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Susan P
Customer Reviews for Royalty Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was 1 hour away from the original pick up location, Was a little inconvenient.
Wesley MExcelent condition and services and great price.
GADDIEL RWork on the ease of using the app.
Juan SGreat people
ELIAS FLocation was busy, but employee took time to serve us
LLOYD LThe reservation system was screwed up. My res was for 9am, then when I arrive the system states 9:30 and then when I check in it states 8am but won’t let me continue. Luckily service personnel at location were able to rectify. Your software needs work.
BRYANA SGreat place to rent a truck from. They answer their phone guarantee yourVehicle. pick up and drop off was very easy priced as usual and customary
SUSANNE BThe truck barely worked. The drive shift got stuck and missing fuel cap. The check engine light was on all the time. This truck was a risk. The location was great
Angel TThe service was remarkable!! The young lady at the front desk made excellent accommodations for me and was super courteous and the utmost professionalism! I was able to rent the truck I needed in a moment’s !! I’d make that location my official location to rent any U-Haul service !!!
LANCE MNothing . Everything was great clean truck nice friendly staff. Don’t change a thing you guys/gals are great !!
MICHAEL MGood
JOSE SI specifically selected a new uhaul location in our area that had good reviews. Once I completed the online check in the uhaul website changed the address of my pick up to a dirty gross run down tire shop. I selected to do contactless mobile pick up but never received any mobile directions and ended up having to go inside the tire shop where they had to go get the uhaul ready. They had a pile of dolly’s on the floor and made you pull it out and load it into the uhaul. Their parking lot is very small and horrible to more large trucks around in. Also my email confirmation stated the uhaul was open till 7:30 so I could return it before then. But at this tire shop the girl was like no we close at 3 you can do it yourself on the phone and just put the keys in a box. But if you don’t do it right we will charge you $50.
Cassandra RWas very pleased with service that I received at this location staff were all professional and helpful,
JEANETTE SIce water and candy..
carlos wGreat service this has always been my go to place for my moves. I will continue to go here for not only my moves but my daughters moves. Thank you for great customer service.
MELISSA TNothing, everything was great.
MICHAEL JThe team is great and very involved in costumer service. Kuddos to all
ANGEL LThe online process to get the truck and return it added at least 30 minutes to my rental causing me to go from a 4 hour rental to a full day.
BRIAN HMuy buen servicio
JAVIER MGood
NELSON RMuy buen servicio y amabilidad
SONNY LNosotros tuvimos que hacer el proceso para rentar el camión y verificación de todo el sistema se cayó y no podíamos llenarlo tuvimos que llamar para volver a empezar todo, se entregó al otro día y todavía me cobraron 20 dólares por no cancelar por internet la renta cuando yo no tenía donde llenar ni celular para hacerlo, Enrealidad se han vuelto pésimo en servicio todavía por dos días me cobraron casi 300 dólares y su anuncio engañoso de 29.99 es mentira para que le ponen eso si no es cierto cobran 70 más seguro 16 y los taxes y fee ya así no se puede rentar más con ustedes.
ROGER PAok
NELSON RI was transferred to three UHaul locations before I found one able to reserve a cargo van. But when I arrived at the scheduled time, I was told that the prior renter had kept the vehicle longer. 'Would you like to be "upgraded to a 10' box". Absolutely not, I said. it's definitely a downgrade to me. Responding to their excuse that they couldn't guarantee the prior renter wouldn't keep it beyond their time, I said that they should tell their renters that any guarantee should be considered void because they are contingent on prior renters. UHaul manager I called about the matter did give me a $50 credit to my account to ameliorate the considerable hassle of renting the 10' long enough to meet my deadline at Delta Air Cargo. And I did return after 2 hours to switch to the van that was by then returned. My son and I noticed when driving away with the 10' box, that there was a cargo van parked out of sight on their adjacent parking. I didn't push the matter because they had a cargo van when I returned. But if this is a hustle, it should be stopped!
VICTOR TNada todo bien
EDUARDO HN/A wasn’t there long enough to notice it f there was any. Only thing is that it’s a neighborhood dealer so it’s something to keep in mind that’s all.
Michael VGreat customer service!
MAURICE JThis uhaul location provide good quality equipment and cars plua a fast a professional service.
WILLIAM RFast, efficient, and professional.
ERNEST ANo A/C
JOSUE RThe guys were nice n friendly and helped me hook up the trailer
DAISUKE IExcelentes
Jose tGood service everything was very good and smooth.
Ali MCrowded.
GILBERTO SNo me dieron ninguna informacion especificando que la entrega la debia hacer por una aplicacion y despues me cobraron 25 dolares dizque por no haber entregado el carro por la aplicacion, cuando fisicamente lo entrgue antes de las 24 horas. Ademas me entregaron el carro con soda en el piso de la cabina y luego me cobraron 20 porque olvide una caja pequeña vacia en la parte de de atras. Me parece una empresa abusiva. Nunca la recomendaria a nadie.
Luz MTodo excelente muy buena atención y responsabilidad muy atentos y cordiales
Hector AVery satisfied
Andrea MReturning in the app was very clunky, a real challenge. When clicking to take a photo it literally took 30 seconds to launch camera and then image was black for several seconds before allowing me to take image. Several challenges in working with adding the picture.
Tyrone DGood¡¡
Nicolas ACustomer service was ok. But was not told final price, so at this time I have no clue how much the rental was. When I returned truck was not given a choice to pay cash which is what I wanted. I only wanted to gte with a credit card. Aside from that, no problems. I just hope to not get surprise charges in my card
ena r