Customer Reviews for Royal Oaks Storage
(U-Haul Neighborhood Dealer)

146 reviews

12121 Westheimer Rd #100B   Houston, TX 77077

(281) 493-3305

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9:30 am - 2 pm

Services at this Location:

Contact Us

(281) 493-3305

12121 Westheimer Rd #100B
Houston, TX 77077

Services at this Location:

Office Hours

  • Monday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    9:30 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

COPELAND G 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G 
Rating:
1.0

First, this experience was horrible. I reserved a truck to move my daughter to austin may 21st. I was picking up before you opened and when i pulled up my account you had a espinal rececio tied to my account so it showed no reservation and had to postpone her move until the next day. I couldnt edit my primary number associated to my account (why, im sure its "policy") and since you have the wrong number no reservation was registered even though i did. The next day i picked up the truck (nightmare process for ride share) and it smelled like something died in there so windows down to austin sweating nonstop the entire way. I would appreciate a refund. Ive used uhaul a ton of times and this just sucked!

Ray N 
Rating:
5.0

Customer did not leave a comment.

HARI K 
Rating:
5.0

Customer did not leave a comment.

Lashunda M 
Rating:
5.0

Great Customer Service by Kizzy amd Michelle! Thank you, Ladies

REGINALD A 
Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

ONYINYE E 
Rating:
1.0

The lady Kizzy that work there screwed up my contract she don’t need to work there

DORRIEN M 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL C 
Rating:
5.0

Excelente, muchas gracias y mucho éxito

HELDER S 
Rating:
3.0

Everything was fine, just I was charged twice more than I expected.

RAMIN P 
Rating:
5.0

Customer did not leave a comment.

DARSHAK T 
Rating:
5.0

Customer did not leave a comment.

Brittne C 
Rating:
1.0

Nobody was there and I was overcharged and nobody has gotten back with me after submitting a complaint.

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

CONSUELA E 
Rating:
5.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

Thank you

ZABIHULLAH A 
Rating:
5.0

Customer did not leave a comment.

Leona S 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G 
Rating:
3.0

Kill your app. It is impossible to see on an iPhone when you were checking in, especially the photographs of the vehicle you are renting. And the questions are way too long convoluted and very intrusive. I will go back to using Home Depot for truck rental because there is human interaction and I’m not dealing with a computer on my iPhone.

PHILLIP M 
Rating:
5.0

Customer did not leave a comment.

Sheneqqua J 
Rating:
5.0

Imposible to do it through the app only, I had to go inside and ask the lady in the counter for help, she was amazing but it took a long time to complete the process due to the app Being very difficult, not easy at all

DENISE H 
Rating:
5.0

Customer did not leave a comment.

JOSE S 
Rating:
5.0

Great

Nelson A 
Rating:
5.0

Perfect

chritiando c 
Rating:
5.0

Sam was super knowledgeable & accommodating throughout the entire process. We're very pleased with the excellent service she provided us with from the initial sale onto paper work she was friendly & helpful. Then with the actual rental part & the Pickup process, she made sure our needs were net bc she provided us with 5 star service. We were not expecting to be so pleased after having a horrible experience with another uhaul company right down the road. Needless to say it was a nice change. During the time we had the rental, Sam was easy to communicate with and is very driven in her customer service efforts to achieve satisfactory results. It eas obvious to us her goal was to ensure customers are pleased and they return in the future after their rental concludes. We will for sure! Thanks again

Amber M 
Rating:
5.0

Excellent!

RAMAKRISHNAN S 
Rating:
5.0

Customer did not leave a comment.

Sedona M 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Keep up the good work. Fantastic service.

Kenneth H 
Rating:
4.0

Customer did not leave a comment.

Samaila M 
Rating:
5.0

Good service received

Henry O 
Rating:
5.0

Amazing service from the ladies at the front. Highly recommend this location!!!

