Customer Reviews for Route 3 Self Storage
(U-Haul Neighborhood Dealer)

405 reviews

9300 Rte 3   Saint Stephen, NB E3L4X5

(506) 466-2810

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(506) 466-2810

9300 Rte 3
Saint Stephen, NB E3L4X5

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They are very helpful in getting the trailer googled up and getting you safely on the road.

Elizabeth R. 
Rating:
3.0

The equipment was clean, but not fit for the road. Exhaust leaking, appeared to have a center bolt problem going down he road and used about twice as much fuel as expected. $260.00 in fuel.

JIM R. 
Rating:
5.0

good service

MALCOLM B. 
Rating:
5.0

Customer did not leave a comment.

EDDIE M. 
Rating:
5.0

Customer did not leave a comment.

BILL E. 
Rating:
5.0

Customer did not leave a comment.

TOM G. 
Rating:
5.0

Fast, easy and professional service. I use this Uhaul location every time I need to move my large belongings

Jason A. 
Rating:
3.0

Better selection available

Malcolm H. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

Allison F. 
Rating:
5.0

The cost of the drop fee in London, Ontario was prohibitive, which meant that I had to haul the trailer all the way back to NB empty. This seems like a waste and was inconvenient for us.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

APRIL F. 
Rating:
5.0

Customer did not leave a comment.

ADAM D. 
Rating:
5.0

Very friendly and professional man.

david S. 
Rating:
5.0

Clean and well maintained location and very friendly, great service. Thank you

John L. 
Rating:
5.0

The app is a little hard to access, maybe consider a qr code for easy access where key box is

Jody R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Greg A. 
Rating:
5.0

I stated this before on renting a locker from Route 3, Mr. Stacey Hanson is a Class Act, he is a total professional and a credit to your Company and is more than deserving of a Bonus and a Raise. TY, Mr. Hanson.

BOBJill F. 
Rating:
5.0

100% Satisfied! A quality Business with excellent client care. I’d like to personally recognize Mr. Stacey Hanson as a Truly Professional individual and any Business Should Be Proud To Have Him as Frontline Staff, HE IS WHAT YOU BUILD A BRAND WITH. That Gentleman definitely needs a Raise.

BOB F.  |  Overall Experience 
Rating:
1.0

The reservation was not client service orientated. I was hung up on and transferred into the “queue” to wait for 45 min. This was done 4 times waiting 4 hours total. They wanted me to originally pick up the uhaul in the USA ( please keep in mind the Covid protocols where in place as well ). It was finally arranged that I had a truck but the reservation was for a 10' but received a 26' truck 12 hours before. I had no choice but to use this which doubled my gas usage reflecting in a list of money. Extremely unhappy with the service and reservation options. . I recommend you fix your reservation options to your clients

Phil W. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
3.0

I dropped the truck off after hours and so did not meet any personnel. However, by 7:30 the next morning I promptly had an email receipt from them.

Elizabeth R. 
Rating:
5.0

Great service and equipment is top notch. Always very helpful here.

Chuck B. 
Rating:
5.0

Customer did not leave a comment.

MARTYN D. 
Rating:
5.0

Nothing needed. Perfect service

william dureal R. 
Rating:
5.0

I was very pleased with the great service and the equipment was in very good condition.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

Customer did not leave a comment.

Pritesh B. 
Rating:
5.0

Customer did not leave a comment.

Ivan K. 
Rating:
5.0

Great experience overall

Juan H. 
Rating:
5.0

Very helpful and friendly. The guy came out and attached the trailer for me. Was friendly and courtesy was fantastic. I commend him for his help and detailed information, and instructions.

Dureall R. 
Rating:
5.0

Customer did not leave a comment.

Jessie K. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

This location and service was excellent.

SHAWNA C. 
Rating:
5.0

Customer did not leave a comment.

COLIN M.  |  Overall Experience 
Rating:
5.0

He lied to us about how much fuel I had to put in on the return of the truck

JESSETHOMAS B. 
Rating:
5.0

Customer did not leave a comment.

M-RANDALL S. 
Rating:
5.0

Thank you for the friendly & professional service!! Very accommodating. Definitely recommend Route 3 Self Storage!

