Customer Reviews for Route 88 Self Storage
(U-Haul Neighborhood Dealer)

811 reviews

170 Hillside Dr   Bethel Park, PA 15102
(Behind Rt 88 Sheetz Serving Upper St Clair Castle Shannon South Hills)

(412) 854-1882

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(412) 854-1882

170 Hillside Dr
Bethel Park, PA 15102
(Behind Rt 88 Sheetz Serving Upper St Clair Castle Shannon South Hills)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

Customer did not leave a comment.

AR R. 
Rating:
5.0

Monica was awesome!

lee H. 
Rating:
5.0

The location was fine, and the equipment certainly did its job. But my goodness, the lady working there was super friendly and informative, especially considering it was my first time ever renting a truck.

Joshua M. 
Rating:
5.0

Super friendly and very easy to work with.

Thomas R. 
Rating:
5.0

The girls in the office are extremely nice and helpful

patricia H. 
Rating:
5.0

Customer did not leave a comment.

greg H. 
Rating:
5.0

Customer did not leave a comment.

frank K. 
Rating:
5.0

Make certain that there are no computer errors like what happened to me back on January 8th. Also know that the staff at the Hillside Drive location are good people who perform well when it comes to customer service.

Anthony C. 
Rating:
2.0

Overall. Unhappy with the experience. Typically you are greeted with a smile. Not at this place. Sorry for inconveniencing everyone with having to rent a truck.

Gary C. 
Rating:
5.0

Actually I can't think of any item ....The UHAUL rep at this location, Monica, was awesome....Great experience for me!!

Francine S. 
Rating:
4.0

Customer did not leave a comment.

frank K. 
Rating:
5.0

VERY friendly and Helpful!! A plus

Tim S. 
Rating:
3.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

One of the best experiences I've ever had dealing with Uhaul

carrie C. 
Rating:
5.0

Great customer service, friendly people.

Patrick K. 
Rating:
5.0

n/a

Terrance C. 
Rating:
5.0

Customer did not leave a comment.

Mara D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

Brendan M. 
Rating:
2.0

A computer error caused my bill to come out as being twice the actual amount which caused me much concern and much anger.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Rami N. 
Rating:
5.0

All excellent except for the mobile check-in process which took far too long and had me reenter information I already had entered when I reserved my van.

William T. 
Rating:
5.0

Great experience and super clean location

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
3.0

Ordered a furniture dollie was not given when picked up. Caused problems without it. Also ordered 12 furniture pads only received 6.

Judy K. 
Rating:
5.0

Excellent experience

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Quick and easy check in, got exactly what I expected and person at location was very friendly. Clean equipment. Thanks so much.

Christen B. 
Rating:
5.0

Excellent service! Really appreciate how well the entire process went.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Rita W. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
5.0

Customer did not leave a comment.

Jill M. 
Rating:
5.0

Customer did not leave a comment.

Althea V. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Fast and friendly service can't ask for more

Leshaun B. 
Rating:
5.0

Only negative was reservation included two furniture dollies but only one was available- all worked out fine.

Shawn N. 
Rating:
5.0

so easy. Rep that took care of me was very friendly and efficient. Drop off was perfect.

MARK V. 
Rating:
5.0

The online check in was terrible. I never received a code to get the key out of the lockbox. Fortunately a very helpful employee arrived a bit early for work and she got it figured out. I was standing around for 30 minutes wasting time.

Robert M. 
Rating:
3.0

The vehicle was very old. Difficult to change gears....

Eric J. 
Rating:
5.0

I had a great experience. Staff was friendly and helpful, the truck was in good shape and clean, the pick up drop off site was easy to find and in good condition. Online check in made the process much faster. Will use this location again.

Elessa Y. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

The rental request had been placed online a month prior but still at the last minute U Haul changed the pick up location stating the first location didn't have the truck we wanted. On top of that, we had rented a moving dolly and the new location didn't have the dolly, only the truck.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

leslie D. 
Rating:
5.0

Customer did not leave a comment.

Meha B. 
Rating:
5.0

Customer did not leave a comment.

Maria J. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

Damitra H. 
Rating:
5.0

The staff was very helpful and efficient. I will use this location again the next time I need a truck or van.

Donald B. 
Rating:
5.0

Great customer service. Thanks

Dale N. 
Rating:
5.0

Whole process was very convenient and simple. Made moving a lot easier!

Joshua Z. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

christine N. 
Rating:
5.0

Customer did not leave a comment.

Fayez A. 
Rating:
5.0

Need to spend the time entering everything in the U-Haul system prior to picking up your truck. The pickup took about five minutes. The drop off was 30 seconds. Very positive experience.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Congjun W. 
Rating:
5.0

A delightful experience from beginning to end! I was a "newbie" to renting from UHaul , but the rental agent (Nancy) was so helpful in guiding me through everything from uploading my driver license photo to adding my son as a driver to how to return the van after hours.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
1.0

They did not put the packing blankets I had paid for in the truck.

Aubrey S. 
Rating:
5.0

Service and equipment could not have been better. Great price, too.

GEORGE L. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Na

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

The U haul app made me wait 3 hours for an approval

James W. 
Rating:
5.0

I have rented Uhauls three times in the past six years. All different sizes. They have always been clean, spacious and clean. Never had a problem. The only problem I had yesterday was the on line thing.... after watching the tutorial, it looked fairly simple but someone was actually at the location so it all worked out very well. She was very accommodating and I appreciated the experience very much.

Laura T. 
Rating:
3.0

There were empty Gamefuel cans in the cab.

Anthony R. 
Rating:
4.0

I could not get truck share app to check-in for my rental to work correctly, so I waited an additionak 2.5 hrs for dealer to open office. But everything worked out ok. The truck I used seemed to have a shimmy or tendency to wander from side to side in the lane at 70 mph. Perhaps it needed alignment or wheel balancing.

Leonard V. 
Rating:
3.0

First check in with my Iphone took almost 1 hour. Secondly the seats in the truck were not clean.

Riza G. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
4.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

Due to COVID-19 the app was are only link to get the keys, it was a long process. I was grateful for customer service to help with walk Thur . 5 stars??????????

CRYSTAL S. 
Rating:
3.0

The mobile checkin would not let me upload the pictures of previous damage. Just gave an uploading error message.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
5.0

service and vehicle were awesome!! no improvement needed

Jacqueline R. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

BARB L. 
Rating:
5.0

Nancy was very professional and excellent at her job. She makes a difference. I will not hesitate to use that location again or to recommend it to others.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Truck was clean and ready when I arrived. The counter service was excellent. I will always use this location for future rentals

John M. 
Rating:
5.0

The stuff at the 88 self storage location were very friendly and made my U-Haul experience very streamlined

Faris A. 
Rating:
5.0

Thank you for providing the facility

Sohrab B. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

I was very surprised by the after hours service fee of $21.40. When I questioned why the total was so high I was told taxes. I picked up the van at 1 pm and returned it promptly at 1 pm the next day. The office was opened both days. There were no after hours pick up or drop off. That fee should have been explained. I was happy overall except when I had to pay.

Roberta W. 
No reviews have been submitted for this location.

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