Customer did not leave a comment.
Roland T.
Customer Reviews for Route 88 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience. I rented a cargo van, it was in good shape and had low mileage. The woman who checked me out was professional and friendly. I will definitely use that location when next I need to rent a van or truck.
Thomas F.They were friendly, informative and very helpful.
Robert K.Everything was great with the exception of the movers helpers but i will handle that issue separately.
karen C.Issue with truck - the key was incredibly hard to get out of the ignition. I chatted w help and they told me to try something, which did nothing, then said oh well download the app and wait for roadside assistance. I callled my son and his friend was finally able to get it out - very touchy - he is a professional driver w his cdl license and he even struggled. He finally did. So maybe look into that key ignition? And the chat was no help at all.
Melissa T.Very friendly service!
Patrick S.It was a good experience overall. Monica was very accurate and helpful.
maggie D.Very hidden and parking isn't clear
Travis M.Total cost for four hours was over $100 next time I will just rent from home depot
Chad W.Nothing. Experience was perfect
michalene L.The staff was very professional and very nice. Explained everything in a curious manner. Would definitely use again.
Pamela M.Staff was both very efficient and friendly. A marvelous combination. Would highly recommend this location.
Gary S.Ur website stinks. It could not geolocate my location. Thank goodness the employee showed up early to rent me the van.
Steven P.Very friendly and helpful customer service!
Ryan H.Great rental experience. The person, and I apologoze for not rembering her name, could not have been more helpful and efficient. I highly recommend!
TIMOTHY W.Everything was great.
Stephen L.The rear loading ramp was stuck and was unable to use for the move. Made lives ten times more diffucult
Eric C.Unfortunately the van I rented had a problem with the alternator or charging system while I was using it!. Luckily I noticed the problem before I needed to transfer all my stuff for our event. The ladies at the location were awesome to deal with. They had me in a new van immediately. Everything was taken care of! Thank you
dave F.The people and the truck were great! These guys saved the day when Budget left us high and dry for the reservation we made 10 days prior. Very pleased and would recommend!
Jeffrey C.No improvements necessary. The staff that assisted me were extremely knowledgeable and helpful. Nancy is the best.
Jeffrey S.Great location, very friendly and troublefree
David B.Everything went really smoothly - online reservation process was easy, picking up the truck was easy (Monica, the woman who helped us with picking up and dropping off the truck, was so nice!), truck was in good shape, all that good jazz. ‘Twas a perfectly pleasant experience and while I hope I don't have to move again soon I'd be happy to use this location again if I needed to
Mary Kate Y.The lady helping us did an amazing job! She was very nice and helpful.
Katsiakyna O.See above. Make drop off the same location as pick up.
Kristin A.Customer Service was exceptional.
Scott W.You should get a certain number of miles for no additional charge. The $20 rental fee plus $11 insurance charge became $69. Somewhat of a bait and switch.
Richard M.Both ladies were very friendly and helpful.
Seth M.Easiest truck rental I've ever had. Janine Greer was professional, personable and very efficient. Truck ran great and all worked as expected. Completely different experience than when I rented from U-Haul in Washington, PA. Definitely would recommend the Bethel Park, R188 Self Storage location to anyone.
Gary H.The 17 ft truck we rented was showing it's age in the noisy engine but it drove fine and was clean and had no problems. The office was very pleasant and professional.
Paul C.Service by this provide was excellent.
Marcia M.Everyone I encountered at this location was so helpful and sweet. Wonderful people and service. Shout out to Monica!!
SAMANTHA Z.Truck was clean checking and return were both quick and accurate
Lance C.Very easy process of scheduling, picking up and returning the vehicle.
Linda W.Very nice experience. Thanks
JANET G.See above comment!.-
Joe R.The manager was very professional, and very helpful. You can tell that she excels in customer service.
William L.Can't think of anything. You have it covered
Betty T.The woman who managed this transaction was wonderful!!
John S.Staff are great - friendly. Efficient Will definitely use again
Sue O.Customer service was excellent.
Karen M.The woman ( sorry, I don't remember her name) who waited on me was very pleasant and helpful. The truck I rented was clean although the steering seem to wander a bit. The overall experience was great! I'll definitely rent from this location again.
John H.Check in was terrible. Thanks to the folks who are working at the store who are not in U-Haul employees for helping us out- we were lucky that one of the employees happened to be in the area. It was very frustrating not to be able to use the app to get the code to unlock the box for the key. Would have to think twice about using U-Haul again.
Jeannie F.The lady that helped us with the drop off those the shop was very nice and helpful.
RICHELLE A.Easy and convenient location
Larry H.Terrible employee's along with customer service. They also charged my $80 extra because while sweeping the van before I returned it, I missed 1 individual nail so. Do not go here
Tanner W.Mobile pick up was challenging. Not sure if location or if U-Haul was having technical difficulties. Asked me to take picture of drivers license multiple (4) times. Maybe upload speed for this area
ROBERT S.