Kevin R 
Rating:
5.0

I took pictures of gas tank amount and existing body damage , I'm glad I didn't need the pics. Ford 9ft was powerful and quick. Friendly service quick and easy .

Naithan D 
Rating:
5.0

Agent provided Prompt and friendly service. Very knowledgeable and very patient.

Gladys E 
Rating:
4.0

Customer did not leave a comment.

Linda B 
Rating:
5.0

The customer rep that helped me out at the counter was very professional and helpful

Udochukwu N 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

zay g 
Rating:
5.0

I've had a great experience at U-Haul. The people there were very kind and helpful. I would definitely use this location again. Thank you

Gabe B 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
4.0

Truck had several maintenance required warning lights on when I got it!

Brad K 
Rating:
2.0

Customer did not leave a comment.

Magnus S 
Rating:
5.0

2nd time renting here, very respectful manger and his employee. I will renting here everything smooth and quick paperwork air climate nice and clean building

Diamond B 
Rating:
5.0

Great experience, will definitely be a return customer!!!!😊

Anthony J 
Rating:
5.0

Customer was great 😊

Jazzirelle M 
Rating:
2.0

I was charged for a dozen of pads and only received a half dozen. The truck was filthy in the inside and had no option to drop the vehicle off at the nearest location. I was told I could get my Veterans Discount and didn't.

Jack J 
Rating:
5.0

Customer did not leave a comment.

Dihana L 
Rating:
2.0

Providing a full tank of gas, a clean truck interior and having the truck ready for pickup at the designated reservation time/date. All of these items would be an improvement. Due to the truck not being ready, my movers had to reschedule me, which delayed me a day, and I was moving hours away.

ASHLEY S 
Rating:
5.0

Customer did not leave a comment.

Liz O 
Rating:
5.0

Customer did not leave a comment.

lam h 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

Customer did not leave a comment.

KALEB A 
Rating:
5.0

All was good, Ms. Hilda, your rep was an exceptional personality. She is good with people and very helpful. My visit was a great one. Thanks

Pamela B 
Rating:
5.0

Customer did not leave a comment.

DARSHAK T 
Rating:
5.0

it was very nice to be treated very professionally Thank you guys.

BENJAMIN D 
Rating:
2.0

Disorganized, the lady at the front did the best she could,she was kind. 1st when I arrived The service wasn’t prompt.I had to wait about 20 minutes before I could get the vehicle. According to the associate at the desk the vehicle that I reserved ahead of time it wasn’t available. she told me that I had to wait on another patron to return the vehicle. I brought it to her attention There was a vehicle in the lot The same size as the vehicle I reserved , and she responded with concerns that if I took that vehicle the next patron would be without a vehicle. Because I was already there she agreed to allow me to use that rental she didn’t ask me for my card information told me I would not be charged but I was instantly charged when I came back and returned to U-Haul I brought it to attention that they had already processed my card information and charge me the fees that she told me I would initially have to pay for the rental. I was initially charged around $80 or so only to get a notice in my email that I then owed $20 and then it turned into $50

Chelsea J 
Rating:
5.0

The ladies that checked me in/out were amazing.

Anissa S 
Rating:
5.0

Everything was perfect at this Uhaul location , Grate customer service and I always rent truck from this location and strongly recommend to all my Frinds

DARSHAK T 
Rating:
3.0

Nobody was available to receive the truck, we rented in one place and after that the people who rented to us did not wanted to received back.

Carlos M 
Rating:
5.0

Great service and almost new rental 9’ Van

ANDRES G 
Rating:
5.0

I strongly recommend this locations to all my friends, Manager and his team are very professional ,

DARSHAK T 
Rating:
5.0

Everything was very perfect and I really like there professional customer Service ,

DARSHAK T 
Rating:
1.0

I was charged 810 miles when I only used 10 miles. Called to find ur why I was charged this much the guy working there admitted to his mistake and said I would be refunded instantly. It’s been 8 hours and 3 additional calls later I’m now hearing I won’t be refunded until 3-5 business days. Even though I was told otherwise and will have my pending withdrawals put me in overdraft. I shouldn’t suffered because of a mistake the uhaul rep made I’m highly disappointed.

