Van was not clean inside or out. Brought it back cleaner and with more fuel than when we got it.Corey B.
Customer Reviews for Royal Cargo Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The advisor was very kind and helpfulMUHAMMAD Z.
Customer did not leave a comment.Evelyn D.
Customer did not leave a comment.Amin S.
Customer did not leave a comment.Talha A.
Customer did not leave a comment.Varun V.
Customer did not leave a comment.Amin S.
Customer did not leave a comment.Jefrey P.
Customer did not leave a comment.Giuseppe C.
Customer did not leave a comment.WITOLD S.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.JEFFREY B R.
2 times book apointment and when u call to pick up they say no uhaulMICHAELA G.
The first time I called the location to confirm pick up I was told there wasn't a reservation.THALITAA W.
Customer did not leave a comment.Claude S.
Customer did not leave a comment.Jasy I.
Customer did not leave a comment.Satnam N.
Customer did not leave a comment.Danielle B.
Customer did not leave a comment.Alrez Joey P.
Requested hand truck (moving dolly) upon arrival. Representative acknowledged forgot to bill me and give me equipment, called back rep informed he forgot and how store closed. Uhaul customer service was willing to find closest location to pick up dolly, but not willing to cover KM/Cost of gas or my time because the location did not bill me so they cant confirm if I requested it or not- my moving took longer than expected because of this. Uhaul rep should have done better. Trash customer service from both parties, will not use or recommend UHaul, would rather use any other company.Guruparan R.
Outstanding serviceFrank F.
great service. Thank you.Suzanne C.
Excellent service, Umair was great to deal with.Helen M.
My pick up was originally supposed to be in Alliston, Ontario. 2 days before my move, I was advised it has to be in Mississauga, over an hour further!!!! Brutal. No courtesy discount. I was only given an extra 80 kms which covered some of the extra distance I now had to drive, but otherwise nothing for this gigantic inconvenience. I will never recommend U-Haul to anyone!!!!Dominik R.
Customer did not leave a comment.Irene V.
I'll recommend the location to a friend but customer service needs improvement at the location. On the phone the customer service was excellentolga A.
The guy was a bit rude and the van had a weird smell to it as well. However I had no issue with the pick up and drop off. He did ask for the receipt for how much I gassed during drop off.Jin Woo K.
The location was not nice when I called the secretary guy was rude, also the van smelled really bad and the brakes made a squeaking sound. I will never rent from here again. I feel I have been overcharged because I only rented the van from 5pm and returned it next morning at 9. I did not have it for even 2 hours to be charged one dayNour A.
Returned truck mid afternoon on a Friday. Place was locked up. Was able to check out online however no place to leave keys. No lockbox. Waited 30mins for someone to return and take the key. Avoid at all costs.Patrick C.
They sell mango at this pickup location? Found it quite weird, there was no one at the front desk, stood there for a while and the guy selling mango told me to go into the guy's office. Went there to return the truck, guy said he'd be there til 6, came at 5:20 and he wasn't thereBinh T.
I did not ask or agree to the insurance- there WaS A computer problem â€“ the franchisee called the Uhaul head office on the speaker home to remove it the CSR screamed at the operator and hung up pls remove the 15 insurance charge â€“ I am cover with my own automotive insurance which confirmed with my company. Thank u -Peterpermjot G.
Customer service in Mississauga was lacking-I had to wait as the "greeter" ate some food, passing on the task to his assistant who was busy with another client. The Sarnia location had excellent and responsive CSRs and a clean and well-organized operation.david B.
Customer did not leave a comment.nainesh B.
Very good people. Courtesy and respectfulDIL M.
Customer did not leave a comment.ZAID K.
Vehicle with back up camera helped. Friendly service.Ian A.
The man working took my key and said he would email my receipt. He did not and then i received a call from uhaul saying that I did not return my truck. The rude man working claimed the truck was not there but it turned out he was not even at the location. After an hour on the phone he finally chose to submit his response that the uhaul was in fact returned and in his parking lot. I will never use this location again!!!!Walter S.
Customer did not leave a comment.robert M.
Customer did not leave a comment.KOBILKE K.
Customer did not leave a comment.MOHAMMAD A.
Excellent customer service!jason R.
I had so much trouble getting the van because the hours say they're open from 10 AM to 6 PM, I got there at my pickup time which was 2 PM and nobody was there. I finally get the van around 3PM. Then, I'm on the highway and there's no windshield wiper fluid in the van. I got the van with 3/4 gas in it. I bring it back 1/16 less than the 3/4 and I am charged with $15 for not filling up. I am very upset and I won't be using this service. This was a very terrible experience for me especially from this establishment.Joshua B.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Vasiliy B.
The gentleman that I dealt with was very quick, pleasant, and knowledgeable. Thank you for the great serviceGeorge C.
Very friendly and great customer service.Kelly H.
Dealt with Umair, and he was fantastic. He was efficient, polite and seemed genuinely interested in helping. Thank you Umair. You made dealing with U-Haul a breeze.FARHAN A.
Customer did not leave a comment.Percival V.
Service was excellent. Very responsive, clear, helpful. Location (office) was very low budget with no frills. Could be off-putting for some, but wasn't for me. That's what kept me from providing an overall "excellent" score.DAVID K.
Customer did not leave a comment.daniel P.
Customer did not leave a comment.Brian C.
No keys, no appliance dolly, no one at location. Bad choice to use your app. Plus. I still get charged.Merv R.
Customer did not leave a comment.DILSON D.
Was suppose to be open at 9 - didn't get there until 1030. Our pick up time was 10. We had an elevator booked and we were left with less than an hour to get our stuff moved by the time we were able to get all the paperwork done and get back to the apartment. One of the blankets had something on it and it got on our stuff and hands. The vehicle engine light was on and we raised it to the attendees attentions but the guy said it was fine not to worry. Not very comforting. Would avoid using Uhaul again.Anita K.
Customer did not leave a comment.MIKE S.
The staff at the pick-up location were very friendly and helpful. I was very impressed by the Express Online Check-in. The vehicle was in excellent condition and it suited my needs perfectly. I will definitely rent another cargo van from U-Haul for my next project. Thank-you!alan H.
Customer did not leave a comment.Vitaliy M.
Customer did not leave a comment.Nestor M.
Customer did not leave a comment.ZOUHAIR H.
Customer did not leave a comment.Mark P.
Not a thing ??Joe B.
Customer did not leave a comment.TAYSSER A.
Customer did not leave a comment.Xin L.
I arrived at the location and had to wait more than 20 min for the rep to arrive. Not sure he was informed about the pickup so not sure who's at fault. But I prefer to pick up at a different location and was told I had to pick it up from this location yet the pickup had issues. The other thing is I have filled out everything online but get asked the same questions I've already answered. The process should be quick. It seemed like none of the options were filled out.Warren P.
Didn't have dolly we rented but charged us for it.connie J.
Customer did not leave a comment.AKSHAY R.
The worst service ever, they also ripped me off gas money. Super rude staff, I will never use uhaul ever again. Such a bad experience, the owner was walking in the office with his dirty bare feet discusting man, rude etc.LUIS J.