MARY G.  |  Overall Experience 
Rating:
3.0

The staff was very friendly and great to deal with. But the tires and truck are in hard shape and driver didn't feel safe enough to drive truck for the intended purpose. I had to bring truck back early

CHAD MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

ian R. 
Rating:
5.0

Customer did not leave a comment.

GAVIN G T. 
Rating:
5.0

Customer did not leave a comment.

GORDON R S. 
Rating:
5.0

Route 3 Self Storage is a great location and staff was helpful and friendly. This was a smooth and easy rental and UHaul helped me through a bit of a tough spot between moves. Thanks.

Ronald James B. 
Rating:
5.0

Everything good.. went smoothly

ALISON B. 
Rating:
5.0

Customer did not leave a comment.

IRSHAD A. 
Rating:
5.0

Customer did not leave a comment.

ADAM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT R H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN GLEN C. 
Rating:
5.0

Customer did not leave a comment.

RODNEY WAYNE G. 
Rating:
3.0

Truck was in stock, but having reserved truck 1.5 months in advance of needing, called day prior to pick-up and was told they weren't sure if it would be there and I may need to go to another location 1 hour away. If a reservation is made well in-advance, there should be no doubt it will be available for pick-up at desired location.

JIM F. 
Rating:
3.0

I had a terrible experience getting my truck on a Sunday. I did it all online. I got the truck number and the keys from the box. I should say first that I requested a 15' truck initially but was told they would not have one and they would upgrade me to a 26' for the same price. They key I got was for a 26' which was parked between 2 others. When I put the key in the ignition and depressed the brake to start, I got a weird noise and key would not turn. I called UHaul and waited 20 minutes to speak with someone. They told me they did not know what was wrong so put me through to Roadside Assistant. The man I spoke with there was very nice although he said he was not a mechanic and couldn't really help in that way. He told me to go home and he would call me to figure something out. About a half hour later, after he spoke with a mechanic, they realized that I had thr wrong key. They key number I had belonged to a 15' truck. There was a 15' in the lot but I assumed it must have been for another client. The key did work in this truck although I had rented a dolly as well and it was not in the truck. I spoke with a man at this location on Monday and he was confused that I had not taken my key from box 1 and the first truck which he had prepared with a dolly for me. He said that whoever prepared this contract up had messed it up. He apologized and was not sure how it happened. I actually was quite shocked that UHaul had not offered to do something for me given the loss of 4 hours moving time, no dolly and the total inconvenience and frustration of the situation. I think they may have reimbursed me for the 2 day dolly rental but have not actually checked my credit card. This was a terrible experience and I would not recommend anyone to pick up a UHaul after hours at a location. I thought maybe as a gesture for my inconvenience maybe they would just charge for one day rental but no, nothing was done in that respect.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT JAMES H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P B. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

I had to drive 3 hours instead of 10 minutes to get the trailer. Have the equipment ready where I reserved it months ago.

Brian Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Nelson P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LOUISE W. 
Rating:
4.0

Customer did not leave a comment.

IAN B. 
Rating:
5.0

Top shelf, the attendant acted like the owner in care and service. if he was not the owner then the owner has hired well.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

COLBY JOHN B. 
Rating:
1.0

After hours experience was horrible...will never recommend to anybody...a nightmare...definitely will write 1 * reviews everywhere I can. Was fully booked 24 hours ahead and toked us almost 2 hours to get the key the next day ....worse exercise ever ...never again

SIDNEY HARRIS T. 
Rating:
5.0

Route 3 self storage is very clean and has very high standards. Their staff went out of their way and contacted me to make sure I had no problems.

Michael Troy M. 
Rating:
3.0

Customer did not leave a comment.

Kadeem Sinclare A. 
Rating:
3.0

From: Darrell [mailto:wearedb@nbnet.nb.ca] Sent: May-11-21 1:23 PM To: 843006_AFM@uhaul.com Subject: FW: U-Haul Contract 93532377 SECOND REQUEST From: Darrell [mailto:wearedb@nbnet.nb.ca] Sent: May-03-21 8:47 AM To: '843006_AFM@uhaul.com' Subject: Trailer rental 4x8 Bathurst to Bayside I rented an identical trailer and returned on April 24, 2021 and was allowed 3 days. This one only 2 days. Is this an arbitrary decision? Regards Darrell Darrell B Weare CPA CA CPE

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN SARAH J. 
Rating:
5.0

Great service, very accommodating and friendly - a good experience, thank you.

john G. 
Rating:
5.0

Customer did not leave a comment.