ASHLEY A 
Rating:
5.0

Customer did not leave a comment.

DARSHAK T 
Rating:
5.0

I think you're doing quite well. No comments for improvement.

KEVIN C 
Rating:
1.0

I was charged for something the receipt is not specific and there is no way to dispute it or even speak to anyone. I will never rent from this location again. I returned the vehicle with no damage and I filled the tank up more than what I was given. I’m highly disappointed.

HEATHER L 
Rating:
4.0

Customer did not leave a comment.

RAICHELE D 
Rating:
5.0

Customer did not leave a comment.

Rockie T 
Rating:
5.0

Customer did not leave a comment.

WALTER C 
Rating:
4.0

Customer did not leave a comment.

bianca s 
Rating:
5.0

Customer did not leave a comment.

ZHANAR S 
Rating:
4.0

The accuracy of fuel charges. I was charged for 1.5gallons of fuel and I brought the truck back on a 4th of a tank. How I received it.

TIFFANY R 
Rating:
5.0

Vehicle might need a tuneup or fuel system needs maintenance.

JORGE E 
Rating:
5.0

The customer service rep. was exceptionally kind and patient. She is a tremendous asset to this organization, and is highly appreciated.

ORE B 
Rating:
5.0

Appreciate the guidance of an employee who helped me with my mobile check in experience

Keith H 
Rating:
5.0

Customer did not leave a comment.

TOMMI J 
Rating:
1.0

Verification and return process is tedious

Estelle D 
Rating:
5.0

Customer did not leave a comment.

TEENA S 
Rating:
5.0

Customer service was excellent!!!

Angela Y 
Rating:
4.0

Customer did not leave a comment.

Sharnette B 
Rating:
5.0

Customer did not leave a comment.

LINDA T 
Rating:
5.0

The manager at this location was so friendly and helpful. I definitely recommend this place to anyone.

CHUNG V 
Rating:
3.0

the person in the location is so friendly, however he didn't explain us about all the extra charges U-HAUL is going to charge us!

ANTOUN F 
Rating:
1.0

The manager overcharged me for the insurance that I never ordered and he lied about it

GENO C 
Rating:
4.0

The custumer services was exellent.

RITA J 
Rating:
5.0

Customer did not leave a comment.

Ahmed A 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
3.0

Customer did not leave a comment.

PAT H 
Rating:
5.0

Customer did not leave a comment.

Maria H 
Rating:
3.0

Customer did not leave a comment.

KEVIN B 
Rating:
5.0

The whole experience was excellent. Marcia was professional and extremely helpful, as was the gentleman on the return.

TODD M 
Rating:
3.0

Customer did not leave a comment.

BRYANHA B 
Rating:
5.0

I can’t remember her name but she’s very friendly and she Has AMAZING customer service best experience with uhaul .

Khari S 
Rating:
5.0

This location was good and fast. Friendly guy. My only problem is that they put this strapped in dolly and moving blankets in the truck near the back door. If you want to use it, break the zip-tie seal and be charged a fee, otherwise don't break the seal and it is blocking a huge portion of space. This is frankly obnoxious and a scummy sales tactic. I almost considered breaking the zip-tie seals just to get the room back.

MATTHEW L 
Rating:
5.0

Gasoline should be full up for , that is easier for customer to add up gasoline before returning the vehicle.

SUNNY C 
Rating:
2.0

Lady working there was rude and unprofessional. Complaining about her job, her relationship with u-haul and not explaining services and its conditions properly.

Javier V 
Rating:
5.0

Customer did not leave a comment.

TOMMY L 
Rating:
5.0

Excellent customer service. Answer all my questions

ANA Q 
No reviews have been submitted for this location.
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