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JOSEPH T
Customer Reviews for Ruddys Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This locations customer service was excellent. Friendly, helpful, and knowledgeable staff. The truck was impeccable and perfectly maintained. I definitely plan to rent from this location again!
Megan KVery helpful and friendly staff. The guy was very knowledgeable about the trailer I needed and helped me make the right decision about witch one too get. I would recommend this location to friends and anyone in need of rental equipment
DAVID TKind and helpful as I’d left a 2 way radio in the truck above the visor. Very kind and helpful in getting it back.
Hazel HThe vehicle was not checked back in properly before my use. It had broken glass in the cargo area and the entire floor was soaking wet from the "cleaning" the previous user did. A full actual clean should have been done and that individual should have been charged for cleaning, not me.
ELIZABETH PKeep up the good work. Customer service is great.
BRIAN HThat location is closed on Sundays but I wasn't notified ahead of time and had to waste time downloading an app and setting up an account in the parking lot while I had scheduled family and friends waiting for me to move. The milage was wrong so the app wouldn't let me proceed and told me to go inside for assistance but it was closed so that wasn't even an option. The truck was dirty inside and parts were broken. The process to return it was ridiculous, no customer service, I was told there was nothing they could do there, that it was all handled via U-Haul online. I would never rent another U-Haul and I will actively discourage others from using this business.
Kasandra DI had a very good experience with this rental. Willow was friendly and helpful. The rental van was fairly new and clean. It gave me confidence that I wasn't going to encounter any mechanical issues. I will definitely keep Ruddys Rental in mind when on my next rental.
PAUL VThis location was closed when we arrived in the evening, so we didn't have any interaction with personnel. No complaints.
ROBERT JDidn't see anything
ANTHONY WGreat people at Ruddy Rental. Knowledgeable, friendly, helpful.
BRUCE LTrailer did not have a jack on it and we were not able to lift off the hitch. A 12 x 6 trailer needs a jack to lift. We need to use our car jack to get off the trailer and then the trailer was very unstable.
BRYAN SService was excellent.
KAMERON-CHRISTOP AVery kind and helpful people. They made this rental super easy and answered all of our questions. Surprised how fast and easy it was to check in and get rolling.
JANET MVery quick in and out. Friendly staff!
PAUL Jemployees were courteous, and knowledgeable.
JACK REverything was great except for U-Haul’s software for checkout at Ruddys. . That was terrible, not their issue but U-Haul’s.
CHAD WPlease make sure the lights wiring is checked better. We had a bad experience driving from MN to AZ with no lights on the trailer most of the way. there must have been a loose wire somewhere, which caused the lights to work sometimes, but not others.
Michael DCouldn't have asked for better experience, especially being a demanding customer! Great people!
CHRISTOPHER JQuick easy & friendly service thank you
MISTI WThe only thing I was concerned with is I reserved 26 inch truck and on the day we needed it they said the 26 inch truck wasn't available so we went with a 20 inch. I got up to the counter to get the truck and a lady was helping a guy next to me and offered him a 26 inch truck but he didn't take it so I said they told me the 26 inch wasn't back but I did get it in the long run. It was a little bit of a shit show
Steven BGreat customer service
Steve WShe was rude and couldn’t care less if you rented or not. Just yelled to have a full tank when you return truck. She didn’t email me as she stated she would. She complained I was there early and I informed her I called you to change it, she didn’t care. just had an attitude. Will not use this place again.
David FQuick and friendly service.
james NGavin provided great service while connecting the rental trailer.
james NRuddy’s had quick service and made making a reservation easy. It was a great price and everything was available as planned.
Daniel ELower your per mile charge.
melinda hThe trailer leaked rainwater making many of my boxes wet which surprised me.
Ann TI left my glasses in the uhaul after i dropped it off and came back next day they were so kind and welcoming. Complete opposite of milwaukee
Patrick KEveryone at Ruddys was very friendly and accommodating . Everything went as smooth as possible. Would definitely use again.
Mike WGreat customer service, friendly people.
Mike FGreat from all aspects. The owners are professional and friendly
ron hThe return location was not listed as a choice when I rented the trailer even though I knew and had used them before. The suggested return location was 25 miles out of my way. When returned to Ruddy’s I was expected to pay extra for returning the trailer closer to my destination WTF!
William BRuddy's address is Forest Blvd., not Forrest
John FSounds like there is maintenance that needs to be done on the vehicle I used, but that Uhaul had not serviced the vehicle. The location was great.
Elizabeth MI can't think of any improvements. Everything went smoothly.
Steven KLocation was not the one I selected. It was an additional 20 min drive (in the wrong direction of my pick-up) and closed at 5pm so I had to take time off work. In
David MGreat service to find me the trailer that was right for me
joseph aJust don't rent from here at all. I drove 65 miles round trip and I was charged for 105 miles. No wonder U-haul makes so much money.... dishonesty. I'll find an alternative or burn everything I own before renting from them again. Shame on you
Richard MAdd Bluetooth radio or satellite so the customer can enjoy the roadtrip. 🙂
antoine wStaff was kind, friendly, and helpful. She made the process very easy. I will be going there for any future U-Haul needs.
samantha vFriendly and efficient.
David FGood
htee KRuddy’s was fantastic! Made sure I had the correct drop on my ball, connected and removed the trailer for me. Awesome service.
Darin DGreat place with friendly and helpful staff .
JOHN SEverything went well except the app. The app sucks and kept taking me back to the same screen when I tapped to rent the truck and also the same thing when I tapped to return the truck. It was very frustrating. I finally found the link in my email that was sent and used that on the website and then it worked fine. So the app needs work! I wasted a lot of time and got very frustrated with this stupid app.
Bradly HSolomon was super helpful!
nicholas m