Customer Reviews for Rubio Premier Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rubio Premier Motors

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Maria V.
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n/a

JOY C.
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I was wrongfully charged for damage, i supplied photos proving same, and they are not responding to any follow up as promised. Terrible treatment, terrible customer service.

David M.
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Customer did not leave a comment.

Tracy D.
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Thank you, Rosie!

Vincent D.
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Everything was great

April M.
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No improvements. Very informative in explaining everything to me. And quick to help me to attach the trailer

Robert F.
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Charged me for two full days on an 8 1/2 hour rental. Complete bullshit.

Mark S.
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Customer did not leave a comment.

Anatoli A.
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The online pickup experience was the worst customer experience I have had in years. Here is the recap: - My identity validation should have been done ahead of time, not in the parking lot in the wind in front of the vehicle - I was not able to add my wife as a alt contact for some reason - Online customer service rep was not responsive and not helpful - Identity validation process is flawed! This is supposed to be a 24x7 process and you start calling my contacts assuming that they have the time to pick up immediately? After 45 minutes in the parking lot I was denied access to the vehicle and had to go searching for the representative. Thankfully she was able to help, but the online experience was atrocious.

ROSEANNE M.
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Customer did not leave a comment.

WAYNE E.
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Nothing, great customer service, easy process, great experience

OHARE T.
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Customer did not leave a comment.

Jimmy M.
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Customer did not leave a comment.

Marilynn T.
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Mary at Storage R Us at East Moriches was very helpful with finding me a truck at a different location. It was a thirteenth hour reservation and she lined up this 15 foot truck for me to pickup the next morning at Rubio's in Westhampton. As a result of Mary's extraordinary help our next day went very well. Mym

Michael S.
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Customer did not leave a comment.

Terrence S.
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Everything went smoothly from start to finish

Michael P.
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Rude person at counter. Location closed before my reservation time. Added insurance to contract after I declined it. Trailer was dirty. Can't get much worse than this.

Bridgette F.
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Customer did not leave a comment.

John L.
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Customer did not leave a comment.

Robert K.
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Customer did not leave a comment.

charles L.
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Interior of rental truck was filthy, inside of windshield had splatter all over it.

Ronald F.
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Customer did not leave a comment.

Brian A.
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Customer did not leave a comment.

STEVE L.
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why do I have to drive 70 miles to pick up a truck when there are 2 u haul locations close by and I made a reservation 3 weeks in advance ?

Brian F.
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The price was outrageously high. I felt I was being take advantage of. Lady at counter was not very knowledgeable or friendly. The Yard guy was good.

WILLIAM A.
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make sure the equipment is well inspected before it's rented out to a customer

janos G.
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Exellent all the way

George K.
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Customer did not leave a comment.

Regis D.
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Customer did not leave a comment.

WALTER B.
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Great folks there will use there services again for sure.

Alexander M.
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Take UHaul privileges away from Rubio Motors. They suck. I went through two wire harnesses on the trust because it wasn't done right and my chains dragged the whole way to Florida. I could not get them to shorten up because of the way the trailer was set up.

Chester M.
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Customer did not leave a comment.

geralyn P.
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Customer did not leave a comment.

thomas R.
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Outstanding people and service at Rubio Premier Motors

Pamela S.
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Customer did not leave a comment.

JESUS Z.
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Give extra time/ or more minutes for customers to return the truck. Traffic or other inconvenient could spear in the way. Thanks so much.

Bret J.
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Was very happy with equipment and location but was very unhappy when I was quoted one price online and when I picked up truck the price was double, I was also unhappy with the $1.89 per mile charge, Budget rental only down the road 3 miles is half the price !!

RAYMOND F.
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Customer did not leave a comment.

Gary L.
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Customer did not leave a comment.

KATHY B.
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Customer did not leave a comment.

Elliot G.
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Get better customer service and take responsibility for your trucks

william D.
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Great experience as always. Thanks.

ANDREA R.
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Customer did not leave a comment.

Paul P.
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very satisfied

JR H.
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Customer did not leave a comment.

