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SAMMUEL E
Customer Reviews for Ruben's Auto Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online it said open on Sunday until 5p but they were close when I arrived and the phone number was disconnected.
LATRICE EThe location to pick up the van is not an actual U-Haul company business store. It is actually another privately owned business that is somehow linked and allows them to keep the vans on the property. I had an issue when I first got there. There is a box locked with the keys and their number and the combination wasn’t working, so after calling and speaking to a U-Haul representative a man that worked at the business came out, he took a look and saw that the lock wasn’t opening and eventually got upset and said that the U-Haul customer service was taking time away from him and his business and walked away from the situation. He was extremely rude. We ended up fixing the problem because apparently the combination had not been changed over from the previous renters even though it said that it was so we were able to get in, but if there’s ever a problem, this is not the place to go to because it’s in the middle of nowhere and you will not get any help unless it’s something that Customer service can do over the phone as there are no people on site that are willing to help.
DEANNA RU guys charged me so much when everything was on point I put the same amount of gas that it was suppose to have and still charged me for gas this is ridiculous and I told them where I was going and I only went those places and still got charged extra for miles too lord it’s ridiculous
Rudy MRuben went out of his way to help me get truck to hook up to the trailer. The man is not only good for uhaul but gives me hope for humanity and kindness.
Keith CGreat and very friendly customer service, excellent location.
Julio H👍
Jesse RRuben, had everything ready for me. He and his staff showed me how to secure the vehicle safely and ensure the chains were good. Finally the trailer was hitched correctly. Recommended insurance. Thank you Ruben and his team.
Samuel HWonderful help
Perez MNothing at all ! Excellent service great attitude from the guy there at uhaul… thank you
Jose FHad to give more personal info than normal but was a corporate issue? Just took little more time but overall went great
MANUEL BEverything went smoothly from start to finish! Thank you!
ana gVery friendly folks, keep up the good work.
WELTON BCustomer service was excellent he went above and beyond stop what he was doing to take care of me and even confirming if I was happy with the product I would not think twice about trying to go back I I am very happy with the service provided
CHRISTOPHER MNothing to improve. The owner was very nice and helpful. Ill be going there next time I need to rent again.
REBECA VI don't know what could be done to improve this service. We were in a bind and needed a truck. Ruben was quick to stop what he was in the middle of and give us one of his brand new looking trucks that was perfect for our needs. We had a time crunch and he did everything possible to make sure we made out dead line.
PATRICK FThe pick up location was 30 miles from my contracted location. I understand that there was no guarantee for truck size and pickup location but this nonetheless was disappointing and a major inconvenience. The agent at the pickup location was very helpful and had the rental truck in great shape...clean and well maintained.
Barry KGreat service guy was great and knowledgeable
Michael CThe service here was great everything was well organized and very clean ower is very nice
SAMANTHA K2nd time to rent uhaul equipment and they have a great service.
RICHARD LGreat customer service will recommend Ruben
Rolando DGreat people to deal with! Really nice.
Jill KFast friendly service,
Miguel GGood service
Juan CFast and friendly service.
Oscar BGreat staff, friendly and most important efficient.
Danica VThis location had great staff. Very friendly but most important is that they were very efficient.
Danica V