They always have multiple trucks sizes to choose from. Well maintained. Great customer service, very friendly
Amanda M
Customer Reviews for Roy Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The couple there were sweet and helpful . I didn’t know they were there and it was a convenient place for me to rent a U-Haul for half a day .
Karen AThe truck was dirty and then we had to jump start it 3 times. I’m very dissatisfied.
Franchrista RCustomer service was rude and not helpful at explaining the process.
Heidi PVery expensive and they do not explain very well ahead of time what price you will be charged. We were definitely blindsided by our final total. Not worth it. Will not be using again.
Gabriel MNothing he was a Gentleman.
SONIA Aexcelent
Henry LTo much money for a dolly
Oscar MI was booked at a location that had no lockbox, and the website was extremely confusing, I meant to be renting a truck, and ended up somehow renting a storage unit, and ended up somehow having two different reservations for a truck, and while was at the first location to pickup the truck, I was repeatedly given to customer service of said location when there was no one there. I finally went to a different location and got some help from a lovely young lady that was able to square me away
Trace PI am beyond disappointed in this rental. I've rented more U-hauls than I can count and this was by far the worst experience I've ever had. I reserved a 15' truck and then last minute was told I'd need to go 20+ miles farther away to get that or downgrade. Well, since ya'll charge by the mile, that would mean an extra $100 in miles and gas I'd be paying PLUS my time. So I risked it and settled for the 10' I was told at the location they don't even carry 15' trucks... so that's very unprofessional, since I was allowed to reserve the truck thinking it was an option and estimate my cost. Additionally, the first truck they gave me had a check engine light. So when I requested to get the other truck, I was told I needed to move the original truck myself to access the other truck... WHAT THE ACTUAL. The new truck was clearly warn and scraped up, fine but just insult to injury. Well 10' truck was not adequate so I ended up spending an extra $100 and 3hrs of time because I couldn't take everything in one trip. I will NEVER use U-Haul again unless this huge customer service oversight is addressed directly with me. I will also be telling everyone in the local wedding/event industry about this. I would hate to have their businesses so compromised but such disregard and unprofessional service.
Cari WChains were damaged. Straps were damaged
Michael HPick up was easy and the gentlemen who helped me was friendly and welcoming, very polite. Thank you.
Juanita Dreally nutting just double check everywhere for left items i lost my jenny River coffee up with my daughter name on it i rent it from the Taylor area
MARCOS ADid not return my $100 deposit and also made us move the trucks in the way of the one we rented by ourselves
christopher bThe return agent was horribly rude to the point that we won’t use this location ever again. We ended up putting the keys in the after hours box to avoid dealing with him even though he was on site because he was so rude.
JENNIFER TEnsure the vehicles are in a clean and maintained condition for pick-up. Pet hair and dirty windows isn't inviting when you're going to be in the vehicle for a long time. Also having knowledgeable people at this location would help with the overall rental process. Not a good experience at all!!
Sinclair Lvery friendly staff. he even came out and hooked everything up .
Richard PSimple trailer drop off. Attendant was friendly!
michael mTook 45 min even with an online reservation. Owners kid just screamed the entire time. It was very frustrating.
Megan AThe rental was great. I was very pleased with the whole experience.
Lawrence REverything was fine
catherine jVery friendly and helpful, will definitely use them again.
David MFeel like I was over charged!
Kayla Mn/a
david hthank you so much couldnt have done it with out yalls help
susan mThis location has horrible communication over charges there customers after returning equipment back early. Terrible customer service! Absolutely horrible that the sales person feels she doesn't need to communicate that you'll be charged for another day if your a minute late
John SEverything was great
darryl II’m still awaiting my refund to my debit card. They charge me $ 20.00+ dollars prepaid for twenty miles. But I didn’t even use ten miles
Adolph FThis was a rental drop off but it doesn't have much parking space for the equipment. Otherwise clean, easily accessible in Taylor, TX.
Gary PHave a bigger lot.
Luis BDon’t remember her name, but the lady inside was super friendly and offered to do the return process for me. Easy access parking lot, which isn’t always the case at some U-Haul facilities.
Jason HTook almost 20 mins getting the truck. Asking me for information already given. Never again will I ever go to this location EVER AGAIN 👎🏽
Shacrese HVery upsetting nothing was ready, I have to move 2 truck for the lady due to she could not move drive apparently
Stefanie MMore room in lot for exiting.
Vickie BExcellent!
William SDrove to Taylor after being called that morning by a rude lady telling me I had to have trailer back by 11am and that she already rented the trailer to someone else. I told her I was told Monday and she got all mad and said no needed to bring it back by 11. I told her to deal with it as I was told otherwise. Ended up getting it back around 5pm that same day and guy in store didn’t want to check me in and said just park it and leave. Rude customer service. Over it UHaul.
Mickey TThe person was really helpful and professional
Terry KThe process was very slow. I was told I had to get the vehicle up to a quarter tank in gas and return it that way. I was credited the money for the gas however it made my whole process much longer. The customer service was rough. Kinda odd renting a u haul from a gas station. The people were nice but the overall experience was mediocre. The truck was nice and would rent that size again however it definitely smelled like cigarette smoke. If I was in a pinch and needed a truck quickly I would go back but would choose a different location in the future.
Cody CPerfect
johnathan gVery friendly staff
ruben RMake sure the online rental is complete, the young lady did well in getting me reset up.
danny sNot let this location rent trucks as they do not check them.
Jeffrey D