Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Manager was Rude, Condensing and behavior was unacceptable. I would never ever use this location for my Uhaul rental needs again. I had the worst experience at Roy's than I have ever experienced in many years. Very Poor Quality Customer Service.
Very friendly with good customer service. In and out fast and they made the rental easy.
Drove the rental 12 miles and was charged for 4 gallons of gas at $4 per gallon - nice touch
How dare them charge me for the fuel when it was not returned empty. There was more than 1/2 tank in there. In a previous reservation made from this SAME LOCATION they rented me a damaged van with an empty tank. This time the van was FILTHY on the outside and inside plus i took the time to clean the seats that were covered in dog hair from the previous renter. Not only should you refund me for the fuel charge but also credit me for taking time to cleaning the seats!
make sure truck is clean
Truck was not cleaned out when I got it...
The light for changing oil stayed on whole time. The engine shifted gears hard
They waited over a week to change me and add milage to the truck
The cargo trailer we rented was dented and had a sticker as replacement for one of the reflectors. The brake lights and directional lights works, but as it started getting dark we discovered that the running lights did not work. We had to drive with hazard lights on so other vehicles could see us. We called roadside assistance and were told it was our responsibility to change out the fuses since they couldn't find anyone to come out to our location. I will use other companies in the future. Very unhappy with the condition of the equipment and the company's lack of concern for the safety of their customers.
Alan was fantastic, super helpful, easiest rental transaction I've ever made!!!
Let the Maugansville location let people know to call them when they don't have the right equipment available.
Everything as expected
I was charged for using 90 miles on your truck when that is impossible. I only moved 3 miles from where I lived before and only made 4 trips with your truck. Stop speeding up your odometer to rip people off
They stop by pick up the U-Haul they were very friendly and very excellent customer service and I will let my friends know to go there I gave them five stars
Keep the same good customer service. Mr. Allen was very helpful.
i was talked into spending probably approx $75 more than what I needed. The person I dealt with had difficulty looking me in the eye and was did not seem interested in customer service. I had to walk up a hill to retrieve the truck, then drive it to the office door to load a appliance dolly BY MYSELF while several men stood and WATCHED onto the 15 ft truck (that I didn't need). As a senior WOMAN, this really got my ire up.
Price. Advertised for $19.95 and yet it was actually $79 rental charge.
Everything was great. Nice and flat and on pavement.
I wouldn't know if the equipment was clean or not because it wasn't there for me to pick up when I had my 24/7 service set up - the key was missing from the lockbox so had to go to a different location to do the pick up. Horrible service.
Being on time is important to me. I was told I could pick the van up at 7:30 but they don't open until 8 am.
When we arrived the furniture Dolley that I requested was not available. The price had changed dramatically from what I initially ordered. I misplaced/lost my phone - Thinking it may have been in the u-haul I rented. The gentleman who assisted me was more than helpful; But I have yet to find out if in fact my phone had been turned into this location (Hagerstown, MD)-
Everything was great and went as expected.
The merchant at the location was not helpful at all. It took me almost 2 hours from my scheduled pick up time. Also, the pick up was muddy and dusty which I reported it prior to taking the pick up. Once I returned the pick up I reported the pick up needed cleaning little did I know to be zapped with a $25 fee.
Upon picking up the U-Haul, the check engine light was on. It was immediately checked by the pickup location, and deemed “fixedâ€. but before reaching our distinction, it was on again.... causing tremendous anxiety during a 7 hour move. Employees at both the pickup and the drop off locations couldn't have been nice!!!
Rented a pick-up truck for some local projects. Used U-Haul app for rental and return. Process was quick and easy, and price was very reasonable.
Outstanding service wonderful customer service
I ordered a dolly, there was no dolly. I order moving pads and there's no moving pad. Paid for things that weren't given.
It was convenient to my location and they processed the return quickly. Their lot is confusing and could use signage to direct a customer where to park, etc.
We were a few miles over the limit and was charged .39 cent which is ridiculous.
Truck was very dirty inside and smelled of marijuana very strongly
clean truck and you charged me for insurance that I did not order. Refund $50 to my credit card
Very friendly and kind would recommend to anyone.
Excellent service. Thank you.
No complaints.
I should have rented from here to begin with. The other location nearby demanded I install the U-Haul app on my phone in order to complete the rental of a truck and had other stipulations that Alan and the other guys at Roy's didn't make. They are terrific to deal with!
Everything went smooth from pickup to dropoff on everyone's part but mine. If you drop off after hours, even after a long day of moving, make sure you follow the directions on the drop box before you drop your key in. You have to visit the website to return the truck and they will need a pic of the odometer and fuel gauge. I called Uhaul and they took care of the return over the phone but would still be a little easier.
Staff was amazing, very helpful
The representative was excellent!!
truck was dirty. The cab was not swept out, seats, dash and steering wheel were not wiped off/cleaned.
the service tec. that rented the truck to me was great.
Nothing! Good as is!
Jordan was extremely professional and efficient. Would recommend this location. Jordan is an asset to the operation. Easy transaction.
I don't know how to make it better. Trucks are well maintained and the staff is a pleasure to deal with
I was upset that I returned the truck in 9 hours instead of 24 hours. I didnt receive any credit for the early return. Like taking off on the mileage. Not good customer service.
Having the truck facing the exit would be helpful to the renter.
Excellent customer service!
Very helpful. Great people and service. however, I have never rented before and WAS NOT told that I would have to fill the tank fully prior to return and if not, would be charged $100 for it to be filled after.
Fast pick up and return
Keys return was not clear.
Again, the drop location was changed/not clear. I went to the location a day early (Saturday) and it was closed. Trucks were parked on a back street coming into the facility. The facility was fenced, but the gate was open. Instruction for the return of trucks and keys were posted on a drop box, no instructions for dropping off a trailer. I had to go online and set up an account and password to be given direction to leave the trailer.