FRANK D.
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Great staff, very helpful and patient. Thanks!

Christina S.
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Customer did not leave a comment.

PETER B.
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Customer did not leave a comment.

aleksander K.
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Customer did not leave a comment.

Sean B.
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Customer did not leave a comment.

Quang T.
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Very things was good, accept gave me an old truck for long distance, Terrible.

KIM W.
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The person behind counter should help assist customer with your new format. Not everyone is tech savvy. Ot took 45 mins too long just to rent a van. WAY TOO LONG.

richrd G.
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was charged for items I never wanted , used, or even received. Need refunded. Also charged for 3 days when should have actually been two.

Thomas C.
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Customer did not leave a comment.

Svitlana K.
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Excellent service and the van was brand new!

rose V.
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Be nice if access to the rental deck was clearer to avoid wandering around the facility. But the rental process was fast, efficient; the rental agent helpful, the vehicle new and great pricing.

elizabeth L.
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Customer did not leave a comment.

george C.
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Customer did not leave a comment.

JOSEPH R.
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Customer did not leave a comment.

GLORIA L.
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I had 4 options for dropping off the truck in an area I was not familiar with. She could have easily checked which was the closest to town I was going. No effort to accommodate. Negative and unpleasant.

Michael L.
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Great service, however they didn't include the dolly and furniture pads I ordered.

Lucy T.
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Personnel was ok.

stephen W.
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Customer did not leave a comment.

SUSAN W.
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Customer did not leave a comment.

mary S.
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Corporate server needs a major upgrade!

Charles E.
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Have the equipment where it was promised

Kevin C.
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Customer did not leave a comment.

JOY H.
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Customer did not leave a comment.

Daniel D.
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Customer did not leave a comment.

Joe I.
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The lady at the front desk was a pleasure to work with. I had a bad experience with EAST END MATTRESS in Westhampton beach NY prior to having my reservation transferred to Rubio Premier Motors that same day. Was offered $50 off but I feel it should be more. The inconvenience of waiting for the rep for East end Mattress to show up, but he never did. This caused me to be behind in schedule and costing prescious time that I eventually ran out of. If more of a refund can be given it would be greatly appreciated.

Russell L.
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Loved the truck. If I can find the money I will buy one.The stero is kicken. Rosey was very nice and funny at times. Will be back when there is a need.

JEFFREY S.
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Customer did not leave a comment.

Aurora J.
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so easy !

Aurora J.
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nothing

Aurora J.
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Easy and reasonable

Aurora J.
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Quick and easy

chris D.
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Customer did not leave a comment.

Paul H.
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The interior should have been vacuumed; there was sand/dirt on the floor in driver's/passenger's sections. Otherwise, an excellent rental experience.

Aurora J.
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notthing I can think of

Paul M.
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Have available optional pig tails for light / wiring compatiblity.

James C.
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This was a very pleasurable experience.

BRIAN B.
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Customer did not leave a comment.

ADRIENNE W.
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Customer did not leave a comment.

William D.
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Customer did not leave a comment.

DEBORAH M.
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reliable clean comfortable easy to drive van...

William D.
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Customer did not leave a comment.

Anne D.
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Very nice!! Very quick snd easy!!

WILLIAM D.
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Great van. Great people at Rubio's.

Charles S.
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Customer did not leave a comment.

JOHN G.
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Customer did not leave a comment.

Gary K.
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

Benita O.
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Customer did not leave a comment.

Rita N.
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The trailer I picked up still had dirt and leaves in it. I took it home and literally washed the inside with soap and water before I used it for our things.

Amanda C.
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Customer did not leave a comment.

andy T.
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Very knowledgeable and nice

Batty R.
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Customer did not leave a comment.

Robert W.
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Employees helpful and friendly service.

ADRIENNE W.
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Customer did not leave a comment.

Dean A.
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The location was a high-end auto sales and service center. Appeared not very interested in renting equipment and very little knowledge of equipment operation. Shortly after leaving lot I checked trailer and the hitch was not even tight and chains were not securely fastened. Will not use this site again....If suggested by U-Haul I will cancel order and go to competitor.

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