Great service
LAURENT H
Customer Reviews for Rucker Boulevard Hitch Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No human contact with the key drop off.
SUSAN FThe tank was on 3/8 of a tank when picking it up so returning it was more difficult.
ASHLEY EThe entire transaction was very easy and smooth. Jeff the attendant took care of everything very efficiently.
WARREN WStay friendly and kind.
SHERRY BYou will be treated well, these guys are professional, very helpful, and will make you feel comfortable!!
SHERRY DThe new owner and staff are amazing. Little hard returning the truck as the app struggled and had to call customer service. Then they thought I had not returned it in time but all was great
JASON RMr Trusty was extremely helpful with the entire process. The Uhaul app is troublesome
James MI feel I was over charged and it’s super shady interaction with location owner. I would have been better renting a normal van from another location.
RICARDO Crefund unused dates on rental
DEE Tcan't improve on excellence!
REAGAN MIf I show up late by 30 minutes and have to pay for another day then I should be able to keep equipment rented for the 24 hours that I had to pay extra for.
WAYNE LThis is not the pickup location I selected in Enterprise. I booked my rental 30 days in advance for a 26ft truck and auto transport to be picked up at the main location. The reason I selected the main location was because they were open at 7am for pickup. I was contacted by this alternate location and was informed my equipment was to be picked up there. The problem was they didn't open until after 8am and my movers were enroute based on a 7am pickup. The truck was dirty and full of dog hair.
ROBBIE FI arrived at noon on a Saturday, not knowing that is when they close for the day. They stayed open and rented me a car dolly. The were fast and professional and maintained a positive attitude the whole time. Great customer service!! Thank you guys!!
THOMAS HVery professional and friendly and great customer service. The owner Louis and his associate were very friendly. I wish I would have got the associate name because he unhook my trailer in the pouring rain when I returned it. Great customer service.
MARK CGreat service
ELTON CThe office could use some work and not smell like smoke but the staff are wonderful and make up for it.
Justin GThe process to finalize the rental was ridiculous, with us having to sit on the phone with someone while there was a rep in the office. The person on the phone basically asked all the same questions we had already answered online when renting. She then changed our drop off location. Our truck had the check engine light come on within 10 minutes of our trip and blew a tire about 2 hours in. We arrived at the drop off place and was asked if we went over milage. We had never been told we had a milage to stay under. I checked the paperwork and it wasn't on that either. But I checked our emails after and we were automatically charged an extra $43 for overages, even though the guy at drop off said we were good.
Jeremy EThe guys was very nice and helpful
Elizabeth DThe process was exceptionally smooth—from making the reservation and checking in online to a quick, efficient confirmation and key handover in person. The staff was very friendly and welcoming. I’ll definitely choose this location again in the future.
Jason DI really needed a trailer late in the afternoon and they made sure I got it on time. I highly recommend this location. The owner and his employee are awesome.
JEFFERY SCustomer service was EXCELLENT
JANICE HYou're doing a great job. Keep up the good work 👏 🙌 👍
SHERRLYN HKeep up the good work
Stevie HThere were ants all over the truck, under the passenger seT, in the door area and they would climb all over you. They did not bite but were uncomfortable jk
Altha LSuper great location to rent from. I was able to stop by and pick up a trailer all within about 15 minutes. Great store!
CHRISTIAN TThe best service ever, Dawn was great, I contacted her through Facebook and she made my reservation for me. I got there the day of my pick up and she already had me hooked up and ready to go. Thank you so much.
April wI will come all the time y'all did a great job
Roger RGreat customer service!!
ANTONIO MJust kept up the good work
DAVIDA SI had A horrible experience at this location. I did not like the fact that I was not able to swipe my debit card. The tenant had to contact the manager over the phone and I was placed on speakerphone and had to give my debit card over the phone to someone that I didn’t know, that person was. They closed at noon on a Saturday during their busy season as U-Haul told me it was. This location I would definitely not recommend to anyone. I contacted customer service and was told that I had to bring the truck back to this location because , another customer needed the truck that I rented which was not true because they closed at noon and there was no tenant available, so how could that be? I’m not impressed with this location at all. I definitely would not recommend it to anyone very unprofessional.
SHAQUITA H