Customer Reviews for Rt3 Simply Storage
(U-Haul Neighborhood Dealer)

98 reviews

4801 Plank Rd   Fredericksburg, VA 22407

(540) 645-6057

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 645-6057

4801 Plank Rd
Fredericksburg, VA 22407

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had requested two furniture dollies and 2 dozen pads. There was a regular dolly and 6 pads. Being closed on Sunday and doing mobile pickup, there was no one there to talk to. Be warned that if doing Sunday pickup, you most likely won't get any requested supplies. Otherwise it was a fine rental. Truck was clean and worked fine.

KENNETH S 
Rating:
5.0

The process was easy from on line reservation to return. Dawn was professional, friendly and knowledgeable. I was impressed by the condition of the cargo van. I will definitely go back.

Lisa R 
Rating:
4.0

The 2 females there where more than just helpful. They made me feel like I could trust them.

frank p 
Rating:
5.0

Customer did not leave a comment.

jewell p 
Rating:
5.0

Customer did not leave a comment.

Raymond G 
Rating:
5.0

The staff at Simply Storage at the Rt 3 location is always very helpful and friendly. This was our first U-haul rental at this location and we were very happy with the service they provided. We will definitely rent again with them when we need a larger vehicle to move items.

Eric H 
Rating:
5.0

The pickup was quick and very easy. Customer service at Rt3 Simply Storage is outstanding whether you are checking out a Uhaul vehicle or renting a storage unit. They are always friendly and very helpful for all of your needs.

Calvin B 
Rating:
4.0

Customer did not leave a comment.

Robert G 
Rating:
3.0

I was not told that I would be charge a $20 fee for turning the truck in after business hours.

G'Nell L 
Rating:
5.0

Customer did not leave a comment.

Marcus P 
Rating:
5.0

Used DCS Movers to load the truck. Hired 2 movers for 2 hours. 1st mover showed up half an hour late (3-4 ETA showed up at 430) and loaded the truck himself. 2nd guy showed up when it was done, 6:15. They were not friendly or professional. Stay away from DCS!

Guy M 
Rating:
5.0

Customer did not leave a comment.

Cyndi R 
Rating:
1.0

Customer did not leave a comment.

Aubrey L 
Rating:
5.0

Customer did not leave a comment.

Luke M 
Rating:
5.0

Customer did not leave a comment.

Luis V 
Rating:
4.0

Customer did not leave a comment.

Hung D 
Rating:
4.0

Computer system slowed the checking and checkout process. Desk person was very amiable.

Craig R 
Rating:
1.0

The process was quite frustrating and information was logged incorrectly. We usually use the actual Uhual location but tried this one because it's closer, and won't be doing so again. Threats of added charges that weren't disclosed upon registration and just in general much more difficult than the flawless experiences Ive had at the other location.

Jeffrey B 
Rating:
5.0

Much better check in/ check out experience than I ever get at Home Depot

Ryan S 
Rating:
5.0

The staff was friendly, answered all the questions I had, and had me on the road in no time!

Dylan R 
Rating:
5.0

The customer service was excellent. I would recommend to anyone looking for a truck or storage.

Christine R 
Rating:
5.0

Great customer service, friendly and quick. Will use again.

candice m 
Rating:
5.0

Customer did not leave a comment.

Jacobo T 
Rating:
5.0

The people were extremely helpful friendly and professional. Thank you so much.

ROBIN R 
Rating:
1.0

When I picked up the truck it showed it had 1/8 a tank of gas but 3 miles down the road it ran out of gas on a busy highway. This was very dangerous. You should mandate gas be turned in at a higher level. I will not rent from U-Haul again.

Angelia H 
Rating:
2.0

Mobile pick up was very difficult to use. The locations emergency number was posted but no one picked up after calligultie times. Waited for a very long time to speak with someone from Uhaul costumer service

Vince D 
Rating:
5.0

Customer did not leave a comment.

Ryan J 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

MARLENE P 
Rating:
5.0

Customer did not leave a comment.

Jazmen J 
Rating:
5.0

Customer did not leave a comment.

MARLENE P 
Rating:
1.0

The rear door was broken and the truck had no ac in 90 degree weather. I was late because we could not get the broken rear door to latch. I would not recommend this place and would will be calling for a refund.

Jayvon G 
Rating:
5.0

Excellent service!

Jianping Z 
Rating:
5.0

Staff was courteous and polite. They really care about you and do their best to get you what you need.

Mary C 
Rating:
5.0

What needed and available. The 2 ladies were wonderful and helpful.

Darlene S 
Rating:
5.0

I can't think of anything.

Monica B 
Rating:
5.0

Equipment was in pristine condition. Staff incredibly helpful and friendly.

William S 
Rating:
5.0

Nancy, the manager was friendly and quick. I would definitely use this location again.

AMYMELISSA W 
Rating:
5.0

Great customer service

Monisha B 
Rating:
3.0

For storage I would recommend to friends. But as for truck rental no limited on size of vehicle and the gas mileage is less than 10 miles a gallon even with keeping it in green by the gauge on dash. I could have rented from enterprise or Ryder for less with the fuel fill up.

Daniel A 
Rating:
5.0

Good experience

darren P 
Rating:
5.0

Customer did not leave a comment.

Christophe A 
Rating:
5.0

Customer did not leave a comment.

Robin S 
Rating:
2.0

I was over charged for gas and mileage!

Ricky W 
Rating:
5.0

Customer did not leave a comment.

