Customer Reviews for Roy Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Roy Station

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Mike M. on

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Very friendly. The trailer was in great shape and towed well. No issues

Brandon C. on

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When I arrived I tried to use a $60 gift certificate that was given to me by a regional manager from U-Haul from a bad previous experience. They told me that I would have to use the certificate when I turned in the truck and that the full amount of $165 would be held on my card until I returned the truck and then it would be applied/credited. Well I then drop off the truck at return location and they tell me that it should have been applied when I picked my rental up. So I ended up not getting to use my $60 certificate and had to pay the full price of the rental. The whole reason I used U-Haul to move some furniture was because of this Certificate. I am very unhappy with the lack of knowledge on products/services.

Jaquita R. on

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The salesman was very pleasant and polite.

CECIL R. on

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Customer did not leave a comment.

TERRY M. on

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Real good people even helped me unhitch my trailer.

alice p. on

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Make sure you all, uhaul workers communicate with one another regarding customers, rentals, and online orders. Insert information into system as requested from customers while on the phone. To ensure customer info is saved . Make sure credit card info and that process is discussed with customeris and all applicable charges are discussed with customer.