Customer Reviews for Roys Quality Car Care Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Roys Quality Car Care Inc
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Dianna W. on
nothing. very kind thanks alot
David D. on
After hour Drop off
Sunil k. on
On site person was really helpful and resourceful. He also helped with couple of queries and was patient!
Joseph D. on
This location was also a auto repair shop...so upon arrival, we had to wait, untill we went searching for someone to help us...also, they made no effort to show us how the equipment worked or proper way to attach the car dolly to the trucks hitch...other then that they we're good...overall it was a ok/good experience.....(we figured how to attach the car dolly....it was very easy, which is why they probably didn't offer to show us)
Lawrence L. on
Great experience
Kasandra T. on
Pick up and drop off are always easy. We always rent from this location
Debra M. on
Possibly the worst experience ever. I pulled up the trailer and person asked me for keys. I explained it's a trailer not a truck and asked if he could help me unhook it and he said no. I asked where to leave it and he said he doesn't know just don't block anything so I found a pull thru, unhooked the chains, electricity and loosened the ball. I asked if he had a jack so I could get the 6' X 12' trailer off the truck and he said no. I asked if he could help me lift it and he said no he has 2 bad discs in his back. He said he couldn't believe it didn't have its own jack. He threatened me, cussed me out and I was frightened so I called my husband to help me. My husband lifted the hitch off our ball and I left. I am still shaking. I am a 57 year old woman who has been screamed at and threatened by some 38 year old kid with attitude at Roy's Car Care in my hometown of Hagerstown Maryland. I'm thinking of calling the police as his screaming and arms movements constitute assault
jason t. on
None. Drop off was easy and took no time at all. Thanks!
Kelly K. on
The truck was dirty. Pine needles in the window wells even! The mirrors didn't even operate. The right one literally turned in circles. I couldn't see to make a lane change. Extremely dangerous and unacceptable. I rent from uhaul alot and really feel that I shouldn't have to pay for this!
Daniel S. on
Very fast, pleasant and efficient.
Jennifer W. on
Roy's car care as one of the best places we have rent it from. Alan was very knowledgeable on the location of things where we were moving too. He went over everything the truck had on it. Very Pleasant person to work with.
Yolanda H. on
Great, experience. The whole process was fast, friendly and helpful.
Greg C. on
Amazing! These fellows are great. They also repair vehicles in an equally amazing fashion.
Tracy M. on
I can't think of anything... It was great!
William E. on
Truck was old and had many missing or broken wooden hold downs. Clean and ran well but in need of repair on the inside.
Heath M. on
Very helpful and friendly staff. I'll be doing more business there in the future.
SHIRLEY K. on
Nothing, fantastic customer service. Alan was cordial, told me what was needed and has a great sense of humor. Thanks for making this tiresome move more tolerable.
HAROLD P. on
They closed 2 minutes bedore i arrived although I call the and said I was two block away. i received a call on monday morning that they could not find the truck after I dropped the keys in the door slot along with the paperwork on SaT AT 3pM RECEIVED A CALL THEY COULD NOT FIND THE TRALOR IT WAS THERE WHERE THE MECHANIC AT THE GARAGE SAID TO PARK IT VERY POOD CUSTOMER SERVICE HAROLD
Samuel E. on
Alan and the staff at RQCC are exceptionally professional and fantastic ambassadors for the brand. Great "people" skills and an eagerness to ensure a positive experience for the customer. A job well done to say the very least. Thank you Alan (..and Nick ;-p)
Everett P. on
Very friendly and helpful.
Fred T. on
See you for when we need to rent again! Thanks so much!
ASHLEE B. on
Very nice and respectful
Raymond T. on
place we returned the trailer to was very helpful and was the one who noticed all the mistakes made by other location. just pretty sad you sent me across states for nothing and it took our guy 4 hrs each day to drive around plus gas . just a really sad situation. swap trailers for same trailer ????
Joshua N. on
Keep doing what you're doing.