Customer did not leave a comment.
ANDREW R
Customer Reviews for Rt3 Simply Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to make several changes to the size vehicle needed and pickup time. Amy was very helpful in accommodating my needs. Thank you . 5 STARS.
MICHAEL BNothing. I picked up and dropped off outside of business hours. Everything was perfect
Craig AThe check-in was fast, the vehicle was perfect for my moving boxes.
MICHAEL ANothing. The location was easy to find and right on the main road. The staff were courteous and very helpful. The lady behind the counter was especially helpful. The van was clean and in great condition.
Lisa MAs a customer, I was impressed with the customer service. Will come back to use UHaul very soon. Thanks.
KEVIN JWell run office with knowledgeable staff. Very professional and helpful. There is nothing I would change about this location. The equipment was clean and worked well. I have rented twice from here and the staff was always helpful.
Tomas NNo improvement necessary, the experience from reception to return was pleasant and professional. All my questions were answered and I was able to make an informed decision.
TOMAS JI am so pleased with everything. Dawn assisted us and she was solid gold. Thank you for a great experience.
LUCIELLE NNothing that I can think of to improve upon. However, the Dispatcher was very friendly, knowledgeable, and professional throughout the entire process! Kudos and keep up the great work!
Pedro RI had requested two furniture dollies and 2 dozen pads. There was a regular dolly and 6 pads. Being closed on Sunday and doing mobile pickup, there was no one there to talk to. Be warned that if doing Sunday pickup, you most likely won't get any requested supplies. Otherwise it was a fine rental. Truck was clean and worked fine.
KENNETH SThe process was easy from on line reservation to return. Dawn was professional, friendly and knowledgeable. I was impressed by the condition of the cargo van. I will definitely go back.
Lisa RThe 2 females there where more than just helpful. They made me feel like I could trust them.
frank pThe staff at Simply Storage at the Rt 3 location is always very helpful and friendly. This was our first U-haul rental at this location and we were very happy with the service they provided. We will definitely rent again with them when we need a larger vehicle to move items.
Eric HThe pickup was quick and very easy. Customer service at Rt3 Simply Storage is outstanding whether you are checking out a Uhaul vehicle or renting a storage unit. They are always friendly and very helpful for all of your needs.
Calvin BI was not told that I would be charge a $20 fee for turning the truck in after business hours.
G'Nell LUsed DCS Movers to load the truck. Hired 2 movers for 2 hours. 1st mover showed up half an hour late (3-4 ETA showed up at 430) and loaded the truck himself. 2nd guy showed up when it was done, 6:15. They were not friendly or professional. Stay away from DCS!
Guy MComputer system slowed the checking and checkout process. Desk person was very amiable.
Craig RThe process was quite frustrating and information was logged incorrectly. We usually use the actual Uhual location but tried this one because it's closer, and won't be doing so again. Threats of added charges that weren't disclosed upon registration and just in general much more difficult than the flawless experiences Ive had at the other location.
Jeffrey BMuch better check in/ check out experience than I ever get at Home Depot
Ryan SThe staff was friendly, answered all the questions I had, and had me on the road in no time!
Dylan RThe customer service was excellent. I would recommend to anyone looking for a truck or storage.
Christine RGreat customer service, friendly and quick. Will use again.
candice mThe people were extremely helpful friendly and professional. Thank you so much.
ROBIN RWhen I picked up the truck it showed it had 1/8 a tank of gas but 3 miles down the road it ran out of gas on a busy highway. This was very dangerous. You should mandate gas be turned in at a higher level. I will not rent from U-Haul again.
Angelia HMobile pick up was very difficult to use. The locations emergency number was posted but no one picked up after calligultie times. Waited for a very long time to speak with someone from Uhaul costumer service
Vince DThe rear door was broken and the truck had no ac in 90 degree weather. I was late because we could not get the broken rear door to latch. I would not recommend this place and would will be calling for a refund.
Jayvon GExcellent service!
Jianping ZStaff was courteous and polite. They really care about you and do their best to get you what you need.
