Nothing he was a Gentleman.
SONIA A
Roy Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Taylor, TX 76574
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
excelent
Henry LTo much money for a dolly
Oscar MI was booked at a location that had no lockbox, and the website was extremely confusing, I meant to be renting a truck, and ended up somehow renting a storage unit, and ended up somehow having two different reservations for a truck, and while was at the first location to pickup the truck, I was repeatedly given to customer service of said location when there was no one there. I finally went to a different location and got some help from a lovely young lady that was able to square me away
Trace PI am beyond disappointed in this rental. I've rented more U-hauls than I can count and this was by far the worst experience I've ever had. I reserved a 15' truck and then last minute was told I'd need to go 20+ miles farther away to get that or downgrade. Well, since ya'll charge by the mile, that would mean an extra $100 in miles and gas I'd be paying PLUS my time. So I risked it and settled for the 10' I was told at the location they don't even carry 15' trucks... so that's very unprofessional, since I was allowed to reserve the truck thinking it was an option and estimate my cost. Additionally, the first truck they gave me had a check engine light. So when I requested to get the other truck, I was told I needed to move the original truck myself to access the other truck... WHAT THE ACTUAL. The new truck was clearly warn and scraped up, fine but just insult to injury. Well 10' truck was not adequate so I ended up spending an extra $100 and 3hrs of time because I couldn't take everything in one trip. I will NEVER use U-Haul again unless this huge customer service oversight is addressed directly with me. I will also be telling everyone in the local wedding/event industry about this. I would hate to have their businesses so compromised but such disregard and unprofessional service.
Cari W