Customer Reviews for Route 65 Motors
(U-Haul Neighborhood Dealer)

262 reviews

1702 Rte 65   Ellwood City, PA 16117

(724) 824-1987

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 4/25/2021: Closed
  • 5/1/2021: Closed

Services at this Location:

Contact Us

(724) 824-1987

1702 Rte 65
Ellwood City, PA 16117

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 4/25/2021: Closed
  • 5/1/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great people to work with!

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Owner was extremely nice and wonderful to work with. Explained everything and did a wonderful job.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

NORMA W. 
Rating:
4.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

They were very helpful in getting me what I needed and accommodating the pick up. They were great!!!

STACEY M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN Z. 
Rating:
5.0

I can't think of anything that needs improvement. The whole rental experience was much easier than expected. Mr. Houk was friendly and efficient, and he explained everything about how the truck and ramp worked. The only problem we had was during the self-check out because for some reason we couldn't get my phone to share my location which meant we couldn't proceed past that point. However, we managed to share the link to my daughter's phone and completed check out that way. Not U-Haul's fault, just be aware that was an issue. I will definitely use this rental location again when the need arises. Thank you to Mr. Houk!

Lynn F. 
Rating:
5.0

Customer did not leave a comment.

BRANDYN K. 
Rating:
5.0

Absolutely first rate service and customer care. Will use this center the next time I need a rental.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

erik F. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Lucille W. 
Rating:
5.0

Everything was ready for me when i picked up. They were great!

Stacey M. 
Rating:
5.0

Customer did not leave a comment.

nico B. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Joann G. 
Rating:
5.0

Not applicable.

Na'im B. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

Tracey C. 
Rating:
5.0

Efficient service. Very pleased with this rental location.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Kristy M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Had problems with the online pickup/dropoff

Carl B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

nothing, the guy was the best

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Nikki D. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Fred V. 
Rating:
5.0

Customer did not leave a comment.

STACY T. 
Rating:
5.0

Very helpful and easy to deal with

Brandon H. 
Rating:
5.0

They were great from start to finish. Extremely helpful during the stressful time of moving. Made things almost too easy for me!

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
3.0

I asked for a Dollie ,there was t one in it . But it was unlocked ,so it could have been stolen . There was one truck sitting there with the keys on the tailgate. Had to go rent a Dollie from a hardware store .

Joy H. 
Rating:
4.0

We got rental during corona outbreak to move my daughter. Had problems with remote rental but Tom from the lot helped us through it and got us the truck we needed. Thank you Tom

Robert K. 
Rating:
5.0

I appreciate the guy to take the time out from family emergency which I call it family emergency. I wouldn't expect someone to ever do this but I really sincerely feel bad to take him away from his family at that time. But I got say thank you. You are awesome and I'm so sorry to have you leave your family at that time. I send my condolences to you and your family. Thank you.

Valerie K. 
Rating:
5.0

Nothing. Excellent service!!

Nathaniel H. 
Rating:
5.0

Overall great service! They even had the truck warmed up for me!

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

brandon H. 
Rating:
5.0

I was really happy with everything. The inside of the uhaul was dirty, it didn't matter to us, but it bothered me because it said to make sure it's clean when you drop it off. I'm not cleaning up after someone else.

Amy G. 
Rating:
3.0

The guy that helped us went above and beyond to accommodate us by picking up the truck we rented so that we wouldn't have to go to two locations to pick up equipment! The young lady Peyton(Highland town, MD location) also went above and beyond to make our reservation at a reasonable cost to us! Which we appreciated, as she didn't have to do that! Great experience!

Sheryl B. 
Rating:
5.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

Clayton Y. 
Rating:
3.0

Was a fast and easy process overall. I just didt like the drive to the location. Had nothing to do with the site.

rebecca S. 
Rating:
3.0

Software needs updated as checkin was very long due to issues with software

Sharon C. 
Rating:
5.0

Refund me my Uber fee

David C. 
Rating:
5.0

Tom was able to match Penske's offer for the rental of a 26' truck, car carrier and other misc. items. His directions regarding the set up of the car carrier were very helpful and he got us out of the yard quickly.