Mary CWhat needed and available. The 2 ladies were wonderful and helpful.
Darlene SI can't think of anything.
Monica BEquipment was in pristine condition. Staff incredibly helpful and friendly.
William SNancy, the manager was friendly and quick. I would definitely use this location again.
AMYMELISSA WGreat customer service
Monisha BFor storage I would recommend to friends. But as for truck rental no limited on size of vehicle and the gas mileage is less than 10 miles a gallon even with keeping it in green by the gauge on dash. I could have rented from enterprise or Ryder for less with the fuel fill up.
Daniel AGood experience
darren PI was over charged for gas and mileage!
Ricky WI was told after probably not making on time for the rental that I was on 24/7 (which meant I can pick up the truck anytime I want). We were about maybe 15/30 minutes late from time office closed? My account didn’t work on line to move forward. I called the ER number. Eventually she called back. She stated she couldn’t fix my problem. I guess I can understand that. However after calling CSR about times, being hung up on, waiting for chat just the same to be sent to another number (this was from online), I called from another phone. My daughter called another number given from her phone. I did get someone completely nice (we are now 4 hours in and it’s getting nervous). He got a 24/7 share manager on the phone. They got my account link to move and it wasn’t broken you still need to make your reservation on time (yea, I know I thought it was 24 hours). Now it’s the dang lock. It was weathered. And, it was a word lock. No words. I had to yank and viciously get it off. I left around 10pm for a 5pm rental. Utterly ridiculous. I’ve used uhaul since I’ve been out here as an adult. Never again will I use the share mobile after hours (5pm).
Tonya BThe staff were incredibly friendly and very helpful. The experience was amazing and there is absolutely nothing they should change. Very appreciative for their assistance!
Sara DThe entire experience was excellent. Nancy was super nice and helpful. The check in/out process was seamless. Will definitely rent my uhaul truck from this location again. Thanks
James MMaybe have a few more vehicles to rent. I came to this location because it was the only one that had a van for that day in my area. It was a nice experience just that it was on the other side of town for me; however, having a newer vehicle was worth the efforts and it went smoother then some of the other places I've rented from that was closer.
Ernest DStaff was extremely friendly.
Larry SHave the extra fees visible when you go in for $20 a day and end up payingvalmost $60 is a shock.
TIMOTHYDAVID W2 different charges on my account
Alcenia hExceptional customer service.
DeWayne TMS. Judy was very nice and professional. Parking spaces are not enough for customers.
Paul OTruck need brakes, poor customer - When make the reservation one price, and when you return the truck surprise you pay double.
Yuri RThe truck needs shocks and alignment. I had a difficult time returning the truck and the uhaul Help Desk had me on hold for 61 minutes before offering a call back. Then the call back person hung up on me. I returned the truck on Saturday and was charged for Sunday and Monday.
WYNSOME BVery nice person lady working as I checked in and returned the vehicle.
RALPHDAVID RNothing.
Paul JJudy was just awesome- great customer service! Deborah
Deborah DThe pickup procedure using cell phone was hectic. Took two tries to get to someone who could help me.
Drake RAbsolutely my best Uhaul experience. Wonderful front desk support
Debra WEasy to work with. Lady at the counter very helpful.
William BNothing the service rep was great
CARLOSENRIQUE GNothing, service was great
DIANEELIZABETH HNothing
TERESALYNN DGreat location for Uhaul rentals! The staff was friendly and the truck was available for the length of time needed.
KENDRA FI attempted to use the virtual pickup and had issues. The main one was your app said I wasn’t in the correct place (I was sitting next to the truck). Luckily the store was open and the lady behind the counter is super nice. She had to put all my information in again, and basically recreate my reservation. Not very efficient, but in the end it all worked out.
EDMUNDJOSEPH SLadies were professional and worked well together and courteous
DAVIDTINSLEY TThe uhaul has to be jump started twice in the middle of my move and then the roof leaked. It was a horrible experience.
Deborah AThe mobile check out process could go a little faster.
Amber M