Customer Reviews for Ruddys Rental Inc
(U-Haul Neighborhood Dealer)

995 reviews

21380 Forrest Blvd N   Forest Lake, MN 55025
(Hwy 61 & 97)

(651) 464-6771

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 464-6771

21380 Forrest Blvd N
Forest Lake, MN 55025
(Hwy 61 & 97)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Quick and friendly service.

james N 
Rating:
5.0

Customer did not leave a comment.

April S 
Rating:
4.0

Gavin provided great service while connecting the rental trailer.

james N 
Rating:
5.0

Customer did not leave a comment.

Jeremy B 
Rating:
3.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

Ruddy’s had quick service and made making a reservation easy. It was a great price and everything was available as planned.

Daniel E 
Rating:
4.0

Lower your per mile charge.

melinda h 
Rating:
5.0

Customer did not leave a comment.

roger r 
Rating:
4.0

The trailer leaked rainwater making many of my boxes wet which surprised me.

Ann T 
Rating:
5.0

Customer did not leave a comment.

Kenneth P 
Rating:
5.0

Customer did not leave a comment.

Alissa C 
Rating:
5.0

I left my glasses in the uhaul after i dropped it off and came back next day they were so kind and welcoming. Complete opposite of milwaukee

Patrick K 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

Customer did not leave a comment.

Byron O 
Rating:
5.0

Everyone at Ruddys was very friendly and accommodating . Everything went as smooth as possible. Would definitely use again.

Mike W 
Rating:
5.0

Customer did not leave a comment.

lynn l 
Rating:
5.0

Great customer service, friendly people.

Mike F 
Rating:
5.0

Great from all aspects. The owners are professional and friendly

ron h 
Rating:
4.0

Customer did not leave a comment.

kristal a 
Rating:
5.0

Customer did not leave a comment.

willis B 
Rating:
5.0

The return location was not listed as a choice when I rented the trailer even though I knew and had used them before. The suggested return location was 25 miles out of my way. When returned to Ruddy’s I was expected to pay extra for returning the trailer closer to my destination WTF!

William B 
Rating:
4.0

Customer did not leave a comment.

Jerry a 
Rating:
5.0

Ruddy's address is Forest Blvd., not Forrest

John F 
Rating:
5.0

Sounds like there is maintenance that needs to be done on the vehicle I used, but that Uhaul had not serviced the vehicle. The location was great.

Elizabeth M 
Rating:
5.0

I can't think of any improvements. Everything went smoothly.

Steven K 
Rating:
5.0

Customer did not leave a comment.

Brandon D 
Rating:
3.0

Location was not the one I selected. It was an additional 20 min drive (in the wrong direction of my pick-up) and closed at 5pm so I had to take time off work. In

David M 
Rating:
5.0

Great service to find me the trailer that was right for me

joseph a 
Rating:
3.0

Customer did not leave a comment.

Mark R 
Rating:
4.0

Customer did not leave a comment.

Gregory L 
Rating:
5.0

Customer did not leave a comment.

Douglas S 
Rating:
1.0

Just don't rent from here at all. I drove 65 miles round trip and I was charged for 105 miles. No wonder U-haul makes so much money.... dishonesty. I'll find an alternative or burn everything I own before renting from them again. Shame on you

Richard M 
Rating:
4.0

Add Bluetooth radio or satellite so the customer can enjoy the roadtrip. 🙂

antoine w 
Rating:
5.0

Customer did not leave a comment.

harry g 
Rating:
1.0

Customer did not leave a comment.

Diana P 
Rating:
5.0

Customer did not leave a comment.

lowell n 
Rating:
4.0

Staff was kind, friendly, and helpful. She made the process very easy. I will be going there for any future U-Haul needs.

samantha v 
Rating:
5.0

Friendly and efficient.

David F 
Rating:
5.0

Good

htee K 
Rating:
5.0

Customer did not leave a comment.

Karen L 
Rating:
5.0

Ruddy’s was fantastic! Made sure I had the correct drop on my ball, connected and removed the trailer for me. Awesome service.

Darin D 
Rating:
5.0

Great place with friendly and helpful staff .

JOHN S 
Rating:
5.0

Customer did not leave a comment.

peter d 
Rating:
3.0

Everything went well except the app. The app sucks and kept taking me back to the same screen when I tapped to rent the truck and also the same thing when I tapped to return the truck. It was very frustrating. I finally found the link in my email that was sent and used that on the website and then it worked fine. So the app needs work! I wasted a lot of time and got very frustrated with this stupid app.

Bradly H 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
5.0

Customer did not leave a comment.

SHANNON M 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
4.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Solomon was super helpful!

nicholas m 
Rating:
5.0

Customer did not leave a comment.

Kelly H 
Rating:
5.0

Customer did not leave a comment.

dene c 
Rating:
5.0

Gas gage needs to be fixed but always great customer service here at Ruddys

Stacey R 
Rating:
5.0

Customer did not leave a comment.

Kerri L 
Rating:
4.0

Customer did not leave a comment.

Brad S 
Rating:
4.0

A closer pick up for the U-Haul. Has to go far out of the way to pick it up

CORY L 
Rating:
5.0

Customer did not leave a comment.

alberto r 
Rating:
3.0

Not everyone who drives uhaul is a moron. Some are actually more than capable!

John M 
Rating:
5.0

Excellent customer service, plenty of options at a fare price. 10/10 highly recommended!

Lori P 
Rating:
5.0

Customer did not leave a comment.