David Z 
Rating:
1.0

I was told after probably not making on time for the rental that I was on 24/7 (which meant I can pick up the truck anytime I want). We were about maybe 15/30 minutes late from time office closed? My account didn’t work on line to move forward. I called the ER number. Eventually she called back. She stated she couldn’t fix my problem. I guess I can understand that. However after calling CSR about times, being hung up on, waiting for chat just the same to be sent to another number (this was from online), I called from another phone. My daughter called another number given from her phone. I did get someone completely nice (we are now 4 hours in and it’s getting nervous). He got a 24/7 share manager on the phone. They got my account link to move and it wasn’t broken you still need to make your reservation on time (yea, I know I thought it was 24 hours). Now it’s the dang lock. It was weathered. And, it was a word lock. No words. I had to yank and viciously get it off. I left around 10pm for a 5pm rental. Utterly ridiculous. I’ve used uhaul since I’ve been out here as an adult. Never again will I use the share mobile after hours (5pm).

Tonya B 
Rating:
5.0

Customer did not leave a comment.

J.Slade H 
Rating:
5.0

The staff were incredibly friendly and very helpful. The experience was amazing and there is absolutely nothing they should change. Very appreciative for their assistance!

Sara D 
Rating:
5.0

Customer did not leave a comment.

Merry E 
Rating:
5.0

Customer did not leave a comment.

clinton h 
Rating:
5.0

Customer did not leave a comment.

James Z 
Rating:
5.0

Customer did not leave a comment.

Alicea R 
Rating:
5.0

The entire experience was excellent. Nancy was super nice and helpful. The check in/out process was seamless. Will definitely rent my uhaul truck from this location again. Thanks

James M 
Rating:
5.0

Maybe have a few more vehicles to rent. I came to this location because it was the only one that had a van for that day in my area. It was a nice experience just that it was on the other side of town for me; however, having a newer vehicle was worth the efforts and it went smoother then some of the other places I've rented from that was closer.

Ernest D 
Rating:
4.0

Customer did not leave a comment.

Debra R 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL C 
Rating:
4.0

Staff was extremely friendly.

Larry S 
Rating:
5.0

Have the extra fees visible when you go in for $20 a day and end up payingvalmost $60 is a shock.

TIMOTHYDAVID W 
Rating:
5.0

2 different charges on my account

Alcenia h 
Rating:
4.0

Exceptional customer service.

DeWayne T 
Rating:
5.0

MS. Judy was very nice and professional. Parking spaces are not enough for customers.

Paul O 
Rating:
1.0

Truck need brakes, poor customer - When make the reservation one price, and when you return the truck surprise you pay double.

Yuri R 
Rating:
5.0

Customer did not leave a comment.

Calvin B 
Rating:
3.0

The truck needs shocks and alignment. I had a difficult time returning the truck and the uhaul Help Desk had me on hold for 61 minutes before offering a call back. Then the call back person hung up on me. I returned the truck on Saturday and was charged for Sunday and Monday.

WYNSOME B 
Rating:
5.0

Very nice person lady working as I checked in and returned the vehicle.

RALPHDAVID R 
Rating:
5.0

Nothing.

Paul J 
Rating:
4.0

Customer did not leave a comment.

Rita C 
Rating:
5.0

Customer did not leave a comment.

Nadia A 
Rating:
5.0

Judy was just awesome- great customer service! Deborah

Deborah D 
Rating:
5.0

The pickup procedure using cell phone was hectic. Took two tries to get to someone who could help me.

Drake R 
Rating:
5.0

Absolutely my best Uhaul experience. Wonderful front desk support

Debra W 
Rating:
4.0

Customer did not leave a comment.

SANA Q 
Rating:
5.0

Easy to work with. Lady at the counter very helpful.

William B 
Rating:
5.0

Nothing the service rep was great

CARLOSENRIQUE G 
Rating:
5.0

Nothing, service was great

DIANEELIZABETH H 
Rating:
5.0

Nothing

TERESALYNN D 
Rating:
5.0

Great location for Uhaul rentals! The staff was friendly and the truck was available for the length of time needed.

KENDRA F 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYRONELL B 
Rating:
4.0

I attempted to use the virtual pickup and had issues. The main one was your app said I wasn’t in the correct place (I was sitting next to the truck). Luckily the store was open and the lady behind the counter is super nice. She had to put all my information in again, and basically recreate my reservation. Not very efficient, but in the end it all worked out.

EDMUNDJOSEPH S 
Rating:
5.0

Ladies were professional and worked well together and courteous

DAVIDTINSLEY T 
Rating:
5.0

Customer did not leave a comment.

STEVENTHOMAS L 
Rating:
1.0

The uhaul has to be jump started twice in the middle of my move and then the roof leaked. It was a horrible experience.

Deborah A 
Rating:
4.0

The mobile check out process could go a little faster.

Amber M 
Rating:
5.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

I had a perfect experience. The staff was outstanding and the rental was a super smooth drive.

Steven L 
Rating:
5.0

The ladies were very helpful and so nice.

SANDRADEE R 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

RICHARDSCOTT G 
Rating:
5.0

I was literally the first out-of-State rental return this person had processed. In spite of that, she immediately got the telephone assistance she needed to process my information and send us on our way in no time. All while being friendly & attentive.

David S 
Rating:
5.0

Nothing. Everything was excellent.

Donald P 
Rating:
4.0

Nothing I can think of. The process was quick and pleasant!

Alex F 
Rating:
5.0

Customer did not leave a comment.

Ralph S 
Rating:
5.0

Customer did not leave a comment.

Alex T 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
1.0

Customer did not leave a comment.

Patricia C 
Rating:
5.0

Customer did not leave a comment.

Johnathan H 
Rating:
5.0

Customer did not leave a comment.

Luis H 
Rating:
2.0

If they cannot look at a reservation and fix the fact they dont carry all equipment at the location that's not acceptable.

Darrin C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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