling, pickup, and drop off easy with no problems whatsoever.Donald K.
This was among the best Uhaul experience I've had in 40+ years as a customer. Quick,easy, affordable and hassle-free.ROBERT N.
This location had excellent and friendly service. Thanks!!LONNIE R.
It was raining and the uhaul was leaking and wet and muddy inside.Hannah S.
The service is excellent here, no complaintsMaurie W.
Customer did not leave a comment.Robert J.
This about the best uhaul location with superior customer service.Curtis F.
Customer did not leave a comment.JENNIFER P.
Customer did not leave a comment.GEORGE M.
Customer did not leave a comment.Joseph K.
Your app didn't work and I sat on hold for 45 min. Without an answer. Very disappointed.SCOTT E.
Love this location!DIANA G.
Friendly service and convenient 2 minutes from freeway access... Everything was easy, clean and great. Recommend location.Mikal N.
Great Thank youDIANA G.
Customer did not leave a comment.MARK C.
Customer did not leave a comment.Kevin D.
The hours of operation made this a mistake. I needed to return by 7:15am and no one there. Tried to drop off on Saturday at 5pm and no one there. Won't be back.Theresa B.
Rent with PenskeClayton W.
Staff was excellent, truck worked perfectly.DAVID F.
Customer did not leave a comment.MICHAL M.
Provided excellent customer service.Donald R.
Customer did not leave a comment.CHAD B.
Customer did not leave a comment.JOHN F.
Probably about the best u-haul I've ever been to.Curtis F.
I made my reservation and pick up at the Coeur d'Alene Idaho location but arrived after traveling 1800 miles to learn they did not have the truck available. Was then redirected to pick up at the post falls location. It was inconvenient and caused more time then I allocated for.Kelsey T.
The employee that helped me was extremely nice. The webiste check-in is ok, but needs a lot of improvement. This is my second go with it and it really is not beneficial unless it is after hours.DANIEL W.
Service was excellent; no suggestions for improvement. I rented a truck at another U Haul location in Post Falls prior to this because this location did not have one. I must say, the truck was in better shape at this location. I will rent from here whenever possible.David K.
Customer did not leave a comment.Chelsey H.
Customer did not leave a comment.FRANK U.
Customer did not leave a comment.Matthew C.
I wanted to drop the trailer a day early and it was past the closing time bit someone was still there way past closing and checked me in anyhow! Thank youLonnie R.
I returned the equipment a day early & was still charged for 2 daysâ€¦fn bs!William K.
Customer did not leave a comment.Beth R.
Customer did not leave a comment.DONNA O.
Customer did not leave a comment.James R.
It was great from beginning to end. Everyone we talked to at U Haul was helpful and polite. Thank you everyone!Larry R.
Nothing moreStephen E.
Dropped off after hoursJennifer T.
Customer did not leave a comment.Kathy T.
Customer did not leave a comment.WILLIAM M.
Nice People, excellent serviceKEN A.
It's a great feeling to be remembered from the staff. Maybe consider some sort of step assistance for your trucks. The team ensured the car was secure & clean. The long trip from Idaho to California went well.Ben C.
No supplies available, just rental trailers.Larry S.