Glen B 
Rating:
1.0

I would Never recommend the App nor would I recommend picking up when the store is closed!

Jean L 
Rating:
5.0

Customer did not leave a comment.

Roger B 
Rating:
5.0

Check engine light was on, but truck ran fine

Mark G 
Rating:
5.0

Customer did not leave a comment.

Kim V 
Rating:
5.0

Customer did not leave a comment.

Dalene W 
Rating:
5.0

The vehicle was clean but malodorous. Apparently, the previous user carried some stuff in it. It will be nice to have an air freshener in the van. Thanks

eveline n 
Rating:
5.0

Customer did not leave a comment.

Evan J 
Rating:
5.0

Customer did not leave a comment.

Aric S 
Rating:
5.0

Fast friendly service. Seemless online experience

Andrea L 
Rating:
5.0

Customer did not leave a comment.

Jolynn W 
Rating:
2.0

Did not appreciate the extra charge for not having the tank 7/8 full. It looked 7/8 full to me. Why not have it be full and fill it full?

dan c 
Rating:
3.0

The UHaul cargo trailer, 6x12 did not come with a stand. This makes it very difficult for switching vehicles during our move. Needing to improvise and find bricks/blocks is a huge pain when trying to move.

Thomas N 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Debbie D 
Rating:
3.0

Customer did not leave a comment.

Leah B 
Rating:
5.0

Everyone was great! Love the people there.

Chris S 
Rating:
2.0

I was told when I picked it up I could drop it off after hours (after 3:30 pm) without any issue. The day I was to return it I received a HARSH call at 9:22 am and was told it was due back at 9 am. I was charged for an extra day and an extra $6 penalty. Had I been forewarned or told if they needed it back for a new rental they'd let me know, I would have understood and/or added another day of rental. My issue is POOR INCONSISTENT COMMUNICATION, not the money.

jim b 
Rating:
4.0

Customer did not leave a comment.

Zachary S 
Rating:
3.0

Truck was not clean. I swept it out at the rental company property. I disagreed with how much fuel was in the truck. Truck was listed as a 15 foot truck. The floor length was actually 12 feet and a couple of inches. You can not load the ceiling with material.

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

vincent t 
Rating:
5.0

Everything was good

Karen L 
Rating:
3.0

Rental truck was blocked in by other trucks. Had to call uhaul to have truck switched since location was closed for the day.

Matthew S 
Rating:
3.0

Pick up and drop off was easy and pretty quick. The only thing I would suggest is that if the gas gage isn't where they say it should be that you go back inside and tell them. The truck we rented was suppose to be at a half tank, well it wasn't and we never informed them just took a picture and then put it back at the same spot when we returned it. Well be got charged for more gas and the rental company said there was nothing they could do because we didn't say anything before taking the truck. I think they have a tracker on it, but the level that said and what you saw in the truck was significantly different. Other than that no issues.

melissa g 
Rating:
5.0

Customer did not leave a comment.

AARON H 
Rating:
4.0

The unit was not swept out after the previous customer used the truck. I was hauling new rolls of carpeting and had to clean the compartment before I loaded the new rolls of carpeting into it.

WILLIAM H 
Rating:
4.0

The after hours checkout process with the app was not very helpful. It never gave me the code to get the key, so I spent 20 minutes on hold to get the keys. I wasn’t happy that it cut into my rental time and the person who helped me couldn’t do anything to refund the time I didn’t get to use.

Logan N 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
5.0

maybe hire additional counter person as person was trying to take care of in store customers and handle phone calls as well.

joseph e 
Rating:
4.0

Customer did not leave a comment.

Kurtis W 
Rating:
5.0

You are awesome, thank you

Josh E 
Rating:
2.0

The people at Ruddys Rental were great to work with; however, I would caution anyone to only select this location if the pickup time is during hours. We scheduled our rental for a 7am pickup and received no warning that this would be unavailable. We showed up at the location at 7am and while doing the online pickup that we were made aware we could not pickup until 8am which delayed our day and schedules we had with other individuals.

Melissa J 
Rating:
5.0

Despite the fact that we weren't given the updated paperwork when we switched uhaul truck and having to wait longer, the cashier was super friendly, she assured us not to worry and took care of the returned.

Nhia X 
Rating:
5.0

Everything went well and fine. The truck was clean and handled well while driving it on the road. I could not have asked for a better experience. And the staff I worked with were friendly and efficient.

terry p 
Rating:
3.0

When I went to my original drop off location (Forest Lake Mini Storage) and started the on-line drop off process, the app told me to go to this alternative Ruddy's location...I don't know why. In addition, I ended up driving (and being charged) an extra 4.2 miles for this mixup.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

Aaron N 
Rating:
5.0

The staff was fabulous!

GARY J 
Rating:
5.0

Customer did not leave a comment.

Brooke K 
Rating:
5.0

Needed two new tires on frount when I picked it up Was no fault of store couldn't have seen the cords At the time of pickup must have been on the bottom but could tell when pulling it After 30 years of driving truck it's easy to tell when a tires are bad when empty O and the pig tail for the lights was rubbing and shorting out on the chain guide is where they had it routed. I would find a better way or think on using wire loom of some kind

Stephen B 
Rating:
4.0

Customer did not leave a comment.

robert h 
Rating:
5.0

I have used Rudy’s Rentals 10 times easy in the past year. They are the best!

Ambrosia M 
Rating:
1.0

Mix up on locations for multiple customers. Lady was a smartass.

Daniel O 
No reviews have been submitted for this location.

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