First of all. What is the meaning of a reservation? Someone at U-Haul needs to explain to me your definition of it. Because I made a so-called "reservation" over a month ago at the Round Rock location on RR620. ONLY to find out, the day before, that they weren't going to have my reserved truck available. You had me go to Hutto which is another 10 miles away from my preferred station. When I get there, NOT only did your app not work, but your transportation specialist, Shannon, changed my truck to this App location. That truck didn't qualify to be used for your App. So we spent almost an hour trying to figure out why it wouldn't work. I finally called your 800 number and that was the reason they gave me. Then that specialist found a truck that I had originally reserved over a month ago at the Round Rock location on 620, in Taylor! Taylor!! That's another 11 miles to pick up a truck that I ORIGINALLY RESERVED OVER A MONTH AGO AT THE ROUND ROCK LOCATION ON 620!!!!! This is completely unacceptable by your company and staff. Your company completely dropped the ball on this. What is the point in reserving a truck in advance when this is going to happen?!!! This is pathetic! I want full reimbursement for my time, stress, and having to push back several hours of our moving time back because of your inadequate ability to deliver on my original reservation at the ROUND ROCK LOCATION ON 620!!! Again, this was totally unacceptable on your part. I have yet to see anything about the free extra miles, gas reimbursement and $50 discount to be applied to my final bill. I shouldn't have to pay for this lousy performance by your company when I had reserved it WELL OVER A MONTH IN ADVANCE!!! YOU need to make this right!!! I did my part. I made a reservation in advance. I had all the forms of ID and payment ready. YOU didn't have my truck ready!
Manuel J
Roy Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Taylor, TX 76574
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- 4.0 Average Customer Rating
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Tommy TVery expensive and they do not explain very well ahead of time what price you will be charged. We were definitely blindsided by our final total. Not worth it. Will not be using again.
Gabriel Mnull
ALAN RCustomer service was rude and not helpful at explaining the process.
HEIDI P