Location was super friendly and quick, unfortunately the truck was leaking the oil and messed up whole driveway. For location 5 star for truck 1 star. Overall 3 stars
Jamalbay R
Customer Reviews for Route 88 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Such an easy rental experience! I’ll definitely be back.
ROBERT GStaff was very helpful and ready for me at open
RUSSELL JThe counter person working was very friendly and quick. I was in and out with my rental. Easy return process.
TEDDY DI don't know.
MARILYN FGood product. Good prices. Friendly and knowledgeable staff.
John HThe lady who helped us was very friendly!
ROBERT KThe team at Bethel Park was very nice, very helpful and very professional. We had a change we wanted to make at the time of pickup and they took care of all of the steps to make it happen. We even asked for advise on which of the suggested GPS routes would be less traffic and they gave us their local expertise. The sheet showing how many gallons to buy to return truck correctly fueled was also an impressive feature from the computer. Many thanks!
DEBORAH MNo improvement necessary! They were simply awesome and took the stress out of our moving day! Tim went out of his way to accommodate our needs and him and Janine were kind, courteous, efficient and professional. You can't get that combination very often, if ever! Thank you!
Richard BExtremely kind people. No issues with the truck. Will use them every time I can
LUKE LEasy drop off.
Dylan Lthe right taillight brake and turn signal did not work. I had to follow the truck in my car to our location because it did not work for turning and could have been a safety issue.
Daniel FThe truck had a leak in the roof in the right front corner. The staff at this location are outstanding.
lenny sThis place is much nicer than most uhaul rentals and the lady i dealt with was extremely nice and helpful.she did everything possible to make it a great and accomodating experience which it was.
scott eThe woman and man at the location when i picked up the truck were GREAT. Two great employees that should be recognized for their efforts. Very friendly, very helpful and a bonus for your company . I’m just sorry that I forgot their name
PAUL RThe lady who worked at the site was fantastic. She really made the rental experience great.
MICHAEL PBoth Janine and Monica at this location are exceptional! Thanks for a great experience.
craig sEverything was ready as requested. The lady at the front desk was fantastic. Helpful, friendly and made me feel good about the whole thing. If I ever need another uhaul I’ll be looking here first.
DOUGLAS OFriendly staff - great experience
Aimee JExcellent customer service from Mrs. Curtis!
Jeffery BStaff was helpful and friendly. The truck I reserved was not available when I arrived to pick it up. But, I was able to at least get a smaller van to address my needs for the day.
EDWARD PGood people.
Ed W5/5 stars this locations staff is amazing they’re all so kind and helpful!
analyse cThe staff was very pleasant and helpful with everything, the bethel park u haul is a great place to do business with!
Joseph MNot a thing. The check in process was swift and easy and they were so nice there!
nicole SI have rented U-haul's many times from these folks at the Bethel Park location, and as always, nothing but EXCEPTIONAL SERVICE!! These folks always go the extra mile to make sure that you have everything for your move. Thank you again!!
Darrin SThe staff at this location are extremely friendly and helpful! The truck was running so it would be warmed up when we got there since it was a cold morning. They provided guidance on the appropriate number of furniture blankets I would need as they though I over ordered. They were correct. I appreciate their help and their friendliness! The truck was clean and in pretty good shape overall. It was mechanically sound and we had no issues in that way. But there was an issue with the visor on the driver's side as the clip to lock it in place was missing. That said, I would DEFINTELY rent from this U-Haul location if I needed services in this area again.
Elaine DIt’s not a huge deal but would be nice to have a cell phone holder for directions :) Great experience as always!
JAMIE FCall Route 88 Storage and Uhaul in Bethel Park! They are just so nice and wonderful to work with! Monica is so kind and professional and she guides you completely and attentively through each step. Don’t hesitate call them TODAY!
petrice uCheckout was very easy! Everyone was very polite and accommodating. Checkin was also very easy & quick!.
raymond dThe woman at the location was very nice, polite and professional. Great service !!
Mark WThe employees at this location were very professional, helpful, and nice. I would recommend to anyone in the local area.
Donald SStaff was super friendly and helpful, will definitely recommend!
MATTHEW RThis location has incredible staff. They are so helpful, informative, and friendly. I truly appreciate them!
Patrick QStaff was super informative, kind, and helpful.
Lynnette KThe woman who helped us was so informative and helpful that she made our experience perfect this past weekend. We would recommend U-haul because of her professionalism.
Terrence MThis location didn't open until 9:00am. I used the app to be able to pick up the truck. The app worked right up until it was time to pay, then there was a issue. I was fortunate that an employee was at work early to be able to check me in.
Joel DYou are the best in my book. Always friendly and helpful!
Melanie BI don't have anything bad to say about my experience with this U-Haul location. In fact, my wife and I had a wonderful experience. I would personally like to shout out Monica at the Bethel Park, PA location (Route 88 Self Storage). She was tremendously kind and helpful, and went out of her way to make sure we had a good experience. Thank you, Monica!
Michael GExtremely nice people to deal with, have used their service before and will continue to do so. Excellent equipment. Highly recommended!
joe gQuick, polite service.
james cThe mobile check in was a disaster and took way longer than it should have because of the technology. The website gave a recommendation for the size I needed, I got a size a little bigger, and it still wasn’t big enough. So it wasn’t the location that was the problem, it was U-Haul itself.
Roberta BThe customer service at the sight was very friendly and courteous.
Christine Dvery easy process after a debacle with a different U-Haul location. I did not get the lady's name today but she was incredible to work with. thank you!
Thomas CGreat customer service. Will come back if ever need a truck again.
Renee HThe staff at this location--especially Monica went above and beyond to make our rental experience positive. I was not completely satisfied dealing with the corporate phone service so decided to go to the location in person. So glad I did. Can't beat customer service like we had with Monica. This component is missing when you call the main corporate number. This location is staffed with wonderful professional people. A true asset.
Joseph JI used the app to check in and to attempt to return the rental. The app worked fine when I checked in. Unfortunately, the app froze during the ‘picture’ phase of the return. When I reopened the app, I could not find the reservation listed anywhere in the app. Very frustrating, especially since we were pressed for time to get somewhere. I started communicating with a rep via the app before a woman ended up coming out from the UHaul office and I explained the situation. She told me she would handle it. I’d recommend cleaning up the app so it doesn’t freeze and lose the reservation.
Gabriel SNothing it's not broken so don't fix anything
Patrick HJanine, U-Haul employee that assisted me with renting a truck was really helpful, patient, and customer friendly. I highly recommend contacting Janine for anyone needing to rent a truck or utilize any of U-Haul services at the Bethel Park location.
Robert KWe rented a 14 ft truck twice in the last two weeks and both experiences we great. We would work with them again. Thank You
martin t