George M. 
Rating:
5.0

This guy is a one man show and does a GREAT job making sure the customer is very informed about the specifics about the vehicle being rented. I had AMAZING help loading the 26' truck, not only without incident but they were also able to pack it efficiently enough to get EVERYTHING in the truck. All I can say is it was an AWESOME stress free experience !!!

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Alaina P. 
Rating:
4.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
5.0

Customer did not leave a comment.

Christine N. 
Rating:
5.0

Excellent Service and the equipment worked perfectly. Thank You

Ron D. 
Rating:
3.0

Small and the owner does it all so be patient . Uhaul was transitioning new computer system so there were glitches but not his fault

Catherine T. 
Rating:
2.0

Customer did not leave a comment.

Katelyn M H. 
Rating:
5.0

Very friendly and very personable I would recommend them to anybody

Scott B. 
Rating:
5.0

Customer did not leave a comment.

GUY G. 
Rating:
5.0

Customer did not leave a comment.

Lara S. 
Rating:
1.0

Drop off location no longer does Uhaul. App and website are not user friendly for one way rentals. A disclaimer is needed stating that it does not handle one way rentals.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

The representative who helped me went above and beyond explain everything in detail and made the process as easy as possible.

Seth S. 
Rating:
5.0

Customer did not leave a comment.

Brandy B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

julie C. 
Rating:
5.0

they were very accomodating

Rebecka W. 
Rating:
5.0

Nothing! I give an A+ across the board. Fantastic experience. I highly recommend this location. Do not hesitate.

tony J. 
Rating:
5.0

Very personable experience. Offered an easy drop off solution if I couldn't get there before closing. Extremely helpful. Will use this office again when I need to rent equipment.

Jonathan T. 
Rating:
5.0

Very smooth transaction and nice guy

Judith D. 
Rating:
5.0

Customer did not leave a comment.

Toni C. 
Rating:
5.0

Very helpful and instructive!

Mary S. 
Rating:
4.0

Truck rattled excessively, Middle seat shook so badly weight it down, Outside mirrors shook badly was like looking in a double exposure.

Patrick H. 
Rating:
5.0

Tom was very knowledgeable and friendly. I will be sure to do business here again.

Ryan F. 
Rating:
5.0

This place is great! Friendly owners. Convenient and quick in-and-out.

Candice D. 
Rating:
5.0

Customer did not leave a comment.

Candice D. 
Rating:
5.0

They are always nice and they go out of their way to get us the best rate. Erika Is

Erika C. 
Rating:
5.0

Customer did not leave a comment.

Charlee W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Everything was quick, easy and very well priced!!!

maria W. 
Rating:
5.0

very helpful and professional

stephen C. 
Rating:
5.0

Great experience. Made our move less stressful

Paul G. 
Rating:
5.0

Put screw jacks on the trailer tongues before one of your representatives has a back injury

Larry T. 
Rating:
5.0

Tom Houk, owner of Route 65 Motors, provided superior service in all ways. I recommend Route 65 Motors for anyone wanting reliable, honest and well-explained U-Haul service. You can't go wrong with Tom!

Jim O. 
Rating:
5.0

Very personable and helpful with introduction to the equipment.

Amelia J. 
Rating:
5.0

Everything was fine thanks

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Jackquelyn S. 
Rating:
5.0

Tom went above and beyond great service What an asset he is to U-Haul

Donald M. 
Rating:
5.0

Both locations were excellent and accommodating to me the customer. Thank you

Judith M. 
Rating:
5.0

you cant improve on this place its top notch. they are very helpful they make renting very easy

Richard E. 
Rating:
5.0

Very helpful! 5 star service!

Heather M. 
Rating:
5.0

They were awesome. I had a last minute need for the trailer and truck, and they jumped right in and stepped up. Even helped me load my car! Just couldn't be better service. A lifesaver! Highest praise.

Ethan B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

richard U. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Amazing customer service experience everytime I come

Robert T. 
Rating:
5.0

Route 65 Motors worked with me to accommodate my moving schedule. I'm recommending them to anyone in the area.

Marge C. 
No reviews have been submitted for this location.

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