I’m really upset that u-haul said the gas tank was at 5/8 when I picked the truck up when it was only at 1/2. Additionally, I’m very upset that u-haul tried to give me additional fees when I dropped the truck off when I stayed within all of the required parameters. Not happy with my u-haul experience and would not recommend to others.
NEIL k
Roys Quality Car Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hagerstown, MD 21740
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Customer Reviews
- 4.5 Average Customer Rating
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This place was fine and the person was helpful, but it was difficult to find where I was supposed to go. Additionally, I had requested a virtual pickup but didn't see any options on the app, so I'm assuming this location doesn't have virtual pickup.
Adam GTo make the uhaul mail box more visible. Or at least a bigger sign stating where it was located. It was another mail box for Roy's as well on the building. It was confusion on the location.
Dina CThe process to pick up the truck online was a bit confusing. I had to call for help. Was on the phone for 40 minutes before I could finally get the keys to the truck. I didn't ask for the furniture dolly, or the other dolly but both were on my invoice. I did pay for 10 furniture pads. None of which was actually in the vehicle. When I returned the truck and paid, there was no way for me to dispute the fact that I didn't get either dolly or the pads, but I was so frustrated I just paid it to be done with it. If I rent again I will absolutely be picking up from a place where I can speak to someone there
MICHAEL MThis is when I had to take pictures of the truck, it made no sense whatsoever
Kelly M