GARY BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M M. 
Rating:
5.0

Customer did not leave a comment.

KELLI M MCINNIS M. 
Rating:
2.0

The alignment was severely misaligned. The vehicle constantly pulled to the side. The "check oil" light came on with a warning that the oil was only at 10%. The staff did not care when I told them - it was the end of their day, so they thanked me for telling them about their negligence and billed me on Monday. The floor heaters did not work - my feet were literally numb for the entire drive. I forgot to mention this at the time as I was pissed off and trying to take the high road. I reserved a vehicle, but still had to call the afternoon before to make sure they didn't rent it to someone else. Embarrassing and dangerous level of service. The alignment being so out of whack could have been disastrous for a less experienced or or less attentive driver. There clearly needs to be a safety review at this establishment. I'm happy to discuss further to ensure this type of situation doesn't happen to someone else. Thanks for reading but no thanks for the experience, Adam Ganong 506 292 1114

ADAM PHILIP G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

wet seamless and wasy

LARRY W F. 
Rating:
5.0

Keep doing the same

william B. 
Rating:
4.0

A 10' truck was booked Sept 18 for Oct 25, however 3 days prior, U-Haul notified us that we would be getting a 15'. This longer vehicle posed a parking and manoeuvring problem for us at our residence, causing us to load items using our own dolly and the truck ramp which involved more lifting and lowering and pushing of items which was difficult for us as we are seniors. The original plan had been to back the 10' up to the level deck at the rear of the house. Due to the distances and time involved to drive to other U-Haul centers, going to fetch a 10' truck at another depot was not an option. We also expected either unlimited mileage or at least some grace mileage included since it was a round-trip rental. The speedometer was in miles per hour only, which made keeping to the speed limit a problem (in Canada we go by km per hr) and there was no cruise control. Because the rental company is not open on Saturdays or Sundays, we had to rent on a Friday and return on Monday for a total of $496. Whenwe received the phone call telling us we would be getting the 15' truck, the question was posed "why? as we had seen one sitting on the lot all the previous week?" and we were told, "someone in St. Stephen needed it" ... we thought booking the truck well in advance would have given us priority, but I suppose U-Haul saw it could make more money by renting us the longer truck to go to Sussex, NB and back. Since customer satisfaction doesn't seem to be at the fore front of U-Haul's operation, we were actually surprised you even wanted a review from us ... for all the good it will ever do us, we almost didn't write this review because it is doubtful we will rent again from U-Haul in the future.

william V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Stacey was excellent to deal with!!!!!!

DEBBIE C. 
Rating:
5.0

Customer did not leave a comment.

chris J. 
Rating:
5.0

Staff there is super patient and helpful. We are first time trailer users and he went thru all the ins and outs for us. Really appreciate it.

vivian P. 
Rating:
5.0

it was great

BEV V. 
Rating:
5.0

Excellent service in Saint Stephen.

Grant D. 
Rating:
5.0

Stacy was extremely helpful and professional in assisting me with the trucks. Thanks!

GORDON L. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
4.0

Customer did not leave a comment.

Dragutin V. 
Rating:
5.0

The knob was missing on the driver's side window crank and the window whistled on the highway.

Adam K. 
Rating:
4.0

not much

ROBERT W. 
Rating:
5.0

Great service. Able to get the size of truck that was needed.

gary M. 
Rating:
5.0

Customer did not leave a comment.

jeff R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Excellent to deal with and forest equipment.

Matthew W. 
Rating:
4.0

Thank you

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

BILL K. 
Rating:
5.0

nice equipment,good rates and we are very happy

DAVE D. 
Rating:
5.0

Nothing, very friendly professional Service and answered all my questions.

Gary I. 
Rating:
1.0

the complete rental was terrible !!!!!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
4.0

Really Amazing People helped me 100% Will recommend

ADAM A. 
Rating:
5.0

Very good service

Stanimir P. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

This place is very clean and the customer service is excellent and great people to deal with. Big parking lot for turning large trailers and trucks, 24 hour access and easy off load of your things.

LISA M.  |  Overall Experience 
No reviews have been submitted for this location.

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