Customer Reviews for Route 66 Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Route 66 Auto Repair

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Dorothy M. on

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Computer system was down nationwide but the agent found a manual contract to get me on my way. The van was very comfortable for a trip of 400 miles and held a surprising amount.

Lisa G. on

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This has by far been the quickest, easiest and hassle free rental experience ever. It has nothing to do with U-haul and everything to do with the location.

riaz r. on

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Excellent and cordial service

Lynne J. on

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Steven T. on

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Expanding parking lot.

Ernie L. on

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YOUNES Y. on

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Lucira I. on

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The gentleman was very friendly and the whole process was fast and convenient.

Larry D. on

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William P. on

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DANIEL R. on

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Staff is wonderful. Professional, knowledgeable. Great service.

gilbert a. on

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your truck suspension in need of repair, unsafe to drive!!! I do not recommend to a friend.

Ronald B. on

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overbooked trucks

MICHELLE M. on

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Andrew W. on

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Lauren S. on

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See previous comment -- I did not visit either the pickup or the drop-off location, but I wanted to comment on my overall experience.

SALVADOR R. on

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Lucas H. on

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Carolyn C. on

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Great Service

sian h. on

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We were quoted One Price when we got there it was different. That's not a good thing. No one needs to be surprised, when moving it self has enough surprises.

Henry A. on

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EDDIE C. on

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These folks are great, use their services often. Can't really improve on something that needs no improving

mike s. on

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Yolian B. on

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RIAZ R. on

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Friendly and responsive folks!

RACHEL G. on

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Noel R. on

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As always the staff are awesome!!

Alice S. on

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viktoria b. on

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Kelly D. on

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Noel R. on

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Love this location. I rent here frequently and it's convenient. Staff are always so friendly.

Maria A. on

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Great service! Would definitely return next time I need a moving truck. Thank you so much!

Stephanie W. on

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Very simple! Reserved it online, it was ready when I got there, it was a breeze!

Jimmie W. on

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William S. on

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ABEL G. on

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Ted G. on

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Christine W. on

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We got a new cargo van that was really nice and clean. It was comfortable and worked out great!

Tom D. on

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Very pleased... when I need to move again I will come back here which will be in about a month!

Charles S. on

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The gentleman that helped me was very helpful and polite. Great Asset to the Uhaul family.

Kim B. on

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Fred V. on

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DEEPAK C. on

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Kyle H. on

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john h. on

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Also courteous and professional

ROB C. on

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the manager stayed after hours to rent the truck to me. greatly appreciated

manuel T. on

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Fast, friendly service

William Y. on

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Cindy Y. on

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Cold water on hot days!

NIcole C. on

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stephen n. on

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Troy S. on

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Quick and easy, no problems at pick up of rental truck

Casey B. on

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Nicol A. on

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LORIE A. on

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MICHAEL R. on

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EDDIE C. on

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Daniel C. on

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Shop smelled of cigarette smoke, gas was below 1/2 a tank. But, they marked it at 1/2. I prefer the guick online check in with photos of gas and mileage - can't go wrong with that process.

George W. on

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Tried the automated system for drop off but could not get the system to recognize the location. Even had a computer professional try and fail. Note, the next day the person at drop off was very helpful and friendly.

Marcelino B. on

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the appliance dolly that I rented was not working properly

JOSEPH C. on

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Jay P. on

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Bruce K. on

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Leonard M. on

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Lei W. on

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Vicki W. on

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Outstanding service!

LANA B. on

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KIM P. on

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When asked if I wanted the additional insurance I declined. There was a problem with the first set of paperwork and was redone but the insurance was added without my permission. It was later during my trip I discovered the added $56. I didn't complain as I figured there wasn't anything could be done after the fact. I just think it important to let your company know about this dilemma. Thanks for your consideration!

Bruce J. on

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First class operation, nice people

MICHELLE M. on

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DALE P. on

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Linda S. on

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Hugh M. on

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There was an appliance cart in the truck we were renting and it was not known to personnel handling our paperwork until the truck doors was opened after being told such a cart was not available at the site. Went through a number of communications with alternative sites before the doors were opened. This was not necessary. Most of my concerns were about the location for pickup, This changed twice in two days. I believe this was out of the control of the location personnel?

ROBERT J G. on

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Preston was great very helpful and informative. Great service and will definitely refer others to him.

Jennifer S. on

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I think the location just needs to keep up the good work.

emerson m. on

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CLARA J. on

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david i. on

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The biggest issue was your failure to provide the right equipment and to have equipment in working order.

Brian N. on

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Sylvia M. on

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jackie r. on

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linda l. on

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All went smooth and professionally - thank you!

JANINE h. on

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jack C. on

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From the voice on the phone, the web site, the counter people to the man who put me in the driver's seat, the staff were kind, respectful and helpful. The prices were fair and the equipment well maintained. Even liked the parking place I got.

Shalimar L. on

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Seat is to well used, needs replacing.

Jay C. on

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dwight e. on

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Great customer skills

Luis M. on

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This is the third time I rent from this location, last year to move some things from a storage unit and twice this month, actually, for our final move. yiu can't go wrong with these guys. They're always very friendly, helpful and courteous. Thank you guys!! Will definitely recommend anyone moving in this area to this location ??

James J. on

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Fantastic thanks!

BRIAN G. on

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Don't close uhaul stores before there actual closing time . Went to uhaul on vineyard / 10fwy had my trailer reserved, show up and t was close . It was 5:30 and store hours was till 6:00. Called uhaul lady on phone was so helpful found my another trailer couple miles away

John P. on

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very friendly and helpful staff. Was a pleasure dealing with them.

ANA D. on

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Richard K. on

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Jack S. on

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Everyone was friendly and very professional.

Kun L. on

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CHARLES N. on

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Everything was great saved me a lot of money!

Earl L. on

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thomas k. on

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Gary H. on

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NANCY BELINDA N. on

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I rented at Route 66 in Upland, horrible customer service. The owner was not helpful and everyone passed the buck. I was quote one rate and was overcharged! I have an invoice for $166.00 and another for 78.00 then checked my account was charged 99.00 one day 95.00 another and just yesterday charged 2 times at a rate of 35.00 and some change! I am not happy and have filed a claim. I need the regional manager to call me, Frank was very rude!