All good
Cristian B.
Customer Reviews for Route 88 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing!
James K.The girls in the office were extremely helpful during the stressful time they are pleasant and funny easy to deal with. I tell anyone who is moving to go there thank you so much for everything girls
patricia H.Everything was perfect and the staff was kind as can be!
zach W.The online process to obtain my key was AWFUL! The site kept shutting down for “maintenanceâ€. The lady working at the location wasn't able to help much. I wasted an entire hour trying to get the key.
Madison S.Was having trouble checking in over my phone and all of a sudden a person and a phone came in and all was resolved! Will definitely use this location again!!
harry R.Need to make "no contact" pickup simpler and a lot more user friendly.
Richard K.I cannot think of a thing!! Everyone there is kind, well informed about policies/procedures, and puts the customer's needs first. I will not rent from another location!
Susan D.Monica was awesome!
lee H.The location was fine, and the equipment certainly did its job. But my goodness, the lady working there was super friendly and informative, especially considering it was my first time ever renting a truck.
Joshua M.Super friendly and very easy to work with.
Thomas R.The girls in the office are extremely nice and helpful
patricia H.Make certain that there are no computer errors like what happened to me back on January 8th. Also know that the staff at the Hillside Drive location are good people who perform well when it comes to customer service.
Anthony C.Overall. Unhappy with the experience. Typically you are greeted with a smile. Not at this place. Sorry for inconveniencing everyone with having to rent a truck.
Gary C.Actually I can't think of any item ....The UHAUL rep at this location, Monica, was awesome....Great experience for me!!
Francine S.VERY friendly and Helpful!! A plus
Tim S.One of the best experiences I've ever had dealing with Uhaul
carrie C.Great customer service, friendly people.
Patrick K.n/a
Terrance C.A computer error caused my bill to come out as being twice the actual amount which caused me much concern and much anger.
Anthony C.All excellent except for the mobile check-in process which took far too long and had me reenter information I already had entered when I reserved my van.
William T.Great experience and super clean location
MICHAEL P.Ordered a furniture dollie was not given when picked up. Caused problems without it. Also ordered 12 furniture pads only received 6.
Judy K.Excellent experience
Robert B.Quick and easy check in, got exactly what I expected and person at location was very friendly. Clean equipment. Thanks so much.
Christen B.Excellent service! Really appreciate how well the entire process went.
Robert L.Fast and friendly service can't ask for more
Leshaun B.Only negative was reservation included two furniture dollies but only one was available- all worked out fine.
Shawn N.so easy. Rep that took care of me was very friendly and efficient. Drop off was perfect.
MARK V.The online check in was terrible. I never received a code to get the key out of the lockbox. Fortunately a very helpful employee arrived a bit early for work and she got it figured out. I was standing around for 30 minutes wasting time.
Robert M.The vehicle was very old. Difficult to change gears....
Eric J.I had a great experience. Staff was friendly and helpful, the truck was in good shape and clean, the pick up drop off site was easy to find and in good condition. Online check in made the process much faster. Will use this location again.
Elessa Y.The rental request had been placed online a month prior but still at the last minute U Haul changed the pick up location stating the first location didn't have the truck we wanted. On top of that, we had rented a moving dolly and the new location didn't have the dolly, only the truck.
Mitchell W.The staff was very helpful and efficient. I will use this location again the next time I need a truck or van.
Donald B.Great customer service. Thanks
Dale N.Whole process was very convenient and simple. Made moving a lot easier!
Joshua Z.Need to spend the time entering everything in the U-Haul system prior to picking up your truck. The pickup took about five minutes. The drop off was 30 seconds. Very positive experience.
Donald B.A delightful experience from beginning to end! I was a "newbie" to renting from UHaul , but the rental agent (Nancy) was so helpful in guiding me through everything from uploading my driver license photo to adding my son as a driver to how to return the van after hours.
PATRICIA P.They did not put the packing blankets I had paid for in the truck.
Aubrey S.Service and equipment could not have been better. Great price, too.
GEORGE L.Na
Dennis H.The U haul app made me wait 3 hours for an approval
James W.I have rented Uhauls three times in the past six years. All different sizes. They have always been clean, spacious and clean. Never had a problem. The only problem I had yesterday was the on line thing.... after watching the tutorial, it looked fairly simple but someone was actually at the location so it all worked out very well. She was very accommodating and I appreciated the experience very much.
Laura T.There were empty Gamefuel cans in the cab.
Anthony R.I could not get truck share app to check-in for my rental to work correctly, so I waited an additionak 2.5 hrs for dealer to open office. But everything worked out ok. The truck I used seemed to have a shimmy or tendency to wander from side to side in the lane at 70 mph. Perhaps it needed alignment or wheel balancing.
Leonard V.First check in with my Iphone took almost 1 hour. Secondly the seats in the truck were not clean.
Riza G.Due to COVID-19 the app was are only link to get the keys, it was a long process. I was grateful for customer service to help with walk Thur . 5 stars??????????
CRYSTAL S.The mobile checkin would not let me upload the pictures of previous damage. Just gave an uploading error message.
Donald M.service and vehicle were awesome!! no improvement needed
Jacqueline R.