the person in the location is so friendly, however he didn't explain us about all the extra charges U-HAUL is going to charge us!ANTOUN F.
Moving Truck Rental in Houston, TX at Royal Oaks Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77077
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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The manager overcharged me for the insurance that I never ordered and he lied about itGENO C.
The custumer services was exellent.RITA J.
The whole experience was excellent. Marcia was professional and extremely helpful, as was the gentleman on the return.TODD M.
I can't remember her name but she's very friendly and she Has AMAZING customer service best experience with uhaul .Khari S.
This location was good and fast. Friendly guy. My only problem is that they put this strapped in dolly and moving blankets in the truck near the back door. If you want to use it, break the zip-tie seal and be charged a fee, otherwise don't break the seal and it is blocking a huge portion of space. This is frankly obnoxious and a scummy sales tactic. I almost considered breaking the zip-tie seals just to get the room back.MATTHEW L.
Gasoline should be full up for , that is easier for customer to add up gasoline before returning the vehicle.SUNNY C.
Lady working there was rude and unprofessional. Complaining about her job, her relationship with u-haul and not explaining services and its conditions properly.Javier V.
Excellent customer service. Answer all my questionsANA Q.
More trucks available.MELISSA M.
Marcia and Dave very helpful & pleasantJANISE LA VETTE S.
The service was exceptional. The only thing you could do is give it for free since we live in a capitalistic society, that is not possible.michael E.
Thanks it's Good experience for meAbdelmohsen A.
My uhaul battery died! I'm glad I paid for roadside help. The guy who jumped my uhaul battery told me that the battery ha even jumped many times, and that it wasn't my fault at all. Because of that I had to take more time to move and I got charged an extra day! As a person that literally got laid off due to covid and just got a new job with no money and a lot of debt, every dollar counts. Please consider refunding me at least for the extra day charge if not the whole order because I spent hours I could be working (had to push my start date back) because my battery went out when it wasn't my fault! Please help!Alexander D.
Marsha is awesome. She was very friendly, thorough, and professional. She is definitely an asset to your company. She made the process painless. Marsha is a customer-service guru!Carolyn L.
The young lady at the front desk clearly doesn't like her job! Her attitude was horrible,when I told her I didn't need the dolly she said,â€ if the seal of it is broken you are gonna have to pay!â€. I explained to her that I was going around the corner and didn't need it but she kept bringing up the fact that if I touch it I would have to pay. Her attitude all together was poor! My sister who came in after me so I could use her card said the same thing! Maybe she thought we couldn't afford it or something because she was rushing us! I just hope this improves ðŸ™ðŸ½! Have a Good Daykwema W.
The Manager on Site was very nice and professional!David G.
Marsha provided great customer service! She is thorough in her explanation of the services you receive. She's also very kind and friendly.Melissa M.
Everything was Perfect!!!Sade A.
All goodANGEL S.
The representative was very informative on all of the procedure of the contract and on the storage rental ,she was polite and kind I would definitely return to this location . Thanks Vangail Garrisonvangail G.
In small locations like this don't let 2 people book pickup at the same time. Please space 15 minutes or more between pickup times.SHARON S.
Great prompt service , keep it upMARCO P.
Fill fuel tank completely. My vehicle's tank showed "near full" when I picked it up, but I had to return it "Full". I used the van for 32 miles and ended up filling tank with 6.6 gallons. I seriously doubt that the vehicle consumed 6.6 gallons of fuel in 32 miles.DANIEL PATRICK P.