Customer Reviews for Roys Quality Car Care Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Roys Quality Car Care Inc

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rod k. on

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fast and ready to go. no complaints

Dean S. on

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It was very congested around the building, and it took a while to get someone to tell me wgere to drop the trailer.

Steven G. on

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HELEN J. on

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Mary L F. on

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I arrived an hour ahead of schedule and Alan was able to get the process started - friendly and efficient!! Alan and another associate got the auto trailer set up for us and showed us all the safety issues.

BRIAN G. on

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These guys are AWESOME! could not have been an easier transaction. Great place to get your car serviced too!

Katherine T. on

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The guy at the desk was rude and totally unhelpful. He didn't even look at me, say hi, or thank you. He took the key and drove away without giving me a receipt or telling me about the extra charge for not filling the gas tank. Totally unprofessional.

sanjay s. on

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CORNELIA H. on

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Kareem B. on

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richard b. on

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Chester S. on

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Everett P. on

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TINA K. on

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Alan was a huge help with everything!

Rachel W. on

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Nic was very kind and very helpful

Alan J. on

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Daniela D. on

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Gary R. on

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BRIAN Y. on

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Wilma M. on

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Dianna W. on

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nothing. very kind thanks alot

Gregg G. on

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David D. on

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After hour Drop off

Sunil k. on

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On site person was really helpful and resourceful. He also helped with couple of queries and was patient!

Joseph D. on

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This location was also a auto repair shop...so upon arrival, we had to wait, untill we went searching for someone to help us...also, they made no effort to show us how the equipment worked or proper way to attach the car dolly to the trucks hitch...other then that they we're good...overall it was a ok/good experience.....(we figured how to attach the car dolly....it was very easy, which is why they probably didn't offer to show us)

Laurie R. on

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Lawrence L. on

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Great experience

Kasandra T. on

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Pick up and drop off are always easy. We always rent from this location

Debra M. on

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Possibly the worst experience ever. I pulled up the trailer and person asked me for keys. I explained it's a trailer not a truck and asked if he could help me unhook it and he said no. I asked where to leave it and he said he doesn't know just don't block anything so I found a pull thru, unhooked the chains, electricity and loosened the ball. I asked if he had a jack so I could get the 6' X 12' trailer off the truck and he said no. I asked if he could help me lift it and he said no he has 2 bad discs in his back. He said he couldn't believe it didn't have its own jack. He threatened me, cussed me out and I was frightened so I called my husband to help me. My husband lifted the hitch off our ball and I left. I am still shaking. I am a 57 year old woman who has been screamed at and threatened by some 38 year old kid with attitude at Roy's Car Care in my hometown of Hagerstown Maryland. I'm thinking of calling the police as his screaming and arms movements constitute assault

PAUL P. on

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jason t. on

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None. Drop off was easy and took no time at all. Thanks!

Kelly K. on

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The truck was dirty. Pine needles in the window wells even! The mirrors didn't even operate. The right one literally turned in circles. I couldn't see to make a lane change. Extremely dangerous and unacceptable. I rent from uhaul alot and really feel that I shouldn't have to pay for this!

LAWRENCE A. on

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Scott R. on

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Daniel S. on

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Very fast, pleasant and efficient.

Jennifer W. on

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Roy's car care as one of the best places we have rent it from. Alan was very knowledgeable on the location of things where we were moving too. He went over everything the truck had on it. Very Pleasant person to work with.

Yolanda H. on

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Great, experience. The whole process was fast, friendly and helpful.

Greg C. on

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Amazing! These fellows are great. They also repair vehicles in an equally amazing fashion.

DAVID S. on

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