Customer Reviews for Royal Oaks Storage LLC
(U-Haul Neighborhood Dealer)

66 reviews

12121 Westheimer Rd #100B   Houston, TX 77077

(281) 493-3305

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9:30 am - 2 pm

Services at this Location:

Contact Us

(281) 493-3305

12121 Westheimer Rd #100B
Houston, TX 77077

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 9:30 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was excellent!!!

Angela Y. 
Rating:
4.0

Customer did not leave a comment.

Sharnette B. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

The manager at this location was so friendly and helpful. I definitely recommend this place to anyone.

CHUNG V. 
Rating:
3.0

the person in the location is so friendly, however he didn't explain us about all the extra charges U-HAUL is going to charge us!

ANTOUN F. 
Rating:
1.0

The manager overcharged me for the insurance that I never ordered and he lied about it

GENO C. 
Rating:
4.0

The custumer services was exellent.

RITA J. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

PAT H. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
3.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

The whole experience was excellent. Marcia was professional and extremely helpful, as was the gentleman on the return.

TODD M. 
Rating:
3.0

Customer did not leave a comment.

BRYANHA B. 
Rating:
5.0

I can't remember her name but she's very friendly and she Has AMAZING customer service best experience with uhaul .

Khari S. 
Rating:
5.0

This location was good and fast. Friendly guy. My only problem is that they put this strapped in dolly and moving blankets in the truck near the back door. If you want to use it, break the zip-tie seal and be charged a fee, otherwise don't break the seal and it is blocking a huge portion of space. This is frankly obnoxious and a scummy sales tactic. I almost considered breaking the zip-tie seals just to get the room back.

MATTHEW L. 
Rating:
5.0

Gasoline should be full up for , that is easier for customer to add up gasoline before returning the vehicle.

SUNNY C. 
Rating:
2.0

Lady working there was rude and unprofessional. Complaining about her job, her relationship with u-haul and not explaining services and its conditions properly.

Javier V. 
Rating:
5.0

Customer did not leave a comment.

TOMMY L. 
Rating:
5.0

Excellent customer service. Answer all my questions

ANA Q. 
Rating:
4.0

Customer did not leave a comment.

Arnalys R. 
Rating:
4.0

More trucks available.

MELISSA M. 
Rating:
4.0

Marcia and Dave very helpful & pleasant

JANISE LA VETTE S. 
Rating:
5.0

The service was exceptional. The only thing you could do is give it for free since we live in a capitalistic society, that is not possible.

michael E. 
Rating:
5.0

Thanks it's Good experience for me

Abdelmohsen A. 
Rating:
1.0

My uhaul battery died! I'm glad I paid for roadside help. The guy who jumped my uhaul battery told me that the battery ha even jumped many times, and that it wasn't my fault at all. Because of that I had to take more time to move and I got charged an extra day! As a person that literally got laid off due to covid and just got a new job with no money and a lot of debt, every dollar counts. Please consider refunding me at least for the extra day charge if not the whole order because I spent hours I could be working (had to push my start date back) because my battery went out when it wasn't my fault! Please help!

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO M. 
Rating:
5.0

Marsha is awesome. She was very friendly, thorough, and professional. She is definitely an asset to your company. She made the process painless. Marsha is a customer-service guru!

Carolyn L. 
Rating:
5.0

Customer did not leave a comment.

MARCELLIOUS F. 
Rating:
1.0

The young lady at the front desk clearly doesn't like her job! Her attitude was horrible,when I told her I didn't need the dolly she said,” if the seal of it is broken you are gonna have to pay!”. I explained to her that I was going around the corner and didn't need it but she kept bringing up the fact that if I touch it I would have to pay. Her attitude all together was poor! My sister who came in after me so I could use her card said the same thing! Maybe she thought we couldn't afford it or something because she was rushing us! I just hope this improves 🙏🏽! Have a Good Day

kwema W. 
Rating:
5.0

N/A

Juana O. 
Rating:
5.0

The Manager on Site was very nice and professional!

David G. 
Rating:
5.0

Marsha provided great customer service! She is thorough in her explanation of the services you receive. She's also very kind and friendly.

Melissa M. 
Rating:
5.0

Everything was Perfect!!!

Sade A. 
Rating:
5.0

All good

ANGEL S. 
Rating:
5.0

The representative was very informative on all of the procedure of the contract and on the storage rental ,she was polite and kind I would definitely return to this location . Thanks Vangail Garrison

vangail G. 
Rating:
5.0

Customer did not leave a comment.

Joy U. 
Rating:
3.0

Customer did not leave a comment.

anna G. 
Rating:
5.0

In small locations like this don't let 2 people book pickup at the same time. Please space 15 minutes or more between pickup times.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

Sharnette B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Great prompt service , keep it up

MARCO P. 
Rating:
4.0

Fill fuel tank completely. My vehicle's tank showed "near full" when I picked it up, but I had to return it "Full". I used the van for 32 miles and ended up filling tank with 6.6 gallons. I seriously doubt that the vehicle consumed 6.6 gallons of fuel in 32 miles.

DANIEL PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
1.0

Customer did not leave a comment.

JAKE E. 
Rating:
5.0

Nothing

LAMARCO F. 
Rating:
5.0

Very helpful staff , great location, fast and accurate ????????????

Wisam N. 
Rating:
5.0

Customer did not leave a comment.

Joyce H. 
Rating:
5.0

Last minute rental I was treated with respect and made me feel comfortable

Tina R. 
Rating:
5.0

Sales person was outstanding! Thank you!

Ana B. 
Rating:
5.0

n/a

Angela B. 
Rating:
5.0

Excellent Customer Service. Would Recommend.

Patricia B. 
Rating:
5.0

you did a good work thanks

MAGDA F. 
Rating:
5.0

Customer did not leave a comment.

Alejandra S. 
Rating:
5.0

Rent packages for a discount rate

Alejandra S. 
Rating:
5.0

Customer did not leave a comment.

Eyris A. 
Rating:
5.0

Marsha was great! She's always so pleasant and happy, not to mention she super fast. Always in and out!

Felicia B. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

there should be a sign to indicate where the lock box is in order to get the key out. the building was closed so it took me a while to locate the boxes

terrea P. 
Rating:
5.0

Marcia was very helpful and friendly. I wouldn't want to rent from anyone else. Amazing customer service for sure!

Cheryl H. 
Rating:
3.0

Charged me several times and no one could answer why.

Bianca Y. 
Rating:
5.0

The lady that rented us the uhaul was amazing nice and knew everything next time someone needs one I would be recommending uhaul because of her.

jose M. 
Rating:
5.0

Great location. They had the van I needed for my move. Check-in was fast , but the return with the web app was great. Fantastic use of technology to increase customer satisfaction.

ken M. 
Rating:
5.0

Customer did not leave a comment.

Kasey P. 
No reviews have been submitted for this location.

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